Adobe Acrobat Sign

Hello,I've recently changed the primary email address associated with my Adobe ID and now can't send PDFs out for signature via Adobe Sign or sign in to Adobe Sign.The error message I get is this:We have encountered an issue due to possible Adobe Id change. Please contact your IT administratorI've seen this posted already in the forum and tried to replicate the solutions but links are dead and on most of them the response is a private message with the steps to take to fix it. I need to send a document out in the next 6 hours so I'd greatly appreciate the steps to fix this.thanks in advance,E.E.

Is there a way to schedule a template to send out on the first of each month? The email address and template never change. 

Hello!!!This might not seem as though it has anything to do with tooltips at first, but I arrived at a problem with tooltips in an attempt to solve an even greater problem. In the two files attached, one is in English and the other is in Spanish. The thing is that the Spanish document is the same thing in Spanish as the English document. I need to send to some clients to sign in Spanish, but I need to then forward the documents on to a hospital where none of the employees speak Spanish. I could have the two versions in one Adobe Sign document using the cloning/locations feature. However, this brings up a problem: Tooltips change in lock-step on all locations of the field. I understand that tooltips are meant to be short, and having multiple languages on the same line makes them quite long. It is impossible to condense the purpose of some of the yes/no questions to less than five words in English alone. I honestly believe that a simple solution to the problem of making Adobe Acrobat Sig

I need to be deleted from my current group before I can be added to a new group. How do I see what group I am assigned to and how do I delete myself from it? I cannot find any phone number or chat for help. Thank you!

We use the option of signing documents by hand (so called wet signature by downloading, printing, signing and then uploading). It has often happened that customers forget to wet sign the downloaded document by hand and instead upload it without a signature. Adobe Sign allows this step.Is there a way to prevent (or at least get a warning for the user) when a non signed document is uploaded?There has to be a security mechanism, otherwise the entire legal validity of such signature processes would be gone. I am grateful for every suggestion. Andreas Hofmeister

Wir nutzen die Möglichkeit, Dokumente auch handschriftlich zu signieren (Herunterladen, drucken, signieren, hochladen). Jetzt kam schon öfters vor, dass Kunden vergessen, dass heruntergeladene Dokument handschriftlich zu unterzeichnen und statt dessen ohne Unterschrift hochladen. Adobe Sign lässt diesen Schritt zu.Gibt es eine Möglichkeit, zu verhindern (oder wenigstens eine Warnung für den Anwender zu erhalten), wenn ein nicht-handschriftlich signiertes Dokument hochgeladen wird?Es muss ja einen Sicherheitsmechanismus geben, sonst wäre ja die gesamte Rechtsgültigkeit für solche Signaturvorgänge dahin. Für jede Anregung bin ich dankbar. Viele GrüßeAndreas

Hi everyone. I recently noticed when I exported data from an Adobe Acrobat document into an Excel sheet that some of the radio buttons are not coded correctly in the document and no not align with their actual variable number. For example, variable AS50 on this document has a value of AS51 in the radio button, so it is being exported into the Excel sheet as AS51 rather than AS50. Also, because there are two AS52 radio buttons, only one is getting exported and the other cannot be found in the export.Further, there are some discrepancies in the way some data is getting coded, as well as the locations of some variables, which will need to be amended.  To our knowledge, we can edit the properties and locations of these radio buttons in Adobe; however, we are wondering if there is a way to apply the changes that we make to the Adobe document to all of the already completed/filled out versions of the document. That way, we don't have to manually re-enter all of that data.&nbsp

Hello! I'm having an issue were my Adobe Sign Agreement Template will not save the SBQQ__QuoteDocument__c as the Salesforce Object or Master Object.  I have the following packages installed in my production org:Adobe Sign 23.14.2Adobe Sign Salesforce CPQ Connector 1.6Salesforce CPQ 236.1 Here is a quick loom on the error. https://www.loom.com/share/b7203b1cdb674008805ae041830b8ff3 I've been at this for hours. Someone please help.

I need to send out around 120 documents that need two signatures.  Is there a way to bulk send these documents out for signture and have two people sign the same document?

Hi everyone, Have a nice dayCurrently, My company, demand  2 pages to sign together 1 transaction, 1 decline sheet 1 sign sheet.If yes, which license meets this need ? ThanksChanh

Ok!, first I add a checkbox inside the black square that is already in the pdf manually or from the API it doesn't matter and when you open then after editing the pdf you will can see the checkbox, any problem here  Then if I select the property read only to that checkbox manually or from the API   When you open the pdf without editing it just dissapear from the pdf but what is happening is that is under the black square    Thats why if I select that checkbox from default it will be a read only black circle under the black square  is like the white space inside the black border square isn't transparent, and it seems the read only element (it doesn't matter the element, goes under things 

Kia ora. I am unable to change the Adobe Sign document date stamp format and Final Audit Report History to NZT and DD/MM/YYYY. Seems Adobe does not like New Zealand and prefers all date formats to default to GMT or US or MM/DD/YYYY. Had a look at https://helpx.adobe.com/nz/sign/using/sign-config-defaul-time-zone.html but not very helpful. I went to Account Settings but no visibility of or ability to change "Global Settings". See image. It seems a simple standard requirement to allow an end user to change a date format to suit the country you are in was missed by Adobe Developers!  Any ideas?       

When I open the Agreement object record or creating a new record then will get this kind of errorPlease Help..

Hi communityI have been using Adobe without an issue for years. Same contracts created by our system, literally, zero difference. Suddenly Adobe started to include fields when I hit the sending for signature button.Totally incorrect places and without asking anyway, annoying when I need to send out 10 contracts to delete these fields one by one (8 of them per contract)Screenshot is attached to help to understand the error.This might be an update issue, given the fact I have had no issues for years with the same contracts.

Hi, is there a way to conditionally delete certain pages in a single Adobe Sign agreement that has been sent to a Signer? For example, I have two types of Forms: FormA or FormB. A client will need to fill out EITHER FormA or FormB based on their credentials (e.g. Physician or Non-Physician). Here is the scenario:  - On page 1, they are asked to select their credential using Radio Buttons (e.g. Physician or Non-Physician).  - If they select Physician, then they need to complete FormA (pages 2-5).  - If they select Non-Physician, then they need to complete FormB (pages 6-9).  While I can certainly activate/deactivate all fields on either FormA or FormB (which are massively different) based on their radio button selection on Page 1, I do not wish for the final certified agreement (after they sign) to have both versions of FormA and FormB showing (with one of them filled, and the other blank). Therefore, is there a way to conditionally delete en

Ok now.. I don't want to sound dumb but I'm not used to Adobe Sign and rarely use it. I have clients who usually sign documents with Dubsado. Anyway recently I sent out a contract through Adobe sign and set up the relevant fill fields for my client and sent it off. They were able to sign it without a hitch. However, now they need my signature but I never set up a fill box for me! (i didn't think I needed one since I own the document).Apparently, I can't edit a document after it has been signed so what can I do now, rather than hassling a client to sign the contract again?

I recently had 80-90 agreements sent to me through Adobe Sign. While they appeared in my email inbox, none of the agreements appeared in my "Waiting for You" queue. Additionally, they did not appear in my "Completed" queue either. The sender and I cannot figure out why this is occurring. 

Hi thereI've been trying for weeks now to sign up for a trial of the Adobe Sign product. I work at a college in the UK and have been asked to look into purchasing the software. For some reason, my establishments account always comes up saying I'm in the US though, and therefore I can't sign up for the trial as it rejects my postcode. I've spoke to support and also my reseller and neither seem to be able to do anything. The reseller claims the account is definitly set to the UK, but whenever I log in, I'm taken to US pages. Any advice or help would be appreaciated.  

Hello,We have some weird issues with contract reminders. Right now they are not consistent and working in about 2 out of 10 cases, even when everything else is the same in input parameters.At this moment we are using legacy SOAP API (version 20): https://api.eu1.echosign.com/services/EchoSignDocumentService20 . When we create and send contract via SOAP API - everything works fine (signing, delivery etc.), except of reminders.In the AdobeSign portal of the person who send contracts I can see the "bell" near contract date (which means that reminder has been successfully created for the contract). But when I click on that bell it says that "Reminder Not yet scheduled", which is very weird (look at the screenshot below).Interestingly, in those 2 out of 10 cases when reminders works fine, after clicking on the bell I see the date when the next reminder will be sent, which is works as expected.Here is example of confusing reminder which is not working:In the code, during contract creation in

When sending out agreements in bulk, there is an option to sign them first or last. When using this feature of signing the agreements first without Digital Signature it works, but it does not work with Digital Signature.Will there ever be an option to sign outgoing agreements in bulk digitally or are there any legal bindings why this is not possible due to time stamps etc.?

Hi, We are a letting/Leasing agency who use E-sign to get our Contracts signed between tenants and landlords. However, in most circumstances the landlords pay us to speak directly with tenants on their behalf and the landlords don’t want the tenants to contact them. However, when we send contracts out to landlords and tenants to sign, it sends the final completed document back to all signed parties. And therefore giving the tenants the landlords email address with sent To them. Can we make it so the documents are sent out via BlindCopy? Maybe they are sent to our email address and then blind copied to the clients that are signing in there? Is this possible?

I am getting "Document automatically canceled - unable to process" issue after even document is created. API - Send Aggrement  Thanks,Vikas

Dear Support Adobe, Have a nice dayCurrently, Company of my want to use adobe sign is: 2 pages to sign together 1 transaction, 1 decline sheet 1 sign sheet.If yes, please provide detailed instructions on how to use it and which license is eligible. Thank you so muchChanh 

I received a contract to sign, specifically an independent contractor agreement, and I want to forward the email to my attorney for review. Will the sender be notified if I forward the email to a third party? If so, will they be able to see who received it? Thanks for your help!

Adobe sign acts like a trail license on MAC computer.  User is shown as a free trail user even though they have a paid subscription.  When logging into another computer it works fine