Bug Reports

I'm having issues launching After Effects of any version (24.6.3 & 25.0) as well as in Safe Mode. It finishes loading after the initial splash screen, but stops and freezes when loading the window (white screen). Attached is a visual of what appears on my end. I've let it load for 10+ minutes and nothing changes. When attempting to close the program, it also gets stuck trying to recover my information. Reinstalling both versions also did not fix this issue. 12th Gen Intel(R) Core(TM) i7-1255U 1.70 GHz16.0 GB (15.7 GB usable) RAM64-bit

PC - Intel i9 processor, 2GHz, 64MB of RAM.After Effects v25.0.  No plug ins.  I also stop running any other apps or processes to give AE the machine's focus.Tracking initializes and then freezes, usually within the first 30 frames or so.  Not consistently the same frame when I retry.

Acabo de instalar la aplicación y me sale ese mensaje, al intentar esas opciones me sigue apareciendo lo mismo y no sé cómo revisar los permisos, alguien que me ayude por favor.

Hi.  I am having a general visual update issue.  Trying to open a folder in the project panel, and I can't see the content of the folder. Sometimes it won't update at all. It's there, but visually, it's like a ghost of what was there before. It does the same when creating a new comp. Any new action doesnt show. Sometimes the scroll bar will not appear at all on the right and I can't navigate the project.  It's there but visually, it's like a ghost of what was there before.  Happens in the comp panel as well.  Sometimes in the viewport, I need to change frame so it updates to the recent changes. Happens on and off and appears to be random. Same issue in versions 24.6.2 and 24.6.3 Windows 11 homeNvidia RTX 3090 driver 565.90Windows is up to date. Any idea how to solve this ?Thanks ! 

Buenas noches, hace un par de dias que salio la actualizacion de los programas 2025, tanto en premier, como en after, he tenido errores; en premier para las rampas, la reproduccion es mala, sin ningun efecto un clip de 10 segundos e igual en after effects, agrego el clip y al reproducir, aunque la calidad sea cuarto en la mas baja, va muy mal; no me pasaba en versiones anteriores, como puedo volver a la 2024? o que solucion, dado que pense eran los Drivers, pero con todos son iguales, tengo una 3070, i5 10400, 32 de ram y disco m.2

On After Effects, I've been working on a project created with .mxf video files. This was on a Macbook Pro. I recently switched to a Windows machine, when I open the converted project on After Effects, I get an error mesage saying the file is unsupported. Any help on this? How do I convert the .mxf video file to something AE will read? I need a solution that doesn't require restarting the entire project.

Hey all, so I teach an AE class and i'm finding that when I use a light with a 3d object I'm getting tons of harsh banding. When I open the same file on a Mac banding is fairly minimal. Any idea why? PC is a big heafty workstation, lots of GPU mem, and processing etc. Mac pro's at school are a few years old. I've tried uping render quality, made color space 32 still no change. Also this is fairley recent, haven't run into this issue in the past. 

Hello,I noticed that my after effect 24.5.0 crashed 3 times in front of my eyes. I have this error message: Even when I'm in no-fail mode, the application stops and asks me to switch to nominal mode. This is very annoying... I've also noticed that when I leave the general settings window, I get this message: Could someone please help me find the reason for these crashes?Looking forward to hearing from you!

I am a user of the last 2024 version of After Effects, However, I need the 2023 version to test files and compatibility between both. That said, I installed the 2023 version (23.0), but when I launch it, it barrages me with a list of all the standard plugins AE can't see/find.It is the first time in all years I faced something like this, the most important, everything missing by the pointed location is there (Screenshots are attached).List of things that were tried but didn't work:- Reinstalling AE- Trying different versions (23.0 / 23.1 / 23.2 same issue)- Clearing all residuals from Adobe > AE 2023 folder didn't work either   

Just installed AE 2025 on 2 computers and both cannot render to a network share. They can render to local drive. AE 2024 does not have this problem

adobe affter effect does not appear on the screen.I insert object,video and picture and nothing appears on the screen.I tried this way:- restart computer.- Try to delete the current one and load the older version,still did not fix the problem. - Updated GeForce Experience and removed it again and reinstalled geforce, still did not fix the problem. It shows that it's not related to the geforce.Who has ever encountered this problem and was able to solve it? please tell me I thank you very much

So for context, I've posted a similar discussion before this and my issue currently is that AE Comp preview doesnt work as it is intended to. It only works when im Putting the program in another window ( on a extended display screen ). This wasnt an issue previously as all my drivers are now fully updated, I've purged all the disk caches, have done the " Deactivate Hardware Acceleration" mode and purged my media and disk caches. I'm not sure if this is a AE issue or my laptop's. Again I've done everything, I even checked and reinstalled my Intel Gpu Driver, Windows Update and Nvidia Driver recently to see if it would resolve it but it didn't work at all.Issues:-AE doesnt work on main display as seen here ( My laptop display ) But works fine when I place on another display ( another monitor/screen )This issue is also seen through Premier Pro as well. I also looked through other discussion forms and have seen a few people having the same issues/problems as the one I'm curr

This is an issue I'm having when trying to use After Effects on my brand-new laptop. I can't see anything in my composition (I know I don't have anything in it right now, but I should still see the black composition) and even when I try to view an image/video file, I cannot see anything.I've updated my drivers. I've tried switching the "Video Rendering & Effects" between CUDA, OpenCL, and Mercury Only. I've updated my Windows to the latest version. I've uninstalled, reinstalled, and even tried an older After Effects version. I have no clue how to fix this.

When the application is opened, the screen does not turn on and it lags like this, then it closes, please help  

Aerender isn't able to see the default ACES configurations when rendering. I am not sure if this behavior is specific to AE 24.5, but I am fairly positive I have been able to render like this before.Windows 11, AE 24.5

After effects keeps crashing on me.  Attached are the screenshots.  It is saying that "knoll light factory" plugin is not supported.  I've deleted those files and I'm still getting this error.  Please help.  I've tried uninstalling, resetting preferences, and starting in safe mode.  Nothing is working. 

hi i can't see any layers in my ae program there is sound but the layers are not visible in any way please help, thanks in advance for your suggestions.**Format, cache file cleanup, layer visibility etc all tried.**I am using Adobe latest version and the application is up to date.

 I installed the After Effects in 25.0 English (International) version.However, I was very disappointed that Dropdown Menu Control, which has had the same problem for a long time, still has not been fixed for a bug that does not express non-English languages.I checked this bug from version 24.1 and reported it to my company's adobe account.However, After Effect is not fixing this issue until a new version comes out.This is creating a huge problem with distributing presets for team distribution, but Adobe doesn't seem to be interested in speakers from other non-English countries.

Hello there,I wanted to synchronize my old After Effects CS 6 to 2024 version (I'm using win 11). Unfortunately there seems to be an issue during instalation (Error code 127). I checked some YT videos with sollution, check almost each possible support forums but nothing worked 😞With help of my friend we noticed there is issue with Cinema 4D inside of the Synchornization file. We think installer is unable to unpack it so it blocks the whole instalation each time at 76%, but we are not 100% sure about that. Maybe some of you guys had a same problem?Please if someone know how to fix that I would be so thankful. After a month I'm out of ideas.Below I'm sending error code from Sync and Cinema 4D was the only file we couldnt copy from Sync file. I tried to install it as a separated application but adobe still wants to install it as a plug in.Is there a chance to get Synchronization file without Cinema 4D installer?

Instale el PlugIn de mister horse animation composer en mi AE v25 y me tira error y no me deja abrir el programa. Me pasa en otras versiones también. Ya probé desinstalando ambas cosas y no funciona. También probé generando una restauración a una hora en específico antes de instalar ambos programas y sigue sin funcionar. Ya Nose que mas hacer

Sometimes, when working in after effects for a while, all of a sudden the import and save functions simply stop working. Auto-save would help, but not if you're working on something you haven't saved yet yourself. Extremely frustrating since I can't see any other way than quitting AE with no way of saving my work and having to start all over - which can be extremely upsetting. I know - save your work as you start it so that auto-save saves you.. this souldn't be on me though. You guys need to introduce the ability of saving a .aep file through media encoder or enable a secondary auto-save function that works with unsaved files. I don't even care about the bug that much - programs can malfunction... just give me some redundancy that allow me to not start from scratch.I would use bad words in this thread if I could.

Barteldes Small is from Adobe Fonts, it displays correctly in other Adobe programs but not in After Effects.  Here is what it is supposed to look like in Illustrator: Here is what it looks like in After Effects: It looks like only the capitatal letters are being effected. I hav tried removing and readding the font family back again, and I do not have any other fonts named Barteldes on my computer, also it is an Adobe font.  Not sure why this is happening. Thanks!

I've been experiencing crashes in Adobe After Effects for the last two months, happening every 2-3 minutes uses or even more frequently. I reached out to Adobe support several times, but they couldn't fix it. They uninstalled Microsoft Visual C++ and updated my Nvidia driver, but the problem returned shortly after. I thought it might be a Windows issue, so I did a clean install of Windows 11, but the crashes still happen. I can't get any work done, and Adobe hasn't been able to resolve it. What should I do?My PC specs:- Laptop: Asus Scar 16 (2024 model)- Processor: Intel Core i9-14900HX 2.20 GHz- RAM: 32 GB- Graphics: Nvidia RTX 4080- Storage: 2 TB SSD

Hello Community... why are my Puppet Pin tool Animation take a new position while "the man is running".. As you can see in the video for example the leg in the backround is going in another position even when there is no puppet pin frame point. I may can not explain it well but please take a look at my uploaded video so you know what I mean.. I animated it yesterday and it worked well firstly. I tried also to pre compose da legs an arms but even in the composition the animation glitch is the same.  please help 

Hi, im working with large footage, as you can see the media has a scale of 4608 x 3164 but when i pre compose it it looks squaseh but still says that the dimensions are correct as in the media, even when i create the compositon directly from the footage it squases it, please help haha, why is this happening?, this is the third shot im workong on and it looks like from here on out this "error" is happening in almost all my pre-comps.