Adobe Aero

Hello,  I'm an Aero beginnner, just downloaded to play with the Geospatial creator on my PC. I've tried loading a point cloud of a tree thats in GLB and GLTF formats. I'm getting the error "ignoringprimitive is not triangle based" over and over again. Does this mean Aero does not work with point clouds?  I read in another post that I need to decompress it. Wondering if anyone's come across this issue.  Thanks

Despite this, I applied changes with a link in a qr code or link. I cannot see my revised version when I've done revision in my scene. Am I doing something wrong or is this a technical bug?  

What is that strange black rectangle that sometimes shows up in previews?

1. Aero Version 0.18.42. Monterey 12.6.63. Try to open any assed4. Expected result: Opens Asset | Actual result: Aero Crashes I work at a college in a domain environment.  I have the latest version of Aero installed in a lab on campus.  Aero opens fine, however, when the students open an asset it immediately crashes. This is happening on around 30 different machines in a lab every single time any asset is opened.  It does output a log, which is attached to this post, but it is a lot of lines and I can't make heads nor tails out of it.  I reached out to Adobe support and they were pretty much worthless.  

Has anyone encountered difficulties when importing FBX files into the Adobe Aero mobile app? Specifically, I am experiencing issues where the animations do not play and the colors are missing. If anyone has found a solution to this problem, please share your insights.iPhone Pro 13 iOS Version 16.3Adobe Aero AppVersion 2.21.2 (60)See screenshot below:  

Hello, the video on iphone 13 pro is very stretched (886 x 1920) and does not use stabilization.

I've got the 1TB hosting offer with 90%+ available the glb shows in other 3D mobile viewing appsexisting aero .real files show with their glb but no new glb can be added  of course usdz fbx obj are never showing this seems to happen every month or sothe glb that I first realized this is an issue with is only 20MB and I've found aero can handle 100MBmy phone has 15GB available so not a local storage problem - the GLB is on iCloud anyway 

Adobe Aero on my iPhone 11 won't open my file with custom character imported? (synced from Desktop creative cloud). It loads to 100% but doesn't open in AR view (video attached).

I create a nev project and try to import a glTF/GLB file, progress goes to 100%, but file opens empty.It opens an old project with the same file normally though.It also loads CPU heavily even with an empty scene, like 30% on my notebook.

Hello, I would like to try augmented reality, but it is impossible to download the Aero app on my Android (V.13)I’m French, I don’t know if it plays a roleCan you enlighten me on what’s going on?Thank you very much

On iPhone 12 Pro Max aero app - downloaded glTF file and saved as .glb ... when pressing "+" (whether from on phone or iCloud) files show but as disabled (not clickable or importable). So no .glb can be imported to a new scene or a current scene. Do I need to uninstall app and reinstall? Any other fix?

I made a test project on my laptop with Adobe Aero. The size is 1,73MB and when I try to share it, there is a massage that says it can't create a link. "Unable to create a link. Something went wrong and we couldn't generate your link." Am I doing something wrong? 

Is it possible to fix that during recording or making photo reality is out of focus. I tryed both: iPad and iPhone. Earlier version Aero didn't have this problem. It is important for making documentation and when AR interacts with reality to have bot elements in focus.

Hi - I'm experimenting with Aero and its working well but I've come across an issue when starting to use triggers and actions. Essentially I cannot find a way to delete or remove an action or trigger once created. I have attached two images: One is from an Adobe tutorial video and this clearly shows a bin icon. The other screenshot is of my interface using Aero but there is no bin icon or correspoding text box.   I have tried highlighting different areas but I cannot get it to appear.  I am using a Macbook Pro (OS 12.5) and using the latest Aero version: 0.18.4 (#241). I have checked with a colleague using a PC and she has exactly the same problem. Any suggestions would be really helpful as I'm not sure how I can use triggers and actions without this facility. Appreciate it's a Beta release so this may not be fixable. ThanksTim

hello i have seen that there has been an ubdate on aero, unfortunately this ubdate had destroyed all of my art work on this appplication. Is there anything i can do?

Since the last update, augmented reality disappears if the anchor image is no longer in view of the camera. This bug already existed if the application was not downloaded. It is now systematic. Depuis la dernière mise à jour, la réalité augmenté disparaît si l'image d'ancrage n'est plus dans le champ de la caméra. Ce bug existait déjà si l'application n'était pas téléchargée. Il est désormais systématique. 

Hello, I am trying to run Adobe Aero for Mac OS version 12.5.1 I keep getting a white screen and then the program shuts down, saying there is a technical error so it couldn't open the application. I just downloaded it about an hour ago trying to run it to create Google Maps (AR) links.

When lanching an Aero AR experience with anchor, if Aero App is not installed on the device, the App clip only works if the anchor is visible. If the user turns the camera and let the anchor disepear, all the scene disepears 😩. If Aero app is on the device, this problem does not occurs. The AR experience works even if the anchor is not seen by the camera.

Whenever I replace a png.zip image sequence with an image sequence of the same length, scale, etc the Behaviours / Play Images animations settings change. Trim: 1-1fr (instead of 1-120fr)Speed: 1fps (was 30fps)Delay: stays the same as originalInfinite loop: stays the same as original I'd love to be able to replace and iterate in my workflow. Currently I'm doing the settings for 18 layers for the third time tonight.

Hello,  I'm a Senior Media Teacher in Canada, and I've been using Adobe AR with my students as a new and exciting way to showcase our artwork using emerging technologies. Overall, AR has been a great success in getting students to appreciate the technology and how they can use AR as a new way of looking at digital art.  However, what we're noticing is that when we first download the Adobe AR mobile app and go through the demo, some of our students are stuck on 'Uploading Documents'. It would appear there is no reason for this, as I have yet to find any correlating pattern for why it happens. Each student has a different (Newer or older) iPhone device and unique email that has access to Adobe programs. Deleting the app and reinstalling doesn't help. I thought, "Maybe it's the school internet?", suggested students go home with their devices and try installing AR there in hopes that it uploads properly(?). Unfortunately, this didn't help either. They get stuck in an en

Hello, My phone can't open my file via link and qr code, it's only 1.8M, I don't know why. Here is my linkhttps://adobeaero.app.link/WCneDrRlRyb 

Hi, When I move X via the arrow, it also moves in other directions. Is that a bug? Or can I turn that off somehow?  

Quando cerco di installare aero sia su mac che su windows il programma di caricamento parte arriva al 46% si blocca poi riparte dal 74% e poi di colpo arriva al 100% lo installa ma quando tento l'avvio non si apre. 

I've created a project in Adobe Aero and I'm looking to create a shareable link for it, however when I hit share and try to create the link I am met with the message: "Unable to create link. Something went wrong and we are unable to create your link". I've tried creating the link for my project on my iPhone, iPad, a Desktop PC and a MacBook and nothing seems to work. I see similar threads but none of the solutions on those worked for me, I was wondering if somebody could help! I'm currently on a PC running Windows 11, and using a school Adobe account.

 Using this link :https://adobeaero.app.link/w8IMmvwBlyb It will not play, only on my iPhone for some reason. I've even tried on a friends with the same model.i've deleted it all, rechecked. Preview in the app is also fine. No error when sharing. Not had this issuebefore. Dosn't feel with me confidence. When is this app out of Beta anyway?