Account, Payment, & Plan

Hey all, I've recently tried to reach out through Adobe's help bot, and yes, Ive bypassed the bot by typing 'agent'. Ive sat here for about an hour now and have had no response or even a connection to a real person. All three of my attempts have ended up with my chat being forceably closed by I can only assume is the bot, and it resets any progress in my waiting line que. Anyone know anything about this? Thanks

Dear Adobe support, dear community, I just canceled my old Adobe account (20 GB photo), which is still valid until the end of January. Then I purchased an annual subscription for the photo subscription (2 TB) on Amazon (unbeatable price here in Germany at 100 € for PS + LR + 2 TB for a year) and redeemed the code. I actually wanted my new subscription to become active afterwards, but now both are active at the same time... Would it be possible to start the 2 TB subscription only after the 20 GB subscription has expired? Otherwise, I'll lose two months.  Help would be very appreciated! 🙂 Best,Alexander

Hello,I would like to request the immediate cancellation of my subscription. I initially signed up only to test the service and had no intention of keeping the subscription active. However, I’ve noticed that I’ve been charged, and two invoices have already been issued.Please cancel my subscription and refund the charges that were applied incorrectly.Thank you for your attention, and I look forward to your response.

I didn't expect this from Adobe

Hi there,A few days ago I took a black friday deal creative cloud subscription. I've paid it with IDEAL. After that there is no subscription found in my account. After chatting with an employee and had a call back phonecall this morning with an employee they just closed my case as solved with the mention unknown charge. I can not get in touch by AI or chat at this moment. Tried 3 times, waited almost an hour and got kicked out the chat somehow... can't reply on the emails anymore because the case is closed.The payment is done, i just want my subscription as paid for with the deal.Is there anyone Who can help me out how to solve this? Thanks for your help!

My Creative Cloud Photography plan subscription is valid until July 2026,but I already purchased an extra year of subscription during Black Friday on Amazon.What should I do? Should I stop the plan from automatically renewing and do it manually?Can I do this before my plan expires in July 2026? 

Moin zusammen, ich habe mir heute ein Prepaid Lightroom Jahresabo geklauft und zu meinem Account hinzugefügt. Das ehemalige Foto Abo soll somit ausdienen, da ich Photohsop nciht benötige. Als ich das Abo kündigen wollte, hieß es, dass Adobe Portfolio gelöscht wird, obwohl es ja im Lightroom Abo auch enthalten ist. Wie kann ich denn meine Website, die seit jahren über Portfolio läuft, auf mein neue Prepaid Abo übertragen?Kann ja wohl nciht sein, dass durch den Abowechsel alles weg ist. Das wäre eine Katastrophe.

반갑습니다. 한달치 Creative Cloud 사용권을 엔비디아를 통해서 선물 받았는데 더이상 사용하지 않아 구독을 취소하려고 플랜관리를 확인하려 했더니 결제 방법을 등록하지 않아서 확인할 수 없다고 하더군요. 그래서 사용하지 않는 계좌로 임시 등록을 해두고 취소하려고 했더니 수수료를 11만원 이상이나 내라고 하더군요. 장난합니까? 내돈 주고 결제 한것도 아니고 엔비디아에서 선물로 준걸 이제 사용하지 않으니까 취소하려고 한건데 11만원을 내라고? 말했다시피 계좌등록을 사용하지 않는 계좌로 해뒀기 때문에 계좌에 잔액은 0원입니다. 어짜피 결제가 안될텐데, 수수료 없이 취소 해주시면 안되는건가요?

Hello,  I have signed up to the free trial about a month ago, then forgot to cancel and have paid for one montly payment. I am wondering if there is any chance i could cancel the annual plan without continue payment. Thank you. (I have only just discovered about the 14 days free cancellation policy.., is there any chance I could request for a free refund?). 

안녕하세요. creative cloud 구독하였다가 바로 취소를 하였습니다.이용도 하지 않고 취소하였는데 환불을 받지 못하고 있어요.14일 이내에는 환불이 가능하다고 하는데, 저는 단 하루도 이용도들어가지도 않고 바로 10분 안에 환불을 했거든요. 혹시 환불을 바로 받을 수 있을까요?제가 너무 급한 사정이 있어서,,, 빠른 처리 부탁드려요. 진심으로요

Last month, I signed up for a 7-day trial. However, when I tried to cancel before the trial period ended, your system did not allow it. Anyway, it's not a big deal, I said I would pay for a month. Now, when I want to cancel, you are asking me to pay ₺3,022.80 for early account closure. Do you find this fair and ethical? I am not using the program, and I will make my payment for one year.

For anyone from Pakistan who is reading this, please read the whole post. It is important for all of us. I want to talk about something that many of us face. Pakistan is the 4th largest freelancing country in the world. So many of us use Adobe products for work, study, and learning. But still we do not have the option to buy Adobe plans in our own region. We cannot pay in local prices. And even if sometimes we are able to buy, the price is in US dollars which makes it almost impossible for most people here. Other countries like India get region based pricing. But Pakistan does not. Because of this many people end up using cracked versions. I am not supporting that but this is what happens when the official option is too expensive or not even available. A big company like Adobe should understand this. I just want everyone from Pakistan to raise their voice about this. We have a huge freelancing community and a lot of talent. Adobe should not ignore a country that has so m

I was trying to Cancel Adobe Pro Subscription Before My next payment cylce & the page says( Unable to load data - An error occurred. Please try again.) I tired so many times in many ways but it didnt go as planed ,Its end up with the same page ,Any of you gusy facing to the same problemCould you please tell me how to do that 

You better let me cancel my free trial. I do not want to be charged for the monthly suscription. Ive been trying to cancel the free trial but it does not let me. CANCEL MY FREE TRIAL IMMEDIATELY!

I already have a LR mobile premium subscription with 100 GB cloud storage via the Google Playstore. I'd like to now buy this offer from Amazon.   It says it includes 1TB of cloud storage and the mobile app as well as LR and LR classic. Has anyone bought this before and how does it integrate with my already existing subscription (which I'd have to renew in january anyway for 48,99€).    Can someone please help me or direct me to a support channel, where I can get this question answered, so I don't lose my data in the cloud when I add this new subscription or have to pay double. Thanks!

hello, help me please!I stopped the subscription but I have to pay longer!?

I have used this app for 2 maybe 3 years and my subscription is up... new phone means for some reason I cannot log into any Gmail related anything so I'm letting that subscription pass (runs out in Jan anyway) I've remade an account and saw it is now $100 more expensive!? However I still had the chance to "renew" my old account at the same price I've paid every other year ($56 which obviously I would do if I could bloody well get into it hahah) am I dumb or is this a mistake ? 

Cancel my subscription 

CAMBIAR LOS DATOS DE FACTURACIO 

Can someone help me or share their experience on how to solve this issue? I’m trying to cancel my subscription but it won’t let me. Has anyone encountered this before or knows what I should do?

Hi there! On November 5, I requested a refund for 19.99 as I got a free trial in October and was unaware that I even had the trial still as I only opened the app the day I got the trial. I got the refund and canceled my account so it wouldn't happen again.However, on November 28, I was charged 29.99. Which is confusing as I canceled my plan and didn't even upgrade it. How do I get a refund and stop this from happening? I already canceled my account again today on November 30.

Why is the Photoshop plan... 22.99 billed monthly/yr. cost more than the photoshop plus Lightroom plan of 19.99 billed monthly/yr. Please  me understand.

eu assinei pq tava pra usar grátis e agora tá me cobrando, sendo que eu não usei nem ele grátis . Isso é demais e é propaganda enganosa. Vcs não podem fazer isso com a gente não pow 

Hi All - Win 11 Laptop (L/T) and Desktop (D/T).  Creative Cloud  Bundle installed on both (Annual Subs just renewed).General problems with D/T required partial 'reset'.  Existing/installed apps on D/T and L/T include Creative Cloud but shortcuts on Desktop/Taskbar only take me to a page offering Ps, LR, LRc for a trial period with the option to purchase.  'Settings'>'Apps' indicate that Ps,LR and LRc are all installed, + the various other Creative Cloud Software that goes with my subscription. When I sign in to my Adobe A/c I'm informed that there are no paid for plans, despite 12 months subs paid recently.Not entirely sure where I go from here.If I uinstall  Creative Cloud + related software to reinstall - Where do I reinstall from?  It would seem that I don't have anything paid for.To be honest...  I am not particularly IT savvy so please be gentle!Best WishesBT 

I Just Got The 7 Day Free Trial On After Effects, But When I Gave My Card Information And Clicked Continue, It Said That My Country: Poland, Does Not Support This Website. And I'm Asking If It Will Keep On Getting My Money Or Not??