Account, Payment, & Plan

I registered for a new account using a personal email address which I only realised after creating the account that the email used is wrong. At that time, I already used that account to try the 14 day trial. On the same day of knowing that the email address used was wrong, I have cancelled the account entirely.  I found I'm still being charged for the trial. How can I make a refund if I'm unable to enter this account which I've already cancelled (due to the wrong email address)  Thanks!

Hello, I was tested adobe ilustrator, after that I resigned. Now i must pay 24 euro and 122 euro for Invoice but from 2 montch i dont use this adobe. I was use adobe only 20 min in total. Can I do something witch this case. Can I contact witch somebody from adobe. 

Hi there, when trying to sign back into my creative cloud account, it showed up as I was on a Free Trial and needed to purchase again. Assuming that somehow my account was somehow shut down, I bought the new prescription. I need help making sure that I will be receiving a refund and my second account will be cancelled immediately. Please contact me ASAP so that the refund will be done soon. Thank you!Preston

매달 결제와 한번에 결제가 있길래 한번에 결제하기를 했는데 혹시 1년지나면 구독이 취소되는건가요 ?

I have updated my payment information but it is not being accepted. The problem is still there. I would like to cancel Creative Cloud, but i can't until the payment information is updated. Can Somebody hel me with it? I don't know how to contact anyone at Adobe.

I own a perpetual license from before Substance was aquired by Adobe, but I want to update to the latest version of Painter and Designer. If I subscribe to the new software, but cancel my subscription later on, will I lose access to the older version of the software that I own right now?

Angeblich muss ich meine Zahlungsinformationen akualisieren, sonst wird mir mein Account in wenigen Minuten gekündigt.Fehlermeldung: Zahlung konnte nicht verarbeitet werden. Aktualisieren Sie sie bis zum 29. März 2023.Wenn ich die hinterlegte Zahlungsinformation mit "Zahlungsweise erneut versuchen" bestätige, kommt der Hinweis, dass alles in Ordnung ist und meine Zahlungsinformationen bestätigt wurden ( Danke. Deine Zahlungsweise wurde aktualisiert und wir haben den überfälligen Betrag für dein Abonnement erhalten.) - nur um dann relativ zeinah wieder auf rot umzuspringen, dass angeblich meine Zahlungsinformationen aktualisiert werden müssen.Ämmm... ja... Ich fühle mich ein wenig veralbert. Hat jemand eine Lösung dafür? Meine hinterlegten Zahungsinformationen sind korrekt. Mehr als sie immer und immer wieder zu bestätigen, kann ich ja nicht. Zumal Adobe ja auch bestätigt, dass  alles in Ordnung ist und dann  nach wenigen Sekunden behauptet, es sei doch nicht in

One month's warning, no explanation, and I use my subscription all day, every day, to run my business. I guess we're supposed to just SHUT UP AND PAY IT. This is ludicrous. I'm sure I'm not the only small-business owner and subscriber that would appreciate some kind of justification for this VERY steep increase.

Not really a question. Just wanted to say that I don't really mind being charged a cancellation fee as long as it is EXPLICITLY acknowledged at the outset. Currently it's buried in the TOS and frankly everyone who built the system and everyone who uses it KNOW that this information is that which every user who is choosing between a yearly subscription and month to month. I'll say it again: I understand that Adobe makes plans around revenue which yearly subscribers have committed to paying. That said, I would have chosen differently had it been explicitly acknowledged at the outset.  They also know that no one has the luxury of being able to page through their 600 page TOS over a glass of wine. Adobe knows this and I know this. Frankly this (as well as the total lack of human interaction in tech support) has really made me hate the company. And yes, a company with revenue in the BILLIONS can afford to waive it. They're milking people by intentionally misleading

Hi all! I cancelled my subcriptions for Illustrator and Photoshop but would rather like to change the plan. Is it possible to un-cancel and thus avoid paying th cancellation fee?  Your help is appreciated! Phila 

I tried to cancel my 'extra' 1T storage plan ($US9.99/mo, I think); Adobe claims that if I do so I will "lose access" to my "favourite apps." Am I then obliged to pay both for the apps (about $60US/mo) AND for the storage plan I don't want and do not use?

Hallo ,ich habe eine Gutscheinkarte für 1 Jahr Lighroom geschenkt bekommen . Nach registrierung und instellation habe ich festgestellt das es leider das falsche ist . Ich würde gern auf Lightroom Classic wwechseln. Die abos kosten ja das gleiche.Leider wird mir im  Account kein wechseln angezeigt sonder nur das abo zu kündigen. Hat jemand erfarungen ob der wechsel funktioniert und wenn ja wie ?Lg  

Hello,I'm trying to get help from Adobe, however I cannot find a direct email or way to get support from you, that's why I'm ending up here.I want to change the invoice name to my business name instead of my personal name, however in Billing details I can only update the payment information, but not the billing information. Any help?I'm subscribed to Adobe Creative Cloud.

Dear Adobe Team,I am writing to you regarding my Adobe subscription. Unfortunately, at the time of subscribing, I was not aware that it was a yearly subscription and that cancelling it would result in a charge of 106€. As a student with limited financial resources, I cannot afford a yearly subscription and it would result in my bank account going into the negative. Furthermore, my bank would not allow any further payments. Therefore, it would be of great help to me if I could pay the difference between my current subscription term (2 months) and a monthly subscription, or if you could kindly cancel my subscription without any additional fees. Thank you in advance for your help and support.Sincerely

Hi, I was under the impression I would be charged with the student discount but I am being charged the full price. Could someone explain this, how I could fix it, or how I can cancel my account?

I have subscribed to Creative Cloud All Apps 100GB plan three years ago.My plan issues next April, then will be automatically subscribed for a year.I mostly use Lightroom and Photoshop, and also the portfolio web-system.All of them are included in the Photography plan (€ 11,99/month), I would like to change to this plan before next subscription.Is it possible without a loss of data (I own a website with the portfolio web-system)?Thanks,Xavier

I used to have 2 Adobe accounts under two different email addresses. I recently deleted one of these accounts, but I want to change the primary email of my remaining account (the one with an active plan) to the email of my deleted account. When I try to do that, it says the email is taken. However, the account that uses this email should no longer exist. (Do I have to wait a few days before the email of that deleted account is out of the system?)Is there a way I can change my primary email to the email of a deleted account?

I want to change the emails that receive the verification/access codes when Adobe sends me one to access my account.Thanks!

I have a monthly plan for $19.99 and I just looked over my credit card bill and am being charged $57.69 as one charge each month. I cannot get anyone from customer service on the phone. How can I get there charges clarified and straightened out?

Hello all, I was wondering if anyone could help me.I am stuck in a yearly subscription as I needed to use adobe to edit an important on off document. I cannot afford to keep paying for it monthly in my situation and it costs a lot of money to cancel which it completely outrageous.I don't use adobe at all, it is just a burden that is taking my money each month and when I try to search for a way to contact adobe it leads me round in circles to nowhere. could anyone help me figure this out? thanks!

HiUsing substance3d painter on my student account and it expired, so I reinstalled it and used trial mode for 30 days as I had to submit work, now it has expired but I still have a year left on the plan which stubstance painter is included. I cannot get the product to activate (keep getting there is an issue to contact the server (status 410)). Please can someone advise what to do? I have tried uninstalling and re-installing substance and logging out of adobe cloud account and signing back in but no joy. Many thanks for any help.

I paid for and downloaded the latest Premier elements via the Adobe website only 3 days ago but this was wrong, i feel the information was misleading. I thought i had to pay upfront for the month's trial. As it is only 3 days ago, I believe i am able to get a refund. I have tried very hard to find a contact number, email or even chat but to no avail. Can any one help with this please? At least a a way of contacting Adobe would be much appreciatedThank you

Hello, I cancelled my adobe subricption but it still charged me. It already charged me for 2 months. even if I didn't cancel on time it should have only charged me once. it says on my account that "You have no paid plans". I'm not sure what to do from here.   

i want purchase adobe xd but in my region ( cambodia ) can't purchase this plan and i has been contact to resller ready but no body can purchase it only buy full all apps only do you have any solution because it want share y work to my client . i has been try contact to my friend at Canada his say no longer purchase Adobe xd   [Post moved by Moderator]

Good afternoon,I recently moved to Spain from the Netherlands. After moving, I found out my credit card was going to expire so I wanted to add my Spanish credit card. I was not able to do this and someone from Adobe Services I chatted with told me to cancel my subscription and try again when I needed a new one. Today is the day my subscription is canceled. I managed to change the region to Spain but when I want to buy a new plan, I can't change the region/address. I can't add my new credit card details nor can I change my VAT number. And there is nowhere on this site that can help me with this so that is why I'm filling in this form. I was able to chat to someone when I still had my plan but no I can't. And I need the plan today!Hope to hear from someone soon.Kind regards,Eline