Bug Reports

I am confused about the rejection of my prompt.I used Firefly out of Lightroom classic and the new feature of “Edit with Firefly” I have a photo of my manniquin I use for practice light setups and in one photo the eyes are blurry and  with the prompt “replace  the blurry eyes with realistic looking blue eyes “ I receive the message Prompt declinedOne or more words may not meet User Guidelines. Try changing your prompt.Any feedback what I am doing wrong?  

Help with ADB-44912930-S5W4Told I was getting credits for my account and did not receive them.

Ja faz Dois dias que as ferramentas de remoçao e preenchimento regenarativo não funciona, fica mais de 10minutos depois da erro, não esta compensando pagar pra passar raiva e perder tempo.

Same bug as above.

When using Nano Banana 2, some images don’t fully render and still take my tokens. Please review with others.

 I have asked to generate natural wing movement of specific vector bird, but generated video is other bird and visually have not absolutely similar with bird froma asked image

Uploading images for Video production and your program is no longer loading them.  There is a glitch.  It was working up until yesterday mid-day, and now nothing is even loading let alone generated once uploaded.  The issue started with the image uploading and then the GENERATION button would work….but the video would not load.  Not it is not even uploaded images.  There is nothing wrong with the images, they are not out of compliance and are allowed.  I have been making a lot of videos lately with no issues.  Please look at this issue internally and fix asap.  The subscription becomes a waste of money if programs are not working as they should!

Product: Adobe Firefly (Image to Video Generation)Summary: The Adobe Firefly video generation AI is fundamentally incapable of creating a simple, mechanical animation of a recliner footrest opening, even when provided with explicit start and end keyframe images. After nearly 20 systematic and increasingly restrictive prompt variations, the AI consistently ignores user-provided keyframes and direct text commands, resulting in chaotic, nonsensical animations that break object constancy. This indicates a critical flaw where the AI's internal creative bias overrides all user input and visual data.Problem Description: The goal was to create a simple, 5-second product demonstration video showing a recliner's footrest moving from a closed position to an open position. Both the start and end images were provided as keyframes for the AI to work between.Over the course of 19+ attempts, we tried the following strategies, all of which failed:Simple Prompts: Basic descriptions o

ITS NOT TAKING LARGE INPUT OF TEXT 

When I get so far in a process and things are going well, it seems to use more credits, the video render will intentionally confuse actions, render the same or similar results (over and over again) all the while eating all of my credits. 

Here is a screen shot of my project. Every time I generate speech or even just test it out, it’s playing it in another language. I’ll have to switch over to ElevenLabs instead.

Firefly voice-over reads English transcript differently. it was working fine until it started to read thus way that doesnt sound like english at all. Voice sample works fine. Changed voice samples,  language selected, reset, hard reset as suggested by gemini. Cleared browser cache, browser cookies nothing works.

the files I was working on a couple of weeks ago are gone. Where do I find them? 

I encountered a bug while using Adobe Firefly with the Veo3 model.When I started two generations, the system displayed the message “Unable to generate”, but my credits were still deducted. Could you please check this issue? It seems that failed generations on Veo3 are incorrectly consuming credits. Thank you for your support.

Firefly is showing error messages while trying to generate any video using any engine.   

I have first and last frame of a video.  I just want SMOOTH zoom or pans between the images.  Each time, firefly wants to do something whacky - opens the persons eyes, and each eye is going in different directions.  

The page doesn’t load I am unable to genrate images at all. This is on two different browsers

The image to video generations (any model) are stuck on an endless loop, even for hours and no results are generated, but the credits are taken away anyway. I lost all those credits, but no results in exchange.

Where do i get to the VECTOR module? 

So it looks like we can generate in 4k but when I download the image it is not 4k. Could you explain why that is? Thanks

firefly is not working

On Google Chrome on a PC: When I try to open any of my creations from the creations area or from folders, they go to a blank screen.

always giving error on kling ai all tools for video! Fix that, i didnt pay you for useless bugstar platform. Content isn’t nude or +18 something i can’t make my work cause u giving error always and always!

Oddity here.   My billing date is the 5th of every month.   My generative credits did not reset in June.   I had to contact support.   Now it is happening again this month.   When I contacted support chat,  they told me my firefly renewal date is the 11th.   My billing date has never been the 11th.   They were unable to explain why.   They said they will "have a word with a senior team member and see what the best they can do is." Not a great solution..  Seems like a bug to me.   Has anyone else experienced anything like this?  The FAQ clearly says the credit is on the billing date, not 6 days after the billing date.  Very confused.  Something seems to not be working correctly here on the Adobe side. 

Download after generating is not working, it was already broken last week but I could still go to edit image and download from there, now I can’t even do that. I can generate stuff but I can’t download anything from any button that’s supposed to download the image.