Adobe Acrobat Sign

I have a user who has left the company. He has shared his account so the documents are visible to other team members.The signer/recipient is no longer valid so we would like to change the signer.The option to change the signer is not available under Manage as the document is 'owned' by the left user (just shared).How can I gain 'ownership' of these documents so that the signer can be changed (or worst case, the document cancelled and re-sent)?There does not appear to be an administrator way to view or take ownership of documents to enable their maintenance from another account?I tried changing groups to match that of the document sender but could not see these documents as an admin either.Advice and help would be much appreciated.

Hi, I sent a document out for signature, and did not add myself as a signatory.  The other party has signed the document, and it is now Certified by Adobe Sign, with a blue ribbon at the top.Can I re-open the signing process to add my signature to the document? Thank you.

Hey!In preparation for one of our employees leaving, we've begun proof-of-concept testing the template ownership transfer function in Adobe Sign. We've noticed something odd:Account 1 (original owner) transfers ownership of Template X to Account 2Account 2 appears to inherit full permissions, can edit access and set reminders, etcAccount 1 is still able to set ownership to someone else, revoking it from Account 2 To compound this; If Account 1 does set a new, third owner; Account 3, then Account 2 also still retains the same right and can set a new owner as well. Now three separate accounts all have the ability to set a new owner despite only Account 3 being listed as the template owner. I can only imagine this continues to the nth. Why, after transfering ownership of a template to someone else, are accounts still able to edit ownership/access? This seems like an unintentional bug. Am I just beating a backend sync? 

I've had an instance where a form was completed incorrectly and was resent to recomplete. Upon receiving the new form some fields contained overlapping responses. Does any one know what is causing the responses to overlap in the resubmitted document?

There is one specific email address Adobe Sign is no longer working with. This is odd because I have been sending to this email for months without issue. The spelling is not incorrect - Adobe Sign autofills it becuase I have used it so many times before. After I attach the file and click "next" on the Send page, I will sometimes get a pop-up saying a micellaneous error occured. Sometimes it allows me to procede to placing the signautres sites on the documents. The recipient's name is changed to "null" on this screen. Then when I click "Send" it says the document has been sent successfully. However, when I navagate to the "Manage" page, the agreement is no where to be seen. The recipients never recieve the documents either. Please help. 

I am unable to open an esign template that I created and stored in the adobe cloud.

In Adobe Acrobat Sign, can you add and/or remove a file in an existing template?  I am trying to update a new hire packet with a newer version of a document, can I delete the old document and add the new?

I want to send a form out to parents and students using the Mega feature (eg to all 100 students registered for a new year) - but each form needs two signatures: parent and student. How do I pair this data and send it as such?

I want to create reports on the e-sign documents, but i dont have the reports or dashboard option? why is that? I tried logging in and out, using different accounts (business and personal) but still nothing. 

Hallo, bis vor einigen Wochen war Adobe Sign in Outlook noch in Deutsch. Jetzt steht es nur noch in Englisch zur Verfügung. Ich habe es schon neu installiert aber ohne Erfolg.Muss ich etwas umstellen oder kommt noch ein Update ? Gruß Daniel Albert

When using Adobe Sign Admin within Salesorce we are getting the error below.   It says to sign in to this but we can't get into signin page.  Thanks, Ramon HerreraDallas Collegeramonherrera@dcccd.edu

I have just started using Adobe Sign for work. The account is attached to my personal account, then business profile. When I send a contract for signature using Adobe Sign, the email sent from the platform shows my personal email address. I would like to delete this email address from the email template for Adobe Sign. Is that possible? Thanks.

I have made and agreement template with master object as Contract and defined data mappping.But while the Signature process takes place I recieve an error saying "Attempted to map to a related object reference which was not set on the agreement: echosign_dev1__Contract__r".Any Suggestions on how can we resolve the issue?

Wenn wir eine elektronische Unterschrift anfordern gibt es ja einen Link dazu und dieser läuft nach einer gewissen Zeit aus. Kann man diese Zeit des auslaufen vom Link manuell einstellen oder abändern?

None of my Adone Sign forms are accessable by our users.User are getting the error message  Sorry, we were not able to process your request.Please try again later.If this error persists, please contact support.Error Code: 220501073935589.app-a18

I'm using the Adobe Sign REST API v5's POST /workflow/{workflowId}/agreements.I'm trying to upload an attachment to a file attachment field. However, I can't seem to get it to pre-fill. Do you have any suggestions or possibly see the mistake I'm doing? Sample Body:    { documentCreationInfo: { fileInfo: [{ name: "document", workflowLibraryDocumentId: "id"}], mergeFieldInfo: [{ fieldName: "file.attachment", default: "data:image/png;base64, ..."}], name: "name", recipientsListInfo: [ { name: "Signer1", recipients: [{ email: "email@hotmail.com"}] }] }    Alternatively, I tried importing as a file:    { documentCreationInfo: { fileInfo: [ { name: "document1", workflowLibraryDocumentId: "id"}, { name: "document2", documentURL: { url: "data:image/png;base64, ..." } ], mergeFieldInfo: [], name: "name", recipientsListInfo: [ { name: "Signer1", recipients: [{ email: "email@hotmail.com"}] }] }  &nb

Salutations,I'm creating my document starting from a template using the API https://api.eu1.echosign.com/api/rest/v6/agreements The whole operation is successful ... all fields are populated except the fields of type image. I am trying everything, for example"mergeFieldInfo": [.....{"fieldName": "xxx","name": "xxx.png","mimeType": "image / png","url": "https://xxx.xxx.xxx/xxx/xxx/xxx.png"}or{"fieldName": "xxx","name": "xxx.png","mimeType": "image / png","defaultValue": "data: image / png; base64, iVBORw0KGgoAA ....."}or{"fieldName": "xxx","name": "xxx.png","mimeType": "image / png","default": "data: image / png; base64, iVBORw0KGgoAA ....."}How do I resolve?

Is it possible to pre-populate or "mergefield" images as either an in-line image or a file attachment with the API? We already have all of our fields and have images that we need to include (drivers license). 

I have an adobe account throught work.  I recently got married and updated my name at work.  Work updated my adobe account with my new name and I lost three years worth of design work.  I am not able to access my old account.  Is there anyway to retrieve all my lost work? Thanks!

I created a pdf, set up pre-fills, and saved it as a template and named the template "2022 contract template". Now, when i use the template, I can enter all the pre-fill data (client name, order details, etc.) and send it for signature - but when I send it... it goes out named "2022 contract template". Where is the "save as" option, so I can call it "John Doe's Contract" instead of my client seeing it as a template?  It also shows in my "Agreement list" titled "2022 contract template" so I assume every one thereafter will have the same title? I have to missing something here!  

Hi, I've been experiencing several issues with Adobe Sign after updating Acrobat a few days ago. The most pressing issue is that the signing process is not working. Information is not submitted correctly, either by no info at all or by a flawed iteration of the same info and signature placement is off. (Signature blacked by me)Please see the two attached images below. Thank you!  

Bonjour, Je sui un utilisateur du Québec au Canada. J'utilise Adobe Sign avec mes clients, mais ils reçoivent toujours les messages en anglais même si j'ai choisi le français comme langue.Comment puis-je m'assurer que mes clients reçoivent leurs messages courriels à signer en français ? Merci ! Sylvain

HiI am trying to activate NemID for our organisation to sign with Adobe Sign. I have received the following popup from adobe when trying to sign.How do i activate this? I have been in support with and Adobe Tech but did not get any closer to a solution. ThanksChris

HiAm I the only one who considers Adobe Sign to be an illogical UX mess?I use the function perhaps once or twice a month, and each time I visit the program I become confused, lost and irritated. The process from start to finish for me is trial and error.

Hi,I have installed the Adobe Sign Add-In on my SharePoint Online environment and have a couple of questions about using Adobe Sign templates on SharePoint Online.I can create a new template using a SharePoint document with the "Library Template" custom action. This template is then saved in the Adobe Sign Library. Is it possible to save or copy this template to a SharePoint document library so that the signature process can be started directly from SharePoint using this template? Or do I have to then start the signature process from Adobe Sign Library and not SharePoint document library?If I start the signature process from Adobe Sign Library, can I save the signed agreement to a SharePoint library?\Thanks a lot for the answers.