Account, Payment, & Plan

Bonjour, je ne trouve pas comment contacter le service clientèle Adobe pour faire modifier ma dernière facture   En effet j'ai été facturée à plein tarif suite à la non validation de mon statut étudiant   Je viens de re-valider le statut étudiant et on m'indique maintenant de contacter le service clientèle Adobe Comment contacter le service facturation pour obtenir la remise étudiant sur ma dernière facture ?   Merci pour votre aide   [Moderator moved the thread fromEnterprise & Teams to the correct forum]

Updated payment issues and still can't download stock. Called support and can't hear them through the crackling wind tunnel they are apparently working from. Adobe is TERRIBLE. I can't cancel my plan due to "payment issues" even though my card has clearly been charged. FIX IT!   [Profanity removed by moderator]

Estoy pagando un plan y mis aplicaciones no se pueden abrir. Me pìde que empiece la prueba de 7 días y la factura de este mes está pagada. Qué está pasando?Necesito acceder a mis aplicaciones!!!

I'm really [moderator: expletive deleted] with adobe. I  chose in summer the trial version (with a friend who was working on sth), and then I added my credit card number as adobe was asking. It is obvious if they look for that there is no action from that day and then on. And I am keeping be charged monthly automatically and if I want to cancel Adobe says I have to pay ~84 euros. why??? I need to talk with someone from Adobe, please. I don't have the money and I don't want to pay for something I don't use.    [Moderator moved the thread to the correct forum from Enterprise & Teams ]

Hi I cancelled the free trial the same day that I signed up for it so I thought it was all fine, but I have been charged and it seems now I am locked into some kind of contract even though I have already cancelled. Please can you give me a refund and cancel my account. I didn't even install the program.

     Please I am asking you kindly , I am a single mum of 1 baby and a student with 2 jobs I am struggling to pay for my bills and on top of them I have this subscription which has been on going for more than 11 months I have spoken to about 5 people online which they have closed the chat and ignored me . I am just asking you please to stop charging me I haven’t even got a plan I Have all the evidence and you have all the evidence of the conversations I have been sending emails as well as that but I have been continuously ignored . I just want you to stop charging me 😞 I haven’t got a plan I haven’t even got a password to my account please help me please don’t ignore me and please stop charging me , if this continues I am going to have to report adobe to a higher place to take further actions because for 11 months I don’t know what more you want from me 😞.  

What justifies a 33% increase in price for next year? We are updating our price of Acrobat Pro from USD179.88 annually to USD239.88 (plus applicable taxes) annually which will be reflected at your next renewal date.

  The count down begins. MAX is back!   Are you ready for the speakers, sessions, and inspiration? The best way to make the most of your virtual experience is to build your schedule in advance, so you can squeeze in all the things that are important to you. Here are some featured sessions you might like: Creating Emotive Artwork Using Adobe 3D Tools [S904] Easy Augmented Reality: Interactive Illustrations with Aero [S903] Creating Seamless 2D Looping Animations [S908]   Check out the entire session list here.   Pre-Conference: October 16-17, 2022 Conference: October 18-20, 2022   See you there!   Go to previous post                                                                                         

Hallo,  Ich habe ein Acrobat Abo bestellt (AE01240501781CDE) und mit Paypal bezahlt. Leider ist in der Rechnung der Name und nicht das Unternehmen zu sehen. Wie kann ich eine neue Rechnung bekommen? Vielen Dank für eine Antwort!

Non-profit dissolved 3/2020 and realized the Adobe auto-renew for Photoshop has been charging my CC for the last 3 years. How can I get in contact with someone from Adobe to help reconcile and reimburse me for all of those months of non-use? 

Bonjour, cela fait bientôt plus de 4 mois que j'ai acheter une formule adobe assez cher, et je ne peut toujours pas la gérer... Comment faire..

Hello, I decided to try the free trial of acrobat pro DC and I forgot to cancel before the first payment. I decided to use this paid month and I want to cancel now, before the second month. But Acrobat says that I have to pay 50% of the annual plan, I think that is unfair.

I recently cancelled my plan after not using for a long time. Only remembered I had it because money came out of the account. Can I get a refund on this? It says "prepaid" but can this change because I am not going to use the service over the next year at all. 

I subscribed to Adobe Express, but the application did not grant me access. I'm using the same login as always. When I click subscribe it said I already subscribed, when I come back I can't use the app, because it says I'm not a subscriber.I depend on the app to be able to work, and since Setember 20th I haven't been able to work, as my works always use some premium resource, whether it's an image or a font. It helps me.

Hello, my minor daughter ANNA FEDOROVA took my debit card and registered your trial version on your website, forgot to cancel the subscription and NARYSHKINA LIUBOV withdrew money from me in the amount of 64 euros 55 cents. Please cancel the subscription and return the funds to my debit card number [Personal information removed by moderator.]Sincerely, LIUBOV NARYSHKINA, ANNA Fedorova's mother

Buenas tuve que crearme otra cuenta, pero resulta que formatie la PC y necesito recuperar la cuenta donde yo pago mensualmente... crei que era esta pero aparentemente no. Hay posibilidad de saber cual es, mediante el numero de tarjeta con la que pago?

I would like to replace Lightroom with the Adobe 3D program. I never use Lightroom but am greatly missing the 3D option in my Photoshop CC.

Hello, I started the free trial, and days later i see 20$ missing from my card, so i'm like whats going on, then i check to see that its from adobe. So im like what the hell? and so on then i realize that i did the free trial, I honestly forgot it charged u once its over, Im looking for a refund. I havent used the PAID VERSION yet, Ive only been using trail. Id like a refund i cancelled the subscription, Does it automatically send u a refund via business days? - Marquis 

Where to add the company-name to the account regarding the invoice

Every time I log in it appears I am in trial mode.  I have been paying for a subscription for months with no problem.  I tried to restore purchase and I get the following error.  I tried to subscribe again and I get another message saying I already have a subscription.  See picture.  Please help.   

您好，我于2022年6月份下载苹果版PS express软件试用，然后与昨日2022年10月9日发现已经与2022年6月27日自动扣除168元RMB款项，可能是使用时不小心误点了哪个地方导致购买收费服务。可以申请退款吗？谢谢。

Hi,I just installed Acrobat 2017 from a DVD on my PC and have to run my purchased software as a trial version because it is impossible to register it.It might be chic that one doesn't have to read and type the serial number anymore, but if you depend on the scan, you should first have a scanner for it (I don't have one on my PC) and second, it would be nice if there were any instructions. The registration process as such doesn't even ask for the barcode scan but for the serial number  which I am forbidden to know as it seems. I can find  a manual neither on Adobe's website neither in the DVD package. There are some instructions on how to log in, but not a word about how to put the scan into the game. Why the hell is the serial number no longer on the package? There is a number under the barcode, but it doesn't have enough cyphers.To make matters worse, I installed the program just before midnight; now it's half past twelve and one test day is already gone! Who thinks up somet

Why can't i add my debit card to subscribe? i'm from Nigeria.  and what other payment method can i use  

Hello, I have claimed Adobe 3D for teachers and students license. Hovewer, my license has been added to personal license. I would like to transfer it to team account. I also found that I should contact sales team in order to do so, but  I have been unable to find any way to do so.   What can I do to transfer the license, or whom shall I contact to help me out with the issue ? Thanks