Account, Payment, & Plan

Il semble qu'avant on avait des programmes qu'on payait une fois pour toujours, maintenant on a des programmes qu'on paie pour toujours après les avoir utilisé une seule fois.On a envie de dire à Adobe "bande d'escrocs" et de les tuer (façon de parler bien sûr) Qui peut m'aider ?Evidemment je ne sais pas ou les joindre et il n'y a aucun sav.  

Hi, First of all I want to ask how do I change my billing address and country of residency? (Thank you!) Secondly, I would like to point out how when trying to speak to support, which is advertised by adobe as "Contact Us - Real help from real people" you end up with a second prompt that is just a list of FAQs. Honestly, ridiculous. Adobe should remove that claim as it's misleading and in fact false.     

I have a monthly paid adobe membership for photography. Is it possible to transfer the membership to another account? The emailadress linked to the account on which the photography membership is active, is not in use anymore, since it was from the school I left already for some time.

Hello,there is a problem with my adobe subscription.I installed the trial suite for 7 days (12/03/2023 - 19/03/2023).I cancelled my adobe subscription before the trial ended, following carefully the steps suggested (18/03/2023).I never received any reponses related to my cancelation from adobe!Yesterday, in my bank account, I found out that your company has charged me 23.99 euros for the months of march and april (47.98 in total) and is also asking me for extra 119 euros in ordre to end the service offered.I have not also received any facture for these fees!This is not correct!I cannot contact adobe in the help center. I cannot find an e-mail adress. The e-mail I only found is customercare@adobe.com, but I have not any reponse!Please let me know why this happened and inform me about the procedure to follow for the properly cancelation and the refund of my 47.98 euros.I do not believe that you are a scam company, but a serious company with reliable products.I also refuse to be unfa

I do not want my annual subscription to renew but there seems to be no way of stopping this and no way to actually contact Adobe customer support. Any advice?

Hello everyone,I want to share my recent experience with your service and express my disappointment with the way you handled it.As a customer, I signed up for one of your plans, but after a while, I realized I no longer needed it. Two months before the expiration date, I decided to cancel the plan. However, instead of a straightforward and clear process, I encountered a screen fulfill with dark patterns that made me second-guess my decision.Despite my doubts, I proceeded with the cancellation, but it wasn't clear enough that I would still be able to use the product until the expiration date, no matter when I cancelled the plan. I decided to cancel the plan on the day of expiration, but I forgot about it.To my surprise, I got charged, and I didn't receive any email or notification about it. This left me feeling cheated and unheard, especially considering the fact that I tried to cancel the plan well in advance.I believe that such practices are not only unfair but also disrespectful to c

There  are only 4 apps in my creative cloud. In my plan there should be 45+.I have Microsoft Pro X 64 bit. I have photoshop but no illustrator or other important apps.What can  I do?

Hello, I wanted to switch from an individual to a business plan, but I can't find such an option anywhere. Now I have max 2 activated devices. I need 3 active devices. What is the solution please?

Why was I billed $53.88 in advance on April 24?   [Moderator: Moved to the appropriate forum]

I am an educator at a verified university.I need to purchase an annual discounted Abobe Creative Cloud subscription using my verified university account. My educator role is a 9 month contract (it may be extended). Will I lose access to the full CC annual subscription if my university email account is disabled after 9 months? To avoid this, am I able to change the email address to my non insitutional account after I purchase, without affecting the lisence after the Adobe CC subscription? Thank you in advance 

My account was associates with Russia. But after the war started, I changed my payments detail . Everything was okay. After some moments, i have decided to cancel my plan. Now I want to renew it, but I cannot because of my region written here (Russia). I live in other country. Can I upgrade my region ow I should do? 

Hello, I believe I've had prior employees incorrectly managing many Adobe installations. I am writing this from the POV of a MSP with many clients, and we manage their licensing. If a client has 5 users that use Adobe Acrobat, we were creating 5 new emails to associate with the serial number. After installation, Adobe Acrobat requires signing-in with the account used to register the softtware, and signing out will deactivate the software. Each person would have their Adobe Acrobat associated with basically a completely random email they don't have access to. The alternative to this is having all licenses under 1 account, but that means when we sign into the Adobe Account with multiple licenses registered, all the users files are synced via the cloud. This is absolutely not what we want, but the convenience is there. I have discovered the https://adminconsole.adobe.com site, but I do not have access to this. Something tells me this is the answer to my issues. What is

Hello, I have several Adobe invoices that I cannot match because the invoice numbers all do not exist. I'm looking here: https://account.adobe.com/orders/billing-history If I just go by the amount and date, matching doesn't work for a majority of the invoices either. All invoices were paid via PayPal. The invoice number always starts with BL. Is this perhaps the case for all invoices paid via PayPal and there is always a different invoice number on the PDF files? How do I find out which PDF file is the correct one when the invoice numbers I have don't seem to exist? Thanks in advance.

Hello! I'm graduating from school in the beginning of next month and I just found out you can extend the student discount for one year after graduation. I think my plan is set to expire in August though, since that's when I started the plan 2 years ago when school started.To the question - my account and plan is linked to my school e-mail. Can I safely change my email to my normal e-mail and still be eligible for the extended student discount? Also, I've read that I'm supposed to get an email with more information about this, including a link to education status verification to confirm student status and an extended student discount. Since the plan started in August 2021, does that mean I won't get that email until sometime in July? I'm just a bit worried since I'm only studying for a couple more weeks. Thanks in advance!

Is it me or is it impossible to speak with anyone properly at Adobe. I cancelled a trial for InDesign but they have charged me anyway and I am being charged for something that is not in my account and no one can explain. Used Adobe's messaging customer service and the exchange was cut off by them on both occassions. This is atrocious!!

I just purchased the creative cloud plan and when I click to access the apps, the page shows me try/buy buttons on most of the apps, instead of "download" buttons. What's weird is that it shows that page for a second and then the page reloads with the page that doesn't allow me to access. Attanged in screenshot. IP Address related?  

I created an account with my University email; at first, I did not have access to all the apps because IT had not given me access. I paid for the monthly subscription with my university account because I needed to do work; days after, the university's IT finally gave me access to the subscription. Now I have access for free through the University. It is the same email; I paid the subscription; how can I claim my refund? It has not been more than a week since I paid for this. I could not get in contact with any customer service.

Bonjour,   Je souhaite résilier mon abonnement crativ cloud pour photographe, mais des frais de résiliation de 35 francs sont demandé. Je suppose que j'ai un abonnement annuel. Comment résilier maintenant l'abonnement à la fin de l'année?

hello trying to downgrade to photography plan and it keeps asking me to verify my education status. My current plan is Creative Cloud with all the apps and isnt a student one as I pay the full price of £54Why does it think I am a student? Never had a student account with them. 

When I started with my company almost a year ago, I was asked to pay for my subscription and expense it. The company just switched me to our company's team account. When they sent me the invite email, I clicked on the link to join the team account, which worked fine. But I got a notification email that my auto renewal is coming up and will automatically charge my personal card on June 1. I think the mistake I made was not canceling/deleting my personal account before accepting the invite to the team account. How can I make sure I don't get charged on June 1?? Thanks!

Hello,I am a student of an institution recognized by Adobe and I have already download substance 3d painter. I want to install other 3D software which I have access. However, when I go to the link https://substance3d.adobe.com/education/# to get my license codes, when I enter the email of my verified and valid student account, the web site simply replies: UniqueID Already exists. This error prevents me from doing more and does not let me be verified again. I do not receive any email in my inbox or my undesirable.I can't also download these application from the Creative Cloud Desktop Application. It tells me to try a free trial or buy the software.So I'm wondering, how can I get my substance 3D licenses back and/or how to install these applications according to my student profile.Can you help me...?Thanks in advance 🙂

Hallo in die Runde,ich habe für unsere Niederlassung in der Schweiz Stock-Credits gekauft. Mir wird im Rechnungsverlauf zwar die Bestellnummer aber keine Rechnung angezeigt. An was liegt das oder wo kann ich mich hinwenden um diese zu erhalten? Liebe grüße Sandra

Buongiorno, ad inizio aprile ho disattivato l'abbonamento di lightroom pagando la penale. Ho bisogno di aiuto perché giusto 5m fa mi è arrivato il classico addebito mensile

hi,can "rentals" on Adobe programs be cancelled?I'm about to purchase Photoshop... what if there is something wrong with it?can you cancel the "rental"? (I don't know what else to call it..) thank you...

I have one month left on my univwersity course and I will have graduated. I need to purchase the student plan for one of my final assignments anyway. If I purchase a 1 year student plan will it still remain valid for the duration of the subscription - of course I will not be renewing as I wont be a student any longer.