Bug Reports

(recategorizing a discussion post as a bug) OverviewWe would like to be able to identify which version of After Effects was responsible for the creation of a project (.aep) file programatically in order to make informed judgements about what version of After Effects should be used to render those projects on our renderfarm. We are encouraged by the presence of the CreatorTool field in the embedded metadata that is visible by running the unix 'strings' command on the file, but have observed some disconcerting behavior in this area. Observed BehaviorWe were surprised to find that regardless of if the project file was created in After Effects 2022 (22.6) or After Effects 2023 (23.1), the value of the CreatorTool field is always 'Adobe Photoshop 23.2 (20220128.orig.527 28d5e1a) (Macintosh)'. Note that not only is the version incorrect, but the product itself is incorrect as well. If we save a copy of the project as an XML export (.aepx) the 'CreatorTool' and 'softwareAgent'

[NOTE: I have tried to upload repro .zip, but it system didn't allow me to do so, so I have uploaded it as .pptx (this forum does not allow uploading of .zip / .aep / .jsx / ...). To repro the issue please download repro.pptx attachment and then rename it to repro.zip] Hi, I have an issue to report, related to the expression evaluation from scripting. If you are to open project, to add expression and to read its value inside of the same script, results might be invalid (they are reproducibly invalid for sampleImage at least). If you were to open project inside of the script, then finish the script, then add expression and read its value inside of another script everything would work as expected. I have much more complicated examples, but attached is the minimal repro - I'm using sample image to detect whether image has any transparency (it does not). script1.jsx, which does everything inside a single script, returns that image is transparent, which is wrong. script2.jsx which

Nome do dispositivo DESKTOP-MMP0I4GProcessador AMD Ryzen 5 7600 6-Core Processor 3.80 GHzRAM instalada 16,0 GB (utilizável: 15,2 GB)ID do dispositivo 97EE4CA5-BD98-4EEA-A278-1AFC72CCBC9FID do Produto 00331-20300-00000-AA603Tipo de sistema Sistema operacional de 64 bits, processador baseado em x64Edição Windows 10 ProVersão 22H2Instalado em ‎14/‎07/‎2024Compilação do SO 19045.4780Experiência Windows Feature Experience Pack 1000.19060.1000.0

I'm reposting this as I mistakenly posted the last one as corrected answer... I'm still having this issue where the video renders as completely black... Here is the updated settings: Again, I've also tried adding a solid layer, nothing seems to work.Would appreciate any advice as it's making me pull my hair out. Thank you!

Before the recent updates, the 'Range Selector' would update based on what type of 'Unit' was selected when adding a 'Position Animator' on text. For example, when adding a 'Position Animator' and selecting 'Index', the 'Range Selector' 'Start' 'End' would default to the number of 'Characters' in the text. If 'Based On' was changed to 'Lines' (for example), the 'Range Selector' 'Start' 'End' numbers would unpdate to the number of lines in the text. This is no longer the case. The 'Range Selector' 'Start' 'End' remains on the character count or, whichever 'Based On' option was selected prior to selecting the 'Units' option. It no longer updates.

Hey, I'm currently attempting to load a model into element 3d, but whenever I do it, the textures dont load. They load in the scene setup but once I get back to my main composition it goes completely grey. Any help?

EGP Context - for Font Size, please replace displayed label, "Size" with Font Size. This seems trivial but gets me so many times and for Video Editors it's an unnecesary source for confusion. It's become a huge pain having to workaround this for occasions when it isn't necessary. 

In a fresh new project, collecting works as expected. However, once you go to collect a comp containing some asset(s), it seems to remember them moving forward and will start to ignore the For Selected Comps setting, even if you go back to selecting the empty comp(s). I've attached a very quick demo showcasing what I'm describing. I don't show it in this video, but I did test collecting the empty comp and it does indeed adhere to the footage listed at the end of the video. Opening that collected file shows all comps.   I've seen the "reduce project first, then collect" workaround recommended in the past, and that would work. Another workaround seems to be to close and reopen the project. That seems to make AE forget that you almost collected different comps before and it starts working as expected.Overall it seems like a pretty finicky bug that can be tough to expose consistently.   Tested on:AE Version 24.6.1 (another user confirmed on previous version and different OS)

Seit dem update kann ein Null objekt an dem eine Kamera gehftet ist nicht mehr verschoben werden und ist in der MItte des Screens fixiert. die werte ändern sich und auch die Kamera ändert die Position, aber das null ist einfach nicht mehr greifbar mit dem auswahl tool. Was ist das Problem?

I noticed something: when I use a track matte on a layer and keep the mask I used, pixels remain around the effect where it connects with the mask. To remove these pixels, I have to use a choker, but only if the composition of these elements is separate. If it’s in a complex composition, then there’s nothing I can do. Here is a video tutorial I made about this. Can this be modified?youtu.be/HYAQQuNPfow?si=VygGuXVuRtdxj3au

After effecs version 24.6 renders darker videos when linearize working color space is on when using 32 bit per channel in color project settings.The solution was to go back to the 24.5 version of After Effects. Older versions never gave me this problem before. 

I have two projects set up as ACES 1.2 in both After Effects 23.6.9 and After Effects 24.6.1. When I import the  same ProRes Apple Log clip into each, I am able to override media color space in 23.6.9, but not 24.6.1. I would like to be able to override media color space in AE 24, but can't figure out why this isn't possible. I have noticed that AE 24 recognizes the media color space as Apple Log/Rec. 2020, but AE 23 doesn't recognize it. Perhaps that's related? I'm using a Mac Studio M2 Ultra, running Sonoma 14.6.1. I've attached a video showing both scenarios. Any advice on how to potentially work around this until it is resolved would be appreciated. Thanks!  

I am unable to adjust highlights properly in After Effects 24.6.1. with a ProRes Raw video file. I am working with a 2019 Mac Pro 3.3Ghz 12 core machine with 96GB Ram on OS 14.5 Sonoma. Note the attached screen captures.  Quicktime player shows all the detail in the highlights, though the look is flat.  In Premiere Pro the video looks hot, but I am able to recover highlights and make the shot look good.  In After Effects, I am unable to bring back the detail in the hightlights.   The reason I am using After Effects is to do some stabilization using motion tracking.  After stabilizing the shot in After Effects, I tried correcting the image, but given how bad the video looks, I can't use it. There are two images attached.  In the layout of the two images, Premiere Pro is in the top left, Quicktime player top right, file properties bottom left, and After Effects bottom right.  One screen capture shows the video corrected in Premiere P

i tried Setting up the app for the first time and when the app tried to login through google it just keeps looping. i looked for help and it said check if the credentials are there and they arnt and then there was no more information?there are no credentials. so now what? i know the problem are they just going to not fix the problem?

Hi, I have applied a Shatter effect to some text, when I scrub alone the timeline my 1st Mac crashes. When I render the project in Media Encoder it freezes just before the effect and does not finish. I opened on a second Mac and the same thing happened. On crashing and opening again it asks if I want to disable the shatter effect. If I open the project on my PC, I can scrub along the timeline and also render, with no issues. I have listed the computer specs below: 1st MAC  / Mac Studio (2022) / Apple M1 Ultra / 128gb running Monterey v12.6.1 2nd MAC / IMac Pro (2017) 2.3gh 18-core intel Xeon W / 64gb / Radeon Pro Vega 56 8gb / Monterey 12.5.1 PC / AMD 5950x / 3080ti graphics / 64gb / windows 11 Any help to resolve the MAC issues would be great, as that is my work computer in my office. The PC is a personal computer. BrendonF 

1. Enable Transmit to 4K display. 2. Entire comp is upsidedown and flipped.  Comp viewer 4K transmit display:  Flipped. AE. 24.4.1 Nvidia 2080tiNvdia Driver 555.99Threadripper 3960x  Simple comp with solid and text layer.  Transmit settings:    

Hello. Im trying to turn on the 3D mode for some layers in the composition and After Effects crashes every time I do that. Ive tried:- to do it simultaneously for all the layers - crash- do one by one - crash- create a new project (thought maybe a project issue) - crash- clean cache and memory - crashLaptop characteristics: 16GB RAM, RTX3060ti, 476GB SSD. I think it is enough for such a simple animation.

Hello,Since today's after effects update, when I'm in my project in advanced 3D, it crashes my computer.All I have to do is open the project and after 10-15 minutes, my PC crashes. I tested on other compositions that don't use advanced 3D mode and I have no problemSorry my English is not good Thanks

Hello. Today I received one of the oddest error messages I have ever seen. I received a message that 3 plugins failed to load. 1) Eporter AVI 2) Exporter Quicktime Host 3) Player Media Core Are these preinstalled plugins? I have never heard of these. I've recently had issues with infected work files and am curious if this has anything to do with infected files. So. If these plugins are legit. The question is. Why am I getting this error all of a sudden?See attachment. Thanks!

I'm experiencing an issue with Adobe After Effects (version 24.5.0) where my null objects and solids randomly disappear when I close or save my project. I've also noticed that this sometimes happens after I pre-compose layers, even if those layers are unrelated to the null objects/solids. The issue doesn't occur every time I perform these actions. For instance, I might pre-compose or save to test if the bug appears, and everything will seem fine, but a couple of hours later into the project, when I pre-compose again, my null objects disappear. Sometimes I don’t notice the issue immediately, making it impossible to undo, which makes this problem even more frustrating. I appreciate any help you can provide.

color shift between beauty and beauty aux of an exr sequence.I just tick and untick the option of interpretation to get rid of it, but still pretty annoying. See the video below

Since updating to 24.6 on Windows 11, keyframes applied to a Slider Control within a composition using Essential Graphics doesn't reliably update the composition (via expressions that are present within). I have downgraded back to 24.5, and it functions as expected. Composition breakdown:I have a cursor composition with multiple cursor types. These toggle their opacity based upon a Slider Control's value. Iterate through the slider, get different cursors.This slider is added to Essential Graphics, so I can control it in the main composition.When previewing/rendering in 24.6, the cursor doesn't change from the first value, even when on top of a keyframe specficying a different cursor.If you clear the disk cache and memory, the cursor correctly updates, but doesn't switch back when keyframed to something else.Opening the same project in 24.5, the cursor updates on each keyframe change and renders as expected.If any more information or projects files are requried, happy to expand fur

 Everytime I click on the "effects and presets" panel i just get this rainbow circle of death!!! usually when i click on this panel a small window pops up loading my effects and presets so im not sure why this is happening. please help! i'm using after effects 2022 btw. 

Estaba trabajando en AE cuando salió una pantalla azul en windows y decia que debia aparse el computador y se apago. Volví a encenderlo y abrir el archivo en el que estaba trabajando y me sale ese error: After Effects missing data in file 33::4 Encontre varias soluciones en foros de años pasados, como importar el archivo en vez de abrirlo o cambiar el nombre o abrirlo con versiones anteriores de after, pero ninguna me funciono. No sé si es un error de actualización del programa o que sucedio. Ayuda 😞

Hello.  My tracker is not working. It gets stuck on initiliazing, then eventually the attached screen shot shows up. PLEASE HELP. I need my camera tracker to work.  Obviously I have uninstalled and reinstalled, downloaded older versions, reset my computer, everything. Can somebody please help me?