Bug Reports

I downloaded Adobe Stock Asset #646290770 as a preview first. It worked well in the video so I licensed the 4K version. The Asset was 10s of nothing. So I licensed the HD version and the asset was also just 10s of black. How do I get the correct asset or get a refund?

I don't know how to link this specific Template that I bought but I am not getting what I asked for.The template is a pitch deck in landscape format when I download it appears as a CV in a horizontal format, just a totally different file. Can anyone help?The file name is: AdobeStock_524117440Pitch Deck LayoutBy PixWorkFILE TYPEINDTFILE SIZE2.52 MBUSE WITHInDesignLICENSE TYPEEnhancedTemplate details:1920 x 1080 pxRGB18 pagesSample text is for display only and may not be included in the end use - add your own text or imagesPhotos or design elements shown in the preview are for display only and are not included in the downloaded fileInDesign Template (1 Plan credit) (Licensed)

Hello, I'm ultimately unsure if this is my misunderstanding due to Adobe documentation or if I'm doing something wrong. I have an annual contract with (2) Adobe Stock subscriptions. One for 40 assets a month, and another new one for 750 assets per month. I have listed the admin account as the user under both products to attempt to activate Stock per this Adobe help page to assign users to Adobe Stock for teams . Issue 1?: when I go to stock.adobe.com, I see plan credits instead of assets. There's another Adobe help page (under Common Questions > Adobe Stock for Enterprise and Teams, then under "Adobe Stock for Teams > How should I activate the Adobe Stock Plan for teams that I purchased recently?) that shows assets instead of credits under the user profile so I'm confused here. To further my confusion, our team license history shows credits being used instead of assets. Issue 2: Auto assignment. For URL-only access, when I go to the product access UR

Hi, years ago we have bought several images of a castle with regular license. Lately, we discovered that their license was changed to editorial. Can we still use them in the terms of the old license? Thank you!

Seems like other people are doing similar things, so here goes- Very clear abuse of Generative AI, hundreds of pages of images, but I only saw one actually tagged with the AI tag.https://stock.adobe.com/contributor/211183567/george-fontanaPlenty of examples of nonsensical imagery, abuse of the same repetitive style/prompts, useless grids of images, illegible text, etc etc. You should probably know what it looks like by now. 

Bonjour.Je tiens à signaler que je viens de me faire avoir par une personne qui propose un fichier vectoriel 705414427 soit disant ''full editable'' sauf que tout est décomposé lorsqu'on ouvre le fichier ! C'est une pratique vraiment nulle ! C'est une tromperie, voir une arnaque ! Je suis vraiment mécontent >:((((Ce fichier devrait être supprimé !    [le modérateur a supprimé le fichier original ci-joint].

I recently downloaded this photo, and it appears to be AI generated, but it was not labeled as such, and I always turn on filters to exclude AI content. I unfortunately didn't catch this until after I licensed it and noticed all the hallmarks of an AI generated photo.https://stock.adobe.com/images/a-warm-and-inviting-living-room-filled-with-comfortable-furniture-and-a-crackling-fire-in-the-fireplace-perfect-for-creating-a-cozy-atmosphere-in-any-home/650183526

This artist is taking ai generated images and throwing them in live trace and calling it a day. There are major issue with extra fingers an such. How are these vector images passing quality control? for example they are not marking their stock as AI gen nor bothering to fix errors. thier galley is filled with this. How is this considered acceptable quality?! https://stock.adobe.com/images/collection-of-vector-color-dinosaur/570027230?prev_url=detailhttps://stock.adobe.com/images/a-cool-dinosaur-on-a-skateboard/570027205?prev_url=detail Gpbolde photos, images, assets | Adobe Stock

apparently we're supposed to PM adobe to report an image, but the message wouldn't send when I tried to PM an adobe employee (is there an official avenue to report images?) this is the image: FILE #:  588716402It is marked as Safe Search even though you can see their private parts. that is all.

I just downloaded an AI image and when I looked at it closely it is distorted. How can I get a credit refund? This has happened before is there a quick way to return them when they are incorrect e.g. the womans left eye in the image today is distorted. I cannot use the image. 

When searching for an image, upon attempting to download it, it asks me to log into the account but I'm already logged in. It then launches a new window with no user at all and no option to log in. Te back button goes back to my "logged-in account" and keeps doing this over and over, preventing me from using Stock at all. How do I get rid of this unusable loop?

Leider funktioniert der Button "Vorschau herunterladen" seit kurzem nicht mehr!

Hi there!I'm writting here because I've found an image in Adobe Stock that I think is inappropriate. I've already reached the user assistance to tell them the problem. They took note and scaled the issue, but they also encouraged me to come to the forum and place it on record. I'm not totally comfortable sharing the reference of the images, but it's the only way to report them. The reference of the first image I saw is 721771487. As I was copying the number for referencing it here, I saw other photo in the same series which I think has the same problem: 721771275. The keywords we were using for the search were "día del padre comida", which stand for "father's day meal". Here at work we all think both images and descriptions are definetely inadequate and reportable. And also, look at the images' description, there's clearly an intention!Hope something can be done. And we definitely need a tool to flag content like this in an easier way...

So sick of this, and why there isn't an EASY BUTTON to report these files.Once again, this "vector" file is flattened background with only 'vector' text on top.  https://stock.adobe.com/images/4th-of-july-independence-day-background/358866012?prev_url=detail Have had this happened several times, finally over it. GIVE US A REPORT BUTTON ON ART. 

Bonjour, je viens d'acheter ce visuel : 681075301 et je ne m'étais pas rendu compte qu'il s'agit d'un contenu génératif. Le fichier HD est très pixellisé, il doit y avoir un problème au niveau du contrôle qualité.

I've bought a picture from adobe stock (543666754) and it's nearly complete blurred so I can't use it. How can I complain it?

Hey, I wanted to download an image, but I noticed that the author made a mistake (a layout of EU Parliament seats, and a part of it is missing) and I would like to let him know. Is there a way to contact him or a place to report an error?   [Moderator moved the thread to the correct forum]

Can't seem to open new document in a seperate window, a simlpe feature in any application. appearentyl  the biiger you get, the less the effort, This shouldn't be an issue for you. It's a shame really.   [moderator changed the subject for clarity, was “shameful”]  

Hello,Browsing the pages found this guy not marking his videos as being used with AI, I dont know how he could get through with such noticeable AI videos. There are clients that specifically do not want to use AI in their projects and if I didn't know this was AI deforum videos I could of licensed them (if the quality wasn't that awful..), especially how he purposefully mislabeled some of them "2d illustrated animation".https://stock.adobe.com/ca/video/bees-flying-around-the-blue-sky-with-purple-bubbles-floating-around-2d-illustrated-animation/565670270?prev_url=detailhttps://stock.adobe.com/ca/video/people-floating-and-falling-through-outer-space-with-galaxy-and-stars-in-the-background-animated/565696531?prev_url=detailhttps://stock.adobe.com/ca/video/bees-flying-around-the-blue-sky-with-purple-bubbles-floating-around-2d-illustrated-animation/565670270?prev_url=detail&asset_id=566295157https://stock.adobe.com/ca/video/sunflowers-in-a-row-with-a-sunset-over-the-field-animation/5657

File #465823453Design was supposed to be a bundle, but it was a single image instead. How do I receive the correct bundle set or a refund? Thank you

Good afternoon, I have a problem when trying to purchase a plan for Adobe Stock credits (first with the free trial). It turns out that every time I try to sign up for free, I get the error I attached below. I already tried with different devices, different WIFI, different payment card (credit and debit) and there is no way I can buy any plan for anything, not even creating new accounts. Could anyone help me please.

Hello folks,i've downloaded File 575072874, which is named "Water electric splash logo reveal fully editable template.".I'm pretty new to adobe stock, so i thought there may be something more after licensing it, but it seems the .mov file is all i can get. Unfortunatley this means this isn't a template at all (seems to be common with the files provided by "Designation"). Is there a way to get my credits back, since it isn't really useable that way? Best regardsAlex

Im pretty sure it is not allowed to sell images of copyrighted characters. This AI focused contributer has many dragonball z themed ones along with other infringing designs: Vector Dragon Ball Goku t-shirt design anime style, Generative Ai Stock Vector | Adobe Stock Infact this contributer has many half assed ai-generated vector designs of low quality in thier gallery. Is there anyone that actullly checks this stuff before it's offered for sale?

@Contributor1  This image is labeled as being of a statue of reformer John Calvin, but instead it is of the tomb of the Duke of Rohan 506993692 Here's a reference source, if anyone wants it - https://museeprotestant.org/en/0000002333l/ 

Hello,i downloaded this image #353014319,but get the wrong image.Please help me to fix it,thank you.