Account, Payment, & Plan

Bonjour,Jai un double paiement, un de 20Go et un de 100Go, je viens seulement de m'en rendre compte. Je voudrais contacter le service clients mais je ne sais pas comment. Pourriez-vous m'aider , merci.

Se puede utilizar la misma licencia tanto en window como en Mac?

Hello, is there a way to upgrade my Photography plan subscription (with payment per month) to the full student plan (19.99 per month) without paying the penalty for canceling the first plan? What is necessary, I don't have a serial number from my university, however, I am a student so I do have a student ID and my own e-mail in the university's system.

How do I set up two-factor authentication for my account? 

Hello, Is anyone can help me to get a Certificate of Tax Residency from Adobe for 2023?Thanks 

Adobe has charged me over $100 for the early cancellation! What a ridiculous policy! It's like a fraud!Does anybody know how to refund the cancellation fee?

Dear, Is it possible to freeze my membership during the months I don't use it? Otherwise I consider to end my membership. Thank you,Robbert

At the beginning of January, I applied for free experience.But I thought that the period was canceled after the period, but I was being paid for my mistake.It was 24000 won a payment of 24,000 won per month.My mistake is recognized.I wonder if you can receive refund. It's too big for me, so I really want to get a refund. I will wait for your reply

Can someone fix problem with my trial subscribtion? I've created account to test your adobe photoshop product and used it for like 3-4 days. At the day subsctibion was over i deleted it, not using it anymore but i've just checked my mail and saw that Adobe sent me several paymant requasts to pay for product im not using. I'm assuming i should in some way cancel that subscription through my adobe account as well and i didn't do that. Can you cancel it from my account from here or i should contact with Adobe team? I was looking for a contact on webstite but couldn't find any mail adress for them. Thank you for help

Bonjour, j'habite à l'île de la réunion et il est impossible d'accéder au peiment en ligne pour un abonnement adobe créative. Pourriez-vous me renseigner ?

Acabei fazendo um plano anual e era pra ser feito um plano mensal, é possível alterar e ter o reembolso?

This company says it is going to to charge £19.97 a month then charge you £49 a month. You cant speak to anyone as they just hide behind web pages with links that just go round in circles... If you try to cancel they want to charge a cancelation fee. I dont rember signing up to a contract that has lasted more than 3 years. and allows you to charge as much as they like and still request more if you leave. DONT SIGN UP TO ANY ADOBE products..

I started a free trial in December 2022. I proceeded to cancel the free trial within the 14 days. Their promotion to retain me included another 3 months to keep trying the product.I have barely used the product and went to cancel it today.  But there seems to be an automated cancellation fee.  I can't believe this is intentional from a company that promote integrity and fair business practices. It must be an oversight as the additional time was an extension of my free trial, not an agreement to subscribe for 1 year. Hoping a staff member can help me out with this. I attempted to use the "Start Chat" option on the Help Page but it just kept looping me to the self help page. 

hello!I forgot to cancel my free trial and just got charged for a whole year membership.  Is there a chance to get a refund ?   thanks!!

I changed my payment details for my plan and I got charged on my bank account. But the app keeps telling me the payment failed and to change it otherwise I would lose access to the service. Why.

HI... I CAN'T RECHARGE MY PLAN 798.. HOW CAN I PAYMENT FOR RENEW MY PACKAGE

Hi, I changed plans a month ago but just saw now on my account that I'm paying for two plans. I'm paying for my previous and the one I changed too. I want to be reimbursed as I chose to change plans and it said it went through. If i just cancel the old one it will still debit me now. So need help to do this and I can't find anywhere where to contact Adobe.

Charged monthly for Adobe PS Creative CL. Wants to resign this but cant find it at my accounts. I have two accounts but no plans or invoices at any of them. But still I am charged. I dont want to upload any files showing the bank notes for this on this public service. I have no idea how I contact the appropriate department (finance/economy/online store?) at Adobe for this. Adobe seems to work hard to hide contact information or is there any Adobe staff here that will guide me to the correct adress?/Stellan

Trying to figure out how to merge my accounts together I already have a year subscription

Tried to buy adobe convert, agreed to pay the $17/mo or something. Then when I open adobe, couldnt access the program until I had to pay $40 odd a month. Absolute scammers. Never use adobe again as your ethiucs are horrific. Then opened the chat to talk to someone. For some amazing reason, i couldnt write back on the chat. So problem resolved for them, not me. Now cancelling my credit card becuase i have zero trust in such a organisation.   [Profanity removed by moderator]

Hello everyone, I have an expired creative cloud subscription, activated two years ago. I'm currently taking a course involving Photoshop Illustrator and InDesign and I wanted to know if I could convert my subscription to a cheaper version for those following training courses. Can someone help me? Thank you.

Hola, estoy intentando actualizar mi método de pago porque me han llegado varias notificaciones de fallo al correo electrónico, me puse en contacto con el banco para verificar si pasa algo con la tarjeta que tengo vinculada a este pago y no presenta ningún problema, de igual manera he intentado agregar otro método con otras tarjetas de crédito pero con ninguna ha sido posible, me aparece siempre que la tarjeta no es válida, o cuando le digo guardar para la suscripción me genera un error:Ya estoy cercana a los 30 días sin poder solucionar la renovación y no quisiera quedarme si el acceso a los programas.

Hi,I am already a paying member of all the adobe apps. But, I've just bought a external hard drive, and with that order I've recieved a free month of adobe products. Can I still redeem the code for a free month? or is that not possible?

Hola, realicé una suscripción a Adobe para utilizar el periodo de prueba para tantear algunas funciones de pago en enero, donde realicé una cancelación de la suscripción por medio de la página con antelación una vez probadas las funciones ya que terminé insatisfecho y preferí optar por otras aplicaciones. La suscripción fue realizada por un correo institucional que sería el mismo que utilizaría posteriormente para compartir documentos, por lo cual no lo había utilizado hasta ahora que reingresé a mi correo y me encontré con una notificación de una cobranza impaga del mes correspondiente a Adobe a pesar de haber solicitado la cancelación dentro de los días permitidos por medio de la página Web. Los pagos no se han procesado por la misma razón de la cancelación, sin embargo siguen apareciendo y notificandome como si se tratase de una deuda impaga cuando es un servicio que cancelé hace ya 2 meses porque había termiando insatisfecho con el precio y las funciones de pago que ofrece.&nb

Hello,my name is Roman, I am student and i pay for one app (Photoshop), but I need Illustrator too, but it is very expensive for me (I'm student).  Can I change my billing plan to stundet discount plan? I don't know how, I check for changing plans, but this choice is not here.. Thank you guys for you feedback and have a nice day!