Account, Payment, & Plan

Dear Adobe team,I am writing to you regarding my existing Adobe Pro version because I would like to cancel it without incurring an early cancellation fee. I mistakenly purchased it, and I do not use it. I thought I had already canceled it during the 7-day free trial, but now I see that I am still being charged. Could you please assist me with this issue? You can check my profile, and you will see that I have only used the Pro version once.Thank you in advance.Best regards,

got a meseg"Unable to load Plans" What can I do to FIX it?

I have subscribed to Adobe Photoshop and the subscription is about to expire. Does this mean that it will renew automatically and will charge money from the visa? or what?

Buenas tardes, están intentando facturar de mi cuenta, personal de adone, pero yo cancelé la suscripción de 7 días de prueba casi de inmediato porque no necesito el servicio, ¿cómo hago para que no sigan ontentando facturar a mi nombre y cuenta? La página no permite eliminar mi cuenta

I take away photoshop after 9 days its was for free in 10 days. You take 240 crowns in account.    [Private info removed; Message moved to the Account, Payment and Plan forum]

I've been using Adobe Creative Cloud for nearly a year now and just received an email saying it would revert to regular pricing per month. I'm still a student so is there any way to keep the student pricing?

I signed up for a seven day trial and was told I could cancel after the trial and get a refund if it was still in the first two weeks of purchasing.  My account has charged me for a month and still shows me as a "free profile".  How can I cancel and get a refund??

I was going to Adobe Account to change my credit card information; however, I found that I can't see any element in the `account.adobe.com` page. After opening the Developer Tools, I can see the parameter "stringToEscape" of "escapeRegExp" was passed a `null`.exports.escapeRegExp = function(stringToEscape) { return stringToEscape.replace(/[.*+?^${}()|[\]\\]/g, "\\$&") } That `null` is from getAccessToken(). Since we have known that `getAccessToken()` may be nullable according to its return value, this website should check if  `getAccessToken() == null` first before passing it to `escapeRegExp`. Hope the Adobe Account engineer team can fix it as soon as possible! 🙂 

I am on an annual subscription, monthly billed. I understand the if you cancel after 14 days of commencing you'll have 50% of what is paid left and your subscription will cancel with access ending the end of that monthly period. This you can do yourself. However, can I cancel my subscription at the end of my annual cycle? i.e. it will not be auto-renewed   

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlfor info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlif you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.there are 2 ways to contact adobe; chat and twitter:chat:use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpenin the chat field (lower right), type AGENTbe patient, it can take quite a while to reach a human.twitter:tweet @AdobeCarep.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the

I would like to get my refund please 

Hola, alguien que tenga problemas con el pago?Hace semanas que me aparece que tengo problemas en la facturación pero mis datos están correctos. Soy de Chile.  

Hi,I Can't See My İnvoices. I am facing this issue when I want to see my invoices: We didn’t find any orders associated with your account. Can you help me? I want to see my invoices

Hi, I've been subscribing to Creative Cloud now for some time and everything has been working fine. I had a problem a few days ago and the solution, I was told, was to uninstall Cloud and reinstall it. Did this OK. But now, although it recognises my plan and tells me what apps I have (just about all of them), when I try to use any of them I have to reinstall them. When I do that I'm told I've started a 7 day trial for the app, even thouigh I'm paying for them already. I've reinstalled Creative Cloud again and started from the beginning with a fresh log in (using the original email address and password - which is recognised) but the problem persists. It's virtually impossible to speak to Adobe about the problem (their virtual assisstant is totally useless and simply can't understand my problem). I'm just about at my wit's end. Any sensible advice would be great. Adobe if you're monitoring this please get in touch! Thanks

Hello! Would you tell me please, if I buy this application “illustrator” for my iPad, will I be able to launch it on my laptop as well? Will it be out of charge? Or should I buy it again for the laptop?Thank you in advance!

Hi all, I recently purchased a one month subscription to Adobe Creative Cloud and was given a code to redeem. However, when I try to redeem it there is an error:   ''This redemption code is no longer valid. According to our records, the code has been returned to Adobe, and a refund issued.''   I returned to the store, Saturn.de to ask what happened but they told me to contact Adobe. Can anyone help with this (screenshot attached) <Removed by Moderator>  

I need refund for money lost as I don't know when I subscribed to $29.99 plan. I need the refund as well as the cancelling the $16.99 as well.   

Bonjour,Je me suis abonnée à Illustrator et mon paiement a été procédé.  Quand je suis entrée dans le logiciel la première fois, on m'indiquait qu'il s'agissait d'une version d'essai de 5 jours.  Je me suis dit que l'abonnement payant allait commencer suite à cela.  Cependant, depuis que la version d'essai est terminée, je n'arrive plus à entrer dans Illustrator.  On me dit que je dois m'abonner et on me propose des forfaits sinon, tout se referme automatiquement.  Mais tel que mentionné plus haut, je suis déjà abonnée comme je vois le montant débité sur ma carte de crédit.  Que dois-je faire ?Je suis abonnée à Adobe Acrobat avec mon adresse courriel personnel et ma carte de crédit personnelle.  Par contre, je me suis abonnée à Illustrator avec mon adresse courriel de compagnie et ma carte de crédit de compagnie.  Ce pourrait-il que c'est cela qui entre en conflit comme c'est sur le même ordinateur ?Merci à l'avance pour votre aide ! 🙂

I just started a student account, and since then I've been receiving numerous emails for verification codes. This is not me requesting them. I cannot figure out how to add an extra layer of security to me account. It's connected through Google (our school uses a Gmail server), and I don't seem to have a way to add a password, or 2fa. Any time I try and get support, it tells me to contact me school directly. But honestly, this seems like a pretty bunk answer when it comes to a security issue. I'm just wondering if there is so.ething I can do here, or if I really do need to reach out to my school? And would that just be me reaching out to IT, or something more specific?

I have never worked with a subscription, and when I launched the application, it wrote that the trial period is over. What's that supposed to mean? I've never used it and it doesn't work now

Hi,I would like cancel my Photography plan, which started at 21th August 2020. At 21th July 2023 I paid invoice which was made in 36th month of my subscription, so I thought, that this was my last payment.When I try cancel subscription today, I see information about 55,29€ cancellation fee.I don't understand why? I thought that new yearly period starts at 21th August 2023.Please help me with cancellation of my subscription, without any additional charges, beacouse I didn't do anything intentionally wrong.

Hello! I have tried to pay more than 10 times as a student with different cards and payment methods such as Apple Pay, G pay, PayPal, Florida global university debit and credit card and I have not been able to make the purchase I always get this error: A transaction can fail for a variety of reasons. Please double check and make sure your payment information has been entered correctly. If this problem persists, you may need to use a different payment method or contact your bank.

Hello, previously I was using the Adobe company account provided by the university. This month, the company account was terminated, and I switched to a personal account. However, I am unable to access my Adobe Cloud documents. It's as if I have opened a completely new user account, and everything appears to be reset. Even my Behance account is created as if it's a new user. Can you please help me?

I forgot to cancel my adobe stock trial subscription. And now it's expired and I can't cancel it and I don't need it anymore. My card also doesn't have enough balance so I can't fix it which leads to me not being able to access the manage plan. Will it automatically cancel the stock adobe package? Or will it be deducted when my card has enough balance?.

Dear fellow Adobe Community members, I hope you are all doing well. I am reaching out to seek your valuable guidance and assistance in a matter concerning the cancellation of my Adobe After Effects and Photoshop subscriptions. I have been facing some challenges while attempting to cancel my plans. Specifically, I cannot locate the "manage plan" option for After Effects, and despite having the option available for Photoshop, I am uncertain about the continued charges for a service I believe I have already paid for. I am worried that if I fail to cancel these subscriptions promptly, I might be charged for future periods that I do not wish to avail myself of. Therefore, I am seeking advice from those who may have experienced a similar situation or have knowledge about the cancellation process. If any of you could spare a moment to guide me through the steps or share your insights on how to resolve this matter, I would be extremely grateful. I apologize for any inc