Adobe Acrobat Sign

Last December I called in to the sales team asking them which solution would work for me. I needed to do in-person signatures (via tablet) and needed to edit PDF files.  The sales rep at that time recommended I get Adobe Acrobat Pro Dc as it came with Adobe Echosign and would allow me to do the need in-person signing free of charge.  Fast forward to last week, an account executive called me telling me that I have exceeded the Adobe Sign transcation limit (which is 300/year apparently) and that I could either A) upgrade to a new plan or B) pay the overage fee ($3.50/transaction).  I kindly explained that never once did the sales rep tell me anything about the limitations had I known I would never have exceeded that amount.  Ofcourse the account exec. ignored my claim and again gave me the options listed above.  I then asked her why Adobe waited so long to contact me and why there are not limitations/warnings/notifications telling me that I was exceeding the allo

Hi, we have a group of users with HelloSign and they want the chrome extension feature to sign docs right inside Gmail.HelloSign For Gmail – Help Center I checked w/ your tech support team, your product doesn't offer that now.Please consider this a feature request to allow us to enroll these uses from Hellosign. Thanks

My use of Adobe Sign requires that I send documents for signing on behalf of multiple people. We have set up our account to be a general email address (not my email address) but need to be able to customize what the customer is seeing. For example, I will be sending a document on behalf of our president one day and for our vice president another day. The one from our president will need to look like it is coming from our president and the second document from our vice president needs to look like it is coming from our vice president. Is this possible?

We want to use API to populate data for existing esign document.For example we want to pass the legal business name and address of someone to the existing document.We are able to do that using "documentCreationInfo": {  "name": "Mohd Viqar",  "message": "Please sign the agreement",  "mergeFieldInfo": [  {  "fieldName": "legal Business Name",  "defaultValue": "XYZ LLC"  },  {  "fieldName": "address",  "defaultValue": "123, XYZ Road"  },  {  "fieldName": "phone",  "defaultValue": "999999999"  }  ],  "signatureType": "ESIGN"}We want to use legal business name multiple time in the Adobe Sign document but we are getting "This field name is already used elsewhere in this document" while saving the document in Adobe Sign. Is there a way to have multiple data fields with same field name.In our case we want to show the legal business name that has been passed via Rest API at multiple paces in the agreement.Is t

I must be missing something here and it seems many others have asked without proper answer from adobe.I don't understand how Oauth can work from within an web application.  I don't want our users to have to Oauth, I want my web application to do this.I basically want to create a PDF signable widget that will appear on our web app / site, that our user(s) login to to sign.SOAP api looks like the best way to do this, but there is no longer an API key on our account.Oauth seems overkill for what we need and involves too much client/user integration steps.  Am I missing something here?

How if my Esign ID hacked? or someone know my password and ID, is it possible to abuse my signature?regards

Hi everyone,I am trying to configure my Esign so that an audit report automatically attaches itself to the end of each signed document, after all parties have signed the document. Is there a way to do this?

I would like to sell photos via Adobe Stock, but to be able to pay tax and receive payment, I need to sign a tax form that requires a subscription plan to Adobe sign. How can I sign tax form without Adobe Sign ?Kind regards Lars

I am sending PDFs to be signed, however once signed, I can only view them within the Adobe Signed portal (Web link "mailbox"). Is there the ability for the Signed Document to be saved automatically to my local drive with the signatures? This would save much time rather than having to manually download each signed document to our local drive for record keeping. Thanks,

Hello,I am submitting question on behalf of our two Adobe Sign users.  When using an earlier version of the product (I believe it was called EchoSign at that time), when populating the list of email recipientson the Send screen, the application had the ability to remember frequently used email addresses.  Not unlike Outlook’s behavior, whenthe user would begin typing a previously entered email address, the application would present the user with one or more potential choices,thus speeding up the completion of the Send screen recipient list.  We just purchased a subscription to the latest version and it appears to no longer offer this functionality – which is a significantshortcoming for those who use the product regularly.Question:  Was this functionality intentionally dropped? If not, is there something that needs to be done to enable the old functionality? If it was dropped, is it likely to be restored?Thank you,Dale

I have a remote computer service business with 3 websites.What I need is this: When a customer on 1 of those sites chooses a service plan, they are either directed to a page on our site with the support agreement or sent a link to your site with the support agreement or emailed similarly. Once they sign the agreement, which contains the name of the site they were on, the plan chosen, the price of it, and the number of computers supported by the plan, as well as other usual info... they must be sent to a payment page on my main site. That page should receive those 4 fields in the redirect so I can grab the data with $_GET or $_POST or $_REQUEST in php and populate the payment form.Docusign claims to have that feature and it seemed to be relatively easy to set up; however, after 4 hours and 3 support calls yesterday, they could not get it to work.If you can do that and it's easy for me to use, then you get my business.FYI, the site name and plan name fields on the support agreement need

Is there a way to prevent a final agreement from being sent to all parties? I have a document that needs to be filled in and signed by several people each month. However, I'm the only one that needs to keep the final document. Is there a way to prevent the final signed document from being sent to other parties who will just need to delete it anyway?

I upgraded to a paid version of Adobe Sign, however, my account still shows an Enterprise Trial.  I tried signing out and back in several times and cleared the cache.Any suggestions?

My documents need to be signed by several people. I'm finding out that some of the forms are not getting to the second signer after the first person has signed or they are getting signed and it's not getting applied. I tried replacing the second signer with the second signers email address again and Adobe Sign wouldn't let me do this. Is there a way to resend the form to the second signer after the first person has signed it. And why is this happening?

When trying to create a widget, I'm getting the following error.  You are not authorized to send documents for signature. Please contact your account administrator.We've been a customer for years.  I tried to "upgrade" thinking that might be the issue, but that didn't help.Any ideas?Thanks,

I am using MegaSign to send many documents to employees.  Using a person's name or country as an example, these field character lengths/widths vary greatly. Is there a way to have the fields inserted into a document expand or contract to fit the length of the data that is being inserted?As it is now, in some documents, the data is being cut off because the field length is too small or there is significant white space in the sentence because the field is much wider than some of the data that is being inserted.  Overall, it looks messy and unprofessional to have the data cut off or have extra white space when inserting data into a sentence.  Is there away to avoid this issue?

Can someone please tell me why all of my customers that I send documents out for signatures say that they cannot get the apply button to activate on their cell phones after they input their initials or signatures. It is finally come to a point where I'm ready to jump-ship to Docusign. This is painful and unprofessional. Is there something I don't know about as a way to get this to work?

Hi,Objective: Integrate Adobe Sign with ServiceNowI have seen Adobe Sign support direct integration with some of the tools like Salesforce, Microsoft Sharepoint etc.I am looking for to integrate ServiceNow with Adobe Sign. Is there be anyone did this?Thanks and regards,Satyendra

Is there a way to customize the Thank You page of a signed form OR is there a place to put any tracking code on the thank you page provided?

We are seeing some documents sent out, getting all required signatures, and not sending a copy of the completed process/signed document to the initiator.  How can we be certain that the Adobe server actually sent an email to the initiator?Note that we are on Exchange in Office 365 and, in general, the initiator gets all copies of completed transactions. Also, if I go to the "History" for the document, it shows the following at the bottom:Source: server**Completed**If Adobe can show me evidence that the email was in fact sent (left their network), then I can go to our network admins to see if they can track what happened to the email at the border gateway.Please let me know what information you need in order to track/audit this issue (so, initiator name, time, date, etc.).Thanks,

First, I am not very happy because i tried a using chat help for this and no one could help me after I waited for 45 minutes for an agent. The person just sent me here and I have no idea how this could possibly fix a technical issue. I am seriously considering cancelling my Adobe sign subscription and using some other product to meet my need for digital document handling. Below is the error I am getting. Could someone please tell me what the @$#% is causing this issue? Sorry to vent but it is very frustrating to have no access to real help. Instead I am being bounced around and given the run around in return for the hard earned money I am paying out on this every month. Thank you.

In Human Resources, we have many document that we need to send to employees.  Some of these documents require a signature and some documents, we just need to show that the document was sent and potentially read by an employee.Often these 2 types of documents (signature required and information only/no signature required) are needing to be sent at the same time to many employees.  I chatted with your support staff and they informed me that I cannot use MegaSign to send information only documents.  This creates significant work and increases the challenge for ensuring compliance by not allowing MegaSign to send both signature required and information only documents to employees, at the same time.Please add to your product road map, the ability for MegaSign to send documents regardless of whether a signature is required.  Information only documents are very important for helping a company stay in compliance.

While testing out a form, I have sent multiple forms out for signature. Now they are cluttering up the Manage page. Is there a way to multi select and delete them without doing them one by one?

Hello,I need to know how to designate signage field location on an existing pdf.  There is functionality to do this by checking off the checkbox entitled "Preview document or position signature fields" (screen cap included), but we need to not have to do this each time we send an agreement.  I spoke with an Adobe tech support rep who told me that the pdf needed to be setup in acrobat first in order for this to be recognized from within Salesforce and Sign.  But my attempt to do so simply resulted in additional fields, not designation of where the signage fields are to go.  Please help by explaining where this sort of setup is conducted, in Acrobat, in one of the Sign Salesforce modules, or elsewhere.Thank you in advance,WD

This happens on all of my computers and on both the desktop Acrobat DC App and web based app. I have uninstalled and reinstalled the app twice. This is NOT a billing issue. I have contacted Adobe support everyday for the past four days and the problem has yet to be solved. Does anyone have any idea of what I can try?