Bug Reports

I have been unable to download assets from stock for the last 12 days, prior to this error I was able to download assets etc. I have no idea where can I post this issue. I have tried Logging out and resetting cache but didn’t work. I need to download some assets for my work, can someone look into this and post a solution? Thanks. 

I am writing to report a persistent issue with downloading images. Whenever I attempt to download, I receive the following error message: “We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.”Our account currently has an unlimited image stock quota. My team lead previously reached out to support and was advised to sign out and sign back in; however, this did not resolve the problem.Could you please investigate this further and provide a permanent solution? 

 ＊Moderators have removed images containing personal information.

Bonjour, je n'ai ni abonnement, ni crédit disponible mais jusqu'à présent, je pouvais enregistrer des images dans une de mes bibliothèques et/ou télécharger un aperçu. Aujourd'hui, quand je clique sur les boutons correspondants, une fenetre pop-up s'ouvre pour que je m'abonne. Les conditions de la plateforme ont-elle complètement changés ou est-ce un bug? Car cela est vraiment dommageable pour la création de maquette à présenter au client. Merci !

I have made some photos with my photos and now when I upload those photos to Adobe it is asking for permission. Now I mean if I upload those to Adobe then there will be an account problem.

While trying to add a Bangladeshi mobile number to my Adobe account for verification, the system shows an error and does not allow me to proceed. This issue persists regardless of the number or attempt count. Steps to Reproduce:1. Log in to Adobe account.2. Go to the option to add/verify phone number.3. Select country code: +880 (Bangladesh).4. Enter a valid Bangladeshi mobile number.5. Click on "Add". Expected Result:The system should send a verification code (OTP) to the entered Bangladeshi mobile number. Actual Result:An error message appears:"An error occurred while performing this action. Please try again later."The number cannot be added or verified. Screenshot:(Attached screenshot of the error message) Environment:- Country: Bangladesh- Device: Windows 10/11 (PC)- Browser: Firefox / Chrome (latest version)- Adobe Account portal Impact:Bangladeshi users are unable to add or verify their mobile numbers, which blocks them from using essential Adobe ser

This file also is not a true vector .... it has a mask on it .... file#1745803362

The vector quality of asset #1906431508 is significantly below professional standards. The paths are jagged, the curves are poorly executed, and there is a noticeable lack of symmetry in the fork tines. This looks like a low-quality auto-trace rather than a handcrafted vector. I request a review of this asset. 

I can't access anything in Adobe Stock from my Personal profile and it will not let me switch it back to my Corp profile for some reason where I should have full access. Please assist.

Ich will möchte das wen ich Fotos kreieren tu das auch alle Fotos laden und erscheinen und nicht  angezeigt wird und drauf steht ein Fehler ist aufgetreten ich zahle ja auch für jeden Monat auch 

From last week to this week, InDesign 2026 has been crashing constantly. It does autosave, but even when it recovers, it still reports that the file is damaged. In addition, when the program opens, my settings—such as my workspace—are not saved, as if everything resets on its own.This has become extremely frustrating. I have many projects to complete for my job, and these issues are slowing me down and causing significant inconvenience.

As a former Fotolia user, I switched to Adobe Stock in 2019, receiving a confirmation email. Today, when I log in to Adobe Stock, I can't see any of my Fotolia purchases, nor can I interact with them. I contacted the virtual assistant on the Adobe Stock website, who advised me to email contributor-support@adobe.com. Support advised me to visit https://helpx.adobe.com/support/stock.html for customer support, but I didn't find any helpful information there.Do you have any helpful information for me? I received an email from Copytrack. I need to get the licenses.

Meine Credits werden mir nicht angezeigt.  Dieses Fenster wird mir angezeigt.

In Adobe Stock, periodically I can't change the image type (All; Photos; Illustrations; Vectors) that is already selected. I click on a different type and nothing happens. This has happened on both Safari and Chrome. I've refreshed the webpage without success. I am using a 2021 Macbook Pro running Sequoia 15.4.

Licensed asset AdobeStock_1527193171. The full-resolution download shows heavy pixelation and upscaling artifacts throughout, particularly visible in the sky and rock textures. The image appears to have been generated or sourced at a much lower resolution than advertised and artificially enlarged. This was not detectable in the preview. Requesting a replacement credit.

Attempting to download stock says my account has been suspended. I've updated payment and see the invoice. Repeated attempts don't solve, relogging doesn't solve.

I’m seeing a reproducible bug on Adobe Stock UK when filtering search results to Vectors. Pagination becomes inconsistent. Search results go from 29,591 to none after a few pages, deselecting and reselecting Vector filter returns me to the first page.Steps:1. Search : flower petals falling2. Filter to Vectors, Exclude Generative AI, which should show “29,591 results for flower petals falling in all”3. Navigate to page 2 (works fine)4. Go to the next page until it shows: “We couldn't find any all results for flower petals falling. Here are some suggestions”5. If I click on Vectors again to deselect/reselect, the filters change so Asset type is set to Images and Subcategory is set to All6. Selecting Vectors under Subcategory returns me back to page 1 with 29,591 results.URL of working page 2:https://stock.adobe.com/uk/search?filters%5Bcontent_type%3Aphoto%5D=0&filters%5Bcontent_type%3Aillustration%5D=0&filters%5Bcontent_type%3Azip_vector%5D=1&filters%5Bcontent_type%3Avideo%5D

Hello i searched all internet for this and only found some indian scammers video for downloading fake help files i deinstalled photoshop and stuff but downloading filters doesnt work, very sad i have newes mac software downloaded :(

I can't access Adobe Stock on any browser; the page appears for one second and then disappears. I've disabled my antivirus, but it hasn't helped. Please provide a solution. Sincerely,

Depuis la mise à jour macOS Tahoe 26.2 et version Pro d'acrobat /// La modale d'enregistrement est vide (noir en apparence sombre et blanche en apparence clair). Il est donc impossible de faire des modifications et d'enregistrer les fichiers. Acrobat ne sert donc plus qu’en lecture !version Acrobat : 2025.001.20997Architecture: x86_64 Processor: Intel Build: 25.1.20997.0 AGM: 7.1.19 CoolType: 10.0.7 JP2K: 4.0.2.54782

왜 문제가 발생했습니다. 하면서 영상이 안 만들어지는데 크레딧만 차감되나요!!

This is an odd one, I double click on an indesign file, indesign and the file opens up but indesign goes to the background on my Mac, and the finder to the foreground then the Mac doc appears and stays there, I have to then click on the indesign layout to bring it to the front, the doc still stays until I click on something else on the doc then it disappears. This started when an agency sent me a brochure to work on and now it is happening with every file I open. I have searched and not found anyone with the same problem. So far I have deleted the Indesign preferences and that didn't fix it, then updated to the latest indesign and that didn't work either. Both illustrator and photoshop are working great. I would be grateful for any advice. Thank you. My set up is: Mac Studio 2023, 64GB ram, Sequoia 15.7.1, Indesign 2026.

In der Gemini 3 Version wird mein Prompt häufig entweder gar nicht umgesetzt, sodass sich das Bild bei der Bearbeitung überhaupt nicht ändert oder es taucht eine Fehler-Meldung auf und mir werden die 40 Credits abgezogen obwohl ich nur den Fehler-Hinweis sehe. 40 Credits für absolut gar nichts, das ist nicht in Ordung!

First of all, I created a post about this last month which was suspiciously deleted with no resolution: https://community.adobe.com/t5/acrobat-reader-discussions/free-adobe-reader-asks-me-to-login-and-then-crashes-when-i-don-t/m-p/15626257 The problem started happening again today. MacOs. Adobe Reader Free Version 2025.001.21111.I try to open any PDF and the app opens a window asking me to login to Adobe. I click the X to close the window and the entire program crashes. The only workaround is to uninstall the program and reinstall it from scratch. Then it works for a few days or weeks, but the problem eventually comes back. Might be tied to auto-updating, but I’m not sure. This time I took a screen recording so you guys can see it for yourself. See attached file.The problem needs to be fixed, it’s been present since around June 2025 and I believe is affecting all MacOS users just trying to use the Free version of Adobe Reader.  

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