Bug Reports

After editing a (not so loved) picture for a newly married bride for approximately 15 minutes and using some of my freshly purchased credits to do so, I needed to access another app (quickly) to respond to an sms. Upon returning to my Adobe Firefly tab, my edit is gone. The only proof I edited anything is my missing credits.I am currently running the beta ios 26 on iPhone, this may have contributed to this error occurring since the app also continuously signs me out. Is there anyway to possibly get my credits back?

Fireflyの「ボード（Beta）」機能についてご相談です。「＋ボードを新規作成」を押したあと、読み込み中のまま画面が固まり、一切操作できない状態が続いています。以下の環境・対処をすでに試しましたが、すべて効果がありませんでした。Chrome・Edgeの最新版で確認済みブラウザのキャッシュ削除・Cookie削除拡張機能の無効化Adobe CCデスクトップアプリ側の設定確認Fireflyはログイン状態、他機能は動作していますセミナーで紹介されていたので活用したかったのですが、現時点では業務での利用ができない状態です。This post is in Japanese. Below is an English summary.🇺🇸 English SummaryTitle:Firefly Board (Beta) keeps loading and never completesMessage:I'm experiencing an issue with the Firefly “Board (Beta)” feature.When I click “＋Create New Board”, the screen gets stuck in an infinite loading state and I cannot proceed.Here’s what I’ve already tried:Confirmed on the latest versions of Chrome and EdgeCleared browser cache and cookiesDisabled all browser extensionsVerified Adobe CC Desktop settingsLogged into Firefly, other functions are working properlySince this feature was introduced in a recent Adobe webinar, I was hoping to use it in actual work — but currently it's unusable.Any advice or insight would be appreciated!

Adobe generative AI is working poorly and not upto expectation. It fails to do a job. I asked it to change the background of the photo and it was generating real life good background and now the background is absurd and no use of it. please help

When using a style, in my case a pen drawing, elements from the style reference image get included in the generated image. For example, I initially used the gallery pen/pencil image that has a tiger and flowers in it as my style reference. After describing my image it generated a couple of fair representations in pen/pencil style however there were tigers and/or flowers in all of them!! Not what I wanted in my steam locomotive picture.I then used my own pen sketch image which included some people as well as various other items. Although I described an image with no people in it, even specifically stating that, it would constantly include characters – and poor ones at that. Distorted, twisted, blended together.Even when I refined the prompt and was quite categorical, it continued to simply redraw the previous images with only slight changes. It's bizarre and quite frustrating.Has anyone else discovered this?.

I have over 2000 credits to use in Firefly but it won't let me generate anything. The generate button is greyed out. I'm on the latest version and latest Mac software.

So, I've used the reference image technique in the previous version of FF, always to some degree of success.Now, in FF4, the process is no longer returning the same kind of results.My process is:1. Create prompt with initial base idea ie: cube made of glass, dark background, light refraction (using presets Hyper realistic, Beautiful, Futuristic, Studio Light), and Generate.2. Pick up the most adequate result and use it as Style Reference3. Upload my own Structure reference. Generate.4. Results are basically variations of the Style reference, totally ignoring the Structure reference.I play with the Strength sliders, but to no avail.What happened? Why isn't this working anymore?

The generator is not following the prompt. I ask for two individuals in a pictuture and we see them from behind. One is looking forward and one is looking back. I get everything but that....so frustrating. I´ll give it 30 more days but please fix!!!!

My whole content disappeared mid work. It doesn't appear in history bar either

Hi,I just spent 5 animations with the same results. I wanted to create cinematic videos, however the system continued creating 2D cartoons. I would like to get the credits back please. I am sure I chose cinematic as setting for style.I have provided feedback to the mentioned videos, they did not work as the prompt asked, and did not follow the style requests either.Thanks.Dulce

please give back credit..I really want to use this feature but it doesnt look rightsorry please credit

I am currently logged in to my Firefly subscription but when I try to access the collection of my history project, it prompts me a message "Can't load - Please check your connection and try again" Also when I try to access the Boards section it prompts me the message"You’re Disconnected - Continue working in files you opened or edited within the last 24 hours or create a new file"

please remove "harmful stereotype or bias" from the list of errors. It VASTLY limits/hamstrings creativity.

En Adobe Firefly al descargar una imagen de mi tablero de 8310px x 10684px, la descarga en 1792px x 2304px, incluso compiandolo a otro tablero. El Artboard se descarga completamente negro.

could you find a way to restore credits immediately after a faulty generation. Seems super tedious and wildly innefficient at its current fuction.

It keeps giving me the same type of image. I even added a picture of composition reference and it's still generating the same images, face towards the camera, smiling, sunset. nothing "real".it does ot respect my composition reference.

The AI doesn't work properly. I made an specific command targeting an object (an specific statue, easy to identify by it name and location) and the AI made a representation of something completely different and inaccurate. And it took 100 credits from my account!!! that's bsht. It cheating and making us as user lost our time and credits. I want my credits back

MUITO RUIM, OLHEM OS MEUS FEEDBACKS NAO SEI SE VCS CONSEGUEM VER, VOU PEGA MEU DINHEIRO DE VOLTA, PEÇO PRA RETRATA UM MOSQUETE SAI UM PEDAÇO DE PAU, A IA NÃO RECONHECE UM KEPI, KÉPI UM CHAPÉU MILITAR ESPECÍFICO, NEM REPRODUZ UNIFORME, MUITO RUIM TA LOCO

helloimage is generating with hungarian textwith this prompt:"design a sleek and professional logo for an edtech platform that emphasizes digital transformation and inclusive learning and forward thinking and innovation. use abstract symbolics like tech enhanced graduation cap, connected globe or an open book to visualize modern education. keep style navy blue , teal and keep the style minimalist."  

updated chrome  tried two browsers firefly won't work and I had to use another ai app to create the attached. 

I’m writing to dispute a content flag and the loss of credits from your AI generator.I created an image for a ketchup commercial featuring a person laughing as a cyclone of ketchup swirled around them. To avoid any moderation issues, I made the ketchup an extremely bright, nearly orange color—so far from blood that it could not be misinterpreted. There was absolutely nothing in my prompt or the image that referenced violence, blood, or anything inappropriate. This was a 100% safe, food-themed, commercial concept.Despite this, the image was flagged for “gore,” and I lost a significant portion of my monthly credits. This is extremely frustrating and unfair—especially given how strictly I followed all posted content guidelines and deliberately exaggerated the color to avoid any moderation confusion.As a creative user, it is discouraging to see compliant, playful images penalized by overzealous filters, especially when each failed attempt costs valuable credits. This makes experimentation

I am unable to generate AI vector images. When I click on it all I get is a blank screen.

Your art generator is the worst I have ever used. It is very good at generating art exactly opposite to the text, and seems deliberately defying and going against the text input.For example, I input "A dog looking up to a high statue with a human on top", and your app manages to put a dog on the top of the pedestal with a human looking up, EVERY TIME!

I'm trying to simply submit...MY OWN PHOTO to be created into a unique way looking like it was "ai generated." Firefly misleads you on EVERY SINGLE link they provide in doing so. It is constantly bringing me back to their pages to submit a prompt, to then produce an image with my own text. Af first it will say I can "submit my own image," but then never actually provides a tool or segment to do so. It is so bizarre that I cannot even contact Firefly directly to ask on this, it is so beyond frustrating and I already hate using this software. I mine as well just went back into photoshop and spent an hour doing my own filters because this amount of time is the same. 

I'm not able to generate video with images I'm already purchased the plan

Fireflyの画像生成でのトラブルです。校正参照やスタイルの画像を変更すると、生成結果に反映されなくなるようです。本日は、何度か再現しています。windows11のGoogle Chromeにて発生。プロキシ環境で使っているのが影響しているかもしれません。