Bug Reports

Does anybody know what this glitch is or how to fix it? Every single After Effects project that I try to render in Media Encoder is off centred like this. I'm using the exact same render settings that had worked in the past and no matter how much I alter the settings nothing seems to help.

Version 23.5(Build 51)Just stops mid render and doesn't move. Can leave for 12hrs overnight and it's still in the same spot the next day. Does it across multiple jobs regardless of content or files. Happens in around 75% of jobs. This is the same thing is used to do 2-3 versions back. Can swap to Software renderer and it starts to run VERY VERY VERY slowly.

First time posting, so please excuse anything I may miss when describing my issue! I am using the lastest version of Premiere Pro and Media Encoder (23.5) Using a Mac Mini M2 Pro - Ventura 13.4.1 - 32 GB of RAM The system is brand new, booted it up and loaded up Adobe Products (Photoshop, Premiere, ME).I wanted to do some testing using very basic Lumetri color correction to compare to my Mac Mini M1, so I loaded up a previous project with some basic titles, added the Lumetri effect and toggled some things I might have done. (The M1 Mini would take anywhere between 8-10 minutes to process a 3 minute video with Lumetri, so I was confident the M2 would be awesome! hopefully..)I sent it over to Media Encoder to process, and the entire computer went black and rebooted itself.Upon the reboot, Premiere and ME would load back up with no sign of an error (no error report, etc.) I tried again thinking maybe there was a fluke, and it did it again numerous times.  I then c

I was having the same issues reported by others using After Effects and Media Encoder. I am having the same problem with Character Animation and updating to 23.5 did not fix the problem. I'm also having an issue with rendering ending at 4:23 when the scene duration is set to 5:03. I can fix the duration but the easiest fix for the displaced image is to crop the source then stretch the output. It wasn't a huge issue until rendering a hallway and everything looks obviously off center. 

HiWhen I export my AE project using media encoder, this is what happens (part of the pedestal from the left side is on the right). I've tried several formats and they are all the same.   

Hi all, I'm not posting this as a bug just yet as we're having trouble replicating it reliably - but we just set up a new Mac Mini with a M2 Pro processor for our editing team that's having very weird issues. System is running the latest versions of PP / AME (we have just updated to the new AME patch that came out a couple of hours ago - don't know yet if that will make a difference).Our workflow is to take a ~10-minute source file and then make many dozens of slightly different variants (some have some small sections removed, or need certain text or graphics cards replaced with a slightly different wording or in different languages... etc) so all the variants are from the same source material, but end up different lengths, between 8-10 minutes each. Each variant gets added to the AME export queue to export as a ProRes (nothing fancy, just very basic 1080p / Stereo / ProRes 422).For some reason it turns out many of the resulting exports over the last couple of days have been incor

Hello thereI am editing in Premiere and usually exporting in Media Encoder but last 2 days my all exports has mistake, you can find below screenshots about mistake. As you can see right side of the frame has interesting crop and view. I checked in Premiere, on timeline i am using only 1 video track. If i take export in Premiere there is no problem. Maybe my Media encoder settings wrong somehow. Could you please help? Awaiting for your news.Have a good day.   

I have a relatively simple 36-second export and I've been waiting over a half hour on the export: 1080 ProRes422. It's currently around 60% done and not showing any signs of speeding up. I'VE TRIED EVERYTHING. This is an issue I've been encountering for months with no resolution in sight. About a month ago I spent 2 hours on a chat with Adobe's Customer Care, and they came to no definitive conclusion on what could possibly be the problem. Their "solution" was to revert to an older version and "wait for an update" - but even with an earlier build, and now the latest update, the problem is still occurring. I can't go back to an earlier version because I started editing this project in this version - and will have future projects in this version because I'm working with another production company that has the updated versions. Going back to an earlier version cannot be the solution. Please, somebody, for the love of god help me get this fixed. This is OBLITERATING my ability to

Depois que formatei meu notebook e instalei as novas atualizações do codificador de mídia, não consigo mais renderizar nenhum projeto no codificador de mídia, já reiniciei, baixei 5 versões anteriores e nada resolve isso

Hey All, When doing batch exports from Premiere Pro and clicking 'Send to Adobe Media Encoder' (or clicking the equivalent shortcut) , I end up with renamed sequenes (i.e. V3 when it's V10) that go to random locations in the render queue. Sometimes it matches the settings, other times it doesn't. If however I first go on the export tab within Premiere and click the bottom button 'Send to Media Encoder' it the output file matches the sequence settings. I've tried going over ME setting multiple times including checking and unchecking 'Import sequences natively' and and no luck. Help appreciated!

Issue - When using the export preset (may be true for others, I haven't tested) 'Youtube 1080p Full HD' on a watched folder, the captions are burned in.Adobe Media Encoder version number 23.5 (Build 51)Operating system: Mac OS 11.7.4Steps to reproduce - Create a watch folder with the above preset. Drop a premier file in with a sequence that has a closed caption file as one of the tracks. Expected result - No closed captionsActual result -  the exported file has closed captions burned in To get around this I have to change the preset to change closed captions to 'Create Sidecar File' and then just delete the files afterwards.

Hi there! I can't use Media Encoder anymore .. as its shifting the image to the right (aprox100px) and wraps the image to the left side of the frame! This doesn't happen in the AE renderqueue! using the laatest version of AE & AME on Win10. 

Exportei um arquivo sobrepondo arquivo com intérprete de libras usando Ultra Key diretamente pelo Premiere e a transparência ficou correta.Ao exportar a mesma sequencia pelo MEDIA ENCODER a transparência não esta´correta.  O que pode estar ocasionando esta diferença?

Specs:I use AE and AME. Every single time I use AME I get a ridiculous amount of export time. Even though most of my edits are 15 seconds.Example: 

I've been holding back on upgrading my workflow to the 2023 version because I can't get the same level of performance as the 2022 version, and here's a case in point: I tried rendering a 15-second comp using Encoder 2023, and it took a whopping 6 minutes and 30 seconds. But when I queued up the same comp in Encoder 2022, it only took 36 seconds. The difference is day and night.And it's not just this one comp. It's affecting most of my general After Effects projects that I've tried to render in Encoder 2023. It's frustrating, to say the least.|I'm totally open to working together and discussing this issue. I'd love to upgrade to the 2023 version and check out the new features, but if it keeps screwing up the performance, it's gonna cost me a a lot of time and money during production.Here's what my specs:AMD Ryzen 9 4900HSRTX 2060 Max-Q16 GB RAMWindows 11 2H22NVIDIA Studio Driver 521.61 

I don't really know how to describe this but the screenshot really is self explanatory : When exporting with media encoder the very left of my comp end up at the very right ( doesnt happen in preview )Any insights ?I tried uninstalling and reinstalling Media Encoder, and my export settings are supposed to be matching my comp settingsThanks a lot 

Hi, I was wondering if anyone could enlighten me why media encoder washes out the colours of your compostions? I know this has been a well discussed topic within forums but none of the solutions seem to be working for me. Any help would be appriciated! You can tell with the example below - 'left' being inside of AE and 'right' being the exported comp. The colours just aren't the same and its really tricky to find out why. Again, any feedback or tips would be really helpful, thank you!  

Hi all, Since version 2023 of Media Encoder, we have issues with the source file keeps sitting in the 'root' of the watch folder and does not move automaticly to the source folder that was created by ME.There is a empty source folder but no file placed in. We have a lot of watch folders for encoding and we use this also as a visual check, when the source file is moved from the root of the watch folder to the source, we are sure that te conversion is complete.Also when ME is restarted, all the conversion starts over again. Any solutions to this new behaviour since all versions of 2023?Tested with 2022.6.4 and there the source file is correcly moved to a source folder. Thanks for the help.Steven

When sending a sequence to Media Encoder from Premiere, I am given a warning in Premiere and in Media Encoder that material is offline, however all material is indeed online in the timeline (no Offline media cards). Render appears normal.  Apple M1 Pro, macOS 12.6.6, Pr 23.4, AME 23.4

I'm exporting files from Premiere Pro to Media Encoder. Both programs are up to date and I've cleared the caches and can't figure out why this is happening as I've done it hundreds of times before without issue. The files transfer into Media Encoder from Premiere. They export and are marked as 'done', however no files appear in the output folder (I can't find them ANYWHERE!). I use this feature 90% of the time I'm working to speed up my workflow so am really hoping someone may have an answer for what is going on here.

Hi Adobe Community,Here is my issue, I have to deliver a movie to french broadcaster in tv, they are asking for AS10 with 8 audio channels in mono, the mix of the program is reported 4 times.Unfortunately, and despite the fact i did deliver in the past programs to that same broadcaster, I can't export it correctly this time, my export setting is indeed having 8 channels, but they are all commuted on the two first, I tried many things, but can't fix this.The previous company I was working for had a vantage, which is not something I can have now and media composer only has AS11 now, would you have any tips or way to solve this ?Thank in advance !Thibaut

1- É possível renderizar mais de um vídeo de cada vez no Premiere? 2- Se for possível, como se faz isso? 3- O aplicativo Media Encoder está aparecendo pontos pretos na hora de renderizar. Como posso resolver este problema?    

I can't make AME to start. I've tried several things like windows update(even optional ones)/re-install/computer restart and windows troubleshooting. Looks like Premiere Pro & Rush also won't start because of that. It starts to open but crashes at loading screen. The error code i'm getting is 0xc0000409, but i didn't find any post about it except of Adobe Reader. I'm using i5-13600k(stock) and AMD 7900XT (all drivers up-to-date). Crash report attached (had to change extension to csv but the original one is .crash)

I have adjusted the RED Source settings for a couple of RED clips in Premiere.  I have saved those source settings to the RMD, by clicking the "Save to RMD" button at the top of the source settings.  I see the .RMD files in the finder, with an updated Date Modified corresponding to when I saved them.  So I know that the RMD settings are being saved. When I import one of the RED clips into Media Encoder, it shows up as RAW, without the RMD settings applied.  So I right-click, select "Source Settings" and then click the "Load from RMD" button at the top of the RED source settings screen.  However, it just reverts to "as shot" and does not apply the RMD that I had saved.  I have tried this workflow several times, in both Premiere & AME 2022 and Premiere & AME 2023.  The RMD simply will not load in AME.