Adobe Acrobat Sign

I have a document with the same user assigned as signer 2 times, when I call the enpoint to get the signingUrls, and I access to the link it works fine the first time, but when I try to do it again for the second signature, I get a "Please login as an authorized signer in order to view and sign this document." message, if I use this link in a incognito window it works fine, so the link is correct, but I can't see the document assigned to me again even when is the same user. Also if I click the email link works fine, does anyone has an idea why is this failing?

I'm trying to assign specific people to fields to route for approval. However when I assign a person to a field it assigns them to all the signature fields. It doesn't allow to assign different people to different fields.  

Is Adobe retiring Echosign or is someone trying to scam us?  

Hi,We are currently having some issues with the delegate feature.If we allow the delegation of signatures, the sender has zero control over who signs the document when the receiver of the document delegates it to someone else. Can we please get a feature that if a requested signer delegates the document to someone else that the initial sender receives an approval task for this? This way we stay in control of the document and ensure the document isn't completed with (for example) the signature of a secretary who isn't even allowed to sign contracts. In case of a rejection or as an alternative as sender it really should be possible to delegate a specific signature field to someone else to avoid a document ends up unfinished when the original indicated signer is no longer available. I hope you'll take this into consideration! 

I would like to be able to create a web form and have others received the completed form. In the Help article about creating a webform. it states "The web form creator always receives the completed agreement (unless settings are in place to suppress the notification).".   I do not see an option to supress a notification for a webform. Can someone tell me how to do this? 

Bonjour, J'aimerais envoyé un même formulaire (identique) à différentes personnes qui ne se connaissent pas. Chacun doit compléter et signer "son" formulaire et nous le retourner. Est-ce qu'Adobe Reader Pro le permet ?Et si peut-on envoyer un envoi groupé ?Ou mettre le formulaire en ligne, en téléchargement. L'intéressé le récupère, le complète, signe et le retourne.Merci pour vos retour.Cordialement. APL

Hi thereI have a template agreement that is sent out to a customer for signing, returns to me to sign and date and then a copy of the agreement is emailed to both parties. I have a message that I cut and paste when sending out the document. Is there a way that I can attach a different message to the email that is sent out with the final copy of the signed document? Thanks.

Hello Adobe community, I want to change my signature in the "Sign Yourself" section of Fill & SignMy friend accidentally signed on my behalf while trying this feature.. But now I am unable to change the sign to mine; How to change the "Sign Yourself" signature ? Regards

How do I utilize the templates I've built in Adobe Sign with the Workflow I've created?

When using the request signatures option in Adobe, when entering email addresses for signers, it does not autofill email addresses from my outlook address book.  I there a way to allow this or add email addresses to an adobe address book (if one exists)?

I m using acrobate transientDocuments api for upload document but this document is expired after 7 days how can i get the expiry date for a uploaded document

Hello,I'm trying to figure out how is working the merge process while creating a multi template agreement using REST API, my scenario is the following:Using the website I create two template(template1 and template2) with two readonly data fields type "Text Input" named respectively, customerName and customerSurname (in fact I do have the need of repeat that fields value in more than a template) Using API I create an agreement using both templates and passing a mergeFieldInfo array with customerName="John" and customerSurname="Doe"  [Here come the problem]Only the data fields on the first template are correctly replaced/updated and all other fields are completely ignored. After a brief investigation I've retrieved the agreement fields (using the API  https://secure.eu1.echosign.com/public/docs/restapi/v6#!/agreements/getFormFields) and I've observed that the name of the second template fields are change

We tried ParticipantSetInfo in the JSON but it’s not completing if anyone signed. The expected result if anyone in the group signs then the agreement should be complete.  "participantSetsInfo": [    {      "order": 1,      "role": "SIGNER",      "memberInfos": [        {          "email": "User1@mail.com"        }      ]    },{      "order": 2  or 1,      "role": "SIGNER",      "memberInfos": [        {          "email": "User2@mail.com"        }      ]    }  ] Regards,Hari

When I send an email from AdobeSign, my old email address associated with the account still appears in the body of the email.  I have changed my AdobeSign and Adobe Account MONTHS ago to reflect the new email address for the account, but the old email address is still showing up. The highlighted part is the old work-related email address that has no reference to anything in my Adobe Account.  Please help! Thank you!

Yesterday I sent a document for signature but instead of it sending from my business email (note I was logged into Adobe with my business mail ID), it sent from my personal email. Please advise on how I can correct this going forward because this is an issue. Thanks. 

We cannot send any new agreements and all we get is the following message You cannot send new agreements because you don't have sufficient transactions available in your account. Please contact your administrator.However, we just renewed our annual subscription last month. Any suggestions?

Using AdobeSign for SFDC and selecting a "user" record type as a recipient.Everything is working great except when I use one particular user I get this error:Error in $A.getcallback() [Cannot read property 'recipientWrappers' of null]  Callback failed: apex//echosign_dev1.AgreementComponentController/ACTION$loadaAgreement failing descriptor: {markup://echosign_dev1:AgreementEditor}I have checked EVERYTHING on this particular user's record compared to other users that work with this agreement.I have changed user to a SFDC user with same profile and role in SFDC and agreement works fine.I have to be missing something, but I cannot figure this out.Has anyone else ever encountered this problem?

I have been trying to follow these instructions: https://helpx.adobe.com/sign/using/create-electronic-signature.html But I just dont see where I can add a signature to my account. I have 2 already saved (mine and my business partner) in my account so I can drag/drop them into documents when we need to sign something on the fly.  I would now like to add my wife's name to the list.  I am getting off track when the directions tell me to navigate to the "create" section and then type or sign the name ... any help appreciated 

Just as the title says, the attorney at our company uses Adobe Sign very regularly, and this functionality has ceased to exist for him. He owns a license for Adobe Acrobat Pro DC along with many others in our Enterprise plan, including myself, who do not experience this problem. I have re-authenticated his license to verify that all functionality should be available, and have also repaired Acrobat Pro DC and verified we are on the same version.  This is not a spam/filter/quarantine issue, as the email confirmations do not send across multiple recipient domains, eg our own and Google. I have verified this functionality works on an Enterprise, and a non Enterprise Adobe Sign account with my own separate logins. I have verified that the E-signature requests are indeed sending from his Adobe Sign account, and are "in-progress" when checking the status online. In addition, the recipients successfully receive the E-signature requests in their Adobe Sign profile, but there is NO MEN

I have an application that dynamically generates a PDF which I need to have signed by two different people. If I add both signature fields to the PDF, the first person I send the agreement to has to sign in both spots before the system will consider that person to have completed their signature. I only want them to sign in one spot and then the second signature is a final approval that should be done by a second person. I have no trouble setting multiple participants, but how can I require only the first signature for the first recipient?

Hello: I have contacted Adobe Customer Service via chat and phoncon many times regarding various questions and issues with Adobe Sign and my latest about Adobe Sign Text Tags. I have been unable to get a straight or educated answer from Adobe on how to use text tags to program my Adobe Sign form. My Adobe Sign form requires 9 separate signers to upload documents before they sign the form. I have tried to look for a step-by-step tutorial or video that could simplify using tags to accomplish the complexity of my Adobe Sign form with no luck. Can someone provide me or help me with text tags with Adobe Sign forms? Thank you much! Shan   

Adobe Team, We are using Adobe sign integration with SharePoint and are now getting below error. I have looked up the forums and two other folks have posted same issue but no one replied or the problem never got resolved.  Appreciate if you can advise on how we can resolve this error.   Thanks

Hi, A user needs to open certain documents by Reader only as per image attached . ("You need to open this secured document using Adobe Acrobat Reader")This particular user has adobe acrobat pro license, after so much difficulty i managed to install both reader and pro on the same system,  however the document only opens when Reader is there and does not work with Pro. Please advise how to get around this.  Thanks 

Goodday, We operate a service to assist Veterans with their disability claim. Often times older Veterans are unable to fill out forms so the form fill function is terrific in presenting a clear for for the VA to render its decision on various claims. However, we were recently sent the following message: To:Norman ........Mon 25-Jul-22 13:37"Thank you for your email.  Please note your request for records must be in an acceptable digital format such as PDF and MUST have a wet signature.  Digital signatures are not acceptable for Privacy Act requests................"This email was sent in direct responce to a "Digital Signature" where the Veteran typed his name in the signature filed, the Adobe program turned the font into a "Handwritten type" font but clearly says that its a digital signature. So my question is this:The last few forms we sent in we used the option to have a text message sent to mobile device that allowed the veteran actully use their finger

I'm trying to deploy Adobe sign for my company.  We are using Adobe sign to collect signatures on agreements, invoices, etc.  However, after the files complete the signature routing they are send to another department that often needs to add comments on top of the document for paperwork processing.  Before using Adobe sign, we would just not click the "lock after signing" box.  However, it appears Adobe Sign always sets the document to lock?  Is there a way to prevent this?