Bug Reports

Redirection is not working. When I click on an asset number from the Japanese contributor page to view the asset page, the global (English) page is displayed. Previously it redirected to a Japanese page, but now it remains in English. AdobeStock does not automatically redirect to the Japanese page. (I verified this by creating a new user profile)  

please help, I cannot open half of the . Ai files I downloaded nor the one I purchased.  CMon Adobe, issues that completely make a service like this only half reliable shouldn't be.  This issue does not make me want to pay for a subscription for this service and makes me so glad I only signed up for a trial..  Thank you. 

I purchased asset #1486129933 but the version that downloaded was the 1 second version instead of the full 30 second version.Pleaase advise.Thanks in advance,Casper

I attempted to download this set of tropical drinks from Stock.adobe.com, but the file only contained broken links to unavailable .eps files. Please inform the creator to update their stock or remove this item. Thank you. 

Hi,I've always managed to access videos in the past as part of my plan but all of a sudden it's trying to charge me for an enhanced license. In the past i was charged 6 credits from my account but now it wants to charge me £47.00 for each video. I've searched and every single video is classed as enhanced. Is this normal or has something changed on my account because i've not had a notification to say anything is changing?I was speaking to someone via chat yesterday but was told someonoe will get back to me within 48 hours. I have a deadline though and really need to get this sorted.Thanks

I downloaded Stock Video # 540970899 for an upcoming production with a tight deadline.  The information page stated it was a 40 second video.  It freezes at 10 seconds and stops at 13 seconds. Now what?

User Anas: https://stock.adobe.com/ca/contributor/212612384/anas?load_type=author&prev_url=detailExample: https://stock.adobe.com/ca/images/local-small-businesses-black-and-white-2d-illustration-concept-coffee-shop-clothes-store-and-bakery-on-street-cartoon-scene-background-entrepreneur-services-outline-scene-vector-image/1415514747?prev_url=detail User yaron: https://stock.adobe.com/ca/contributor/209576902/yaron?load_type=author&prev_url=detailExample: https://stock.adobe.com/ca/images/montreal-s-plateau-with-poetic-murals-on-row-houses-in-vector-art/1380730926?prev_url=detail User sanjoy: https://stock.adobe.com/ca/contributor/210761452/sanjoy?load_type=author&prev_url=detailExample: https://stock.adobe.com/ca/images/confederation-bridge-is-one-of-the-most-famous-bridges-in-canada-black-and-white-white-background-vector-silhouette/1462852346?prev_url=detail User samira: https://stock.adobe.com/ca/contributor/212617468/samira?load_type=author&prev_url=d

Hi, my library suddenly shows as empty. All of my previously downloaded files are gone, as if I've never downloaded anything. Adobe shows me options to upgrade, but I already have a paid account. What happened to my files?

Hello. Old Main is an iconic historic landmark that represents the city of Fayetteville, Arkansas. This AI-generated image claims to be Old Main but is not and needs to be removed:https://stock.adobe.com/images/university-of-arkansas-sunny-exterior-view-of-old-main-in-american-city/1373835682?prev_url=detail An ACTUAL image of of Old Main can be found here. Adobe Staff: I would review this creator's other work as it contains additional historic sites and individuals.

I downloaded an Adobe Stock imagin (790825920). It is only allowed to download as a JPEG. When I'm using it in my files, it becomes pixelated quite easily. Are there other ways around this issue? I also tried to edit in Firefly, which also produced the same image quality. I needed this image as posted in addition to with a transparent background.   [Moderator deleted original stock asset. Never share the full resolution file, if you would rather not be in violation of the term and conditions of your licence]

Hi there,I just downloaded AdobeStock_884115492 - specifically the AI/EPS version - but the actual file is just an image embedded into Illustrator. Please can I be credited for this file? It should probably be removed from Adobe Stock as it's clearly not a working vector...Thanks

I recently bought vector art https://stock.adobe.com/images/shining-star-editable-text-effect-template/560631064?prev_url=detail&isa0=1&state=%7B%22ac%22%3A%22stock.adobe.com%22%7Dwhich is file 560631064.The description says the text will be editable, but when I view the file, the text has been outlined and is not editable. 

Hi I downloaded this AI generated image 1057935258 but unfortunately it has so many glitches in it that I cannot fix it. I would like to request a credit for this asset so I can find a usable one.  thank you

Please fix this annoying bug of all the AI content being hidden by default.On my buyer account I'm looking for content for Valentine's day for clients currently, and after every damn search the filter goes back to exclude generative AI. It's been happening all day, this is just ridiculous.I also never ever chose to exclude generative AI in my searches, I don't know why it got selected for me? It doesn't make any sense.

HELP! For whatever reason, I can't download any of my licensed assets to any of my devises. Thought maybe it was my PC, but it's also happening on my ipad and my phone. I can click "download" and "re-download," but nothing happens. I've tried troubleshooting... Logged out and back in, shutdown and restarted devices, checked to make sure I have enough device storage, tried it on multiple browsers, cleared caches, etc. etc... I can't do my job right now!

I downloaded this template and followed the tutorial but it's not playing out at all like the preview shows. Anyone else experience this and how do I fix it? I'm not experienced enough to manually do this. I'm using the latest version of PP on a PC. I've attached vids of the tutorial and what mine looks like when I export. Any help would be appreciated. 

Ich habe ein Bild (852813411) runtergeladen und die Qualität ist unterste Schublade. Der Fensterrahmen ist sehr unscharf und dann eine Vektordatei (493387723) - das war leider eine Bilddatei. Wäre toll wenn ich die Credits wiederbekommen kann. LG  

Video file 673749161 isn't tagged as AI, but is obviously AI.   

Ich habe zwei Medien mit den Nr.  1050447954 und 1093446786 in der Rubrik Vorlagen heruntergeladen, die beide als "fully customizable" angeboten wurden. Es handelt sich jedochb lediglich um Filme, die nicht veränderbar sind. Der Fehler ist mir leider erst nach dem Kauf aufgefallen. Die Videos sind unbrauchbar und haben in der Rubrik nichts verloren,

I pay $79.99 a month for my plan, i have plenty of asset credits and have always in the past downloaded video for around 6 credits each. All of a sudden, every single video i try to download, I'm being charged $79.99 for. I've also looked through a lot of different videos and they all say "enhanced" and none of them are available for credits anymore.

I purchased the following file and downloaded it as an .ai file, FILE #:  211486587. I'm so bummed and honestly can't believe I encountered this after using the stock library with decent frequency. It was made with a false checkered transparent background and is completely intertwined with the design. It would take hours to separate the background from the grass design. Any notes on how to contact Adobe to get this situated?  

1) Why doesn't adobe stock allow you to zoom in on the watermarked preview? It would help eliminate 99% of issues regarding bad quality stock images.2) Why isn't there a report button to flag bad images? I wasted a download credit on this file number 667284388 – when I downloaded it and zoomed in, the poor child's teeth are HORRENDOUS. I can't use this image as-is. I know it's AI generated, but it shouldn't cost credits for something this terrible. This isn't something I could see on the thumbnail preview before licensing. Very frustrating.

Why there're watermark on my downloaded image?https://stock.adobe.com/vn/images/green-lawn-and-trees-background-with-copyspace-nature-background-concept-generative-ai/634376438

https://stock.adobe.com/images/clean-white-and-minimal-bathroom/579663158Photo is not marked as AI-generated, but it has all the hallmarks and glitches of AI.

First time I have had results where the search engine came back with this kind of result.  This is mostly an FYI for Adobe but if anyone knows of a way to improve my results let me know.  I'm looking for veterans with injuries and while I and get some positive hits I'm seeing mostly veternarians with animals that have injuries.