Bug Reports

No puedo generar video, me salta que lo intente mas tarde, un dia mas tarde y todavia nada

i just lost 400 credits because the veo 3.1 model is not working the google veo 3.1 keeps telling me its not available so when i spend 400 credits it goes back to my account but then i tried multiple times and same thing then i accidentlly clicked generate twice and when i canclled the second one , the 400 credits didin't go back to my balance and the second one failed and told me the model is not available and returned only 400 of the one that failed. but what about the one i canclled? it was about to fail anyway why cut 400 out of my balance ?!!

Salve, ho sempre generato video di neonati che parlano, con veo 3.1 fast, ma da qualche giorno non porta a termine il caricamento, dicendomi "si è verificato un errore" o "caricamento non riuscito". Potreste gentilmente spiegarmi il motivo.

je ne peux pas utliser adobe firefly , je ne peux pas généré une image 

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I just pressed the Generate button once in "generate video from image" but it went and generated the SAME video clip 6 times instead and charged me 6 x the credits in 1 go. This is not fair! I want a refund of credits.

image frame if we give image reference its not taking that image not working just check 

For the past three days, I’ve been trying to generate a video with Veo 3.1 Fast, but I keep getting the error message: “Unfortunately, it didn’t work.” Is the program no longer supported?   

While using the RAY3 module, the credit was deducted several times, and then she tried for a long time to generate the requested video, but in the end no video was created, only an error message was displayed, and the system did not credit the credits despite the missing video.

Hallo liebes Adobe Team,leider bekomme ich immer eine Fehlermeldung bei der Bild zu Video generrierung.Ich möchte mein Bild welches ich mit Chatgpt erstellt habe in ein bewegtes Bild umwandeln.Das Bild Format 2506 Pixel mal 3615 Pixel.Ich bekomme die Meldung das da etwas schief gelaufen ist,ich mge es später noch mal versuchen.Bitte um Ihre Hilfe .Danke im Vorraus Lg Diana 

Bonjour, J'ai tenté de généré plusieurs vidéos mais cela n'a pas fonctionné.La vidéo apparait dans l'historique mais il est impossible de la visionner ou de la télécharger.Cependant, les crédits ont été utilisés.Est-il possible soit de finaliser les vidéos soit de remettre les crédits.Merci d'avance.Cordialement

I purchased the premium version, but the website throws so many errors that I can't generate a video from the prompt because it keeps having some kind of problem. The credits are downloaded, but the video isn't generated, so I lose money every time. I don't have any credits or video.

Generating video with Firefly, I only get the "something went wrong" error. I've tried multiple times on three different browsers (Chrome, Firefox, Safar), cleared my cache, updated to the latest version. Nothing works. I've tried about 20 times and only get the error.

Pido cambio para alargar el video, me lo acorta. Pido que ponga solo logo sin textos porque no sabe plasmar el texto y me cambio los colores corporativos del logo. Una autentica perdida de tiempo. 

it just keep giving same response: Something went wrong please try again later

I’m facing an issue while using the Adobe Firefly Image 5 model for image generation. The same prompt works correctly with other models (like google banana etc.), but when Image 5 is selected, the generation fails and no image is produced. I have tried multiple prompts, different browsers, and different sessions, but the issue is consistently reproducible only with the Image 5 model. This is blocking me from testing or using this model   prompt below-Female:Use the uploaded image as a STRICT identity reference.FACE LOCK — CRITICAL:•⁠ ⁠The face must remain EXACTLY the same in all 9 tiles•⁠ ⁠Same facial structure, same eyes, nose, lips, jawline•⁠ ⁠Same expression, same head angle, same camera distance•⁠ ⁠NO face beautification, reshaping, aging, or gender changesINTERNAL ANALYSIS ONLY (do NOT output text):Analyze the uploaded face to determine:•⁠ ⁠Face shape (jawline, cheekbones, forehead ratio)•⁠ ⁠Hair density, natural texture, curl pattern (1A–4C), porosity•⁠ ⁠Natural pa

I keep getting the same image I used as a reference. Literally zero change to the image, just a complete copy sent back to me while my creidts get used. Maybe the prompt is too detailed and long for Gemini to comprehend but it's pretty annoying. Please fix

ich bekomme sehr oft Fehlermeldungen wenn ich ein video mit veo 3.1 fast erstellen möchte. da kommt dann "Da hat etwas nicht geklappt. Versuche es später noch einmal"Woran liegt das? Habe das Problem nur ich?

Keep getting woah speed racer is this site a scam been getting it all how to cancel my plan so I move to  a better site

Hello, On my Mac Studio/Safari browser online I'm getting a "something went wrong, please try again later" pop-up. It's been doing this since last night. Sincerely,Daniel Ankele

Hi! Why my credits were withdrawn though the model i used was unavailable?I pressed ''Generate" several times, each time getting message "The model you're using is currently unavailable. Please try again later." and my credits reuced from 3600 to 2800 

Firefly for speech generation won't load. 

o firefly diz que não consegue gerar imagens.

Trying to open and use text to avatar functionlity results in the error message "Something went wrong. Please try again or contact support for help."Used Firefox, Chrome, Edge on Windows 11. Cleared the cache, restarted, asked other users from my organization. They all have the same issue. I tried also on mobile phone (iPhone 15, edge). Same error. So it would be professional to address and inform users and sys admins on this issue.

It deducted my credits even though I did not get any image I requested, because of the melting of the servers. I request refund of credits