Bug Reports

I'm having a problem with substance, I've been using it for a long time, but in this 2023 update when I try to use a generator or a filter, it just leaves someAnd most already come with the substanceWhen I try to use it, an error message pops up.[ Generator view ] generator is not a substance fileIf anyone knows how to solve it, it would help a lot, I'm managing to turn around but it's still a delay

I noticed when trying to bake out maps (at any res) Painter will crash to desktop w/no error. Even when unchecking the raytracing and live preview options. My system is an 13th gen i7 with 64Gb of RAM and an Intel Arc A770. When I try the same bake on another system with an nvidia card it works fine. I've reported it to both Intel and Adobe, but wanted to see if anyone else is experiencing the same issue.

I've seen this posted in multiple places a couple of months ago. I just got a 7900xt myself and suddently Painter won't launch, I only see the splash screen for a brief moment. What gives? Has this still not been fixed?I've tried old and recent drivers with absolutely no luck. Now I can't work and it's a problem.Any ideas?

When baking with the Intel Arc A770, after doing nothing for a few seconds, Substance Painter closes with no error message. Baking textures worked fine previously with a GTX 1660 SUPER.Driver updates did not do anything to help the issue, I even tried downloading the newest beta ones.I attached the crash log, and a video of the issue, if those have any uses.  System specs:CPU: Intel i510400FRAM: 64GB DDR4GPU: Intel Arc A770Windows 11 Build version: 8.3.1

I got this project that's gone a bit too heavy for my system to the point that sometimes it crushes when I change the texture resolution from 2k to 4k. Last time I changed it to 4k and saved it without crushing but now I'm stock since I can't open the project anymore and it crashes every time.

HelloPainter has become unusable suddenly.Materials have gone pink on me,  including some from the starter assets which i never used.I have tryed a fresh install, [including removing everything that read Painter on th ecomputer [Mac 11.6.6] it did not help.I think it has started after i deleted Blender Folders with materilas maps created from the Substance plugin .the clean install removed all the materials i added to the library,  but not the pink ones from the starter assets.opening a new file now.  i don't see the mesh object , just pink stuff.  I did tryied to follow the instractions in the Docs regarding updation materials... but it does not work. Again the materials now in pink were never in use.  please see the screenshot and log[in text bellow]. here's teh log: [Resources List Model] Icons memory budget set to 100MB.[Plugin - resources-updater] No project open, resources updater discarded[Shader Helpers] ----- shader compile log -----[Shader Helper

I don't understand what or how to do to fix this issue. I need this program to work for game deveelopment. Can someone please talk me through the process. 

Hello,I downloaded again Substance 3D Painter with other software on my HP Envy x360 [Windows 11] at Creative Cloud Desktop. I got the 30 days free trial for the software's: Substance 3D Designer, Substance 3D Painter and Substance 3D Sampler. My issue is, when I wanna open Painter. It's loading the application [the window pops up], but its crashes/disappear after few seconds like for Sampler. The only software that works is Designer and the Application works there. I don't know what the issue is from Painter and Sampler.  HP Envy x360 Windows 11i7-8565U 8th Gen1.99 GHz16GB Ram475GB Storage Nivida GeForce mx150 Does someone knows the issue/Can someone help me?  

Will stay on this scene forever, Cannot hit the close button. I began experiencing this issue. I followed adobe's advice, went into regedit and deleted windows 2018 key. I reinstalled from scratch. After updating and reinstalling it opened a total of two times and I was grateful for this to be working again, until it broke once again. It is incredibly furustrating as I have deadlines and work to be completing and the software is completly unresponsive.

My Substance 3D painter stopped working recently. Unable to launch the application. On the same host, Substance 3D designer is working very well. The 2 applications were installed together. Upgraed GPU Geforce 3080 driver to the latest, still no luck.The log is enlosed. 

I encountered an issue while attempting to apply smart material to my model. It resulted in weird artifacts appearing, giving the impression that my UV map had been burnt onto the model.  I discovered that the problem lies with the layer utilizing the saturation blend mode. It appears that any smart material having layer with  the saturation blend mode will exhibit various types of artifacts. To illustrate the problem, I have attached two GIFs showcasing the issue.

Hello, to be clear, I'm not new to substance painter or to 3d softwares in a general sense.When baking my low-res mesh with my high-res mesh I got multiples baking issues, I worked on it and found the solution for each of this issues, except one.I seem to have a very weird baking issue at a very specific spot of my mesh :So I went other the basics.For both of the high and low res mesh- Normals are fine- Faces are smoothed- No intersecting geometry- No overlaying uvs- No doubles faces, doubles vertex or anythingFor the baking- Tried adjusting the distance for both forward and backward, didn't seem to solve the issue- Tried adjusting Normal, AO, curvature settings- I've baked by mesh name, and all the names are correctshere's the baking settings :And here's what it looks like with the high-poly and the low-poly :All the other meshes in this scene seems to be doing just fine with the current settings, so if you have any idea of what could be the issue you're welcome 🙂

When switching to AMD GPU, make sure to uninstall every Nvidia driver.  When launching Painter, this causes conflict with a .dll from Iray.  

I created my adobe ID with my school email and i submited a request but I didn't recive the email. I read here that a lot of people have the same problem, when will this issue be aproximatly solved? Thank you

Sometimes when I adjust the opacity of my object, its faces disappear.(for instance the bottle on the left) (UVs seem fine...no overlapping) (The tangents are calculated on import so it can't be the normals) Here's the link to the .fbx file of the high poly mesh used : https://ufile.io/5r2dwsfdHere's the link to the .spp file : https://ufile.io/hoelrf62Any help would be appreciated. Thank you. 

Over the past couple of months, I have had an issue where Substance Painter will totally freeze my laptop when trying to do anything in it, forcing me to hard-shut down my laptop. I'm pretty sure this is not an issue with my laptop per se, because it used to run Substance Painter quite comfortably and I have been able to use many other intensive applications without any issue. This is an issue that occurs with every version, not just recent ones either, as I downgraded to the earliest version my subscription would allow and the issue still occurs. I have tried disabling a number of options in Substance settings and these have had no effect.

For some unexplained reason, when i import my model from blender the texture list looks like this https://gyazo.com/548731c04ab4d62ba237bd7a2b241567instead of having the names assigned to them from blender & i cannot select the layers. I've never had this issue before and am not sure why this happening.

Due to Steam forcing a notification for any application that is launched with any additional commands, this causes the lib_remote script to fail and prevents remote scripting from working. would love to hear if there is any way to resolve this from a User side if possible. Thank you for your time 

after the last update substance painter not saving the files any more i click save so many times but nothing happens

When I try to render my project I only get an entirely grey screen. Any ideas why ? I also tried with 2 different PC but I get the same results. 

Hello, after uploading a 3D object, it turns pink, although I updated the materials, this problem still persists, what can I do? 

Textures exporting without some materials showing. This was working fine a couple of days ago then suddenly part of the texture became nothing but white. I have'nt altered anything in that texture set, just had it exporting with others. Tried exporting from another save and ended up with the same result. Any help is appreciated. I am very new to Substance, downloaded 3 days ago.Pictures are of what I get and what I see in the program.

I've been dealing with this issue ever since adobe aquired substance painter and I just can't take it anymore.I use a Wacom Cintq Pro 24 graphics tablet and substance painter is borderline unusable for me at this point. The issue: While using Substance painter on my Cintiq my computer will randomly suddenly freeze, becoming completely unresponsive and requiring me to forcably shut down my pc through holding the power button. I use an Imac at work with a Cintiq and have never had this issue, it has only ever happened for me on my PC.Some things I have noticed:This only happens when I am using my Cintiq, if my Cintiq is powered down and I am only using my monitor it never freezes. It happens regardless of the workload, I can be working on the smallest, most efficient model and it will still freeze.The random freeze happens in Photoshop as well and again only when using the Cintiq.I have never seen this interaction outside of Susbtance programs, my Cintiq works perfecly fin

오토세이브파일이 열리지않아요.. can not denode the data라고 뜸니다. tmpfile과 lock둘다 있는데 복구가능한가요??