Account, Payment, & Plan

I have a similar issue and cannot find any chat box on the UK support page.  Any ideas?  i am just going round in circles with this...

Hi adobe, I'd like to ask you that if possible make an plan for low-income families. Because we really like to learn your apps and improve our careers but unfortunately we can't afford subscription

I've been trying to cancel my plan for nearly a year and nothing seems to work. |'ve tried calling it quits (just to be told I need to pay a penalty), trying to let the contract end, uninstalling the apps or not using them. Can't even get in contact with the staff to get help. I'm about £120 down due to this and still can't cancel without paying a £54 fee! Where is the help and how do I get my money back? I feel robbed and certainly wouldnt recommend this to anyone else at this point. It's not worth it. 

Bonjour,J'ai un abonnement en cours jusqu’en novembre 2023, mais je viens de recevoir un mail me disant ceci : Votre abonnement a pris fin. Pour le réactiver, contactez le Service clientèle. Il m'est complètement impossible de joindre le service client pour des explications.Comment faire pour contacter le service client?

Are you do not want to continue to subscribe to creative cloud services. I only want to use the main illustrator app. Question: how do I subscribe to a plan that only offers illustrator?

I have never been more frustrated with a support service.  All I wanted to do was cancel, due to technical issues I couldn't do it myself. I evertually had "help" from a support agent who proceed to waste my time (30 mins) with offers I very clearly refused instead of just cancelling my account.  30mins on a chat with Adobe is a waste of anyones time. Not to mention when I didn't go for an offer the support agent ended the conversation! This would so easily be changed by updating your support person script.TERRRIBLE CX.  

Chi mi puoi risolvere il problema della fatturazione? Anno scorso ho pagato doppia fattura per lo stesso ordine, quest'anno mi hanno preso tre volte in più del dovuto pagamento. SOS risolvete il problema della fatturazione.

Hey.I did cancel my plan with adobe because I dont use it as much as before. I had to pay for another month before it go canceld wich is fine. But afterwards I got my last date (24 march), on this day my account is frozen. But then they took money for another 4 months (120 usd). I get that that was in my plan or something with yearly subscription and its sad I lost the money. BUT, then I should atleast be able to use the app for 4 months more aswell? otherwise im paying for nothing at all. Thanks to anyone who can help me with this.

We'll I just cancelled my adobe plan because I didn't use it. They tell you they charge you month to month but nowhere during the transaction do they mention that if you cancel early your stuck paying 50% of th total year. What a waste, I'm def never utilizing them for any other projects. 

Hello,I have a question about my account. Every month my account is charged for Creative Cloud even though I have not subscribed to any service.Is it possible to trace if I give you all the payment details, how is it possible that I am being charged, who inserted my card to you and also what option do I have to be able to cancel it.Please contact me, there is no other way to reach you.Thank you very much in advance and I hope we can resolve the situation together.

I am trying to cancel my account which is connected to an email address I no longer have access to. The email address is from a domain that was my old company, but that company has been shut down & that domain name no longer exists. How do I cancel my subscription? 

how do i do the same thing but with ai?

Hi  I just noticed that you have continued to charge my credit card after even cancelling the subscription on 17/2/2022. Please make sure you reimburse the full amount you have charged my ANZ credit Card after the cancelation (17/2/2022).More than 12 months after Cancelation of subscription (have an email) ADOBE has continued to deduct subscription fee from my Credit Card . FRAUD!!!!!!!Can you organise the reimbursement and properly cancel the deductions immediately?  Thanks Tissa

non sono riuscito a cancellare l'abbonamento durante il periodo di prova grauito l'indicazione era che potevo fermare l'abbonamento durante i sette giorni ma non ho trovato i percorsi  per farlo nella mio sito di  registrazione Mi è sembrato che dopo i 7 giorni di prova fosse tutto concluso invece ho avuto un addebito di 24,39€  Non so come fermare questo percorso e non trovo indicazioni  Chiedo supporto    [Title edited for question clarity and future forum search... Mod][Using your name as a question title does not work to let people help you]

Hi, everybody and adobe hopefully.As many previous posts have stated, changing country cause major head aches over here at adobe. From reading multiple community support posts, also those replied to by adobe staff, I conclud that well, I shall have to 1, cancel my subscription; and 2, delete my account;then 3, pick my new country from adobe's list of countries; 4, create an account (again); and then 5, subscribe to the creative cloud services (again). I also read that this (cancel my subscription and delete my account) can be done directly without human intervention but my own, on my mobile. But hey, please see atttache file, img_7552.png, it reads: "Unable to delete Adobe account. Manage payment. There is an issuese with your paymetn details. You must update your payment information before cancelling your plan".So, this does not work neither ways it seems. I'm locked in a loop. There is no customer support for individuals (which might be unrealistic anyway, but if not structured to be

Hi. Currently my profile is using my company's email. I would like to change it to my personal email due to my resignation from the company. Does the secondary email works to change it right after my company's email is inactive? 

Hello, is there any way to cancel without the 119€ early cancellation fee? I got Premiere to try it for a school project but couldn't figure out how to end it before the trial ended, then after of course it started charging me monthly and it still wouldn't show the button to cancel the plan. Now when I finally got the button they say I agreed to that cancellation fee when I never wanted to go past the trial as I really can't afford it right now. Is there any way at all to help this situation? Thank you in advance 

Hi,I signed up for billing 40 sek/ month and the two last months you have billed 623 sek. I feel like you have robbed me, I want my money back and quit my plan. How can I get in contact with you?/Elisabeth

I'm a student and had my student status verified on February 28. However, on my bank statement from March 12 I've been charged full price for my plan. There is no help to be found in FAQ and Help Centre. How can I get in contact with someone from Adobe to fix this?(I've seen similar posts about a chat box but I can't get it to appear despite having allowed cookies) Thanks!

   I have the upgraded photography plan and I have the premiere pro plan. The premiere pro plan claims I'm paying for 2 video apps- premier pro and rush. When I'm in rush I'm asked to pay a subscription fee for Adobe express in order to use "premium" features that are pretty basic and that I'm already paying for, such as exporting in 4k. I pay y'all too much every month to add double paying for rush to the deal. I'm logged into creative cloud and rush on the only Adobe account I have so I'd love some help. I'm currently getting my work done with the free trial on rush, and I feel like I shouldn't have to have a free trial to use the app if I'm paying for the app. Thanks.

I have purchased premium subscription but App not working, showing not subscribe please help me in to this matterPFA   

yesterday I canceled my subscription with adobe but this morning I received a payment that I have to make, on the site there is now a billing problem with which I cannot manage my plan, I want to cancel because the trial plan was concluded

Hi, I can't make payment to buy Adobe Premiere Pro. please give me a solution   [Moderator detached and moved the thread to the correct forum]

I am trying to cancel my free trial subscription.  Elaine R Hutchins.  Can't remember what email I used <emails removed-kglad>  I would like to cancel both.  

Hello,  I am not able to cancel by plan as a page keeps saying "Unabled social sign in". I would like someone to help me cancel my plan asap and reimburse me. Thank you