Adobe Acrobat Sign

Where do you find the settings to have Adobe E-Sign notify (email) me when a recipient views a document (the way DocuSign does)?

Hello,I got an error message when I try to sign a doc.This message in French says that I'm not connected to internet and in fact I'am .I'm using the network of my enterprise where only https and http protocol are autorized.Do you know if there are some specific parameters to setup in the Proxy or somme URL to white list ?Thx. Hervé

Hi Everyone,I'm trying to use the feature 'send in bulk' without sign-off the document, Unfortunately the option 'I need to sign' is not shown, hence the document can be delivered only with my signature. My Adobe Acrobat Sign plan is for Enterprise, I don't know if this could have some relation with this missing option.. Do you have any idea how to fix it?Cheers!!   

We need to combine Adobe Sign signed documents (grant agreements) with other pdfs (e.g., invoices) so we can attach the combined pdfs to our payment processor.  When we try to upload the signed pdfs into Adobe XI Pro to combine the pdfs, we get a dialog box requesting a "permissions password".  No one knows what this password is and we can't figure out how to reset this "permissions password" anywhere on Adobe Sign or in our Adobe XI Pro.  Is it possible to reset this "permissions password" so we can combine these signed documents with other pdfs?    

I am creating a form with a section that includes a blank table where the agreement sender can prefill information about products. These fields are not required as the number of products covered by an agreement can vary. How can I keep this flexibility in prefill without the remaining empty table fields being editable for the Signers? Right now, whenever I send for a signature, the signer can add more information in the unfilled rows of the table. Here's a screenshot of the Prepare Form view of the fields I have set up in the blank table.In case it's helfpul context, the way I have this doc designed is with the following flow:- Sender prefills client-specific information and sends for sigs- Signer 1 is an internal signature from the account manager- Signer 2 is an external signature from the client I'd like the prefill information (even fields left blank) to be uneditable after the sender sends. Appreciate any help or insight! 

Hello All,I've had one of the staff at my organisation report they are unable to request an e-signature, they are getting an error message - see 1st screenshot.I have checked the product they are assigned to and can see that Adobe Sign is enabled - see 2nd screenshot. Is there anything simple I am missing?Many Thanks,Pete

We have a form with a drop down option (not one we have created) which we need to send to people to complete and sign.  However, when I try and send for signing I am getting an error message 'drop down options cannot be blank'.  We cannot fill this in before sending, the applicant needs to complete this.  How can I send this? Thanks 

Just sent a document to 8 coworkers, all with email addresses that follow the same pattern.  Instead of receiving the usual "Click here to review and sign [Document]" message, several signers only received the message "Click here to delegate to an authorized signer."  As the document was urgent, I helped them work around the problem by delegating to personal email addresses, which worked fine.  This is not the first time this has happened.  Does anyone know how we can prevent this in the future?  Thank you.

HiHaving done my research, I believe I needed to set up the message template in both areas - group and account settings, which I have done but this hasn't appeared for users in the default group nor for the admins in the admin group. Can anyone shed some light please?   The screendumps below look the same but one is the group template the other is the account template.Thanks 🙂   

At the moment we sell some services on our website, each one with its PDF document to be printed>filled>signed>scanned. We would like that process to be digital, so that the customer can fill and sign without the need to print anything. We're not looking for any kind of  "certification" of signature. Customer send us documents and pay that's enough. We just need a PDF that can be filled and signed (even with just drawing) digitally and possibly on mobile phone. I'm not sure what kind of Adobe tool would suits the need. Does Acrobat Sign let that ? I understand that with Acrobat Sign I should "send" a document. What I need is a PDF that stays on my website, available 24/7, that can be filled and signed electronicaly. I hope that is clear, I'm sorry for my awful englishRaffaeleItaly 

We have been using Adobe Sign Enterprise plan for few years now. Once our transacrtions are close to exaust, the renewal process take ages from Adobe. In most of time renewal proces does not happen even all transactions are used up. After that we are allowed to use 200 addtional transactions till renewal. This 200 will be set off againts the renewal number of transactions. But this time we are allowed to only 100 transactions. Now there are no way we can use Adobe Sign unless Adobe renews it. Why its taking so long Adobe to renew it specially for enterprise customers? As a customer we dont have access to do it our self. Even our resller are required to beg Adobe India. PO and even payment also done upfront by reseller, however Adobe India taking days for remewal. Isnt there any easy for enterprise customers to do this process. Even Support does not take these issues telling us they cannot do anything for enterprise customers who deal with a reseller. I need an easy way for th

If you're frequently added to documents as a signer but you are not assigned an Adobe Sign license via the admin console (or you're outside the organisation) is there a way to easily see all the documents you've been sent to sign via Adobe Sign in one place please? For example with other solutions I believe as part of being a signer you have to setup an account on their portal and once you have an account you can see all the documents you've been sent to sign regardless of which organisation sent them to you. I don't see that with Adobe Sign and it's less than ideal having to keep the PDF copy that you get sent. Appreciate any guidance on whether this is possible please.

We are using the Self Signing Function in Adobe Sign and also combined with Acrobat Reader.With Adobe Sign (in the Adobe Sign Cloud) everything is running as well with "self signing"For the function in Acrobat Reader we identified and issue for some users  and we still not understand what could be the reasong. The issue is on different machines with different lnagueages. The Button "Next" (EN) or "Weiter" (DE) is missing for some users. Without this button the process can not be completed. See 2 examples (SelfSigning_German - Button is available, SelfSigning_CZ - Button is Missing)We have this situation in different languages (see example in CZ) - the button is missing. All of our users are using the same Acrobat Reader Version. This is distributed as a company solution. Version DC 2021.007.20099 The affected user have the rights in Adode Sign and it is working as well in the cloud. So it seems that the  permissions is not the reason. What can cause that a butt

Please could anybody help with my query.  I have sent a document by Adobe Sign, which contained many fields that required user input and signatures.  I also attached two separate documents when sending, but it sends it as one whole document with the 2nd and 3rd documents tagged on the end of the first document. It has somehow linked all of the radio buttons to the first document and many of the user fields. between the 3 separate documents.  I have managed to go into the second and third documents and changed the user fields and radio buttons from participant to everyone.  Does anybody know why it is linking the 3 separate documents together and creating one document?  Many thanks Paula

Hallo, ich habe eine Adobe Acrobat DC Lizenz mit Adobe Sign. Aber statt "Adobe Sign" finde ich jetzt nur noch "Ausfüllen und unterschreiben"? Damit kann ich "Elektronische Signaturen" anfragen, was nicht gut funktioniert (die elektr. Signaturen, die ich zurück erhalte lassen sich oft nicht in die Antwort-Datei integrieren, weil die Unterschrift-Prüfung aus irgendwelchen Gründen fehlschlägt). Das äußerst komfortable Unterschreiben mit Signature Pictures ist weg! Die Online Version von Adobe Sign mit "Request Signatures" bricht ab, nachdem ich auf "Specify Where to Sign" gedrückt habe. Das ist besonders unangenehm, weil ich gerade meinen Chef überzeugt habe, Adobe statt DocuSign zu nehmen - und jetzt kann ich selbst damit nicht mehr arbeiten!!

When integrating the plugin with suggar CRM it does not update the status or the file name, it shows an error that it cannot find the method to update the file.

I'm using Adobe Acrobat Sign in Salesforce. When I first select Manage Agreements-->Templates, I see the option to create a template (see the first image below). After I select Create a Template and upload my file, I see my template but when I come back to Manage Agreements-->Templates, I no longer see the option to Create a Template (see second image below). Am I missing something obvious? I've found two workarounds. The first is to choose "Send an Agreement", choose the option to Preview & Add Signature Fields, and check the "Save as Template" box on the next screen. The second is to open a new tab and drop the URL https://secure.na4.adobesign.com/account/addDocumentToLibrary into the tab, and it opens the add template window. Both seem a bit ridiculous as workarounds - I should simply be able to add a template.

Adobe Sign appears to have a standard message to an external signer (from a workflow) when a contract is signed. The message saysYou're all setYou finished signing the "XXX- Contract"Next John Smith will approve. How to you customize/edit/remove the "Next John Smith will approve" part of the message. Do not need external customer to see who is the next person or person's are in our companies contract approval path.Thanks  

Can I get the signer's URL after loading the document and send them a personal communication requesting their signature, rather than having the adobe sign platform send the request?

Yesterday I sent 3 requests for signature and date, included a subject line and message body, along with password protecting it and setting a reminder for every other day. (different people, different docs to sign)Receiver of email did not get shown the message body or my name and email address underneath message as per usual.Tested it today, back to normal? Was there a known error yesterday?Also, when i now check back at all the agreements to sign, it does not show the messages i included, but does for the ones today. As well as the preview in the top right shows as the same doc for the last 100 odd docs that I sent rather than changing the preview image? Again, is there a known glitch?I'm not sure whether to trust using the request for signature function again, so will be send all requests will a follow-up email duplicating tasks.Could it be becuase i tried to paste an image into that message box? can't be read, so invalidates the entire box?

Bonjour, Est-il possible lorsqu'on envoie plusieurs PDF pour signature, de les récupérer en plusieurs fichiers et non en un seul groupé?OrHello, Is it possible when you send multiple PDFs for signature, to retrieve them in multiple files and not in a single group?

I currently send out many documents and contracts that require signature from multiple parties. I currently receive a notification each time a person signs the document.  Is it possible to stop the individual notifications and only receive a notification once the document is fully signed.  This is for a business account that is on an Enterprise plan. 

Hi,I attached a couple of documents (Doc A - 1st attach file, DocB- 2nd attach file - order sort small to larger) to the Agreement Template in CRM. When send out for signiture, it Merge 2 documents to 1 but DocB shows before DocA.  Please advice how to make it show DocA then DocB.Thanks in advance. Best, Ddee

Is there a way to establish a default message when sending out documents from Adobe Sign?  We have a list of messages created.  However, sometimes we forget to select the correct message before sending the document to be signed.  It would be nice to just have a general message preselected.  Such as: For your Review.  If you agree, please sign.

Hi, What account do I need to be able to create a calculated field when preparing a form or in Adobe Sign?My admin is adamant that we have a multi-license account but I see no Calculate option in either preparing forms or Adobe Sign. Thanks for your assistance. PS Yes I know how to use them - please do not reply with instructions on how to make a calculated field. I only need the account required to do so. Best,Dawson