Bug Reports

The Gemini 3 with Nano Banana Pro doesn't understand my prompt when I use several reference photos. I tried adding numbers to the reference photos, but it also doesn't get the numbering that I wrote in my prompt.

▼ Version of the appFirefly Board   ▼ Platform and OS versionMacBook Pro 13-inch, M1, 2020Browser: Arc ver. 1.123.0   ▼Basic steps to reproduce the problem      スクリーンショット 2025-12-03 11.06.50.png 1. On the Firefly Board, select “Preset”. 2. In “Reference image,” use the eyedropper to pick an image on the canvas and apply it. 3. The thumbnail becomes horizontally stretched, and the entire image is no longer visible.       ▼Expected result and actual result   スクリーンショット 2025-12-03 11.05.50.png   As with “Generate Image,”I would like the image to be displayed in a reduced size while maintaining its aspect ratio (so that the entire image is visible).

Hello.This month my card was charged three times for Adobe Firefly Standard. I did NOT authorize these purchases. Why am I being charged three times for one month?I urgently request a full refund for all unauthorized charges. Adobe charged my card without my permission.I only purchase the additional 2000 generative credits once per month, so these charges are a mistake.I attached the receipts.Please refund the money and disable any auto-purchase or auto-renewal options. Thank you.

I deleted all my pictures from "My Stuff" and Generation History on Firefly. But still my photos are visible from Generative Edit prompts history (bottom panel on screenshot). (Generation history is empty and everything deleted permanently)(But it still exist in the bottom history panel)

 Hello Adobe Support Team,I am experiencing a recurring issue in Firefly Video where the “Regenerate” or “Generate Again” button does not appear after a video is created. The interface only shows the blue “Generate” button, which forces me to run a completely new generation and use full credits each time.Here are the details:Firefly Video does not display a Regenerate, Generate Again, or Refresh option under the video preview.The circular arrow in the toolbar is Generation History, not a regeneration tool.The expected regenerate option never appears after rendering completes.This prevents refinement without spending additional credits, which appears to be a UI bug or missing feature.What I expect:A visible “Regenerate” or “Generate Again” button after the video finishes rendering, allowing me to rerun the same prompt without creating a brand new generation.What actually happens:Only the main “Generate” button is available, which always uses full credits and produces an entirely ne

I am the administrator

Peu importe l'outil choisi (Veo, Sora,...), ça ne fonctionne pas et m'affiche "un problème est survenu".

Ray3 model for video Ai is not working. That's the only one that has 4k.

adobe fire flyで生成した画像から動画を生成しようとしたら、ガイドラインに違反していると表示されて生成できない。

Ich kann für das erste Frame kein Bild von meinem Computer hochladen. ich kann zwar die Datei auswählen und auf Öffnen klicken, aber es passiert nichts auch wenn ich ein Biod aus dem Adobe Cloud Speicher auswähle wird dieses nicht als erster Frame festgelegt. 

Weder Bild noch Video kann erstellt werden.

Hello!I’ve been testing NanoBanana / Adobe Firefly for cinematic image generation, and I noticed an issue related to aspect ratios.Whenever I request an ultrawide 21:9 (2.39:1) format, Firefly always outputs the image in 16:9, even if I explicitly specify the exact aspect ratio or provide a 21:9 storyboard as a reference.I have tried:“strict 21:9” promptsspecifying exact pixel resolutions (e.g., 2560×1100, 3440×1440)uploading a 21:9 storyboard and asking Firefly to preserve the framecanvas expansion prompts“do not crop / do not convert to 16:9” instructionsIn every case, the model still generates an image in 16:9.My question is:Is Firefly currently unable to render true 21:9 ultrawide images due to model constraints, or is this behavior a bug?If it’s a limitation, is native 21:9 support planned for future updates?Ultrawide formats are essential for cinematic workflows, so any clarification would be greatly appreciated.Thank you!

"We can't display the generated image.You can edit and try again."despite pretty easy promptsclearly a bug

Bonjour,  J'ai un abonnement Creative Cloud Pro et je dispose de crédits disponibles, mais impossible d'utiliser Firefly depuis desktop. J'ai testé sur différents navigateurs, mais le problème reste le même : Une fois que j'arrive sur l'outil, j'ai une pop up qui m'avertit que chaque génération d'effet sonore coûte 10 crédits et de vérifier sur mon compte si je souhaite m'asurer que j'en ai.Or j'en ai 4000 à dispo... Donc j'essaie de cliquer sur le CTA "Get Started" et rien ne se passe, je ne peux pas commencer à utiliser l'outil.  Quelle est la solution ?  Par avance merci pour votre aide,  Cordialement,  Cindy 

Proč nelze generovat videa z Veo 3, nesutále došlo k chybě, pořá dokola, vygenereje se video 1 z 10? Proč má za tohle člověk platit?

There is nothing specific to add, it is not working at all 

me han cobrado repetidamente creditos por videos que solo me arrojan un error y no se genera nada, se puede hacer un rembolso de creditos o algo ? porque me quedé sin créditos usando diferentes browsers, pensé que sería cuestión del mío, y anexo el prompt que usé. Create a smooth transformation video using the first image as the starting frame and the second image as the ending frame. Maintain the exact camera angle, composition, perspective and lighting continuity between both frames.Effect instructions:All objects that disappear (candles, plates, napkins, centerpieces, Christmas trees, garlands, lights, etc.) must first shrink extremely fast, compressing into tiny dots in 0.15 seconds before vanishing.Immediately after that, the new Christmas objects from the final frame must appear with a “POP!” effect, expanding from small dots to full size in 0.15 seconds.When the new objects reach full size, they must wobble subtly for 0.3 seconds, as if they grew too fast—a small, physical

Since November 20, 2025, the Nano Banana Pro model is no longer generating images within the Adobe Firefly canvas. When I attempt to generate content using this model, I receive the error message "We're experiencing problems generating content right now. Please try again in a moment."Steps to reproduce:Open Adobe Firefly canvasSelect Nano Banana Pro modelEnter a promptClick GenerateSystem returns error instead of generating the imageExpected behavior: Nano Banana Pro model should generate images normally as it did until November 19, 2025.Current behavior: Consistent generation error with Nano Banana Pro in canvas.Additional information:The issue has been occurring systematically since yesterdayOther generation models work correctlyThe problem is specific to the canvas feature onlyNano Banana Pro works fine in other Firefly sections

After subscribing you guys just took away my credits.  I tried on laptop, phone but tried to create video from photos , and generating video... option never finished. Waited 30 minutes multiple times to generate.. never happened. It only took away my credits

All of a sudden I can't click the generate button when trying to genrate a video in Adobe Firefly.The generate button is greyed out. Any idea why? And how to get this fixed?Thanks! Screenshot 2025-11-29 at 11.32.49 AM.pngScreenshot 2025-11-29 at 11.32.16 AM.png

Last week it worked ok on photoshop beta, this week says i have no credits and i am paying £8:30 per month. Can you please get this fixed

Every tutorial I see on Adobe Firefly shows an extensive options menu on the left, but mine looks really simple (see screenshot) with no options

can't generate image.. not loading..what should i do with your paid plan....

Sehr geehrtes Adobe Team,leider ist das Programm bisher an jedem einzelnen Versuch gescheitert, ein Video zu erstellen. Ich bitte um Support, denn leider kann ich ihr Angebot der unbegrenzten Credits nicht im geringsten ausschöpfen. Was bleibt ist Frustration und der Eindruck, dass Firefly unzuverlässig ist.Falls sie mir hier also weiterhelfen können, bin ich ihnen sehr verbunden.Mit freundlichen Grüßen,Elijah Prempeh

Mein Problem: Bei der Nutzung der Funktion „Bild-zu-Video“ in Adobe Firefly kann über den Upload-Button ein Bild ausgewählt werden, jedoch erscheint es nach der Auswahl nicht als Referenz für die Videoerstellung.Bisherige Schritte: JPG- und PNG-Dateien getestet, verschiedene Browser ausprobiert.Frage: Ist diese Funktion für den Account bzw. für die Region (Deutschland) verfügbar, und wie kann das Bild korrekt als Startbild hochgeladen werden?