Account, Payment, & Plan

Why charge yourself without a subscription

increase the number of licenses

I tried to make a purchase today of the Adobe Creative Cloud Package through the student discount. The pricing, which has been up for at least 3 months since that was the first time I noticed it, is listed at CAD $27.99 for the year. I tried purchasing with their online chat agents, and had 3 agents end the chat on me. Supposedly because they would not respect the terms on their website. I then called their agents over the phone, and their manager stated they would not respect the terms on their official website, and he connected me with their customer support. After struggling with customer support, insisting that they respect the terms that have been on their website for several months now, the person helping me just hung up. So, not only is adobe especially unprofessional regarding customer service, hanging up on me 4 times, but especially unprofessional in that they will not respect their own terms. Does anyone have advice for how to proceed, since I still think they ought to respe

I have received emails saying that my account is still being used to pay for these amenities, but my account and subscription has been cancelled. Emphasis on "been cancelled". I have tried to find a way to contact without having to make a phone call, but no such luck. So, I am posting it on here to see if anything can be done. Last night, I went and checked if my account was still active and the program notified me that there was no such account in the database, so why am I being charged still? I understand this may be a mistake, but if this very program is letting me know that my subscription does not exist, do not take money out of my account. Simple. Thank you! 

사용하던 어도비 학생 할인 프로모션이 1년이 지나 금일 35200원으로 변경되었습니다. 아직 학생 신분이라 기존의 18000원으로 플랜 변경이 가능 할까 여쭤봅니다. 

Привіт, я студент з України і мені потрібно зробити проект, тому мені потрібна програма (Adobe Animate). Я хочу знати, чи є студентські знижки на ліцензії в Україні, чи це тільки для студентів із США?І що саме я повинна зробити, щоб подіяла знижка (вказати номер Університету чи якийсь документ?) ? Дякую.

hi. Even though i didn't use it for almost 2 years, i have paid Subscription fee. My account is REMOVED I recently found out that money was being paid. i've only used the trial version and I haven't used it since then. I want to get a refund. please. Y0Y   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

I have been charged by Adobe for a year now. For an account I don't even have. how do I stop these transactions?

I can not pay for next month, creative cloud is attempting to charge me 55 dollars every couple days, but i do not have 55 dollars, and i never plan to use these services every again if this goes on, i want my subscription cancelled, but the website will not let me, and the support was with an ai. I am photoshop and illustrator certified but i only use adobe on school computers, i downloaded it on my laptop to try it out for a day then never used it again, and now cc is charging me

Hello, I have no idea how my account is charged for the subscription but I do need it reversed and I'd like my money back please. I do not want to have to go through the whole dispute process and get a new card. So… If someone is able to refund me as soon as possible, that would be great.Kind regards,Samantha

I need to enter my German Tax ID (Umsaztsteuernummer) in my account in place of MWSt Nummer (Mehrwertsteuernummer), which I entered by mistake. However, the form does not allow me any format for tax ID other than anything that starts with a letter, which is not the case of the Umsatzsteuernummer.Of course Adobe does not offer even a chat, especially in Germany, to solve this problem.Meanwhile, I keep on getting Reverse-Charges and have to pay for them.*This has got to stop*, otherwise I will have to stop payments and cancel my subscription for good.It is unacceptable that a company does not offer any customer service whatsoever and one has to rely on a community in order to solve issues of *any kind*.

Hello, i cancled my subscription on time but Adobe still cut 23,79€. I have confirmation letter. I also can not contact the support in Germany. The link is not working. Please send my money back. Thank You.

Hello, Im accidently subscribe to your product and pay subscription for a year. Immediatly after that I cancel it , so I do not use the product at all. How can I get my money back?

how can I reactivate my plan? I cancelled it some weeks ago but when I try to hire it again it doesn't let me.

Purchased an annual subscription in October of last year. Tried using the app today, and it asked me to purchase a subscription. So I tapped the Restore Purchases link, which told me it found my subscription but under a different Adobe ID. Except. I only have one ID.

Hej,I had to create a new account because i couldn't log in to my previous one. I had to make a new subscription - to be able to even post here. Could a Adobe employee please help me to delete the other account I have.. On the other account, my secondary email is the same as this account't main email address. The subscription of the older account has to end..i don't want to pay for two accounts..I can't delete the older account myself, because the email it's connected with is my old email and i can't log into it myself..

領収書発行がホームページでできると聞きましたがわかりません。具体的に教えて下さい。

I received an email that I am entitled to the free 6month subscription on adobe express through my Chegg subscription. I followed all the steps through to downloading the app, yet my account isn't the 'express' version. Pls help?

Hi, I am not able to see all the invoices in my billing history. I switched from India to Sweden in 2021 and not able to see my invoices from 2018 till 2021. Please support. ThanksVidhi

I LEAVE IN NIGERIA AND ALWAYS GET CHARGED VAT? THIS SHOULDNT BE I SUPPOSE

I used a trial version of Illustrator for one week and cancelled within the week.  This was confirmed in an email from Adobe on March 3rd.  However on March 28th, they charged me around £30 for no reason.  I looked online for support but there seems to be no place you can chat to someone / email someone / raise a ticket.    How do I get a refund and stop these payments ?!!!

Deseo saber en qué momento del último mes de la suscripción anual de pago mensual debe realizarse la cancelación para que no se renueve automáticamente.Muchas gracias. 

Is correct there is now no way to chat or discuss accounts directly with Adobe unless on enterprise?

Hi,I canceled my daughter's subscription during the trial period. My card was assigned. To card, my kids tried Adobe from different accounts. I think I have all canceled. Can you check by card number which account wants to withdraw the amount from it?rgds, Marcin

I wanted to test the operation of Adobe Acrobat in a browser without having to install it on a PC, so I chose the trial version to check that the product was suitable for me.However, when I became convinced that it wasn't what I needed and wanted to cancel the subscription - I was confronted with the fact that I couldn't do the cancellation!I go into my account, click "Manage Plan", click "Cancel your plan", and I'm taken to https://auth.services.adobe.com/ with a prompt to update my password. OK, renewed it. I go back into the account, repeat the same steps and am taken back to https://auth.services.adobe.com/ and prompted to update my password again! Is this some kind of mockery?How do I unsubscribe? Thank you