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We truly appreciate the time you've spent with Acrobat Mobile or Scan. While we’re sad to see you go, our priority is to make cancellation simple, transparent, and respectful of your time. Before you proceed, here’s what you need to know about refunds:If you cancel within 14 days of your original purchase, you’ll get a full refund. If you cancel after 14 days, your subscription will remain active until the end of the current billing period, but no refund will be given. For full details, please review our Subscription Terms & Cancellation Policy. Here’s how to cancel based on your subscription type:On Android: Use our automated cancellation form to submit your request. It only takes a few moments. On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article. On Desktop (Acrobat Pro): You can cancel anytime through your Adobe Account by following the steps in this guide. Wondering about your account, payment, or plan? Ask away right he
Tengo pago el plan premiun el el iPhone y en la computadora me pide que compre un plan y no me deja hacer nada.todo el tiempo pasa lo mismo, es frustrante ya que no puedo trabajar.
I have canceled my free subscription in December 2024. Although I have canceled it a deficit in my bank account still appears. What could I do? I can't find anyone to speak
Hello,I have already paid for the subscription, but it is still not showing activated on my account. Kindly check this issue and resolve it as soon as possible.
I will record a video for this problem
I wanted to tried the adobe premium version. I was given option to provide details for subscription to use 7days free trial. But I’m charged stating am subscribed to premium for a month
Hi, can someone help me on how my read-aloud is working again? Whenever I’m using the app on my phone, it crashes whenever I try to use the read-aloud option, and I’ve tried everything. Please advise. Thanks.
decia el terminos y condiciones que si se hacia la cancelacion previo a los 14 dias habia rembolso. La realize antes de 24 hrs y no recibi nada, tampoco tuve respuesta para saber algo al respecto. Espero consideracion, gracias
Hye, I would like to make an humble request for refund I couldn't cancel the subscription and after free trial payment got deducted. I cannot afford this subscription, I have to meet another genuine needful expenses. I request for the refund. Hoping a positive response thank you.
I had subscribed and used the 7-day free trial. I had also canceled the very same day. Yet, I’m still being charged for over the full amount, even though I had canceled my free trial way before payment was due. Now it’s effecting me downloading other apps. I’d like for that to be canceled considering it’s false advertisement and almost a scam.
Cancel subscription
I need Custmer service
I need Custer service
I need to cancel my subscription
Hoy cancele mi plan con abode y quiero solicitar mi reembolso lo mas pronto posible, por favor.
Hello, I am experiencing significant problems with Adobe Acrobat on my iPad.Device: iPad Pro 11-inch (4th generation)iPadOS: 26.6Acrobat version: 26.07.51 (build 20260818.120342)Subscription: Acrobat PremiumSince around August 28, 2026, some PDF files that previously opened normally have started failing to open directly from Acrobat → Files on iPad.The files are stored locally under Files → On My iPad. Some PDFs open normally, while others do not. The problematic PDFs open immediately in Apple’s Files app. They also open successfully if I use Open With → Acrobat.The problem is intermittent: sometimes the same PDF opens only after many attempts.This does not appear to be simply a file-size issue. PDFs of approximately 1 MB and 30 MB open normally, and a 57 MB test PDF also opened normally. One problematic PDF is approximately 242 MB.In addition, Acrobat has been extremely slow for quite some time when opening, copying, and moving files.These PDFs contain important comments and annotatio
Not able to convert into pdf document from chatgpt it is showing error in loading web
my Adobe is crashing when opening certain local files. I had it for years with no problems. This showed up two weeks ago. I have no problem loading pdf files from the cloud (OneDrive).I’ve tried the following with no success:1 up dating Adobe and iOS2 uninstall and reinstall Adobe several times, it works fine for one day, then starts to crash again3 restart my iPad4 change setting preferences to default5. There is enough storage space on iPadThe attached screen video shows me opening one file With no issues while 3 failed attempts To open another.Appreciate any advice
It happens when logging in to Adobe Reader and Adobe Scan.
How much time it takes to combine 2 files of 20 MB each in Acrobat Premium? I am trying to merge the 2 pdf files but only shows uploading for half an hour. This has happened in past too. Never been able to combines these 15-20 MB size files. I am using premium version if Acrobat in Samsung S26 Ultra. One UI 9 and Android 17. Acrobat latest update installed on 08 Oct 2026.
I have a subscription but Adobe is not allowing me access.
I am experiencing an issue with Adobe Acrobat Reader Mobile when trying to open folders stored on Google Drive from the Starred section on the Home screen.When I tap a starred Google Drive folder from the Home screen, the folder does not open and nothing happens.The issue occurs on multiple mobile platforms:iPhone iPad AndroidI have already tried the following troubleshooting steps:Switched from Wi-Fi to mobile data, but the issue still occurs. Signed out of Adobe Acrobat and signed in again, but the issue still occurs. Deleted and reinstalled the Adobe Acrobat app, but the issue still occurs. Tested on multiple devices (iPhone, iPad, and Android), and the issue occurs on all of them.Workaround: The same Google Drive folder can be opened successfully by navigating through:Acrobat → Files → Google Drive → Open FolderHowever, the folder cannot be opened when accessed from Home → Starred.This appears to be an issue specifically with opening starred Google Drive folders from the Home scree
I have Adobe on my phone but its not letting me login on my laptop
I'm in Outlook/Hotmail hell. I need to archive 50gs of emails to an accessible file. My account is frozen. I can't get any knowledgeable assistance from Microsoft or Apple. Anybody?
I canceled my subscription on 1st day did I get refund
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