Bug Reports

No se ve el arte, algunas solución por favor.

Bonjour, pourriez vous m'aider s'il vous plaît. Lorsque j'ouvre After Effects il m'affiche un message d'erreur puis me demande de quitter le logiciel. After Effects (erreur): Panne en cours. Dernier message enregistré: <12604> <APIP> <S> 96836a3f-21ca-4b8f-90b3-a505a0cb0976Sachant que j'utilise sans aucun soucis Adobe illustrator, Première Pro, Blender et Photoshop.  

When i was mid way into editing my commision i noticed that on the 3d and 2d transitions of my edit has a video glitching like its playing and its flickering a freezed frame and when i tried clearing my cache it got worse.

When I open my project AE gives me the Resolve Fonts message "Warning: This project uses fonts that are not currently available on this computer. Font substitiution will occur until the originals become avaiable."I've already used this font previously with AE, same project. The font is validated with Font Book on Mac OS Ventura. The font was a purchased House Industries font so it's not a buggy font.  The font also loads fine in Adobe Illustrator 27.2. The trouble shooting I have done already:Installed a previous version of AE, no luck.Cleared AE cache and restarted MacBook Pro.Uninstalled and reinstalled the font. Any insight as to why Adobe Ater Effects would suddenly no longer recognize/load the font?

In the viewer window in after effects: I can't select shape layers that are straight lines. They can be diagonal, they can be square, but I cant select them in the viewer window if they are are a straight line. I've tried it on two other computers, and it's the same result. I've tried centering the anchor point. This makes it time consuming and difficult to animate certain scenes from illustrator. Example: http://i.imgur.com/wjE7ePm.gif

Hi, I had a problem with after effect 2021, so I was doing an edit and I wanted to change the workspace by moving the windows, but at that moment I didn't know how to put it back the way it was before, so I quit after effect and restarted it, and when I clicked on my project this gave me an error.Can you help me to find a solution please?Thanks you ! This is the whole file:<?xml version="1.0"?><!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"><crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="After Effects" applicationVersion="18.4.1" build="4" source="Windows-Client" crashType="n/a"><time year="2023" month="2" day="27" hour="23" minute="35" second="42" timeoffset="60" timezone="Paris, Madrid"/><user guid="ba5631e2-79be-4074-bb56-01389fbb8d94"/><system platform="Windows 10 Pro" osversion="10.0" osbuild="19044" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="32686" machine="Intel(R) Core(TM)

まずは映像をご覧ください。なぜかウィグラーを適用するとカメラの動きが変な方向にいきます。アフターエフェクツ２０２３　バージョン23.2.1macbookpro14インチ　os:ventura13.2.1   チップ：apple m1 pro

The "show all" button toggle for OCIO color settings in the output module isn't persistent after closing and opening a project -- nullifing any saved render templates. Can we make this button remember the most recent state in saved projects?Win 11 - All versions of 2023

The extendscript function  app.preferences.getPrefAsBool()  always returns false. Here's a demo, comparing it to getPrefAsLong, which seems to work:  app.preferences.getPrefAsLong("Main Pref Section v2", "Pref_SEQUENCE_ZEROS", PREFType.PREF_Type_MACHINE_SPECIFIC) > 5 // returns 5 which should be truthy, but app.preferences.getPrefAsBool("Main Pref Section v2", "Pref_SEQUENCE_ZEROS", PREFType.PREF_Type_MACHINE_SPECIFIC) > false //returns wrong answer app.preferences.getPrefAsLong("Main Pref Section v2", "Pref_HIDE_LOCKED_MASKS", PREFType.PREF_Type_MACHINE_SPECIFIC) > 0 // returns 0, should be falsy app.preferences.getPrefAsBool("Main Pref Section v2", "Pref_HIDE_LOCKED_MASKS", PREFType.PREF_Type_MACHINE_SPECIFIC) > false //returns false, so it's not just inverting the answer app.preferences.getPrefAsLong("Main Pref Section", "Pref_SCRIPTING_FILE_NETWORK_SECURITY") > 1 //returns 1. Note, using "Main Pref Section" and no PREFTYPE enum app.pre

RAM Preview becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE or close the application.Build 17.0.4 Build 59

After Effects 2022 v22.0.1 DOES NOT EXPORT TO MEDIA ENCODER on Windows. This problem was reported for Mac, but it was directly stated that others have the same problem on Windows. Exact same symptoms, exact same behaviour. You try to export a video from After Effects using the Media Encoder Queue, and nothing happens. Media Encoder opens and just sits there doing absolutely nothing.

In previous versions of after effects, the Generate: Fill effect always respected layer masks, including feathering and expansion applied to those masks.  In AE 23.2, the Fill effect ignores all masks.  It is not a solution to use the parameters of the effect where one can specify masks as settings, as these ignore the mask properties like feather and expansion which may be different for each mask.  I have an entire library of existing projects that are now broken because of this.  I commonly use a layer as, for example, a vignette and then adjust its color with the Fill effect which can be keyframed and expression linked and which does not require editing solid settings to change the color.  Now all of those comps appear with an unmasked, fully opaque layer.   Please fix this effect to restore the behavior it has always had in the past. AE 23.2.0 on Macbook Pro M2 Max Ventura 13.0

In the ACES Color Managed Workflow, the latest update (23.2.0) allows you to set the Output Transform for a display (e.g. ACES/Rec709) at the bottom of the screen in the Viewer Panel. Unfortunately, it is not possible to set the output transform for a display using the Video Preview function in After Effects, and the signal arrives incorrectly on the display.

To start, I'm on the latest version of AE.I was working on a project and everything was fine until I had to duplicate some comps. Those comps hadother comps inside as well. After Effects stop reading the track mattes in thos comps and stopped reading the layers as well. Turning on and off layers or purging the memory, the layers were still present on the page. At one point, AE stopped recognizing a 4k png I had. It went black and then became a small white square in the comp. Eventually AE crashed and I got an error message.To get around the problem, I had to import the file into a new project and slowly work through comps. In the new file, AE had disconnected my track mattes as well, so I have to go through mose of my comps and reattach the track mattes.This was an absolute nightmare.

Hi, I have a problem with exporting through AE or ME. The whole process from creating to exporting always goes fine and without issues, but when I want to open my exported video (exported as an mp4 file through Media Encoder), suddenly, the file is damaged and the video cannot be played. After Effects and Media Encoder shows no problem with the file while I am working on it or exporting it. Strangely, when it is exported from another device (in yesterday´s case from Macbook Pro) the exported video is fine and it can be played without any issues. Can somebody please help me find out where exactly the problem is? I assume it is with my computer, but I always make sure that I have the latest software and that my graphics card is updated as well.Thank you.  

não consigo abrir o arquivo mp4 depois da renderização no media encoder

A camera that has split dimensions for its position array will only export the X value using the Maxon C4D Exporter.I have tested collapsing the position and re-exporting and it will bring in all dimensions of the camera in C4D despite it being the wrong animation due to collaping and losing unique tangent handles. I've tested this with the latest After Effects as well as the most recent Beta (23.3.0 Build 38)

Hi! I'm having a big problem with markers since I updated my operating system and After Effects.My goal is to create a composition with animations that are tied to markers and some essential graphics properties, and then use it as a component in a parent composition. I've done this before without any issues.But now, when I move a marker in the parent composition, it doesn't affect the timing of the marker inside the precomposition. To show you what I mean, I've created a composition with some text that displays the properties of the marker. However, when I move the marker, the text doesn't change like it's supposed to. I expect `time` to become 00:00:01:23.My version of AE and systemAny help would be much appreciated!

Hi there, I'm often facing unusual glitches in the UI of the Essential Graphics panel, it's difficult to reproduce, but what will happen is I will be viewing the Essential Properties of a comp, I'll then change the "Primary" selection on the panel to view properties of another comp, but there will be certain properties from the comp I was just viewing still visible, but out of alignment or far below other properties, if I click on these or try changing them it'll often crash AE, any idea what's happening here? Thanks,Steve

Hi,I'm trying to render a video with a weird ratio. The media is a screen that goes all around an ice ring. The resolution is 25024 x 80px. For technical reasons with the live software, I need to separate the video in 2. So I need to make a 12512 x 80px video.When I try to export the video via media encoder it force the resolution to 4096 x 26 px. I try to put back the right resolution in media encoder preset, it register my input but the final result after render is not 12512 x 80px but 4096 x 26 px.As I was typing I found a work around using only the after effect render. But I have multiple screens to make so I would be better off using ME.Can someone explain to me why media encoder does this?

A config do meu pc é básicamente:  Ryzen 5 5600XRTX 3060 12GB32gb RAM 2933MhzSó que ainda assim, o meu after fica EXPLODINDO em uso de memória, e ainda tem a capacidade de me aparecer uma mensagem como essa... Eu realmente não sei mais o que fazer, está bugando/crashando apenas com usos simples, até mesmo quando eu faço um REELS.Hoje me apareceu uma mensagem, depois do after travar e voltar com a tela branca, com as seguintes e breves palavras: ''O erro foi ocasionado por falta de memória na GPU, quando foi executar este efeito''. Foi algo assim, e infelizmente não lembrei de tirar o print.Se alguem tiver passando pela mesma situação, e conseguiu resolver, favor... dá uma ajuda ae? haha

ele fica dando isso não sei mais oque fazer eu tenho dois usuario no outro funciona e nesse meu de trabalho não aparece isso meu sistema opracional e windows 10 e a versão 2021       

Hi, ich habe ein Video/Bild/Text... in der Timeline.Nun markiere ich dieses Objekt und klicke auf "Unterkomposition erstellen".Dabei hake ich "Kompositionsdauer an die Zeitspanne...anpassen" an. Wenn man nun einen Ebenendauerabhängigen Effekt oder Expression anwenden möchte (zb Fade in/out oder "Ein- ausblenden" aus den AE Presets/Behaviors) funktioniert dieser Effekt nur am Beginn der Komposition, nicht jedaoch am Ende.Sprich: der FadeIn klappt, der Fadeout nicht. Ist das ein Bug? lg  AE 23.2Mac Mini M2OS 13.2.1 Ignoriere ich das Häkchen "Kompositionsdauer ...anpassen" ist alles ok.

Hello, I'm trying to render a podcast type video. It's a static image aside from a timebar filling up and an audiospectrum effect. I have made 10 or so videos in the same way and these rendered fine. But the newest batch I'm trying to render take 10+ hours to render, either within AE or within AME.  It's just audio wav, static imagery, and audio wave spectrum. Thats it. It shouldnt take this long. I would kindly take any help I can get to figure out this issue.AME 23.0.1.AE 23.0.1.

Menu bar and all right click dropdowns are not working in AE 2022. You click an item in the menu bar and nothing appears, you click again and it shows up for a moment but disappears when you move your mouse over to click on a drop down item.When you click for the first time, you can click on drop down items by guessing the approximate location of where they are but they are invisible so it's a guessing game. This makes AE completely unusable. Fixes when you delete your preferences file but it is not feasible to delete all my workspace preferences every time this bug comes up, and it always comes back. This video from another user with the same issue shows the problem. https://www.youtube.com/watch?v=c6kHnkX-3BQ&feature=youtu.be