Adobe Acrobat Sign

The E-sign and bulk send are missing from tools. I already tried repair and searched the forum. Is my version not compatible or how can I fix this?  

Dear Adobe support, I can't update my last name in the account profile:Change your account profile details, such as your profile name, photo, email, or mobile number. (adobe.com) The solution presented in the link does not work for me. "Account information and access: Add or update your account name, primary email address, mobile phone number, secondary email address." when I go to https://account.adobe.com/profileI do see account information, but I do not have the option to change it. Unfortunately it's displaying incorrect data, which means nor me, nor anyone in my organization can sign documents / use this tool.Can you please assist urgently? Thank you,Carolina

I have never encountered this issue before, and I am guessing that the employee is not being truthful. I sent out a document for signature, twice - both say they have been viewed with the date/time stamped. This employee insists he has not received either one - said he has checked his spam folder as well as inbox. Are there any instances of the tracker not being accurate - or falsly showing someone had viewed it?

In production 95% we get these below recipients automatically pulled from the opportunity but in the sandbox for all agreements to be sent we have to manually input the receipts. Please let us know if there is anything we need to do to have the same setup as production. 

I have a bit of a tricky issue that I'm trying to resolve. Hoping that you all can help 🙂 I work in our IT Operations department and I recieved a ticket from a user saying that they need access to a "Treasury Compliance" group in order to use the associated shared templates. The thing is, we don't have a "Treasury Compliance" group anywhere. Not in the Adobe Admin panel. Not on our local AD domain. Not in Microsoft AzureAD. I haven't been able to find this group anywhere. Our users do not use any on-prem applications of Adobe. It's all cloud based. What make this so odd is that we have users that are in this "Treasury Compliance" group but they can't invite or add anyone to it. I've confirmed this by remoting onto one of the member's computers. It shows on the shared template that it can be accessed by anyone in the "Treasury Compliance group" on the right side panel. I asked them if they know who the group creator is and they told me that she left a year ago.&nb

I have a question on generating the agreement. In production for few opportunities we get these below recipients automatically pulled from the opportunity but for few opportunities and also in the sandbox for all agreements to be sent we have to manually input the receipts. Please let us know if there is anything we need to do to have the same setup as production. 

Dear teamWhat is the Maximum size of document to upload in adobe sign per one envelope

Hallo liebe Community, ich stehe derzeit vor folgender Problematik: Ich habe ein PDF-Dokument erstellt, das Dropdown-Felder und automatische Textgrößen in den Textfeldern enthält. Wenn ich dieses Dokument jedoch per E-Signatur versenden möchte, werden die Dropdown-Felder unsichtbar und die Textumbrüche funktionieren nicht mehr. Außerdem passt sich die automatische Feldgröße bei mobilen Endgeräten nicht an.Hat jemand von euch bereits ähnliche Erfahrungen gemacht und weiß, was ich hier tun kann? LGCemile

I created a document requiring three signatures, two of the signers executed the document with the draw or type options and their signatures were automatically date stamped. The third signer used the image option to sign but this method did not add the date/time stamp. Is there any way to correct this?

hi guys, im trying to upload a signed by adobe document clicking on a link send by my client but still getting the same problem. Can anyone please help me whats the reason thanks in advance  

I can't figure out when sending documents for esignatures, to have the name auto fill so they don't have to type it in, and the date to automatically fill when they sign

Adobe Acrobat errorWe use Adobe Sign to approve important documents. Each signer has created an Adobe account, created the necessary signatures and settings.When a document is included in the signing round, notifications are sequentially generated to each participant about the need for their interaction during the e-signing process. The notifications arrive via email and include a "Check and Sign" link to an authorized page where the user simply clicks on the necessary fields and the signatures are automatically applied. There is no need on his part to authenticate during this process.The problem arises when one of the signers FORWARDS his email with the link to someone else. If the next recipient clicks on the "Check and Sign" link, they are taken to the same page as the notified user and are able to sign the document with the signature of the originally notified person!The subsequent signature notification comes on behalf of the original user who was prompted to sign the document. Ev

Good morning.I am wanting to generate documents that will be sent off to clients for signing and then returned signed - using Adobe Sign.  Automated creation of the document is easy (a document tool that generates PDF), and then using Adobe's APIs, the documents are sent off.  What I have not been able to quite grasp is the step where Adobe Sign recognises any/these designated fields (white-on-white etc.) on the document without manual intervention or use of Acrobat itself.  Is somebody able to point me in the right direction (webpage, tutorial etc.) please as to how I can tell Adobe Sign to utilise that document as a form - fields and signatures etc?Many thanks in advance.Greg

Why do check boxes go blank when I prepare/send form for e-signatures 

I use AdobeSign constantly for signatures, usually opening the document in the app, adding the email addresses, setting the fields, then sending. Ever since the update, the desktop app just freezes after I enter the email address. It goes back to the document, but there is no way to set the fields and send. I have been working around it by going to the online document center, but that is really a pain.  Why doesn't this work anymore??

Using the API, I use the /agreements endpoint to configure a RedirectUrl and obtain an agreementId.  I then call the /agreements/<agreementid>/signingUrls endpoint to obtain an eSignUrl. When the user open the eSignUrl, they complete the signing of the document and are then directed to the the configured RedirectUrl.  This works as expected, except for a second or two prior to the redirection, a UserMessage page is displayed (see attached screenshot) with the text "You're all set.  You finished signing <documentName>. Next <emailaddress> will sign." followed by a hyperlink  "You can also download a copy" allowing the user to see the email address of the next signer and download a copy of the PDF they just signed. I don't want to have the next signer's email address displayed.  I also would prefer to not have a hyperlink displayed for downloading the document as I want to manage the user experience in my own portal. I read one ar

In the fast-paced world of modern business, time is of the essence, and efficient document management can make or break a deal. Adobe Acrobat Sign's November 2023 release steps up to the plate, offering a range of features tailored to address real-world challenges. Let's explore how this update can elevate your workflow through practical use cases.    Meticulously designed to simplify the send for signature workflow, our new Send and Authoring page experiences help you accelerate your processes through improved usability and a self-explanatory user interface.    Experience the upgraded Send in Bulk feature, including a new interface and many enhancements that allow you to send complex agreement workflows with a few clicks. It has never been easier to send a specific agreement individually to hundreds and even thousands of signers. Customize field values for a personalized signer experience to every recipient while keeping control and adjusting individual timelines f

Ist es möglich in einem Acrobat-Account, bei verschiedenen Webformularen verschiedene Empfänger E-Mail-Adresse zu hinterlegen. Also für ausgefüllte Formulare. Zum Beispiel bei Webformular 1 die Mail-Adresse 1 und bei Webformular 2 die Mail-Adresse 2.  

I am unable to use my templates created in adobe for esignatures. The templates are viewable and can be edited but when selecting the files I recieve a message, "PDFs created with unsupported templates can't be sent for e-signatures" even though the template was created in esign. 

 How do I change the contact information shown on the Adobe Fill & Sign document? I don't want my Name and Email address shown here.   

We're trying to find out our companies usage of Adobe Sign, how many transactions we've used of our allotment, and cannot find it. I have access to the admin console of our company and I've made my own account a Sign admin. 

it take me several days to study and still cannot find solution. When I send required esign, there is no button/check to add password like we did in 2023. If we add password all file protected even in my computer that we needn't. The problem is we cannot send out password protect required esign. I have asked some friends, they all changed to docusign, and no time to waste in adobe sign. hope Adobe can find solution for us  

Hi,I am attempting to modify agreement with additional attached documents, I received the following error message from API:400 MODIFYING_IMMUTABLE_FIELDS: Name cannot be modified, DocumentVisibilityEnabled can not be modified, Locale cannot be modified, ParticipantSetsInfo cannot be modified, SendType cannot be modifiedThe strange thing is that I can modify it, if the agreement is in DRAFT state. but if I try to attach anything (doesn't matter what type of file) in AUTHORING or IN_PROCESS state  I receive this error message.Has anyone experienced this?Can anyone help me with getting this message? Thank you,Sanjay Parmar

In the past few weeks, I have been unable to upload a document that was signed outside of the AdobeSign environment.  The customer printed the document physically signed it and emailed it back.  We used to be able to upload that PDF to complete the signing process.  I can't do that anymore.  I would appreciate any help. 

All the agreements I've sent for signing today have shown a subject line of "Please review and complete {name}". How do i get the subject to automatically fill in the brackets { }?