Adobe Acrobat Sign

I have an active paid adobe sign subscription, but can't contact their support:From the "Contact Support" under the question mark menu at the top right corner inside the web app, I get redirected to https://helpx.adobe.com/support/sign.htmlFrom this URL, under "Contact Us",  I click "start now" and then get redirected to https://helpx.adobe.com/contact/enterprise-support.dc.html#signIn this page, there is a "sign in" option under "assisted support", even though I was already signed in... clicking this "sign in" gets me back to a sign in form, and after signing in I get redirected back to the web app...How can one contact their support?! Isn't there a simple support email??

Hi Does anyone know when creating drop down options in templates some of the letters are always cut off?E.g the Letter G would be cut off. Please see screenshotI have tried Different font sizes and increase the field size Thanks

I'm not sure what is higher, my level of embarrassment or my frustration, I just want to use Megasign.  The icon doesn't show up on the "home page" like all the videos I've seen... I want to give Adobe my money but there just ins't an easy way to do so... I've been searching for hours.  Which package do I buy that will enable it? Help?

Hello everyone,I'm using an individual plan (to test if this suits us) for our company to digitally sign documents. After completion, it was discussed internally to remove the agreements after one month. The first 3-4 months it was possible to remove the documents by: settings (1) > edit settings (2) > privacy (3) > searching involved emailaddress (4) > remove (5). But since a few months, using the same method, I get the message "We cannot process your request. Please reload the page and try again". I have contacted support multiple times but without any solution. Things I've already tried: (A) signing out on all devices, (B) deleting cookies and history of my Chrome browser, (C) using a diferent browser like Edge. But still without any success. Could anyone please help me? It is important to our organization that these documents are regularly removed.Thank you!

Hi,  I'm succesfully sending out documents and receiving the electronical signatures from others. However, some documents need to be signed with a higher level of security than just 'electronical' signature. For this, I request a 'digital' signature.  The problem now is that the recipients click the signing field and they can only opt to sign with 'It's me' (= signing app of the Belgian Government). I want recipients to be able to click the button 'review & Sign' and be able to sign with their smartcard. Additionally, when we try to sign with It's me, it just gives an error message: Oops something went wrong.  I've called and chatted with the helpdesk many times, and I waisted hours... They don't understand the problem. They advise me to download the document and to electronically sign by setting up a certified signature... However, when I sent out these documents to others, it's to complex to let each person download the document, set up a certified s

When I attach two forms to be sent, the fields in the second form are getting pre-populated from fields in the first form.  The two forms are unrelated and I don't want the fields in the second form to default to anything - I want them to be fillable by the signer.  Anyone know why this is happening?  thanks!

Estimados actualmente poseo el producto Adobe Sign para grandes empresas /(Imagen B) Necesito ver en la solapa Gestión el recuadro de "sustirtuir destinatario" ( Imagen A desde el producto Adobe Sign ) para que dicha sustitución lo pueda hacer cualquier usuario del grupo, El grupo se encuentra configurado según https://helpx.adobe.com/es/sign/using/replace-signer.html y aún no puedo visualizar desde la solapa de gestión dicha posibilidad de sustituir destinatario por ninguno de los usuarios del grupo. Agradezco aquellos que lean el mensaje y puedan darme una respuesta. Mi usuario es de administrador de grupo. Muchas gracias Saludos   

Hello,What are the integration options/methods available for Adobe Sign with Smartcomm. Also is there any reference architecture Adobe sign integrationThank you

I need to know if I can uninstall older versions of Photoshop and Lightroom that I installed prior to going on adobe monthly rental app.

We are integrating with adobe sign using OAuth to access adobe sign apis. At the first we need get the access token through user's browser. One moment that could be a little bit annoying for our user is need to choose user account for login everytime, even user has already login adobe sign and has gave allow for specified scope. As I know, in OAuth usually this option could be contolled by option 'prompt' with setting value to 'none'. Has Adobe Sign anything for this?

Hello,For some reason, now when I try to use the fill in and sign function, the signature block that I uploaded appears as a blacked out bar. When I click sign yourself it displays my signature, but when I go to place the signature in the document, the entire section is blacked out.I've tried opening documents I've successfully signed in the past--the old signature appears correctly but if I try to add a new signature I get the black bar.Thanks for any help/advice,Erik F.

How do I correct mistakes in a document sent to me for e-signing?

I have set up a template in Adobe Sign, but now want to edit not just the fields, but the underlying content of the template. As I don't have the original document that was uploaded to create the template, can I download an editable version from Adobe Sign? The two 'download PDF' options in Adobe Sign provide a PDF which is certified by Adobe Sign and so cannot be edited. Is there another solution? (The same issue arises with a web form.)

Does anyone use PDF attachments with AdobeSign? We really want to sign a PDF with multiple PDFs attached inside instead of adding them in-line (one after the other) in one document. When I submit a document with attachments to AdobeSign, all the attachments disappear.

Good day, I need my form fillers to have the option of attaching their signatures to a document as opposed to just been restricted to drawing signatures. The webform recipients have multiple options (draw, image & mobile) of adding signatures. How do i ensure the options of recipients are extended to the form fillers?Please help   

I am the administrator of a couple of organizations with many adobe acrobat licenses. For some reason my user account is unable to sign any documents sent to me for signature. When I attempt to sign them it says that my account has been deactivated. I am the administrator on the account so there is no way for me to reactivate my own account.I have an acrobat license but do not have an Adobe Sign membership. I am simply trying to sign documents sent to me. I have been in contact with adobe support via phone and chat for multiple hours without anyone understanding my very simple issue.

I have an Adobe Acrobat DC account which includes AdobeSign.  Where can I find the option to enable audit trail reports when verifying a transaction ID?  

All of our forms are showing the following error, when we attempt to use the "Get Code" function in our website. This agreement is no longer accessible for signature. If you feel you have reached this page in error please contact the person who directed you to this page to sign the agreement. The below link shows the error https://legacyaccounts.na2.adobesign.com/public/esignWidget?wid=CBFCIBAA3AAABLblqZhClLdZi8CyudRdTfT4awIBKlXtameodZEMY7Gf7cWvsfd6VpbekDoaOMXWnpklBgjg* We have been using this service for 3 years, and there have not been any changes on our side. This started occuring today.  

I am sending out an AdobeSign template that has a name field, text field, signature field, and date fields. I have sent it out to multiple signers, although one signer is unable to populate the name field. It is showing up as blank, but there is a name field included in the template. How do I resolve this issue? Thank you!

Can we have a membership that can be use from 2 computers at the time ? I work from home, but the business I work for needs it too. Thank you. 

Hi! In the Mobile Adobe Sign App, I'm missing the Preview option when I request a signature in person. the result is that I'm always referred to the document preview itself whereI have to manually add the signature field. I'd rather avoid this step and have the signature automatically added at the end of the document. How do I reset this option? Is this linked to my type of account?  Kind regards,Annelies

when I apply my sign on the document, date information is not created below like attached picture. How can I resolve it?

HI all, currently i am manage to create report for Adobe sign transaction.report create based on individual user transaction/sending the doc because we need to backcharge to each department.when i calculation total individual user the amount not tally with amount that i create for all user. what this happen?please advice Total Individual report 4258 and total all report 4815

Why can I sign a pdf that was forward to me by that person, and then I can sign it with that person's signature?  This doesn't seem secure to me.  As well in the audit report, it doesn't show anything except that it was signed by the original recipient.Thank you.

Bonjour, Nous recontrons une problématique, lorsque nous envoyons un mail à xxx@neuf.fr ou xxx@outlook.com, par moment les mails ne partent pas "ne peut être remis". Cause erreur d'adresse mail, or quelques jours avant nous avons envoyé à la même adresse sans aucun probléme. Ce qui est bizarre c'est que par moment cela fonctionne. Merci d'éclairer ce point. Cordialement