Bug Reports

Hello, the connections with Meta are not working correctly. When I try to connect to Facebook, I'm given options on a drop down menu - one of them is an actual page I own (but I don't wish to connect) and the other 20+ are Facebook groups for some reasons. With Instagram i am given an error despite the account I want to connect is a business account, and it worked before I had to reconnect to it.

trying to publish is failing

I was working on my files and suddenly I can't open them. At times, I couldn't even see them.

i cannot edit my flyer

This appears to be a common problem based on a Search. I cannot find a working solution. I have spent 2 days & multiple browsers trying to add 15 minutes that was split and clipped off of a Digital conversion from a VHS I made. I am just trying to combine them into one video. Download has failed repeatedly. Nothing works. I can't understand why this problem is so common and there is no explanation, assistance or FAQ on your website anywhere as to why.

Não estou conseguindo exportar um criativo. Da erro iD

Buenas tardes, hemos estado queriendo cambiar el perfil de LinkedIn en el que requerimos realizar nuestras programaciones de post, pero nos aparece este error, pudieran ayudarnos a resolverlo. Gracias.

Ich kann unter "Branding" keine eigene Schrift hinzufügen

If i download my video in MP4, it can't be played on Media Player.

I have been trying to create animated characters from audio files but after uploading the file and opening it for editing it fails to load in the editor. I have tried refreshing and re-animating several times but always get the same result.

I used to be able to access my uploaded photos, but now I only have the option to upload photos. I cannot see my photo library

When I try to add fonts to my Libraries / Brands, it just says error and nothing happens.

Hello Adobe support team, I have contacted support multiple times in the past regarding a recurring issue that is making working in Adobe express nearly impossible. I can make my work in Adobe Express without issue, but if I close the tab and come back to it later, the images do not save and instead look like a captcha. You can see my finished, downloaded image compared to what I find when I return back to Adobe Express. At this point I am considering switching back to Canva because at least my time isn't wasted by having to correct lost work.

I've been trying to make a video for 5 hours, and than this stupid thing just got freeze when I was adding image to it. I refresh and now it shows videos I inserted (from media in this app) blurred, and can't even run the video, no sound, and can't even download. I had the same after 1st hour of work, but that time it decided to delete all the progress after a refresh. What I should do now, and why the hell 'premium' app is so laggy???

My updated Chrome browser will not direct me to the login page for Adobe Express. It WILL allow me to login when incognito mode, but not normal.

I keep trying to link my professional instagram account and it keeps disconnecting/failing when it comes to post. Not sure what the issue is - could someone from you tech team refresh the connection or reset the links or something? (I'm a subscribed CC member, and have been for years. This schedule on Adobe express is massively useful for me, sad to see it not working)

I'm having trouble posting to X, I reload my "token" as it says, but the post still says "failed"

Spinning wheel - document won't upload

It says I have a paid content. The content is just text and a picture taken by me as a background.

above

it does not say which item cannot be used, how can i know that?

the desktop view is great but it doesn't resize on mobile.

Been 30 minutes. Still says wait until all assets load

Just posting this here to say that after working in the Creative Cloud for 7 years on a mixture of enterprise/personal premium accounts I have now lost all my assets and have been messed about by the so called customer service team which promised they'd transfer assets, that they'd give me a call back and sent me on an endless loop of useless conversations with agents that seem to make up rules as they go, some being able to escalate to their managers, others claiming it's not possible., ultimately resulting in an absolute wast of time time and energy.It's a real shame how badly Adobe degraded their quality and care for customers over the years. I for once am ready to start fresh with another company as Adobe has clearly grown too much to actually care about its users. So good riddance, Adobe welcome Canva and Figma. 

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