Bug Reports

I've looked in all the forums and I couldn't find answers, help me. Version 22.4

 I'm trying to save my puppet as a new project so I can make changes without affecting the original file (that needs to remain untouched) I'm getting this error and it's a bit different from the ones I've found online and on these forums. Unfortunately I can't share my file as this is client work. Thanks for any help!

I am tryiong to edit original task from a Character Animator to an .AI puppet, when I click or use shortcut to Edit Original, It takes me back to the downloads screen on my HP laptop rather than connecting me to illustrator. Photoshop edit original works great when moving from Character Animator. I cant seem to figuree out why I cant connect to illustrator through the "edit original" tab in Character Animator. Please help

My webcam (HD Pro C920) is not being detected my webcam works on other software just not on Character Animator. Very annoying. If anyone knows the solution please me know  

Hi, I'm using an external webcam with my Mac mini (Logitech C920 Pro) and it won't track my eyebrows properly. They simply won't raise when I raise my eyebrows. The lines will stick to my eyebrows when they go down, and will stay for a very raise, but when I raise them fully the tracking jumps back down. Any ideas anyone? Thanks

Steps to reproduce:1. CA Starter Mode2. Create a new project with any character3. Upload pre-recorded audio4. Record Face movements5. Drag a trigger onto the timeline. 6. It is then impossible to size the trigger duration. Hovering the mouse over the orange line does nothing, so you cannot increase the time the trigger is active.7. This does not happen if you record live audio. It is possible to resize a trigger duration. Result:Not possible to adjust the trigger durationExpected: The duration should be adjustable System info    Application: Character Animator v23.1.0.79    OS: macOS v13.2.1, RAM: 16.00 GB GB, CPUs (logical): 8

I'm using a shareable puppet asset as a mouth chart so I can use it on several puppets. I revised the PSD file(kept same file structure) and when I change the file path to PSD, not only do I lose all of the behaviors-- but the top level Lip Sync Behavior no longer finds the tagged mouth shapes. The mouth shapes are labelled correctly and are auto tagged correctly by CH... but on the top level puppet, the Lip Sync Behavior says 0 for all the mouth shapes. Before linking the new art, it had 2 instances of each mouth shape (an autoswap set for a happy and sad mouth). I've also tried dragging the psd into CH to make a new puppet, same results. It tags the mouth shape layers but it doesn't show up in Lip Sync behavior. I've tried this in both CH 2023 and the beta 23.3.0.38 -- same results. Any ideas on how to troubleshoot? Thanks! 

HI, I'm seeing a glitch when adding an animation from the Motion Library to my timeline, so when the playhead goes from my captured animation to the motion library animation the character jerks uncontrolably. This is with easeing on the animation for a smooth transition. When I add another animation from the library the transition from one library animation to the next is smooth. This only occurs when going from captured to library animation.Any ideas of a workaround?

Hello,I just downloaded the starter package and I try to use the software but when I click on a puppet I get the libgit2 error.I searched in the communities and none of the proposed solutions work for me.I admit that this is not the best first-time impression I would expect in the first trial.Any help?Steps to reproduce:    1. click a puppet and get the error... Same roblem when I import a puppet System info    Application: Character Animator v23.1.0.79    OS: Windows v10.0.19045, RAM: 15.86 GB GB, CPUs (logical): 8

Hi all! I'd really appreciate any help on this, the sooner the better, as I'm working on tight deadline. I have a project in Ch with six scenes. The first five exported fine, but with the sixth one, I keep getting an error report from Ch sometime midway through the export that Ch has crashed - despite Character Animator remaining open and appearing to be working just fine. Simultaneous to the error report from Ch, Media Eporter freezes on whatever it's up to, not even updating how much time has elapsed and not generating any error reports of its own - except to say "export interrupted by user" when I finally give up waiting for it to move hours later. I'm not the most tech savvy of users here, so I can't figure out how to open or read the .dmp file for the report from Character Animator. I attempted to attach it here, but that doesn't seem to work either. I'm working in Version 23.1 (Build 79) of Character Animator, Version 23.2.1 (Build 2) of Adobe Media

Hello,    I created a Puppet (Ayan) in CA 2023, and imported it into Photoshop 2023 using the Dynamic Link.    In Photoshop, I doubled the Image + Canvas Size to 4K and then opened it back in CA.    I find that some of the elements (Hair Back and a strand from the Hair Front) are displaced from the original.    I've included Screenshots from Photoshop and CA. (I tried uploading the Puppet file, but the system wouldn't accept its fileType).    Could you please advise?    Thanks in advance.Regards,Rajnesh

After recording  in Character Animator, trying to iniate plyback in anyway to review what you just recorded does nothing. The play button stays selected while no playback occurs,and pressing stop just makes it so you can press they play button again, and so on. It's like this across all puppet files on my computer, where playback refuses to occur. Don't know if there is a bug or setting that was activated on accident, but it means I'd need to export the video just to review it. Any solution?

UsingCharacter Animator Version 23.1Device : Macbook Pro with M1macOS : Ventura 13.2.1Tested with both Apple silicon and intel version. The arms are not connecting to the origin automatically. I have tested my custom pupeet and even lots of sample puppets from adobe.This is for the steps outline here for the timestamp https://youtu.be/hK-DjtiPzRs?t=1612The green dot line does not appear, also moving the dragger does not change to green square box. Please validate if this is a bug or something has changed since this video was made.

I installed and re-installed this and have not been able to find the error online.The error occurs when I try to create a new project or switch to Pro.Essentially I can't use this sofware at all. I'm using Win11 - 21H2, could this be the issue? 

I made one small addition to the puppet and now it keeps crashing when I try to open the puppet character animator file.  No error message.  It just crashes.

Every time I click on a project, immediately I get an error message, and every time I click on something else it keeps back popping up. I have 12 GB of ram and 64 bits so it should be working, shouldn’t it? It usually works the first time I open the app and I have to click on a few buttons for it to kind of work and then when I open the app a second time, nothing works. it does the same as I said at the beginning of this post. I deleted it and re-download it, and the same results came up.

I had a project open in Character Animator while I was working on 2 puppet files in Illustrator.  This crashed Character Animator.  I couldn't reopen the project so I deleted the project file to start again.  Now I can't create a new project without receiving the above message (which means I can't creat a new project).  I've tried reinstalling Characte

no webcam installed,and use Compute head movement from speech functionwhichever high or low value of Pose-to-Pose Movement setting ,character head movement always like Pose-to-Pose Movement 100% with 23.0,23.1(even set to 0% still move like 100%).but 22.4 22.5 work opposite,whichever high or low value Pose-to-Pose Movement setting ,character head movement always like "Pose-to-Pose Movement" 0%.

Hello everyone 🙂First time poster, ever! So here's my query, I made some puppets in a 7 day trial of Ch, and they work great in starter mode now my trial has expired. The only issue I have is when my speech audio is longer than about 30 seconds, and I drop triggers into the timeline.. I'm unavailable to drag the triggers to expand them. So all I get is a split second of the trigger. My cursor is just an arrow and doesn't change to the drag handles. I have to import my speech audio in 30 second clips in order to expand my triggers. Is this a bug or are people generally not importing speech longer than 30 seconds at a time? Will try to upload a screenshot... Any help would be greatly appreciated!! Thank you

Compute Lip Sync Take From Audio and Transcript Does Not Work Correctly after getting tech support who don't know how to even use the program to even begin to fix it.

Whenever I try to use Head Movement from speech it distorts the head in weird ways instead of smoothly moving it. It just instantly jumps to random weird broken looking versions every few seconds. 

Hello, My timeline in Adobe Character doesn't move anymore, so it's impossible for me to play or record a scene. I changed the software version, uninstalled and reinstalled but it didn't change anything. Do you have any idea what the problem is? Thanks

The Camera and Microphone are not working and I just purchased a plan to create something. And I do not have the ability to create anything.

This is a bug.Please add a text header to the CHPROJ files -- or something to make them at least 1KB. These files just won't work with Dropbox and potentially other archive backup applications. Having to ZIP these is waste of time and not productive for team collaboration. Windows OS 11Version 23.1Saving a file always is 0 KThe expected result is a 1K file minimum!Views 

Hi all, I have a puppet in which I've inserted two shareables. Everything looks fine in Character Animator and even in After Effects where I put the whole scene together using a dynamic link. However, when I export the comp, the shareable shows up as a glitschy error box with the name of the shareable. I have other puppets in the same project that are set up the same way and working fine, I even have other shareables in the same puppet that are showing up fine (for example, the duckling in the image below is actually another puppet within the bigger character puppet but the kid is supposed to have dirt on their face and be holding a slice of cake) but these shareables are glitsching. Any idea why this is happening and how I can fix it? Is it an After Effects issue or a Character Animator issue? Exported .mp4:  After Effects Timeline: Thanks!