Adobe Learning Manager

User lifecycle management is an important part of administering Adobe Learning Manager (ALM). A common question administrators ask is:If a user is deleted, does their learning history disappear?The short answer is: No In this article let’s break down how deletion and restoration work in ALM. What Happens When a User Is Deleted?When a user is deleted — whether:Manually from the Admin UI, or Automatically via configured rules (such as inactivity-based auto-deletion),the user is soft deleted, not permanently erased. (Permenant deletions can be automated seperately)What Does “Soft Deleted” Mean?Soft deletion means:The user record remains in the system. The user status is marked as DELETED. The user cannot log in. The user is hidden from active user lists. User is removed from all user groups/active fields. Learning history, enrollments, and completions are retained.In other words, the learner’s data is preserved within the system unless a full purge operation is performed. Is Learning Data

 Problem Statement:Administrators may notice that “Last Refresh” timestamp shown in Power BI not getting updated. Although they see the latest data being exported in the data set. This giving the impression that integration may not working as expected or expected data may not flowing. Brief Description:Adobe Learning Manager (ALM) writes data directly into the dataset using the Power BI REST API and does not trigger a Power BI refresh operation. Because no refresh operation occurs, Power BI does not update the Last Refresh timestampIf the dataset contains the new records but the Power BI “Last Refresh Date” does not change, then ALM has successfully exported the data.This is known behavior for dataset ingestion via Power BI REST APIs. and If more details needed on Power BI’s refresh timestamp, Power BI Support can assist.Why the “Last Refresh” Timestamp Does Not UpdatePower BI shows the Last Refresh Date only when:A manual refresh is performed in Power BI, or A scheduled refresh runs i

Problem Statement:ALM automatically sends failure notifications when webhook delivery fails. Admin who is not managing any Webhook connection alos received  the notificationWhy did I receive a “Resolve Webhook Connection” message?Brief Description:ALM automatically sends failure notifications when webhook delivery fails. These are triggered when ALM cannot get a successful response (HTTP 200–299) from the webhook Target URL.Common reasons you received the message:You are an Admin user in the ALM account. Your email is included in the “Webhook failure admin emails” list. This does not mean you misconfigured anything yourself.What the Alert Actually MeansA typical email looks like:Your webhook target URL is not responding… If unresolved it will be disabled.This simply indicates:The customer’s webhook endpoint is failing or unreachable. Someone with Integration Admin access must validate the webhook configuration in ALM.Additional background:ALM sends the first failure notification after

Problem StatementAll Job Aids are not visible when using the search field in Course Settings. The dropdown shows only a few items, making some Job Aids appear “missing.”Brief Description:When working in Adobe Learning Manager (ALM), administrators often attach Job Aids to courses to give learners quick access to supporting materials. However, many users notice that when they click the Job Aid search field in the Course Settings page, only a few Job Aids appear, even though the system contains many more.This behavior can seem confusing at first, but it is actually expected and tied to how the platform’s typeahead search component is designed.In reality, the search field for Job Aids uses a typeahead component that displays only five items by default. Additional Job Aids become visible only when you start typing their name. How the Typeahead Search WorksThe Job Aid selector uses a performance‑optimized search component. Here’s how it behaves:By default, the system displays only the first

Adobe Learning Manager (ALM) provides a powerful reporting framework that helps organizations track, analyze, and optimize learner progress across modules, courses, learning paths, and higher‑level learning paths (details of certification data is not included in this article).One of the most valuable reports in ALM is the Learner Transcript Report, which gives a granular breakdown of every learner’s learning activity.This article provides a systematic, easy‑to‑understand explanation of the ALM Transcript Report data structure, helping administrators, L&D teams, and reporting specialists interpret the report accurately.The Transcript Report in Adobe Learning Manager captures detailed progress information for every training entity a learner interacts with:Modules Courses Learning Paths Higher-Level Learning PathsBecause ALM allows nested structures (modules → courses → learning paths → higher-level paths), the transcript report includes multiple rows per learner depending on the trai

Brand New, just checking it out. How do I get started? 

Adobe Learn videos are not helpful because the do not show the bottom of the videos.Th Progress bar is cover up the screen.When the speaker does something behind this progress bar, I can not see, and now I am struggling to find out what they did to get particlular menu.https://www.adobe.com/learn/photoshop/paths/photo-editing?learnIn=1 

Get certified for Adobe Express to showcase your expertise!May I check if anyone else has encountered an issue where the Module 1 quiz prevents you from progressing to the next module? The system requires completing the quiz at this stage. I have already finished the English version of the quiz, but it appears that the quizzes in other languages also need to be completed before I can move forward. This does not seem reasonable.Could you please advise on how to resolve this? Thank you. 

Hi all: Wondering how you can tell which courses that are offered provide CEU's

Merhabalar; Kayıtlı kredi kartımı sitenizden kaldırmak istiyorum. Neden ben kendim ayarlardan bunu kaldıramıyorum merak konusu açıkçası. e-posta adresim : emirguler.016@hotmail.com Bir an önce kaldırılmasını talep ediyorum.

I purchased Adobe Creative Cloud Pro, and the installation went smoothly. However, when I try to launch an application, I get the message: "The login attempt does not match the egress IPs of the profile assigned to this computer. Contact your IT administrator." My computer is running Windows 10. I intend to use the programs for personal purposes and am NOT part of a company or team. I only installed Adobe Creative Cloud Pro on my personal PC. Several years ago, I had Adobe Creative Cloud Pro installed on my PC. It was provided by the school, but I uninstalled everything using Creative Cloud Uninstaller. I would be very grateful for any solutions or tips.

Planı iptal ettim ama kart bilgilerim sistemde hala kalıcı duruyor. Tüm Kart bilgilerimin sistemden silinmesini istiyorum. Mail adresi: gozde.dimdik@voltmotor.com.tr

due to technical issue I couldn't join the certification exam, I have tried multiple time but I couldn't join the certification exam.now what to do again it is asking to pay the fee for voucher, please help

I would like to understand more about the transcript statuses. It appears that the statuses are Completed, Not Started, and In Progress.If someone is Yet to Mark for an ILT course they appear as Not Started.If someone is marked as Not Attended for a course they show as In Progress - shouldn't they show as Incomplete or Not Attended?

I misstakenly uploaded the wrong Metadata when setting up the SSO and now I cannot signin again to fix it, can someone help me with that?

I want to delete my saved credit cards in my account. I canceled my plans but I couldn't delete my credit cards. I request this to be deleted. I canceled all my plans. You no longer need my credit card information. I request this to be deleted.nkahraman128@gmail.comI request the authorities to contact me through my e-mail account and resolve this issue. Thank you in advance.

The October 2025 release of Adobe Learning Manager is now live! Check out the highlights of this release below.   Go1 enhancementsYou can now directly bring curated content from Go1 directly into your Adobe Learning Manager Learning Paths. If you have an active Go1 license you can access Go1 hub from within the learning path creation flow to curate a playlist from Go1 content using their advanced search capability, AI chat assistant and more filters.Also, Go1 courses can now be part of recurring certifications. This allows consuming any compliance courses at regular cadence without setting up certifications again.   Instructor marked completions in Learner TranscriptsEarlier when using incremental Learner Transcripts (LT) for automation workflows, instructor marked completions after the session date were not captured. The completion timestamp reflected the original session end time, but not the time instructors marked the completion. As a result, learners' attendance and

We created an email announcement to be sent to a specific user group only and then saved (pic 1). We edited the email announcement and saw that the Registered Users group had been automatically added to it (pic2). We removed the Registered Users group and saved again. We edited the email announcement again, and the Registered Users group is back.  We cannot get rid of it. We want to create an email to go to a specific customer group only, but we can't because of this. Is this a bug or is this working as designed? Thanks for your help. 

Ik heb inloggegevens om via Adobe een e-learning van de CELF te volgen, maar ik geraak er helaas nie

I am working on an initiave in our company to assign out Learning Paths to ALL staff based on their job function. Since the courses included in each of the 11 different Learning Paths will be broad for the learners receiving the LP (meaning not every course will be necessary for each person) we want to ensure that the entire Learning Path is optional. When I create the sections in the Learning Path and try to publish, I am prompted to make at least one section mandatory. While I understand the logic behind making one course/section mandatory to ensure the Learning Path can be "completed", we don't want to identify a specific course/section as "mandatory" for anyone. Is there a way to keep the entire LP sections/courses all optional? We don't want our learners to be confused by seeing the word "mandtory" or "required" on a course/section. Or is there a different way that someone sees to go about this if making it all optional isn't possible? Appreciate any info or help on

I finished all the steps in presentation design course on Adobe Digital Academy and the last step is to submit the final assignment pdf to the upload form and complete the survey. The issue is I am not being shown the upload form on the last page to submit my pdf assignment even though all the steps are checkmarked and I have completed the course survey.How do I submit my final assignement to complete the course and recieve a badge from Adobe.I am attaching screenshot of the page if that helps.

Dear support team,I uploaded two modules with videos, but now every time I try and create a new module and upload a video to, the uploading screen just remains at 0% and nothing uploads.I inquired about the maximum size of each video that can be uploaded and was informed that it shouldn't exceed 600MB. But now even though they are below 600MB I am still unable to upload these. Kindly advice what to do.Thank youBest regards,Hala Alturki

Hi all,  Trying to get into the sales accreditation but getting the next screen. Anyone that can help out?  

Just a feedback on the Adobe ColdFusion Certificate program Training Course. Chapter 10 - Design Patterns refers to concepts from Chapter 12 - Object Oriented programming in ColdFusion. The order of these chapters should probably be reversed. It would also make sense to me to have those two chapters together and move the database chapter (Chapter 11) after or before the above two. 

Hi Everyone, While reviewing the system requirements for Adobe Commerce 2.4.7-p5 on the DevDocs, I noticed that RabbitMQ 4.1 is listed as the supported version. However, I couldn’t find any reference to RabbitMQ 4.1 in the 2.4.7-p5 release notes.Interestingly, RabbitMQ 4.1 is clearly mentioned and documented in the 2.4.8 release notes, along with relevant instructions and support information.Could you please confirm whether RabbitMQ 4.1 is officially supported in 2.4.7-p5, or if this might be a DevDocs  typo error?