Adobe Acrobat Sign

As in the title, I have a user receieving an error message when trying to send an e-signature request. What I've read indicates that it's an issue with transaction throttling, however only about 15 requests were made in the morning before getting this error, and less than 200 within the last 24 hours. This is by no means uncommon or heavy usage, and we've never recieved this message before. The user in question is licensed for Adobe Pro, and while the article I read was frustratingly vague on exactly how much it would take to trigger this error, that seems extremely low. Is there something else that could potentially be giving this message? Or some way to find more details about what caused it, in case it's being caused by duplicate requests or something of that nature?  

Hola buenas tardes, Estoy solicitando ayuda desesperadamente porque no  puedo conseguir que Adobe Acrobat Reader (ultima version) reconozca o cargue mi token con mis credenciales de mi firma digital.  Tengo una MacBook Air chip Apple M1 con Ventura 13.2 . Aparece el siguiente error:  " could not load the pkcs#11 module "Seguí todos los pasos indicados acá: https://helpx.adobe.com/acrobat/kb/acrobat-reader-crashes-while-using-e-token-to-sign-pdf-on-macos.html#access_token=eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LWF0LTEuY2VyIiwia2lkIjoiaW1zX25hMS1rZXktYXQtMSIsIml0dCI6ImF0In0.eyJpZCI6IjE2OTUzMDYzODU1NDBfOTY5MzIxMTYtMDAwOC00MjQ5LWFiNWEtNWQyNTVmMDQwZjJkX3VlMSIsInR5cGUiOiJhY2Nlc3NfdG9rZW4iLCJjbGllbnRfaWQiOiJBZG9iZVN1cHBvcnQxIiwidXNlcl9pZCI6IkEzMTI2MEVBNjRFMzk3RTIwQTQ5NUU4Q0BBZG9iZUlEIiwic3RhdGUiOiIiLCJhcyI6Imltcy1uYTEiLCJhYV9pZCI6IkEzMTI2MEVBNjRFMzk3RTIwQTQ5NUU4Q0BBZG9iZUlEIiwiY3RwIjowLCJmZyI6IlhaUkdCQ1dYRlBQNVVERUtHQVFWWUhBQVY0Iiwic2lkIjoiMTY5MjYzNzE1NzkyM18xMjk

Hello,Hope you are well. My name is Alice, I have lost my Adobe account with my portfolio https://unfhunt.myportfolio.com and can't recover it. Please, need any help with this issue.How did I lose the account?My main email address (unforhunt@gmail.com with the recovery email address and some other emails) was compromised all at once.  Being afraid that the hackers would reach my portfolio as well (it had a quite similar password), I hastily created two additional Google accounts, linked their recovery to each other, and changed the Adobe ID from unforhunt@gmail.com to a.liustsiber@gmail.com, as well as changed the Adobe password. Unfortunately, I forgot the passwords for these Google accounts, as well as the password to the Adobe account (that was a hard-hacked night). I have only my phone number where Adobe codes come in, but that is not enough to log in or reset the password.What have I already tried to recover the account?1. Reset the password (phone number

A few days ago the alternative for requesting e-signatures disappeared.  After logging out and in the symbols for requesting e-signatures reappeared, but when I now request E - signatures via Adobe Sign Enterprise the system gets stuck.It has worked before and I can sign myself. What should I do? 

I've just bought and installed Acrobat but when I try to Add my signature using the Fill & Sign > Sign Yourself > Add Signature option, Acrobat screen just goes black (see attached) and I can't click on anything.   Initially I thought I had to end the task using Task Manager. After many more attempts with other documents, after checking for updates, after a restart, after running a repair, I discovered that Esc works to get me back to the document. But I still can't use this option to add my signature   [Moderator moved the thread to the correct forum]

The website i am developing on recently change IP address via their hosting company.Now i get an unknown host error when using the api (see image)I have an adobe developer account and i'm using a developer test key for the api calls, i have tried creating a new key but that doesn't work.Can anyone advise on how i might resolve this or whether i need to change anything in the adobe account to fix this?Thanks in advance, Rob   

I have prepared a document for eSignature twice now, with the same results.  Three designated signers, of which I am one.  When I open the form to sign, it is having me enter on fields assigned to another signer.  I deleted it the first time and sent a second time with the same results. what the hell is going on? how can an eSignature tool have this problem?  Is the whole tool broken? why is there no edit feature to edit an existing esignature document so I can troubleshoot on my own? Why can't I get someone from adobe on the phone?  We are running businesses that run 24x7, but Adobe is only available during business hours??? For something this crucial, I need someone to help ASAP.  I'm losing customers, or at the very least looking like a fool. Can someone at Adobe please do something? This is very frustrating.  I might be done with Adobe Sign unless this is fixed in the next 24 hours.

I need to setup a web form that allows multiple signers without knowing their email address before hand. In this case, the first signer is an applicant and the second signer is the applicant's witness. I've seen videos online that show a form where the first signer enters the email address of the second signer. However, when I setup multiple signers on my web form it requires that I put in the address of the second signer. However, that address will change with each application. Can this process be achieved?

Hi,  Can someone confirm whether Adobe Sign E-Signatures are valid/recoginized in China? Thanks 

Adobe you took a system that worked and made it completely unuseable. All I want to do is take a pdf form that I filled out and send it to a client to sign. It used to be super straight forward, fill in the form, click save, specify customers Email and where to sign. Now this thing is a huge mess and doesn't work at all. These new updates you guys keep doing throughout your programs are not looking good, as someone who has paid the monthly fee for years on end I'm ready to cancel and use a cheaper option. 

Hi All, I notice the transaction license is being utilise even I didnt use the "Send for Signature". May I know if there any changes to the behaviour because I couldn't recall I being charged when I only use the "Fill and Sign" without sending it for signature.   

A digital signature showing as "LTV enabled" in the signature panel of Adobe reader becomes "not LTV enabled" if in 'Signature Verification Preferences' dialog that opens (In Edit > Preferences, under categories, select Signatures.. From the Verification box in the Digital Signatures panel, select More...) , we deselect the Require certificate revocation checking to succeed... checkbox. However, the same signature again becomes LTV enabled if we select Require certificate revocation checking to succeed... checkbox. Is it a bug in Adobe Reader. 

Hi Team,After generating adobe sign URL if user signed the agreement & try to clear the data with the help of options menu “Clear document data”.  Data has been cleanup successfully we can see “Document data clear” message on window but once user again click on signature field last signature automatically pre-field in signature field, we just want to confirm with you is this a normal behavior of a signature type field? If not do, we have any suggestion for us to mitigate this issue?  Same senario we observed for below signature dialog as well.  Thanks,Vishal Bansal

Hello everyone,I have been able to get the access code using this URL:https://secure.na3.adobesign.com/public/oauth/v2?redirect_uri=https://localhost/AcrobatSignOauthServer/Home/OAuthCode&response_type=code&client_id=redacted&state=xxxxxxxxxx&scope=agreement_read:account+agreement_write:account+agreement_send:account+widget_read:account+widget_write:account+workflow_read:account+workflow_write:account However, when I use the access code returned from the URL above to get the access token, I got the error "Error: Request Security Violation at /oauth/v2/token". I tried with different versions of the URL below but still unable to get the access token: https://api.na3.adobesign.com/public/oauth/v2/tokenhttps://secure.na3.adobesign.com/public/oauth/v2/tokenhttps://api.na3.adobesign.com/oauth/v2/tokenhttps://secure.na3.adobesign.com/oauth/v2/token Can someone tell me what should be the correct URL for the endpoint? I checked on the developer forum  and qui

In my organization we use both Adobe sign and Acrobat Pro DC. Many times we need to compare different versions of PDFs including some that are signed using Adobe Sign. However, we can't make it work with the Adobe Sign signed ones as we get an error that we need to modify the security settings. I can't find any settings regarding the ability to allow the the compare to happen. We end up converting to Word and comparing there. Is there a way that can be done from Acrobat?

Hi all, I have a question about the impact of the ICU locale enforcement by Salesforce in their Spring 24 update.Will Adobe Sign be impacted in any way?Sadly release notes did not shine a light to this question.Any information or relative links to this would be helpful. Many thanks,Sokratis

I am trying to prepare an excel template to automatically come into AdobeSign with signature fields instead of manually placing them each time.According to this reference, this can be done in excel.https://helpx.adobe.com/ca/sign/using/text-tag.htmlI've tried just placing the text and converting to PDF, but they just come through as plain text.How do I add a text tag to a document in excel so they show as fields in AdobeSign?

Dear community, i've be using fill and sign on my ipad pro 2016, for 2 years now. This weekend I tried to modify one of the documents and boom, no document is there, it's like a fresh account, no signature, exceot that it memorized what I tuped before, as as soon as I start typing old text pops in,  was not able to get a solution from adobe support and was advised to revert to forum, sonI am still hopeful.well even my profile is blank like new onewaiting for the bright minds

During electronic signature, other team member is able to sign in place of other with out initimation   [Moderator moved the thread to the correct forum]

Hello,I am receiving the error message "Access token provided is invalid or has expired" when accessing documents. When I first tried to log in I was getting Error There was an error with this action. Try again later.00fcdfd1-4370-40fb-b851-77908032fbfc at the Adobe Sign sign in page. Now I have finally been able to get in to the documents and getting the "Access token provided is invalid or has expired". I have had nothing but issues since the updates to adobe sign and I really need to be able to use the product I am paying for and have it function properly. Any help in resolving this would be greatly appreciated.Respectfully,Paul

Hi,I have a strange issue with my templates. I added a file attachment field in a template. But when using the template to request a signature, the file attachment field is not present (same thing for an image field).But if, in the editing steps, I add manually a field attachment to the file, this last one is shown and work correctly.I'm I missing some config?Thanks!

I am getting a message System errorYou are not authorized to send documents for signature. Please contact your account administrator. I am not sure how to fix this. Can you please help? Thanks! Marta

Dear community, i have a serious problem with my (free) AdobeSign account. I'm not able to send documents for signment any more - I get following click on the "Send" button at the Web-FrontEnd of AdobeSign:  In english:"You are not permitted to send documents for signment. Please ask your account administrator.!" Also a signment request from AcrobatReader failes... I dont have an account administrator - and I should have even with my free AdobeSign account the permission to request up to 3 signments per month. I only need one per month - now I dont get any signment at all - not last month - not in the new month December.What is the problem here? Can I administrate my account accordingly to allow signment requests again? Where?Or should Adobe support administrate my account?I already tried the Adobe hot-line - but they couldn't help me and suggested to post it here. Hope anybody can help here. Thanks  Mario 

When I send a document to a list of users for parallel signing, does each user add his cryptographic signature over the crypto-sign of the last user to sign the doc, or just on the bare document? This may have several implications.For example, A). A document may indicate agreement of all the undersigned to some body stated in it,ORB). A document may be needed to be signed by a group of people in a hierarchical organization, where each person only reviews the document if it has been signed by all those in the hierarchy below him / her. I'm fairly confused as to how it currently works and couldn't find any supporting documentation.

We just started seeing this issue this morning out of no where:InvalidArgumentException: Required option not passed: "access_token"Seems like our maybe our adobesign refresh_token that is used to generate the access_token no longer works. Any ideas? Note, that this is the first time we have seen this issue after years of daily use. We run into this issue when trying to retrieve documents.