Account, Payment, & Plan

I hope I am posting this question in the right place; I cannot find a Adobe Support specific forum.I am getting updates on my support cases from Adobe via email. However, they appear in Finnish. But, I don't speak Finnish (no offense to anyone from Finland); I speak English. Here is a copy of an email I received today:Tämä sähköpostiviesti on vastaus tukitapaukseen #xxxxxxxxxxxxx jonka Michael xxxxxx on lähettänyt.  Jos haluat vastata tähän päivitykseen tai tarkistaa tapaushistorian, kirjaudu sisään Adoben tukiportaaliin verkossa ja hae tapausnumero kohdasta "recent activity" ("viimeaikaiset tapahtumat"). Jos lisätietojen lähetys on tarpeen, voit tehdä sen avaamalla tapauksen ja lähettämällä päivityksen.  Jos sisäänkirjauksessa on vaikeuksia, katso lisätietoja Adobe-tunnuksen ja -jäsenyyden usein kysytyistä kysymyksistä.  Kiitos,  Adoben asiakaspalveluDoes anyone know where this language setting could be chaged? I logged into my account and looked under the notifica

I bought the AE subscription but I couldn’t download the app because it’s not compatible with my laptop. Since then I couldn’t find where I could cancel the subscription because it doesn’t even register that I have the app but I’m still being charged. I need help.   Title edited by Mod.

I canceled my plan about two months ago because it was charging me $30 every month, I woke up this morning and saw another transaction for $30 for my subscription even though it was already canceled. I went to go see if it was canceled and it last time I checked it said plan canceled, but it told me to cancel again it would charge me $50?! That's outrageous, I canceled my plan two months ago and I'm being charged $80 for it I have never been so upset before, I want my money back, I am never doing business with adobe again. Give me my money back. I canceled it two months ago why is money still being taken out of my account??

helloI wnat cancel my subscription.I'm in a situation where my credit card is removed. So i can't into [Manage plan] button, and i can't cancel my subscription.I didn't use my plan(photoshop, Lightroom) in this month. how can i cancel my plan without payment of this month? 

Hello,I have a problem with changing my plan, I was using Adobe Premiere Pro and now I want to switch to the plan where are all of the programs. When I was changing the plan I noticed there is nice sale for first year of using for 34€. But I cant somehow change it to the plan. It always tells me - Unnable to change, try it later. Tried later but didnt succeed.

I have paid my subscribtion for this month so I can cancel it. The money has gone through, the website is refusing to let me access my plans so I can cancel claiming that theres a billing issue, when said billing issue is fixed

Hi, my plan subscription payment went through successfully from my bank account and it is reflecting in my bank statement as a debit amount. But the Adobe account is not updated with the payment information and still shows payment pending error.   Adobe Billing Error popup that I still keep receiving.   My bank statement reflecting that the payment actually went through successfully. THIS IS A PUBLIC FORUM, PERSONAL INFORMATION REMOVED... Moderator   Please help with fixing this issue as it is very important that my account does not get cancelled.

So basically i paid 1195 pln for a yearly adobe cloud plan but only got back 1081 pln.I cannot find any information about why that might be, the articles say that if i refund within 14 days from the purchase i will get a full refund, yet this one isnt full... 

 omمُعرف الطلبMML14LQ5V4رقم المستند128639479157التاريخ١٣ شعبان، ١٤٤٤ هـرقم التسلسل2-3690220263فوترة إلىVisa .... 1934Mahmoud Faragحي المحطهحي المحطهحائل, 55424

Hello. I canseled my new membership before its trial period end, but I've got the bill. How can I take my payment back?  

Why my invice is higher this month? What is the way to ask service about that? How is it possible to email customer with no option to write back? Who are you?

Meine Bank hat aus Sicherheitsgründen meine Kreditkarte gesperrt. Die neue Kredikarte erhalte ich in 5 Tagen. Adobe konnte die Gebühr nicht einziehen. Wie kann man ADOBE per Mail erreichen, um das Problem zu lösen.Mit freundlichen Grüßen Ralph

I tried to cacel my subscription several times and I always gat the message "There was a problem processing your request." It redirect me to a help page, where I am told to repete the same steps I just did. Is it now an Adobe policy how not to lose customers? Do I need to cancel the credt card?

I made a plan with wrong email address. I want to unsubscribe to the plan but I’m unable to log in because I made a typo with the email. 

I did not manage to cancel the test package. I wanted to cancel the trial package on Monday, but the error popped up. Today they wanted to collect money from the account, but the card is inactive. How to contact customer service. I don't want to pay, I want to cancel. I am asking for email to be operated. There is a chat with service? Please help.

Boa tarde galera !! Alguém poderia me dizer se o plano Photoshop + Lightroom por R$ 43,00/mês....é o Photoshop versão 24.1......pois é impossível falar com alguém da Adobe...Obrigado !!

Hello, This is my 3rd year with Adobe and I do not really use it. I was billed for this year subscription on the 1st of march 2023. I did not receive any notification of the renewal date, nore I was not informed of the inscreasing of the fees per year. I was wondering if I can cancel my subscription and get a refound? Thank you

Olen perunut tilauksen keskiviikkona 1.3. Se on perumisajan sisällä. En maksa mitään maksuja. Tämä ei ole minun oma juttu. tässä kokoeiltiin sukuseuran taseen allekirjoitust. Se ei kuitenkaan onnistunut. Sukuseuta tarvitsee vain kerran vuodessa, ei voida maksaa jatkuvasti. Vielä kerran perun tilauksen   [moderator detached and moved to Account, Payment, & Plan.]

Hallo everyone, I have a problem with my payment. If I check my "change plan" I dont have any plan there and any invoice, , but payments are still leaving the bank account.It just doesn't show any active plan or invoice so nothing can be cancelled. Any advice on how to cancel this? Alternatively, how to get a phone for support?Thanks everyone for the advice

Hi guys,I have a problem with free trial.For almost a week I had no internet access, and I couldn't cancel the free trial of Premiere Pro.Now Adobe wants me to pay for a monthly trial but I haven't use this tool almost at all 😞 Is there a possibility to cancel this monthly trial?I haven't pay yet... Thank you in advance!

Every time I click the verify email after clicking the cancel plan button, I am locked into a verify account loop where no matter what device or web browser I use. I use a school email login account, using the personal account option. After Google login validation, it jumps back to the first page "For your protection, please verify your identity" "Continue with Google". the only way the loop ends is if I click anything but the "continue with google" button. I only get this issue when I try to click "Cancel your plan". Does anyone know a way around this?

Hi, could somebody help me?  The other day, I was about cancelling Photoshop product. While I was cancelling, I got an offer; to use 30 days for free. I thought it was nice an offer, but I realised I got charged...  What happened? Obviously I was trapped in Adobe's unfair marketing trap. Could somebody tell me what to do? Or, just no choice but pay the fee? 

AfternoonI have a problem, I bought a one-year account, but when I go into the account adobe says that the annual subscription to another account, and I do not remember what account. tell me how to transfer the subscriptions to a new account or find out what account has a subscription

Tenía mi suscripción como estudiante en Adobe durante un tiempo, luego, me pasaro de cobrar los 20 euros de la suscripción de estudiantes a cobrarme 30,24 euros. Cuando quiero cancelar la suscripción me pone que si cancelo ahora me cobrarán 153 EUROS CANCELACIÓN ANTICIPADA. La verdad que muy decepcionado con Adobe, al menos arreglar los problemas que causa Premiere y otros parecidos, ya que me tengo que quedar obligado.  Una verguenza, estafadores

Good afternoon Adobe team, I completed my postgraduate studies in December 2022, and shortly afterwards my university disabled my email account. I was unable to see the auto-renewal email in January 2023 and was therefore unable to cancel the auto-renewal (without a cancellation fee). Given my circumstances - where my email was disabled and I was unable to cancel the auto-renewal - I'm simply seeking to cancel my subscription at the end of the billing month without a cancellation fee. I'm not seeking a refund for Jan and Feb 23. I have no need to use Adobe pro products anymore. Kindly seeking your assistance on this matter. Regards, Darwin.