Bug Reports

The memory and performance bug keeps appearing on a non heavy project in the After Effects Beta app + After Effects 2023. I have plenty RAM and have tried all possible solutions to stop this problem, fix this bug please.

When slecting and moving keyframes in the timeline, there's a lag and "stickiness" where they will continue to move with the mouse instead staying in place. 

Has anyone else come across this?AE won't start just keeps erroring this and creating dump files on desktop 😕😕 Been testing the Beta since it was open to public, first time something like this happend. I thought maybe it was a faulty build they released but in the last week there were already two new updates and the error is still showing 😞

no after beta a opção properties, no layer contents não está abrindo totalmente... deixando dificil selecionar os itens com essa nova forma

In a big project... with hundreds of comps, copying a few layers inside a comp to paste into another is quite laggy.

Thanks for working so hard on this guys.  I love beta on my M1.  I haven't had any issues until the last couple updates including the new release. Mostly text and graphics issues.  Need to close down and reboot.  But text change propogation is real laggy.   I was wondering if you are optimizing for Ventura and I just need to update from Monterey.  I've avoided doing so in case of issues.  But if you guys are optimizing forward for Ventura, I'll update if you think that will help.  Thanks.

When importing an ae project, hitting cancel creates a cascade of errors and unlinked missing files to appear in the project window

Steps to reproduce:1. Set a comp to Cinema 4D renderer2. Add some text3. Make it 3D, extrude the text and add some bevel4. Add different colours to the front and bevels5. See those lovely colours6. Change the renderer to Mercury Result:The Bevel colour fills the text's front Expected:Bevel and front colours should remain as specified System info    Application: After Effects (Beta) v23.1.0.71    OS: Windows v10.0.19044, RAM: 127.92 GB GB, CPUs (logical): 32

I change my work station GPU to MSI 3060 (12GB). I update my after effects beta to last version (23.1.0 66 build).Specs. Windows 11, 32gb RAM, CPU 11700kFAfter rendering or before rendering after effects reload (or reboot) my GPU. Only relaunching the app is helping. Maybe the problem is, what after effects use 100% of GPU or something like that.Maybe the problem is that i use Red Giants plugins (colorista + looks). Please fix this bug. 

Is it just me, or are the cursor icons missing? Hand, arrows(leftRight) and so on... I just see the default arrow

I wanted to see how fast the M1 would roto.  Opened clip I used before on different machine.  Selected person then tried to frame through roto.  CRASH right away.

have tried multiple times over the past week or so, tried all of the suggestions, but still getting thisExit Code: 127 -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 12 error(s), 0 warnings(s) FATAL: Error occurred in extract of package (Name: AdobeAfterEffectsBetaBetaAllTrial_maxon Version: 23.1.0.66). Error code: '127' ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRF314.tmp\2\support\keyfiles\CustomHook\win\Cinema 4D 2023 Installer.exe of size 1105707184 ERROR: Failed memory allocation after sleep also ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRF314.tmp\2\support\keyfiles\CustomHook\win\Cinema 4D 2023 Installer.exe of size 1105707184 ERROR: Failed memory allocation after sleep also ERROR: Failed to allocate buffer for file C:\adobeTemp\ETR4FF1.tmp\2\support\keyfiles\CustomHook\win\Cinema 4D 2023 Installer.exe of size 1105707184 ERROR: Failed to allocate after sleep also ERROR: Failed to allocate

Crashes when applying Look to adjustment layer from Library     Mac M1 laptop

There is no problem with OCIO settings in color management, but in the Japanese environment of the Mac version, a Unicode error occurs when trying to use OCIO for effects.This can be avoided by starting OS and Ae in English mode; the Windows version has no problem in Japanese environment.

Hi,i'm having the same issue but a different error code, 127 whihc i supposed to be resolved following the troubleshoot. Allowed my win10 user to gain all rights on the temp folder, reboot the system and disabled the AV. The percentage indicator slows at 47%, takes minutes to reach 48% and after a few minutes comes up with failure alert, "Unable to install". I've tried several times, the log states as follows:"Exit Code: 127 -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 12 error(s), 0 warnings(s) FATAL: Error occurred in extract of package (Name: AdobeAfterEffectsBetaBetaAllTrial_maxon Version: 23.1.0.62). Error code: '127' ERROR: Failed to allocate buffer for file C:\adobeTemp\ETR9D89.tmp\2\support\keyfiles\CustomHook\win\Cinema 4D Manual Installer R25.exe of size 1105707184 ERROR: Failed memory allocation after sleep also ERROR: Failed to allocate buffer for file C:\adobeTemp\ETR9D89.tmp\2\support\keyfiles\Cust

Steps to reproduce:    1. ... Result: ...Expected: ... System info    Application: After Effects (Beta) v23.1.0.53    OS: macOS v12.4.0, RAM: 16.00 GB GB, CPUs (logical): 8 Setup Color manage with new Aces 1.03OCIO config 1.03Add rec709 clipAdd ocio transform > rec709 2.4 to Aces CGAdd glow to clip. Highlights from glow display black edging. Almost a "dark glow". Not diplayed using Adobe colourmanage and 32bit lin setup. Sidenote. using ocio config Aces CG v2 (beta) issue is less but still visible.   

Steps to reproduce:Select a layer whose anchor point is not at its center.Layer > Transform > Center anchor point in layer content Result: Anchor point does move to the center of the layer, but the layer's position changes dramatically, moving to a different area of the comp. This behavior has been present in the last several versions of the beta.Expected: In After Effects v22, this command moves the anchor point, but the layer stays put. System info    Application: After Effects (Beta) v23.1.0.39    OS: macOS v12.6.0, RAM: 64.00 GB GB, CPUs (logical): 10

My Mac is M1 and has 32GB of memory. It says "low memory warning ram use has been extended for previews" every 1-5 minutes, which drives me nuts.When AE Beta shows this warning, I checked my Mac memory and the remaining memory is 13~20 GB.I set RAM reserved for other applications at 3 GB and RAM available for AE at 29 GB on the preferences.So I guess this problem is not about my Mac, but AE Beta. This issue has started since I updated AE Beta in the new version last week(I hadn't updated AE Beta for a couple of months). It affects my work and time so badly.Please fix it and increase compatibility with Apple Silicons. 

It would be nice if the preview menu in the monitor output had the option, like in adobe premiere, to be able to view content in HDR. When previewing through a blackmagic card, color options appear in premiere, in after effects, when working in aces, the preview output does not have any option to correctly preview the color on an external monitor and it looks dark

An error occurred that the imported 3D object could not be imported from beta again.also, the texture of the obj or fbx file disappeared when the beta version was saved.But I think the technology to import 3d objects right away is really innovativeThe technology that can immediately import 3d objects is really convenient when giving simple animation and motion to 3d objects. Can reduce render time a lotI'm always grateful for your efforts.*I'm sorry if the sentence was awkward using a translator. 

I've noticed when importing a PNG image into the new OCIO-ACES beta, the Utility-sRGB-Texture profile doesn't apply correctly in 32bit.  On the left is a PNG logo imported and interpreted with Utility-sRGB-Texture and then viewed in comp with ACES/Rec709. Result is not what I expect. On the right is the same logo with Preserve RGB on import and then with an OCIO Colorspace Transform applied changing it from Utility-sRGB-Texture to ACEScg. Result is correct. These two should match but they don't. What's interesting is this project is in 32-bit, which is what is necessary for ACES. However, if I happen to change this to 8-bit, then the logos match. Maybe that tidbit will help you find the bug. Furthermore, when testing other file formats, the problem doesn't seem to appear. So far JPG and TIF with this same logo seem to work fine. It's just PNG that causes the problem.

Hi,Sometimes when a layer's video switch is turned off the composition view doesn't update. It stays stuck on the previous image, with the layer visible even if it's turned off. When clicking anywhere it updates suddenly, just by clicking on the interface.Thanks for your support.François Colou

I'm using this example because it's easiest to reproduce, but this bug exists everywhere the color picker is seen. Steps to reproduce:In AE, composition settings (Cmd-K),click on background color swatch to open "Background Color" picker.Try to select new color by dragging around the small circle inside the main color swatch area Try to type numbers into the fields Result:• causes that selection circle to snap back to where it was.• numbers enter VERY SLOWLY into the fields (may be part of the larger issue with SLOOOOWWWWW typing everywhere in AE) Expected: to be able to select a color! System info    Application: After Effects (Beta) v23.1.0.37    OS: macOS v11.7.0, RAM: 64.00 GB GB, CPUs (logical): 32

Steps to reproduce:open graph editor  switch mode to "edit value graph" edit anything in the curve - handles, keys, etc.Result: CRASHES AEExpected: To edit the curve, of course! System info    Application: After Effects (Beta) v23.1.0.38    OS: macOS v11.7.0, RAM: 64.00 GB GB, CPUs (logical): 32