Adobe Acrobat Sign

I have sent a document out to a client, and it is unviewed and unsigned (only 1 signatory required).I wish to cancel this signature request, as we have sent an updated document out to the client.There are no options to cancel the signature request, like there are with other documents that I have sent.I have tried to find an option to cancel, but to no avail.Any ideas,PS - There are no reminders on the document for the client to sign either. 

When I sign in, adobe takes me to the adobe home page not the document and I can't figure out how to see the document. I have an Adobe sign with a former employer, and I've created a new free account with the new employer email address, but still can not see the doc I am asked to sign. Help is appreciated. 

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I have a scenario where I need some very specific clarification. We have clients fill out a form and sign it. We then take the information and enter it into our online software we use, which encrypts sensitive data. After we enter the information in, we need to be able to black out small portions of sensitive data in the document to remain compliant. We cannot have that information exist. With that, my questions are:After a document is signed, does that storage of that document with Adobe remain PCI compliant? PCI compliance states that if the information is viewable after it is entered, it is not compliant. (I need this specifically addressed by someone at Adobe--not just shown a copy and pasted PCI compliance seal of approval).How can we redact or black out that information after it has been signed? We need to make the original no longer exist and only the redacted version exist.

Adobe sign won't allow me create an account with personal details even though  account status is active

Hi, Please can someone help me 😉 I came across this video https://youtu.be/-AtYOBnQjyw [at 3:27'']and would like to know how this can be done in esign as is so useful. he has a form on a webpage and once he has completed the info and hit submit, the info will then be dynamically filled into adobe sign. I have also attached screenshots. Much appreciated if someone can shed some light how this can be done! thanksClaire

Hi, We have a new problem since mid March 2022 where some users are unable to open the final and sealed document that is sent out when all signees are done.  They get the below information , sorry its in Swedish but it says in short you need to install Acrobat Reader .  Is there awork-around or some information about this? Because this was never a problem before. In the beginning it was a few of the customers but now the problem is growing rapidly.I have this problem and I have Adobe Acrobat DC installed.  Br, Pernilla BR, Pernilla 

When I log into the mobile app it appears to load the browser dashboard not the mobil dashboard. Because of this I cannot host signings on my mobile device. How can I retrieve this feature?     [ Title renamed by the moderator]

I am trying to use Adobe Sign but I am getting an error saying Sorry, w were not able to process your request". It is also displaying error code - 22032944710216.app-b13 - It has been coming up for the last week every time I try and use it. Any assistance would be gratefully appreciated

I have "Keep documents separated" enabled on my enterprise account, but when the final signed PDFs are sent out, their original files names are stripped and replaced with the first document's name (such as "Cover Page") with a Part 1, Part 2, etc. instead. I find this to be a really poor experience for my customers, who now have to open all the files to locate the sepcific section they need. How can the original file names be retained?

I have a list of emails that I have typed in (fictitous for the purpose of this screen shot, but get same results with real email addresses), and try and use drag and drop to move one address onto another to make them "equal order" of signage. However, the order does not "stick" and reverts back to the existing list order - see photo below.  Have tested as this as not working on 3 browsers (Edge, Chrome and Firefox). One other person in my organisation also has this problem. 

I've just got Pro for teams, and was expecting that I would be able to restrict access to documents between users (I create some senstive documents). Is this possible with a Team account?

Hi All, When calling 'agreements/updateFormFields' set the FormField's 'validation' property to 'EMAIL' (Number has the same problem). When signing, enter the correct email address, it will prompt the error message 'Please enter a value between 0 and 0' JSON Data:{ "radioCheckType": "", "borderColor": "", "valueExpression": "", "maskingText": "", "defaultValue": "", "masked": false, "minLength": 0, "origin": "GENERATED", "tooltip": "", "required": true, "validationData": "", "minValue": 0, "borderWidth": -1, "urlOverridable": false, "inputType": "TEXT_FIELD", "borderStyle": "SOLID", "calculated": false, "contentType": "", "validation": "EMAIL", "displayLabel": "", "backgroundColor": "", "visible"

Hi,I need to be able to modify a participant once an agreement has been sent for signature and partially signed. Currently we cancel the whole agreement regardless of who has singned already and send a new one with the changes, the problem is that it is annoying for those who already signed and do not have any changes. Is there a way to make modification to the participants wihtout cancelling the whole agreement and sending it again to everyone? I am using the Adobe Sign API V6, this the response I get when I try to modify the email for one participant:PUT https://api.na2.echosign.com/api/rest/v6/agreements/{agreementId}/members/participantSets/{participantSetId}{    "code": "PERMISSION_DENIED",    "message": "This user does not have permission to replace a participant."}

Hi, I have already sent out the contract and got it signed by two recipients. For third one I've put in the wrong email. Now I cannot change it - I am following the guidelines: https://helpx.adobe.com/sign/using/replace-signer.html, but the change is declined (in the att. screenshot). It says:The account administrator does not allow assignment to this person. But I am the account administrator. Can you help?

Hello -Is it possible to add signers to a webform after the form has been created? I didn't add them initially for testing purposes. Now that I know the form works, I'd like to add them. Thanks!RG

I'm trying to figure out a way to use Adobe e-sign for our formal engineering reviews. Is there a way to enable the commenting tools for the review Signers? I need them to be able to comment on the attached documents directly before applying their signature. I've tried using a fillable form item on the review form itself, but with a lot of these documents, there just isn't enough room to type out the details of each issue, for each Signer. Using the Comments tool would be the preferred way of tracking the reviewers comments. Since I create all the reviews for all the engineering departments, I really want to avoid having to create a review to capture comments and then having to send out a separate form to capture the signatures. We require a signature regardless of whether the review passes without comment or not, for verification purposes. Is this possible or am I just wasting my time here?

The AdobeSign Mobile App for iOS has recently started opening the browser dashboard, instead of the mobile app. This is causing our business to have issues as we cannot use the full functionality of AdobeSign from our mobile devices when out seeing clients. I contacted the AdobeSign support team via the online chat, and had over an hour of my time completely wasted as they could not comprehend the above two sentences. Have uninstalled and reinstalled the mobile app, turned my Iphone off and then back on, and am using the latest AdobeSign version 3.26.0. Is anybody else having this issue?

Trying to close my business bank account. I get a link from ghe bank for Adobe Acrobat Sign. Get through the process to the part where it tells me to photograph my passport or driver's license. It then says "autocapture mode failed to start. Try using manual mode". It gives me a big "Manual Mode" button. I click it. It's dead. Does nothing. I refresh, repeat. It does nothing. Help?

Before I was using a widget with fields that I added, on my website using a link code from Adobe. My clients would fill out my applications and sign. I could easily do that with dashboard, and now its gone and I cant figure out how to do it. Please help me!

Hello all! I have a form I created in Acrobat DC. I added the text for the agreement into a text box, made it multiline, and removed all limits. But, when the form is sent in Adobe Sign, the field cannot be clicked to reveal the scroll bar even though it can when previewing the form locally in Acrobat before being sent for signature. Field is selectable and scrollbar is visible when in Acrobat application in previewing form mode before sending: Scrollbar missing and field not selectable in Adobe Sign web interface or mobile interface: Thank you for any guidance you can provide.

Hi,  The sender still shows my old company name when the system sends the finalized/ signed document. How to fix this 'NCCD'. Thanks  

I used to be able to copy and paste text from the “Message” section of completed AdobeSign documents until less than a week ago. I use AdobeSign to process contracts and amendments and their associated initiation and approval forms, and a lot of the language I use in my messages to accompany those documents is the same or very similar to previous messages I’ve sent (see the grey sidebard on the attached screenshot), so it was nice to be able to open a completed document and copy and paste the message that accompanied it into the message section of a new document and make whatever minor updates I needed to make to it before sending the document for signatures. Now, the message from completed documents can’t be selected using my cursor. Why? I liked having the ability to do that. Is there anything that can be done to bring back that functionality?

What happens to documents once a user who circulated them is no longer with the organization (aka. not a user)? Do the documents remain within Adobe Sign for view by the signers and those in copy?

When I send document to be signed they go from and come back to an old email address.  As I am using this for work purposes, it is not professional coming from a personal email account.  I have changed and updated my email everywhore on Adobe to my work email address, but this is still happening, please help?