Account, Payment, & Plan

Hi, I found out I am being charged monthly from my credit card with no active plans, no billing details included, nothing. I am just seeing my money fleeing from my account and when I log in, my account tells me: no active plan, nothing to manage. What to do? I cant even find a proper customer support to discuss the issue. 

My free trial started at 9 June 2023 and paid plan started at 16 June 2023. I ended my plan at 14 July 2023. Since than Adobe charges me 3 times from my credit card. How can it be posible?Note: Billing history shows only one payment.

I hadn't personally had access to my computer or my account due to an unexpected medical emergency in my family and missed the Audition trial cancellation by 3 days and I may very well need the cost of the monthly subscription for Audition for gas to and from hospital.I know it's ridiculous and i'm embarassed to ask but is there anyway I can recieve a 3-4 day grace here and remove my audition license and get the money charged back to my account? Life long user and fan and i'll return and subscribe as soon as financially possible if you guys can help me out here. Thanks for reading my plight 

Hello,I have created a free trial for creative cloud (at no small expense - $120).I opted to pay with PayPal during the creation process. I logged into my paypal, selected my credit card and hit pay. Then, on the next page on the adobe website, it gave me an error along the lines of "Paypal is down, try again later" or something similar.So, i was charged the full amount but left with no account. I cant even go into my account to cancel the trial to get the money back. I am left in the worst situation where i both cant use the trial/product but i am still being charged the full amount for it.I thought i would try again (stupidly) as i really need this product and the same thing happened! So now my paypal account has $240 worth of pending orders ($120 * 2) for software i cant even use.I have had no luck with the online chat but i will keep trying. I also cant dispute the transaction with paypal as it is listed as "Order Placed", so, whilst i have not been charged, the charge will (presum

Really tricky. No plan, no subscription - still charged. All links provided are confusing, missleading. Never tried Adobe Reader Pro, no plan, no subscribtion - but charged. Dissapointed, what a "great" business plan. 

HiIm using the adobe foto-abo 20GB. And i need more space. i thougt about 50 or 100Giga, but the only option i see is upgrade to 1 TB for the double-Prize, thats too much. Is there no other option?

https://account.adobe.com/ is extremely slow when trying to load my profile info, plans. etc.Sometimes errors out: Unable to load data.I have tried 3 different browsers with the same result.Funny enough, using my mobile phone it works fine.

which applications are included in the student version of this package 

Hi Adobe Support Community! I recently lost my phone number and cannot be able to sign in my Behance account because it required two-step validation. I had to change my password through e-mail confirmation so now I can sign in. But I still couldn't change the phone number in two-step validation in order to sign in to other devices because it requires verification code from my old phone number. (Also, I don't see any other option such as verifying through e-mail to click in). Is there any way to turn off two-step validation or change the phone number in two-step validation without verifying through my old phone number? Thanks a bunch!

Does adobe have customer service or an email or something? I have a problem with my account and would like to contact customer service (if it exists) about it

Hi, my name is Jake and I am a student. I got adobe so that I could work on projects outside of college but I just could not afford to keep paying so I went to cancel, but I find that there is a fee. and it is way to much and I just cannot pay it so now I just do not know what to do. Because I just do not have the money to keep or cancel the products Edit - Issue has since been sorted.

Does anyone have a phone number to call for extra adobe assistance? I swear these conversations on here are so confusing

these are user forums. if you want help, you'll need to explain.   <moved from cc desktop bugs>

I am writing to address a concerning issue I encountered with my Adobe Premiere Pro subscription. Despite my subscription being active and in good standing, it unexpectedly expired before the designated date. I have attached this month's invoice for your reference to provide further context and facilitate a resolution. [Image with personal information removed by moderator]

Hi, I'm wondering how to gain access to the Substance software. I work for a corporation and have Creative Cloud through a work account. I "requested access", but my administrator cannot grant it and has not been able to find any information on how to resolve this. Does anyone know of this issue? 

Ya hice el pago mensual, y aun no se a reflejado el pago en mi cuenta y ya me cobraron

Hello, I Cant cancel my plan I ordered a few days ago. The amount of 29,99 € was debited from my account so everything is ok.  But if I want to click on "Manage Plan", there appears an "Billing Issue". I updated my Bank Account, but the Billing Issue does not disappear. Very nice sart with Adobe, congratulations. How can I fix this an cancel my plan? Best regards!

Yesterday I payed 60 euros to cancel my plan early. And today I got charged 19 euros again for my plan. I canceled it. How can I get charged again and why? Please explain me and refund me the last billing. (I also can't see the last billing in history)

When does my Adobe Creative Cloud subscription start. I bought one in November 2022 but have yet to install it. Work, family bereavement, travel have meant I have not been able to get around to it. Does the subscription start when it is installed ?

Aylık ödemeli planımı iptal etmeme rağmen tekrar fatura geldi ayrıca bi ayda iki kez. Para iadesi istiyorum

Good afternoon, how can i change my tariff plan if i am a student now and i need several programs for university. 

I have a personal plan for ADOBE pro under a home email and then found I needed ADOBE at work.  Purchased an individual plan using work email. Realized I could particpate in company license so I cancelled mine.  Now when I try to save docs to ADOBE I get a plan canccled error.  I can open ADOBE fine in creative cloud,how to fix? 

Hello Dear Fellows, I have encountered an issue with redeeming a Photoshop plan. At the time of redeeming the code, I had entered the wrong email address that I don't have actually. But the redemption code already had been accepted. In this situation I cannot use the product, even I cannot use the redeem code to my original Adobe Email. Is there any solution in this regard?

To setup Two factor authentication by verification by e-mail, backup authentication method required. It is asking for phone number however there are people who don't have phone or can recieve texts. Please remove backup authentication requirement to turn on two factor. There is recovery method already setup like secondary e-mail. Please fix this.  

My subscription plan for full suite expired in June, so I tried to update and  I have become a teacher in a school so I opted for the £16pmonth 100GB Full package. However I was charged the full renewal fee of the standard full package at £50pm as well as the new package of £16pm. When I went to cancel the old plan it told me I had to pay approx £100 fee to exit the plan! This wasnt made clear to me when I signed up for the discounted teacher option.  I'd prefer an email address to contact Adobe directly but I cant find one. Please help!