Account, Payment, & Plan

Hi, I have been using adobe portfolio for years. Recently it asked me to update my billing. I click on it, and there is no where to update my billing. It then says I have no plan anymore. What? Then I go to subscribe to a new plan with adobe portfolio, and it won't let me. I can't lose my website. What is happening? 

Can I please cancel my subscription.  I never used it. please email me to confirm.

Will it charge me after 2 days or next billing period?

Hi, last week I canceled my photographer plan, and next day Adobe sended to me new invoice and charge the payment. Why ? When I can report this situation? 

i am unable to subscribe to any adobe plan.i already enter my card number and anything else.and it keep show me this kind of message"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."what is the problem and wht should i do?

Hi, we a small architectural studio with 4 users and struggle to understand/decide on which plan/s are best for us (Adobe plan packages does not indicate or make it clear ....) All 4 users require:- Acrobat to open pdfs- Illustrator (or at least 2 of the users)- Photoshop (or at least 2 of the users) Please help 

I am having this same problem about the refund. It has been a few days since I’ve requested it and I’ve gotten no information back

I'd like to get a refund on what I've already paid.I'd like to refund the money I paid this month.I want to get a refund for Primere Pro CC which I paid this month, KRW 23100

I paid for month planbut was change to annual paidso I paid twice , so need to refundwas waiting 5days but still nothing happenWhen do I get my refund money back?

Hi, I had opt for a free trial and requesting for notification before billing commenced. I got no notification and got billed for 2 months after not using the app from the onset for free trial. I chose to cancel and was billed a cancelation fee. I would like to dispute this amount and get refund.

Hi, I am a teacher and am on a teacher plan for Adobe. I usually pay $21.99 per month but in December this year (2022), I was charged $43.99. I tried to call your customer service number (800 833 6687) but it says it is not a valid number. Can you please help me understand why I was charged double the amount in this one month?Thanks.

Hi!My account connected with my work email has been deactivated. I don't know why, as I have not requested any de-activation myself. I work for the university, and they have bought me Abobe Pro, which is connected to my work email address, and the email address associated with the purchase cannot be changed. The problem now is that I cannot use Abobe Pro as I cannot access my account with my work email.I cannot find a wait to re-activate my account, nor a way to contact the support. Could anyone help me with this issue? Thank you!

At the end of January I will be moving house which will mean I'll have a new internet provider and a new email address. What do I have to do to ensure my Adobe Creative Cloud account is maintained and I can continue to use it at my new address?

Hi, my account email AND my 2-factor phone number are both no longer active. I have an extensive portfolio on Behance I'm trying to manage but I can't get into it. I've created another AdobeID but that doesn't help. Any ideas how to solve this? Thanks in advance.Navyo Ericsen

worthless

I want to cancel my free trial before it ends but in the sector my plan there is no a choice to manage my plan and cancel my subscription. How can I do it before I got charged ? Thank you

Hi, I am trying to cancel my subscription but the button for managing my subscription has gone. It was there a few mins ago, I pressed it and it gave me an error. After refreshing the page the button for managing has just gone. 

Good afternoon, I would like to tell you that I took a trial subscription to adobe and never paid for this account and now I would like to cancel the subscription, but I can’t do this because, adobe requires me to pay an alleged "debt " although I did not even use this plan and I was not warned that "debt" would accumulate. So, I can’t cancel the plan, I can’t delete my account and I can’t unsubscribe from the mailing list, and plus, I can’t get rid of the fact that Adobe REQUESTS money from my card every day. Think 10 times before taking this "trial plan".

Hi, I am not able to cancel my plan and unable to find contact to adobe support. Could you please help me? 

Hi I've relocated to a different country and want to move my account for payment to the new country. Seems this may not be possible. Has anyone managed to do this?

Adobe attempted to charge my credit card and the description in the statement says "subscription payment" but I have no active subscriptions with Adobe. I have not been a client for a few years now.Please see images! Why is this happening?!?! How can I contact Adobe representative directly regarding this issue?!?!

I had asked in a Chat:Use Acrobat Pro on two personal computers with one Subscription (not simultaneously)?Use Acrobat Pro on two personal Androids with one Subscription (not simultaneously)?Can I install Pro without installing all of Creative?Can I get a Transcript of this Chat? I was told that I would need two licenses to use Acrobat Pro as I intended (which is too expensive); I had thought that one License would permit this.I was told that I could install Pro without installing all of Creative.I could not get a Transcript by closing the Chat; hence this Posting here. 

Hi, My current plan consists of Lightroom and Photoshop. I am now in the process of upgrading my desktop and the motherboard I am interested in comes with a 3-month Cloud Subscription. Can this voucher be applied to my current account?

I recently took over a new position and in the process of updating the profile I was unsuccessful in updating the Adobe Screen Name. Any advice, tips appreciated. Thank you! 

I opened account on first august, used 7 day trial, put my VISA card info. After 5 days I canceled plan and deleted account. Yesterday I saw on my bank account 6 transactions from Adobe (09.08.2022, 09.09.2022, 09.10.2022, 11.11.2022, 09.12.2022 and again 09.12.2022). They charged my 6 times each $31.49. I can't even access my account because it's deleted. I need help.