Acrobat Reader

Virus: when attempting to install Adobe Reader, two additional viruses are installed. one named McAfee and another named Adobe Express Photos.The moment a program enters my computer without permission, scans files, and spreads across the system without authorization, it becomes a virus.

Hi, We use Windows OS and Adobe Reader as our main PDF reader at our company. Since there are various attack vectors and vulnerabilities in Reader, Adobe provides a reference guide with most of the options that can be enabled or disable to mitigate this.[0] The ADMX template[1], that can be installed int the component store has not been updated since 2015!!! There is no easy way to add or update the ADMX template, because the Preference Reference list[0] is ONLY a vieweable HTML page. Why Adobe does not provide an updated ADMX template with all of the lastest updates or changes ? And even the preference reference list does not contain, for example, registry key on how to DISABLE or ENABLE so called "Generative AI". [2] The registry key "bEnableGentech" is not even mentioned in the [0] preference list. I am aware that there are 3rd party solutions, such as, NIST template[3] or Powershell ADMX generator[4] but this does not solve the main issue. Adobe, please, ta

Good afternoon. I'm encountering an Adobe installation error; I've already tried various versions and user accounts, and even formatted the machine twice, but nothing solves the issue. 

Hi, I would like to cancel the Adobe Reader that I I applied for the free, I thought you guys will ask for authorization before taken from my bank, As I found the Adobe very complicated and not helpful. Can you please cancel My adobe reader account and pay back the $ 14.99. Thank you

I need to create a court disclosure document for a case - a Disclosure is meant to be every piece of communication and documents sent back and forth within a legal case. I have tried to combine all of my documents to make 1 PDF for the Disclosure. However, a few of the documents said they were Secure Documents and Password protected. They aren't password protected to view the documents in the sense that you cannot view them. You can open them, you just can't edit them. These documents will not merge into the overall Combined document to create 1 PDF disclosure which is very frustrating. Does Adobe Acrobat have a function that will allow me to add these secure documents into my Combined PDF disclosure? It's legally necessary and I cannot work around it. If Adobe doesn't have this, it would be really helpful if they would create functionality to allow a person to add any document to the disclosure whilst still maintaining their security.... I don't need to edit them. I just need to add t

Tested and validated on Adobe Acrobat Reader DC v2026.001.21662 (Windows 11) 1. Context and privacy warningSince v26, Adobe Acrobat Reader DC includes a generative AI Assistant. When a PDF is opened, the assistant automatically suggests contextual questions (e.g. "Why is this information important?").⚠️ Warning — data transfer to AdobeIf the AI Assistant is enabled and the user interacts with it, the content of the PDF is sent to Adobe's AI servers. This applies to any open document, including confidential documents or documents subject to legal obligations (NDAs, personal data, professional secrecy, etc.). It may be recommended to disable this feature in some professional environments.Below are two registry-based methods, depending on whether you want a hard lockdown or just a default-off setting. 2. METHOD 1 - Global lockdown (machine level)This method completely blocks the AI Assistant for all users of the machine. Users cannot re-enable it from the preferences (the Generative AI ca

Hello guys. I am using adobe acrobat reader on MacBook air 2020, MacOS Big Sur. I could use commad + P before in case to export some pages of a PDF to a new PDF file. But it's been a while when try to do this I get this Error: Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer. I have already uninstalled and reinstall the application but still it doesn't work.    

I need to sign a PDF document for work, but I am not sure how to add my signature using Adobe Acrobat Reader. Is there an easy way to create and add a digital signature without printing the document first? Any help would be appreciated.

PDFs keep automatically opening after I download them. I changed settings in Chrome already. But when I tried to unclick the "Open PDFs automatically in Reader when they are downloaded in Chrome browser" in Adobe, it will not save!! I'm at a loss for what to do. I've uninstalled Adobe and reinstalled it already. 

I used to be able to save a Word file, then save an excel file and they both save as 75% and look the same size.  Now if I save them both, the excel file shows it’s saving as 75% but it’s bigger in the pdf.  Also, I used to be able to save the excel file to pdf, then I could edit the pdf and choose the whole table, copy and paste into another pdf and would look perfect.  Now Adobe slowly inserts all the texts boxes and they are all misaligned and I will lose some text.  I’ve tried just taking a snapshot and pasting but that comes out a little blurry.  

I am only using Adobe Reader and this problem just surfaced recently (I assume it has to do with a recent update). I can open the pdf files with MS Edge OK (which I don’t want to use). The error says “something went wrong” then it says “A running instance of Acrobat has caused an error”  when I try to open the pdf with Adobe Reader like I always have. It is on a WIN10 desktop.  Ron 

​@Anand Sri Bhattacharya Hello Adobe Security Team,We have identified that Adobe Acrobat/Reader version **26.001.21483* contains vulnerable OpenSSL libraries (libssl-3-x64.dll / libcrypto-3-x64.dll) affected by **CVE-2026-31790 / CVE-2026- 28390**.Our security scanners flag these as high-risk p1 vulnerability Could you please confirm if a patch is available for this specific build or provide the timeline for the next security update  that includes the OpenSSL 3.x remediation?

We have a business form that is generated in SAP, and this form has worked as expected until recently. The form was developed in-house and has not been modified since 2024. Multi-line is set in both text fields, but the bottom-most text field no longer wraps text. We believe this may have resulted when our Adobe Reader app was patched. The odd thing is that opening the PDF in either Edge or Chrome and editing it there *does* work properly, but does not work in Adobe Reader version 2026.001.2691 (64bit). Even more peculiar, we have a colleague with Adobe Reader version 2026.001.21662 (64bit) and the word wrap behaves as expected. 

I've seen this come up a few times on a google search. Attempted to delete and re-install a few times to no avail.I ran through the suggestions on this page:https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-not-responding-and-constanly-crashing-windows-11/m-p/13007623#M366676 but this did not resolve either. I'm not doing anything too demanding. Literally opening a single pdf and have to wait 10-15 seconds of Not Responding before I can do anything.Running windows 11 64-bitI've tried running in administrator mode (which is annoying as you have to always press OK on the dialogue box before opening) and as others have pointed out, cannot run in compatibility mode as the options only go up to windows 8. Bizarrely, I had no problems until I upgrade to a paid version (so I could get signatures) and this is when I 1st started noticing the problem. Is this the reason? Or just coincidence

I want PDF files of my Gmail account to keep maintaining reports of court documents. I face challenges in making PDF every day in my Gmail account because Gmail does not allow me to make PDFs in batches, which becomes frustrating when I need to submit more than thousands of pdf file to the courtroom. So, is anyone know the easiest way to create schedule automatic email backups in PDF format? Please suggest!

Dear community,can you please help me with the following issue?I use Windows 10 with two screens: one main screen and a second screen. Everytime I open a pdf, Acrobat Reader DC opens the pdf on the second screen, and not on the main screen!I have no idea how to fix this. I appreciate any kind of helpful hints. Thanks!Regards,frek17

I uploaded a PDF to Virustotal to make sure it had no malware. NO vendors flagged it as malicious. However, the PDF file contacted a certain URL that is flagged as malicious by 2/91 vendors: dunamis-ethos508-prod-va6-856defacfb833db1[.]elb[.]us-east-1[.]amazonaws[.]com  The URL in question seems to be tied to two other domains that I believe are legitimate Adobe domains: cc-api-data[.]adobe[.]ioethos[.]dunamis[.]ethos508-prod-va6[.]ethos[.]adobe.net If you look at the SSL reports below, they all connect to the very same IP addresses.https://www.ssllabs.com/ssltest/analyze.html?d=cc-api-data.adobe.io https://www.ssllabs.com/ssltest/analyze.html?d=ethos.dunamis.ethos508-prod-va6.ethos.adobe.net https://www.ssllabs.com/ssltest/analyze.html?d=dunamis-ethos508-prod-va6-856defacfb833db1.elb.us-east-1.amazonaws.com Can anyone here please let me know whether this URL is legitimately used by Adobe services or not? (PS. I added the hook parentheses to the URLs just in case){Post edited by Adobe

I'm unable to log in and print PDF files using account A, but other file formats print normally. However, other accounts can print PDF files on the same computer. Could you please tell me what settings in Adobe Reader are causing this? Thank you.(pdf file can not normally sent to printer in one account, but the ohter account in the same computer is normally)

My Adobe needs to be updated. How do I do this?  I can't find where to go to get the update!  Getting frustrated 😠 😡 

Has the text-box tool that used to be in the 'Fill & Sign' panel been removed? I haven't been able to find it since the update, it's very frustrating.I'm running the full version of Acrobat DC. I know I can go into the Edit Page tab and sometimes I'm able add text boxes, depending on how the document is formatted (but not always). But this is not what I'm wanting to do. How do I find the olod tool I was familiar with?

See screenshot 

I'm using Acrobat Reader v. 2023.008.20421 on a Win10Pro  machine, when choosing  Menu, Save As.. it's showing me the recent files on my computers but when I choose the location I want, nothings happening unless I click on Choose a different folder.   [This question was moved from the Acrobat Pro to the Reader forum.]  

Greetings, I have an employee who is receiving fillable PDF forms for work via email. When opening file preview on the form within Outlook Desktop the form is displayed and the field data is in the fields designated. When opening the PDF with Reader or Acrobat Pro the forms field data is blank. Clicking on fields to highlight test does not reveal anything, and trying to insert a space and delete the space within the field nothing is revealed. When opening the file with MS Edge, all the forms field data is then viewable. I have another employee that was able to open the same form using their Acrobat XI and was able to view the field data as well. With opening the PDF's via Edge, we are able to print form to MS Print to PDF and upon doing so and opening with Reader or Acrobat Pro the form data is viewable.  I have checked the versions of Reader and Acrobat Pro and both are up to date as well. Any suggestions are greatly appreciated.

Hi all,I'm trying to understand a file I found on my own machine and can't account for.On my system there's C:\ProgramData\Adobe\ARM\OnDemand\Acrobat_SCA_Mini_Full\Extractor.exe. Its file properties identify it as Adobe's "7Z Extractor", part of the Acrobat Update Installer, file version 1.824.8.19, signed by Adobe Inc. The file on my machine is dated August 18, 2025 (both last modify and create date are the same, with the same exact time), which lines up with a planned Acrobat update from that date.I couldn't find much documentation about what this component actually is or when it runs, so I tried to reproduce how it got there. I set up a clean VM, installed an older Reader DC (25.001.20428, i.e. a version from before that August 18 date), and ran Help -> Check for Updates to let it update to the current version, watching the whole process with Process Monitor.The puzzling part is the update completed normally (I saw AdobeARM.exe, armsvc.exe and AdobeARMHelper.exe all run, finishin

Hi all,I'm trying to understand a file I found on my own machine and can't account for.On my system I discovered there is the file C:\ProgramData\Adobe\ARM\OnDemand\Acrobat_SCA_Mini_Full\Extractor.exe. Its file properties identify it as Adobe's "7Z Extractor", part of the Acrobat Update Installer, file version 1.824.8.19, signed by Adobe. The file on my machine is dated August 18, 2025 (create date and last modify date are the same, at the same exact time), which lines up with a planned Acrobat update from that date.I couldn't find much documentation about what this component actually is or when it runs, so I tried to reproduce how it got there. I set up a clean VM, installed an older Reader DC (25.001.20428, i.e. a version from before that August 18 date), and ran Help -> Check for Updates to let it update to the current version, trying to watch the whole process with Process Monitor.The puzzling part is that the update completed normally (I saw AdobeARM.exe, armsvc.exe and AdobeAR