Adobe Acrobat Sign

I recently created a new account with the hope of merging to my old account, since I have forgotten my previous login details. Old phone number on old account too.

Hello, I have issued 2 report for clients to sign. I added in a "text Input" box and cloned this. Why does that clone any words the clients type? Kinest regards, Ellyn   

Hi there, I want to have the option to send multiple documents in one transaction, get them signed, and get them back as seperate files. Now it merges into one file.I have an Enterprise-level account, but I don't have this (How can I split up a signed document back into the individually uploaded files? (adobe.com)) option in my Global Settings. Has this been removed in any update or something? How can I fix this?I really need this feature, otherwise there is no use for Adobe Sign in our business anymore.Thanks 

Hi There,  May i know what we can do if the agreement that need 3 signatures, after first person signed, 2nd person resigned, and cant proceed to 3rd person. 2nd person email is disabled.  sorry, im new with adobe sign. Thanks

Seeing anyone has had this issue or experience with it.  The issue is impactign a single record type and we are using a manul work around (we can send via the adcorbat pro site) but it requires multple manual steps to tie the docuemtn back tot eh correct account.  The screen shot of the error is attached.  I have a case open and we havebeen working on this for 23 claandar days so hoping someone in the community has come across the issue before and might have insight in how to resolve.

Hello everyone, I'm actually looking for a solution for PDF signatures, Adobe Sign in Power Automate looks like what I need. The issue is that I have no idea if the people that are required to sign the document needs a licence, or I need only the one account that is needed to launch the flow in the first place to have a licence and everyone else can run the signing part "freely". I didn't seen it reading the implementation documents! Thanks for your help! 

When I tried to send a doc for e-sign today on https://acrobat.adobe.com, I keep getting the error message "sorry, something went wrong". This has never happened before. When I tried to click on the 'i' (which I supposed would've at least explain what was the error about) - nothing came up. Why I'm requesting for e-sign via the web app instead of in-app is because there is no password function in-app.  Why am I encoutering this error and why can't you standardise the web app and in-app features? Why am I paying so much for this faulty app? 

Good morning! I changed my Adobe account email address a few weeks ago (not a new account, just a email adress change in account settings). However, the Adobe Sign agreements from the old email address persist on the Acrobat application. Is this normal? How can I delete them given that I only want to keep the agreements made with my new email address? Thank you for your response 🙂

I am encountering an issue where after I place initialing locations for the recipients on a document that requires no signatures, Adobe Sign gives me the following message when attempting to send:"There are recipients who need to sign this document that do not have a signature field assigned to them. You can go back and add signature fields or we will add a signature block for those recipients. Do you want to review or send the document?"I have previously been able to send documents for initialing only by the recipients, and I definitely DO NOT want Adobe to add additional signature fields.I am of course unable to send an important document because at this point I have no idea what the problem is. This is a pre-signed agreement that was physically scanned, so there is no signature metadata associated with it (it simply needs initials for a couple of amended sections).This has happened on two separate computers, with 2 different versions of this document (I thought redoing another and t

Hi There,  Customer is having an integration for adobe sign with MS team. Recently Microsoft announce there will be a retiredment for the office 365 connector , how to make sure there wil be impact or not on the current integration?  https://devblogs.microsoft.com/microsoft365dev/retirement-of-office-365-connectors-within-microsoft-teams/  Thanks

Hello,can someone help me with this?For Information I am using the Testversion of Adobe Sign

When I create a web form, and finish it and go look at what the link the recipient would see, all of the fields pop up in yellow where I can fill it in like normal. Except for the Name field. It doesnt ever populate. I have had to resort to using the Text box, and making that a required field. It is a quick fix but would rather have the name field be functional. Thanks

I have a situation where I need a signature from a husband and wife pair. They only have one email address. I've searched around and it looks like there was at one point a help article for this scenario, as I saw it linked in a forum post from 2019. But the link now just goes to a generic "how to set up a document for signature" article and does not address this scenario at all. If you  just create two signature fields, when one signs, the signature is duplicated into the other field. If you fill in the same email address twice, and specify the second instance of the same email address is to be used for the second signature field, only one signature field appears when they open the contract. If they click the link in the email a second time to open the contract a second time to try to enter the second signature, they are told that the document has already been signed. So what's the solution to get two different signatures on one documents when you have only one emai

I have documents which need to be signed in a certain order, with me signing last. When I use the request e-signatures option and I put myself as a recipient, I only have the option to sign then send, unless I turn on advanced editing. Is there a way to turn off this sign then send option?

Hi  I'm not sure this is something Adobe Sign can do, but is there a facility for partial E-Signing processes? For example, for some reason a customer must manually sign a document. This is then scanned and uploaded to our application in some way. Is it possible for us to perform our side of the signing via the Adobe Sign process? E.g. perhaps attach the scanned image of the external sign in some way and then ESign the final step? Thanks,Ben Young

I have purchased an electronic signature with a qualified certificate in another company ( CERTUM) . Is it possible to use this certificate in Adobe Sign instead of Adobe certificate? The problem is that in Poland Adobe Sign is not legally considered a valid signature and therefore we must purchase electronic signatures from designated providers.

Hi, I frequently have documents that I want to date after the parties sign them (say, Oct __, 2019, and then fill in the blank when the parties are ready to close a deal).  Is there a way to allow the dating of a document after the parties have signed the document? 

When attaching a filled out PDF with electronic signature to a document in Adobe Sign, the next reviewer can see the attachment and see the electronic signature, but all the fields are now empty.

We use the API to call AdobeSign and as of the 24th of June we get an error that the certificate has expired. We call https://api.adobesign.com to extract the Base URIs we should use, and it's after that step we get the echosign address with the expired certificate. Has something changed?

Hello,I'm new in Acrobat Sign, and i'd like to send agreements by API, using existing template (libraryDocument). But i still get INVALID_FILE_INFO error while the template is quite present on my account, puplished to api group, and I get the libraryDocumentId by endpoint /api/rest/v6/libraryDocuments;Do you know if there are any conditions to use this functionality ? Note that creating agreement with transient document works fine from my postman collection. Thank you for your help. 

I password protected a document for security when routing for e-signatures.Now that the pdf is completed, I need it to be accessible without password protection for all parties referencing it (company internal use), without compromising document integrity. Users must be able to review the document, and access links in the document. How do I do this? I tried using Manage Security on the pdf, but I got the message:"You cannot change or remove the security settings of a signed document. Please clear all signature fields before doing this."Note: We use Adobe Acrobat Sign, but not Adobe Acrobat pdf.Can you help?

I signed up for the enterprise plan, paid for it and cannot use it because I need to sign the BAA to be HIPAA compliant.  It isn't available anywhere online.  No one in the chat support function can help me.  I am constantly referred back to an "Account Manager" who does not respond.  I have a case open and have escalated it.  I am extremely frustrated and now remember why I used Docusign. How do I get the BAA?  Where do I get the BAA?    

I am 100% sure the e-mail I am using is correct, however whenever I try to send a document to get signed, it gets bounced and says it is "Undeliverable". Another coworker tried to and we couln't make it go through. When we sent a normal email to the address, there isn't a problem, so why is this happening?

Is it possible we can conditinal render content in document builder in salesforce using Adobe Acrobat Sign for Salesforce integration

Looking for someone in the US that can design and create fillable forms in Adobe Sign for our company on a per form basis. Does anyone know where I can locate one? I have 2 forms in particular that need calculations and some custom scripting.