Account, Payment, & Plan

bonjour , comment resilier un abonnement payant sans frais de résiliation?

so i am a student of 3d animation, and bought the student plan to do some texsture work as well as editing my film, and i am trying to use substance and it tells me its not in the plan! is there anyone i can talk to? how can i use it without paying for the full program which costs to much for a student

I've 2 refunds of the Premiere Pro plan that were not received yet to my bank account (these refunds have been made with this same account that I'm making this post). These refunds were made in march 14th and 27th respectively. I need those refunds to be made to my account because it has been passed more than 2 weeks or more (almost a month of the first refund) of both refunds.

I no longer have access to the email that I used to create my account and I don't get the option to sign in any other way. It just keeps asking for the verification number that was sent to the email I don't have anymore. I was given no warning about the change in email. I only made my adobe account a week or so ago, using the email I had saved for school. I don't normally use this email, but I was given no warning about the change, so I was unaware it had changed. Now, the only way I can get ahold of support is to sign in and the only way to sign in is to put in the code from the non-existent email account. Please help!

Dear community This month has been announced further increases of price. For those who has special needs like me, I'm passing from a previous plan of 36€ to 63€ with about 50% increase added which is not acceptable. I've been using all application only because i need Photography plan and sporadically Premiere  , After effect and more frequentely Indesign and Acrobat. That means I'm using 7App up to 20 avaiulable but monthly paying for the whole one yet. Is there any chance for Adobe to understand customer needs and propose customized bundle at dedicated accessible target price? Alternatives equally good and less expensive (or even free)  are just behond the corner ..  

Adobe.com User Profile refuses to accept my phone number. When I attempt to change my phone number for two-step verification your system reports that 945-227-XXXX is invalid. My number is a new area code in North Texas and was assigned by AT&T Mobility. How do we fix this?

I cancelled my subcription on the day of my Indesign's first renewal. Will I be able to claim the amount deducted as I no longer require the service ?

Hi, I'm writting here because I'd like to change my plan but it's impossible to do so : I don't have the button on "Manage plan" (I'm checking it for 2 weeks now...)I currently have the plan PS - LR and 20 Go. I would like to change my plan to LR - 1 To (I don't need PS anymore). Could you please help me ? Kinds regards,  Antoine

No puedo eliminar la suscripción

I canceled my annual plan.I want to get refund from un used monthes.Your plan was canceled. Confirmation #AB02371500016CEE.   Thank you

I am subscriber of Adobe's Photography plan for many years and never had any problems. Today I was going to use photoshop as usual and it asked to pay for a plan in order to use the app. The last payment was march 23th and it should be ok. When I log on Adobe, it shows that I have a photography 20GB plan with all apps available, but none of them is working anymore. The credit card is also ok and the next payment should be only on april 21th.  Does anyone can help me?

I received an email with a reminder for a monthly re-billing on my account, however - when I entered my account - there were no products or billing plans. Weird  Do you know how to locate and cancel "hidden" billing plans? 

A Adobe simplesmente resolveu bloquear o meu acesso a minha conta, dizendo que estou com "erro de pagamento". Sendo que paguei a mensalidade desse mês da mesma forma que venho pagando a quase 10 anos.Entrei em contato com o suporte, e me falaram que a unica forma de resolver meu problema seria cancelando a minha inscrição e fazendo outro.  Mas tem um pequeno detalhe. Como minha inscrição tem quase 10 anos, o preço que pago é de pouco mais de 100 reais. Porem a querida Adobe resolveu simplesmente cancelar o meu acesso a minha conta (sendo que eu já paguei por esse mês!) e me diz que a unica forma de ter acesso de volta, é cancelando a minha inscrição e refazendo ela por mais que o dobro do preço.Já faz decadas que a Adobe vem cada vez mais caindo no buraco quando o quesito é atendimento ao cliente. Mas hoje foi a gota d'água pra mim! 

Hi,I cancelled my plan, but was charged for the whole year. Can you please refund my credit card?My order number is AB01665000796CCA. Thanks,Esther

I keep getting monthly payments of 29,99 + 6,30 € on my Paypal account with this description: Item # 65183840 PPRO,ALL,MLP,DRI01,MUE,001,N/A,1 MO DSP. See added screenshot for the account details mentioned on the Paypal account. I did not have an active Adobe account since 2022, I just created a new account to be able to post this message here.I have never received any invoice related to this payment.I want to stop this subscription I appear to be having but have no way to contact Adobe either by phone or by e-mail. Who can help me to get this resolved or where can I contact a human being? Not a website with useless links to solve FAQ's. 

I have a problem with my subscription. When I logged into my account, I found that I do not have any subscriptions, although every month funds are debited from my account to pay for the adobe photography plan. I did not receive any e-mail messages about the renewal or termination of the subscription.

I’ve have a subscription with Adobe for my personal computer through my employer. I had to ‘re-up’ today and this time to Adobe CC. (Was CS6.) I followed the instructions, downloaded the Adobe CC desktop application, and when it finished installing I updated select tools including Photoshop and InDesign. When I tried to open Photoshop, it wouldn’t: a notice appeared saying my hard dive was too full and that I needed to clear space. I checked and, with the new Adobe download and updates, I’ve crossed a line I must have been close to - I only have 5.2GB of free space now. Adobe takes up a lot of hard drive space and I noticed that it exists both in Program Files and in Program Files (x86.) I've read that the Program Files (x86) folder is needed for backward compatibility for Windows 32-bit versions. I love my PC, but have little understanding of what makes it tick. Can I delete the Adobe folder in Program Files (x86) and still be able to open and view pdfs that were created or saved on a

Hi everyone,Suddenly I can't access any adobe app due to payment error.My subscription is payed monthly every 21st.I checked and I had billed last 21.3, and also there's nothing wring with the payment detail.The adobe help bot is useless in this situation and I can't get human response because it says that I don't have an active plan.Anyone know how to get out of this loop?How can I speak with human representive? Thanks,Amos. 

Why was I charged twice in the days?   [Moderator moved the thread to the correct forum]

Buenos días, He instalado Adobe Creative Cloud ya que quería ver si podía usarlo en mi computador. Cuando indiqué mi número de cuenta no he visto (debía estar en letra pequeña, incluso muy pequeña) que la suscripción es anual. No he podido usar Adobe, ya hace dos meses que me están cobrando y encima me dicen que para cancelar tengo que pagar el 50% de una anualidad. Estoy pagando casi 25 € mensuales por nada. Cuando intento cancelar la suscripción me indican que debo pagar una penalización¡ No sé hasta que punto es legal obligar a una suscripción anual, pero en mi caso en mi computadora no puede instalarse correctamente tampoco. Solicito ayuda por favor. Un cordial saludo

Hi, I used to pay a certain monthly amount for the cloud creative plan, but now the amount has increased and I can't reach anyone at Adobe.Can anyone help?

Hallo, ich habe letztes Jahr die Studentenversion gekauft und wollte sie jetzt verlängern. Ich habe dies über die Website meiner Uni mit der selben Mailadresse gemacht. Allerdings sind jetzt all meine Dokumente aus der Cloud weg. Ich bräuchte die aber dringend, deshalb wollte ich fragen, ob es eine Möglichkeit gibt sie wiederherzustellen und die Konten zu verknüpfen? Vielen Dank

Even tough I canceled my plan a day before the end of the free trial, I received a notification of payment (that was blocked by my online bank). What's happening? 

Hi, I asked them to cancel my subscription and they asked for huge amount due for cancellation just because I forgot to cancel before trial period ended. They froze payments for 6 months as I was in crunch but started again but now have renewed my subscription again even after telling customer service guys then that I need to cancel and are asking for another lumpsump amount to cancel. How much free money without using your services do I need to pay. You have made good business by charging people like this Adobe and fooling them and not giving them easy option of leaving you guys midway. I would really need someone to look into my account and see the activity on it to know how much I have used it in last two years and what big amount I have paid just because I decided to try your products. Very disappointed by services of adobe. 

4월 5일에 23100이 두 번 결제되었습니다.무엇에 23100원이 한 번 더 결제되었는지 알려주세요.