Bug Reports

I wanted to put a series of .MOV videos into my CC folder in order to be able to work on a Premiere Pro project at both home and office.30 files for approx. 7Go, max file is 2.5Go, smallest is 250Mo.After a very short while, the CC sync program hogs the computer totally. It's not even possible to move the cursor or very slowly. Mac and tools show it's getting up to 120% of processes.It tried twice, and if you can't at a moment delete the files, the computer end up rebooting itself.

Bad request 400 (on assets2.adobe.com) when clicking on libraries (assets.adobe.com)When will they be integrated again?Sometimes I have the bad request page, sometimes it does work??

My idea is not to redesign your assets website if It breaks key functions. Especially the link to share video, my client has a presentation due tomorrow and needs to also view on their phone. This is really disappointing.This is what I get, and the video will not play.

XD files only sync when I save them as a new file. Niether XD files can not be downloaded from the cloud web platform, however I see there the relevant, latest state.

Up until recently, if you chose "Collaborate…" in the Creative Cloud Files folder, a browser window would open up with a form to directly share the file/folder with someone. Now it gets redirected to the main Creative Cloud page (the same place "View on Website" would lead you to). The same thing goes for "Share Link…" and "Show file activity" which redirects to the shared assets' page on Creative Cloud (just like "View on Website" would).Tested environments: MacOS Mojave, Windows 10

When retrieving page resources, rendering occurs and freezes. PSD resources are not displayed

I moved a file from a folder to an other folder but the file could not tync for some reason, so i tryed again with a copy and that did work. Afterwords i deleted the failed file. But it keeps giving a sync failure, even after i deleted the file (i also emptied my trashcan)Its pretty annoying because of te window that keeps popping up.

whyn I can see and play a MOV video after upload, but the link I´ve emailed is useless? Error message: "No video in supported formats found" I thought it´s adobe... But now I quickly move back to googledrive or dropbox, clients are waiting :((((((

I tried uploading 2 adobe xd files to the adobe Creative Cloud through the upload function on the website. It kept uploading them as ZIPS and not XD files. This prevented me from opening them in the Adobe XD Mobile App. Then I tried "uploading " them through the Adobe XD program. Wich actually is moving them to the Creative Cloud Files folder. The files automatically got put in the deleted folder, essentially removing them from my desktop and making them unacessible. When I try to restore the deleted files I get the error message. "Unexpected token T in JSON at position 0". I expect this to get fixed quickly as it got in the way of my work.

When i click restore from deleted option, the message says files has been restored. But there is no file sync and also the file is not available on the assets files section.The file has completed vanished and i have lost my valuable projects filesWhere are the files?

I selected a file to restore and got a message that it had been successfully restored but I cannot find in any of the other folders. Since there is no search function in the new assets interface, I had to search on my computer (which is synced) but it is not there either. I've refreshed and waited almost an hour but has still not shown up.So, in summary, an important folder that had been previously archived and should have been restored has completely disappeared.

I created several folders in my Cloud for Teams. I invited several people to share the folders. They can see the folders, but I cannot. Why?

my latest file is deleted by me with a foolish mistake, and I can NOT retore it back to "files" folder. Every time I press restore, it only shows "gf_mockup.xd could not be restored - Unexpected token T in JSON at position 0" can you help to restore the file and let me download or sync with my local folder? please.

As I was attempting to upload my first file to my library, it said that I could not, as I had used 21/20GB... Which first of all, doesn't make sense, as you can't use more space than you have. Also, there is no way that the file I am uploading is taking up over 20 GB, and I have never uploaded files there before.

Can not move all selected files into other folders. Even though it shows that the files have moved, when I refresh my browser the files are back in the old folder. I am not able to manage my files correctly.

Cloud file image thumbnails not visible for any folder. Any thoughts?

In the previous version, you could download as several different file types. This is ESSENTIAL to our team's workflow as different people's software have different requirements. Why did this go away?

The following issues occur in the new Assets Web site on mobile (Android 7.1.1, using Chrome 62.0.3202.84 or Edge 1.0.0.1267)• Cannot see page header until rotating device, and then only halfway• Cannot scroll page, it instead opens file

From time to time the Library panel becomes unresponsive and I cannot click or select anything. Currently if I double click the library I want to open it opens the colour picker.I can only get it working again by quitting Illustrator and reopening.

Hi,Recently my CC Library inside InDesign has been having a lot of syncing error, forcing me to restart the software more often than I'd like to keep using it. Meanwhile, this doesn't happen at all in Photoshop and Illustrator... Could there be a manual "Re-Synch" option on right click or something so we don't have to restart the app?Thanks!

Sharing of Creative Cloud files does not work anymore for some reason. When I create a link just like before the link leads always to completely blank page with all browsers (Chrome, Explore...). This worked just fine before, but not anymore for some reason.

During large uploads involving many files (eg. syncing a project consisting of a few GB and hundreds of files) the CC notification icon disappears from the taskbar leaving a blank space. Clicking on the blank space flashes up the Creative Cloud application but then the application immediately crashes. The file sync continues in the background.Solutions I have tried:Updating Creative Cloud - Didn’t work. Problem has been occurring through many versions.Uninstalling then reinstalling the Creative Cloud application - Didn’t workClearing out the database files (.db, .db-shm, or db.wal.) - Didn’t workRepairing through Windows “Programs and features” - Didn't workClean install of Windows 10 - Didn't workClean install of Windows 11 - Didn't work

my idea is that you fix it so that it does what you say it does

Something happened a few updates ago that affected the way white graphics appear in libraries. White vector elements used to preview as objects with transparent backgrounds but now white vectors appear as white squares the size of the link. I'm assuming the previews are no longer in png format but jpeg or some other type of file that flattens the image with the canvas.I work with a lot of white vector logos so this bug has been particularly annoying to my work flow, please go back to how it was before!

My DNS & DNA