Account, Payment, & Plan

I have a problem with my subscription. When I logged into my account, I found that I do not have any subscriptions, although every month funds are debited from my account to pay for the adobe photography plan. I did not receive any e-mail messages about the renewal or termination of the subscription.

I’ve have a subscription with Adobe for my personal computer through my employer. I had to ‘re-up’ today and this time to Adobe CC. (Was CS6.) I followed the instructions, downloaded the Adobe CC desktop application, and when it finished installing I updated select tools including Photoshop and InDesign. When I tried to open Photoshop, it wouldn’t: a notice appeared saying my hard dive was too full and that I needed to clear space. I checked and, with the new Adobe download and updates, I’ve crossed a line I must have been close to - I only have 5.2GB of free space now. Adobe takes up a lot of hard drive space and I noticed that it exists both in Program Files and in Program Files (x86.) I've read that the Program Files (x86) folder is needed for backward compatibility for Windows 32-bit versions. I love my PC, but have little understanding of what makes it tick. Can I delete the Adobe folder in Program Files (x86) and still be able to open and view pdfs that were created or saved on a

Hi everyone,Suddenly I can't access any adobe app due to payment error.My subscription is payed monthly every 21st.I checked and I had billed last 21.3, and also there's nothing wring with the payment detail.The adobe help bot is useless in this situation and I can't get human response because it says that I don't have an active plan.Anyone know how to get out of this loop?How can I speak with human representive? Thanks,Amos. 

Why was I charged twice in the days?   [Moderator moved the thread to the correct forum]

Buenos días, He instalado Adobe Creative Cloud ya que quería ver si podía usarlo en mi computador. Cuando indiqué mi número de cuenta no he visto (debía estar en letra pequeña, incluso muy pequeña) que la suscripción es anual. No he podido usar Adobe, ya hace dos meses que me están cobrando y encima me dicen que para cancelar tengo que pagar el 50% de una anualidad. Estoy pagando casi 25 € mensuales por nada. Cuando intento cancelar la suscripción me indican que debo pagar una penalización¡ No sé hasta que punto es legal obligar a una suscripción anual, pero en mi caso en mi computadora no puede instalarse correctamente tampoco. Solicito ayuda por favor. Un cordial saludo

Hi, I used to pay a certain monthly amount for the cloud creative plan, but now the amount has increased and I can't reach anyone at Adobe.Can anyone help?

Hallo, ich habe letztes Jahr die Studentenversion gekauft und wollte sie jetzt verlängern. Ich habe dies über die Website meiner Uni mit der selben Mailadresse gemacht. Allerdings sind jetzt all meine Dokumente aus der Cloud weg. Ich bräuchte die aber dringend, deshalb wollte ich fragen, ob es eine Möglichkeit gibt sie wiederherzustellen und die Konten zu verknüpfen? Vielen Dank

Even tough I canceled my plan a day before the end of the free trial, I received a notification of payment (that was blocked by my online bank). What's happening? 

Hi, I asked them to cancel my subscription and they asked for huge amount due for cancellation just because I forgot to cancel before trial period ended. They froze payments for 6 months as I was in crunch but started again but now have renewed my subscription again even after telling customer service guys then that I need to cancel and are asking for another lumpsump amount to cancel. How much free money without using your services do I need to pay. You have made good business by charging people like this Adobe and fooling them and not giving them easy option of leaving you guys midway. I would really need someone to look into my account and see the activity on it to know how much I have used it in last two years and what big amount I have paid just because I decided to try your products. Very disappointed by services of adobe. 

4월 5일에 23100이 두 번 결제되었습니다.무엇에 23100원이 한 번 더 결제되었는지 알려주세요.

Bonjour,  Je ne sais pas si je suis la seule dans ce cas, mais j'ai résilié mon adhésion à creative cloud au terme de la version d'essai et j'ai quand même été prélevée de 20€. J'ai donc vérifié sur mon espace en ligne que j'avais bien résilié cet abonnement ce qui était bien le cas, je n'avais "aucune formule payante en cours". Cependant, je continue d'être prélevée tous les mois de 20€ alors que cela fait un moment que j'ai fait part du problème au service client d'adobe, qui m'ignore complètement.  Savez-vous comment faire pour contacter directement quelqu'un ? Je ne sais plus quoi faire pour stoper ce prélèvement abusif et pour qu'on arrête de m'ignorer ...  Merci par avance pour votre aide. 

Como consigo o comprovante de cancelamento de um plano 

Buonasera, sono iscritto all'Adobe Creative Cloud con piano fotografia da diversi anni, pagando sempre€ 9,75 al mese. Ho notato che dall'2 Agosto 2022 e in tutti i mesi a seguire, oltre a pagare la mia quota normale,c'è sempre un secondo addebito di € 12,19, pur non avendo acquistato altri servizi,e il mio caso non rientra in nessuno dei casi elencati nelle FAQ.Oltretutto, qui in Italia non è disponibile un numero telefonico a cui chiamare per risolvere questo tipo di problemi, ne' ho trovato una chat analoga e nemmeno una mail diretta.Come posso capire da dove viene il secondo addebito? Come avere un rimborso?Grazie.

So today I saw that I was being charged $54.99 but I have the basic $9.99 plan. Looking through my bank, that charge was occuring along with my usual and was $29.99, so I was confused as to why this was going up and where it was coming from. I talked to customer service to figure this out and we didn't know what account those charges were linked to, but thankfully they cancelled it. Then the agent told me the email address ended in .edu and I figured out it was my old college email.  Not only did I graduate 4 years ago, but with that I lost access to my college email and closed everything associated with it, including Photoshop as I remember not having it after college until I started this new account and subscription in 2020. They said I had two accounts linked to that college email this whole time. I am just wondering if there is any way of getting any of that money back and who I'd talk to. I know I should have caught this earlier, but at the same time I cancelled my accou

I was scammed with a hidden contract! SMAME ON YOU! 

Comment contacter un coneiller ADOBE ?Je paye deux abonnements, l'un de 14,99 € et l'autre de 19,99€ pour le même service !

I OPTED FOR A 7 DAYS TRIAL AND STILL BEING CHARGED AFTER THAT, NEED THIS TO BE FIXED OR REFUNDED BACK. I CANCELLED MY SUBSCRIPTION ON THE 5TH DAY, HOW TO GET THE REFUND. Order number: AD01336303187CAU

i have alresdy canceled the subscription you tricked me into getting please see reference #11103082. i have filed a dispute against you with my bank for your unfare / illegal busisness practices in addition your disrepitual busness has refunded my money. now i see you have attempted once again to steal money out of my account. just so you know i canceled that card 6 days after you stole from me in March. any further attempts to withdraw from my account will be construde as fellony in as its wire fraud. if you think that you can report negativly on my credit history be asdvised that i will report you to the Security and Exchange Comission. in closing leave me alone go trick someone else.  

Hi, I was charged 20.99 USD twice on 31st March 2023 and on 4th April 2023 (this one is immediately after I  cancelled my trial subcription). I have cancelled within the designated timeslot (screenshot attached), please immediately refund 41.98 USD back to my credit card. Also how can I get charged on my credit card immediately after cancelling my subcription ?? This is cheating. Please remove my card details from your system immediately. Please confirm on email when both these things are done.

Buonasera, vorrei semplicemente due info riguardo gli abbonamenti. 1) Nel caso facessi l'abbonamento al piano incluso tutto Adobe riservato agli studenti per il primo anno pagherei € 200 e qualcosa. Il secondo anno di rinnovo ovviamente andrebbe per il piano non più studenti, ma individuale e la cifra sarebbe di € 400 circa o € 700 circa? E quindi da li in poi annualmente quanto pagherei tutto il piano Adobe? 2) Adobe stock in questo caso sarebbe compreso nel prezzo del piano sempre? O si pagherebbe a parte? Vi ringrazio gentilmente e vi auguro una buona serata. Marco. 

Any Adobe Certified Instructors reading?Can you help me understand the procedure to get my voucher code for CC? I have a current CC ACI certificate (Video Editing), and my self-paid CC subscription has now run out.I have asked through the certification support email, the trainingpartners support, and the Adobe standard support. No luck so far.Any help will be much appreciated.Best regards, SWACI for CC Video Editing Solutions

I have have had a monthly paid sub for Audition & premiere (which I no longer need for work) which I want to cancel but am getting a message that I have to pay for the remainder of the year, altough I already am on month 14 (my year is up). I cannot get any customer service support because chat and phones are nonexistent.. I am afraid to proceed with cancellation because it says they'll charge me a huge amount which my compnay will no longer pay since we are not using this software any longer due to the completion of the project. I haven't even used Premiere in months. I've spent a couple hours searchign for answers, support, work arounds, Nothing. Has anyone had this issue? How can I resolve this without being indentured to Adobe further? Any advice would be helpful!Thanks!

Hello ThereI am a 3d Games Artist and previously I applied to the student and teachers plan for substance which I was approved for. I had to reset my PC and now I do not have Substance Painter downloaded. Luckily I still have the licences key. files however, I am having trouble finding an area where I can download Substance Painter. Please help me.

I've just downgraded from Adobe All apps to photography only as my yearly All Apps subscription was coming to an end. A shame but last year on Black Friday I was a bit put out seeing All Apps for a year reduced to £200 less than I was paying, and it looks like waiting until black friday again is going to be the best option to pick up a yearly All Apps subscription for less than nearly £600?

Hallo allemaal,Al een tijdje ben ik geen student meer en wil mijn studentenkorting stopzetten en omzetten naar professional. Maar waar en hoe kun je dit doen? Ik kan het alleen maar omzetten naar docent of faculteits-/ personeelslid.