Adobe Acrobat Sign

Hi. My client is having issue when they are using Adobe Sign for Word add-in on our Terminal Servers. The error is on the Send for Signature when the Preview & Send toggle is selected. The error message is "Sorry, an unexpected error occurred. Please restart application or try again later. If the problem presists, contact customer service." Anyone knows how to fix this issue? We're using Microsoft Word 2016 Pro Plus runing on Windows Server 2012 R2. Thank you very much.

I started a new Adobe Sign Enterprise Trial. I was able to add a user, but I'm having errors adding 2 more users, even though it states that I can add up to 10.Account > Users > Create a New UserI add the mail, first and last name, and it says:You cannot add that email address to your account.

We send out a packet of 4-5 documents regularly. Up until the other day we were able to download each document individually and it would automatically populate the file name. Now, the file name shows up as 2022-01- and random numbers and letters. Now we are having to download the documents and renaming each document. How do we fix this???

Hi, I have issues with a document on which I need to get signatures. When sending the signature request, no one is able to open it. I have sent 4 documents to be signed the same morning, all worked except this one that no one can view. I have no issue on my side to preview / access the document but people who are supposed to review and sign this file cannot access it. Can you please help? Thank you,Céline

can we able to convert the file format from Pdf to Word (vice versa) and Jpg to Png (vice versa) in the Adobe Sign tool. Kindly suggest me the steps/process to be followed to proceed further.

Hello,  I work for a large organization that has several "companies" with different users based on the section of the organization they work for.  I have been assigned licenses in two of these companies, but only seem to be able to use one of the company groups as the other isn't available unless I'm on the administration page. The problem is that most of the templates I have built need to be shared with people in the company I don't seem to have direct access to (I posted a screenshot of the message I get when I try to share with someone in the 2nd organziation below).  I'm trying to think of possible work arounds such as getting another email set up so that the two accounts are separate and not tied to the same email, but then when I try to export my templates all the fields get reset and rebuilding them all would be a nightmare. Is there an easy way to switch between my two accounts that I'm not seeing? If not, is there a way to export my templates with

Hi Team, I have created an Adobe ID and requested for a Developer Trail on Adobe Sign. However after successful login to Adobe Sign I am requested for Email verification. I do recieve the Email verification email, but when I click on the verification link (/ copy link to a seperate window) I am logged into Adobe Sign and I land the same page requesting for Email Verification ! Any help to get myself out of this infinte loop is appriciated ! Thanks,Nithin

I have a user that could sign documents, but now cannot. The user clicks the emailed document link which loads in Chrome (for now). He clicks on his signature field in the document, then his signature image appears, and finally, a widget appears pointing to the bottom of the document to complete the operation (to Send), yet the bar containing the send button does not appear. Something does happen down there though, like it wants to pop up, but gets suppressed. The really weird thing is if I choose to open the document link in Edge, he is able to sign and send without a problem. So the issue is definately tied to his instance of Chrome browser. I have been testing and looking for an answer to no avail. Have any of you folks run into this? How did you fix it? (thanks in advance!)

Is there a location where there is a disclaimer something like "I allow my signature to be used in a virtual or electronic form"?

Is there a way to change the Sender to my company name instead of the email going to my customers and the sender being "Adobe Sign"? Some of my proposals are being missed on the recipients end because they are not clicking on emails that have Adobe Sign as the sender. I was wondering if there was a way to change that (I assume it is a default) to my company name.  I make proposals in Word then convert to PDF, sign and request signatures from customers. Also, is there a way to change the auto generated verbiage of "Please review and sign" in the text box under the email address box? Any help would be greatly appreciated.  Thanks, Anthony

I am trying to insert a .jpg from a sharepoint library into a AdobeSign Template using Power Automate. I have created an image field in the pdf template but I can't get it to populate with the image from Power Automate.  All the other text & signature fields work fine.  In Power Automate I've tried inserting the file content as a base64 object, converting it to binary & as a string using html code (<img src=file content/>) with no success.  It will not allow me insert an object or array variable.  When I run the flow it just asks the first reviewer to insert an image.  Thanks for any assistance here. 

In the past, when I dragged a field over to a document for a signature, date, or text field, the box "snapped" to the size of the line on my document. This feature has stopped working. I think I may have tweaked a setting that caused that but am not sure. So my question is a "one or the other:" question...1. Is there a "Return to Default Settings" feature that I can't find that would "undo" my mistake, if indeed I made one in the settings page?2. Can someone tell me what I need to do to get this feature back online?  Thank you in advance!Bj

How do I change the message that is sent to recipients after signing? I sent something to myself to sign and this was the message that appeared after I signed: "You're all set. You finished signing DOCUMENT. We will email the final agreement to all parties. You can also download a copy of what you just signed." We don't email copies. They are available in our clients' portals. I'd like to change the message to indicate that but can't find where to do it. Does anyone know? TIA!

Hi All,When sending multiple documents for signing in one transaction, there is only one audit report available for all documents. Do you know if we can have audit report per document? Thanks a lot in advance,Jordanka

Hello, Is there a plan to enable BankID service from Czech Rebuplic https://www.bankid.cz/en in to AdobeSign ?

Hi, Im trying to create a series of conditions based off of a selection from a drop down field on an adobe sign template. Im not sure how to format the conditions to have the fillable fields automatically fill based on the dropdown selection The main goal if for me to Enter a Business/Entity Name and have the address autofill. If there's an easier option to get that done i'm all ears. 

I have a Sender who has created contracts to be signed by a Manager before the employee. So Signer 1 = Manager, Signer 2 = Employee. We set up a Workflow template for this process. In the workflow, emails are set to be sent to recipients ONLY when a contract is signed, or when it is cancelled. The Sender sets Reminders on her Workflow contracts to send "every day" that the contract sits in someone's box before being signed. We now have Employee signers (Signer 2) who are getting "Reminder" emails even though the contract is waiting for the Manager (Signer 1) to sign. The only other place that the Employee's email is entered in Workflow is in the cc box of the Workflow tempate.  Why would the Employees be getting reminder emails if it is not their turn to sign the document, and the document is not waiting for them in their inbox? Also, is there a way for us to tell if the Sender sent the contracts using the Workflow template, or accidentally sent it from th

As part of OAuth 2.0 upgrade, we started using 'public/oauth/v2' API to authorization from our application. But w.r.t. previous version 'public/oauth/', we were getting 'api_access_point' as part of response parameter along with 'code'. As we have a dependency on 'api_access_point', we are not able to integrate to Adobe with latest Oauth 2 URLs. Requesting to provide possible soution.

I'm currently testing Adobe Sign for deployment at our office. I found that when trying to sign a document using the Microsoft Edge browser (Windows 10 version 1809), the signing fields are not displayed in the document, making it impossible for the recipient to sign the document.Does anyone know if this is a current bug? I find it hard to beleive that Adobe Sign, being advertised as Microsoft's preferred digitale signing solution, isn't working well in their own flagship browser.

 what event can i select to get result the satus from send to sign even to sined how i can see this because i get the json form adobe i see the same status every event (OUT_FOR_SIGNATURE ) and this is example :{"event": "AGREEMENT_ACTION_COMPLETED", "agreement": {"id": "CBJCHBCAABAALR73fPMv75gACHq3CEU7SrZykd2zCqYH", "name": "surveys -- 2022-01-31 08_26am.pdf", "status": "OUT_FOR_SIGNATURE"}, "eventDate": "2022-01-31T13:26:58Z", "webhookId": "CBJCHBCAABAAHsZnkaVEwo9K8R7REoTUE9da5rL9fZMC", "actionType": "ESIGNED", "webhookName": "survey", "actingUserId": "CBJCHBCAABAA_7nnRzNWaYdKiGUUsip9sMfR6-ckQiIn", "webhookScope": "ACCOUNT", "webhookUrlInfo": {"url": "https://dev.homeshare.co.uk/api/webhook_aboe_sign_info_survey"}, "actingUserEmail": "mohvps@gmail.com", "participantRole": "SIGNER", "eventResourceType": "agreement", "participantUserId": "CBJCHBCAABAA_7nnRzNWaYdKiGUUsip9sMfR6-ckQiIn", "participantUserEmail": "mohvps@gmail.com", "webhookNotificationId": "CBJCHBCAABAAIIhZV3sxMYOvrfPQ

Can I create a Terms and Condition Document that is set up on my webpage, I would need it to open up in a new window, so that the user can sign and fill in their details and once they click send it automatically sends a copy to them and to me? Is this possible?

I work as a solicitor and frequently need to gather signatures to exchange with the other side before dating. The fact that AdobeSign locks the documents after the signatures are collected is a real problem as I am unable to compile the counterparties signatures into the same document as my client's signatures or to date the document. I end up having to print it out and scan it back in to get an editable PDF. Does anyone have a better method, as it seems counterintuitive to one of the aims of DocuSign, which is to save paper!

I am using the trial version but my boss wants be to add a stamp that will incorporate the authorisers signatures and maybe nominal code etc like an old fashioned ink pad stamp. i have instructions on how to do it but i dont have a stamp icon to set it up. Is that because i have a trial version? TIA 

Apologies adobe sign - I have now purchased a months subscription but still cannot see a stamp icon.  These are the services we have in the plan: 

I would like to add images dynamically into Adobe sign template (word/pdf doc in my case) via power automate. Goal is to populate company owner's signature as an image in agreement template and send the doc for signature. We are achieving everything with power automate but inserting images does not seems to be working. As per Adobe blog, it should be possibe:https://www.adobe.io/document-services/docs/overview/document-generation-api/templatetags/#images