Bug Reports

Last week I signed up for the free Firefly trial. I added my credit card details. Only afterwards did I realize it was very limited and I wanted to subscribe to a plan to be able to use it properly. I added my card details again and paid. But it didn't activate in the system... it keeps saying I don't have credits and usage remains limited.

Several people have reported problems with composition references not being followed since the release of Model 4.  I have merged some of those messages here. There have also been reports in the Firefly Discord.   If you are experiencing that problem, please reply to this post and include the reference image you used, your prompt, and whether you were using Model 3 or Model 4.   Thanks,     droopy

Bonjourj'ai un souci, de puis plusieurs semaines impossible de générer un vecteur, même basique (dessine un carré bleu).Message d'erreur : "un problème est survenu."Testé sur Mac et Windows, sous chrome Version 142.0.7444.135Est-ce que quelqu'un aurait une solution ?Merci cf copie d'écranHello,I’ve been having an issue for several weeks now—I can’t generate even a basic vector. (draw a blue square)The error message is: “A problem has occurred.”I’ve tried on both Mac and Windows, using Chrome Version 142.0.7444.135. Does anyone have a solution? Thanks!see screenshot attached

Not support your app to generate video 

Après avoir utilisé que 4 fois ce support, je me retrouve avec 0 de crédit, merci de bien vouloir modifier ça 

sry aber warum? ich will daraus ein video machen fürn ein Kunden

“The logo and all the other slogans I wrote are incorrect. Please restore the credits.”

I set the camera to static; I put 'stationary camera' in the description and also tried 'static framing'. I can't get Firefly to stop doing a slow zoom in for my generated videos.

aku beli langganan adobe Firefly yg 1 bulan 90k, tapi gak sampe 1 bulan, kenapa ya min? Mohon bantuannya 🙏

On me dit que je n'ai plus de crédits alors que j'ai généré très peu d'images depuis quelques semaines...

Hello.  I have a bug at my end in Firefly.I have used and seen the option Enhance prompt in FireFly image and video generator and since 2 days i don't see that option anywhere anymore.I have asked some other creators (because we are all FireFly Ambassadors) and some see it and some don't.So can you help me to find out why i don't see it anymore and how to get it back in my prompt bar? 

Hola! No se me ha podido cancelar la subscripción! quiero cancelarla! muchas gracias!

he hecho la compra de 2000 creditos para la aplicacion firefly, pero no me aparecen, voy a editar una imagen y no carga, no puedo hacer nada

Nel generere immagini con i modelli Ai che hanno l'opzione "Argomento" come GPT Image e Nano Banana non si riesce a caricare l'immagine di riferimento nella sezione Argomento

Ich kann keine Bilddatei aus meinen Ordner in der Funktion Frames laden? Weiter, nach Bilderstellung eines Motivs Zimmer mit Bild und Figur, wurde mir ein: kann nicht verarbeitet werden, verstößt gegen unsere Regeln?  Dazu wüßte ich gern, welche Regelverletzung das sein soll.MfGSirili

i made 4 or 5 videos, not a single one was correct.  But all of your mistakes used up my credits.   I should not have to pay for this.  Total garbage

Just purchased the monthly subscription, but after generating 2 videos it's displaying out of Credits, as you give 750 credits per month. Useless & Worthless app in the name of Adobe.

Despues de probar de diversas formas, no pude lograr que firefly me genere un loop de video. Exceptuando la estetica "general" no capta el resto de las indicaciones. Llevo muchas iteraciones y estoy pensando que es imposible que haga un loop, ya ni las indicaciones esteticas le estoy dando 🤷‍♀️.

I wanted to create a video but nothing showed up in the end of the creation process as it spent credits of premium account, I would like you to fix this problemhttps://firefly.adobe.com/generate/video 

I made an image in the Adobe online Firefly apps and I am trying to use the feature (Send to app) "To Generate Video in Firefly" and nothing happens the image never loads and the screen is stuck on loading items.

Nella creazione dei video usando veo 3 fast e il fotogramma inizio e fine con modalita 720p il costo stimato è di 50 crediti, ma ad ogni video generato ne vengono addebitati 80

Veo 3.1 will not create a 'caucasian' version of individuals in a video. Only forces dark skinned females. This is not diversity, it is forced DEI. This has happened many times in all versions of Firefly when requesting Scandanavian or other typically caucasian inidividuals to be represented. 

Ich habe bisher noch kein einziges Video mit Firefly generieren können, weil alle Versuche bisher mit der Meldung: "Wir können diesen Prompt nicht verarbeiten, da dasReferenzbild nicht unseren Benutzungs-Richtlinien entspricht." abgewiesen werden. Ich werde das Abo daher nicht verlängern. Die generierung mit den anderen KI's funktionieren. Franz-Josef Werkle

Ik kan geen gebruik maken van firefly wat is hier de reden van?