Bug Reports

I have a subscription to Creative Cloud and decided to start a trial of Adobe Substance 3D. However, when I downloaded it and started a trial, it notifies me about problem with subscription and internet connection (still connection is pretty stable). Help me to fix it, please, as I can't use my trial.

Hi everyone, I have a problem with exporting normal map from substance.I have some fill layer with a black mask on which I have applied a paint layer. But there's an issue when exporting a normal map: pratically the black mask's paint layer "delete" the parts of normal map where ther are paint brushes. The result is that when I render in Maya's Arnold there are some black patch where the normal map is deleted.There are some images of my problem with that. How can I resolve this? 

so the model is fine i did baking , unwrapping and a bit of materials in it, and i let you to know this thing happenes everytime sometimes after couple of mintues ,sometimes when i initially open my project it is really hard to explain the artifacts that i am seeing so i leave you with these pictures , i can't find the reason nor the solution , undo dosent fix it , the only soultion was loading back into my previous save fileanyone else experienced the same issue ? or do you have any solution or even the reason why this happensmy pc isnt that powerful but i checked the task manager and everything including the ram and cpu are in their 50% of usage so i dont think it's a problem with my requirements , thanks for reading my version is 7.1.1  2021 platform is windows   

The thumbnails for the brushes make it impossible to visualize the actual brush when its scaled over 350%Can you please fix this?

Heya,I am able to update the required environment variables within the scope of Substance Painter and its plugins (i.e. %SUBSTANCE_PAINTER_PLUGINS_PATH%, as well as the variable in substance_painter_plugins.path)After programmatically updating these variables (and also calling substance_painter_plugins.update_sys_path()), however, clicking the "reload plugins folder" option in Substance does not load up the new correct folder, despite the paths reflecting as correct when I checked via Python console. Just wondering if I am able to reload the plugins folder programmatically via the Python API. Thanks!

The program seems to be having trouble working with a simple plane(flat surface): it takes over 5 minutes to open even when there's very few layers, and it lags horribly while working on it. It does so with all of my plane files. It opens all my other 3D files normally though and works perfectly fine. Why is it having so much issue with a simple plane?

So recently I can`t export 2d view, no errors. Substance just exports full black images instead of 2d view. First export is always fast and i get the black image. Next exports take forever and the result is the same..My global settings are the same. I tried changing env map, tried diff padding, nothing works. No errors in the log also. Version 8.1.2 build 1782

I have no idea what just happened to my substance painter. I leave the software open over night. And this is what I saw in the morning. The painting mode is just like this(the attached photo). But the rendering mode is working properly. When I move the cursor, I can tell that the 3d model is in the right place but just the viewport is scaled down and moved to the left bottom corner for some none understandable reason. I have tried to reset UI, delete the folder under C - users - documents - adobe and the folder under AppData - adobe. I also tried to reinstall the software. And of course, reboot the computer.  Looks no help at all. Please if you have had the same problem before, leave the message and if you have solved the problem. Please Please let me know. You will just save my life for sure.

Using UDIM workflow is actually NOT possible to increase the horizontal and vertical Offset value for UV transformations beyond -1.0 and +1.0 And values larger than these ones would be necessary in examples like the attached one (see image) I can MANUALLY move my map to that 1004 tile, yes, but my Offset value does NOT reflect that final position. It should be aproximately 3 and not 1 And since that visible value is constrained between -1 and +1, I can not be sure if it’s really 2.995 o 3.005 or so… In much other sliders, both for Painter and Designer, we can go beyond the default max and min values, but not here. I consider this a severe limitation (bug?), since I can not precisely located my maps. Or maybe is there some way to change this that I’m not aware? Thanks!

So I used to own substance before it sold out running on 7.2 which was splendid. But since the switch everything crashes. And I  bought the subscription because of said switch. And I saw that Adobe can do rollbacks but that was from last year....so IDK where, or how to fix it even after going through the troubleshooting that was suggested and funny enough everything wasn't put out of place....from the environment variables which was fine to the NVidia control panel to changing everything, from reinstalling, to window graphic setting and adding it to run on my GPU, and even turing off software incompatabilities i.e google and my firewall....still it crashes....I have an up to dateNvidia 1080, AMD Ryzen 5 2600 Six-Core Processor Drivers 

Installed from: SteamOS: Linux Ubuntu 20App: Substance 3D Painter 2022Problem: libqxcb.so: (libxcb-xinerama.so.0: cannot open shared object file: No such file or directory)I'm new to Linux might be easy to fix thanks in advance 😃If there is any more info I can give let me know!

Hello. Please tell me why I don't have a drawing brush displayed?

Bonjour,J'utilise Substance depuis 3 ans et c'est la première fois que je vois ça sans trouver d'origine à ce problème : ma texture est nickel dans Substance mais aprés l'export un décalage apparait sur des endroits random. Ma modélisation vient de Blender et c'est en réimportant les textures dans Blender que je vois le problème, j'ai donc posté un message sur leur forum aussi, mais ils semblerait que ça vienne plutôt de l'export de Substance. Les UV sont clean, la texture se déforme sur une face plate et sans subdivision, la texture en haut et en bas de la face est bien calée, mais en plein milieu elle va se décaler. on le voit sur l'oeil droit, le sourcil droit et la moustache, mais la partie gauche du visage, le bouc et la racine des cheveux sont identiques. (1ere image : substance. 2eme image : Blender). Les UV n'ont pas l'air de bouger, je n'ai eu aucun message d'erreur, ni lors du bake, ni à l'import ou l'export, la modé n'a pas de point qui se balade, de normal inversé, de modif

The lastest version, as per title, now gives me the teal loading bar after almost every stroke I make in my file.This however only applies to NEW files created from the new version. If I open a file made in a previous version and instead import my mesh/bake and paint in there, the performance is much better.Clearly something got broke, you guys need to fix. Out of the gate it just seems like the performance tanked for no real reason.

Substance P is crashing when I open any file...well, I don't even have to open it. As soon as I open the HHD drive then navigate to the folder Substance closes. Should I copy my working files to an SSD drive? I am using HFS+Paragon to read a Mac SSD drive on Windows(Says in the documentation this could be causing a problem). I deleted it but the problem still occurred. I am not sure what to do next. I attached the log file.Any help would be greatly appreciated.Thanks,Paul 

app crasehes when i click on search for high resolution mesh on the baking section

Hi, this toolbar doesn't work even though I click it, I press on it and it just stays. Can you help me? 

HelloAfter update Substance Painter from 7.4 version to 8.1, if i try to save the scene, or export textures, it will crash and corrupt the scene without warning, and even the autosave appears corrupted. I have updated my drivers, and the local disc C it's not full at all.The specs of my computer:Intel(R) Core(TM) i9-10920X CPU @ 3.50GHz64 RamNVIDIA GeForce RTX 2080 TiAny idea of what is causing this problem?Thanks.y de Topic 

I crash upon launching: Here are my specs: Settings (gyazo.com)

Hi, I have a an Alienware X10 Ryzen with RTX 3090 setup with 3 Samsung U28E590 monitors attached running the latest version of Painter. When I move some of the windows from Painter (e.g. Assets and Properties window) to another screen, exit Painter and restart then Painter will white screen and be frozen. It actually shows the main window of Painter in white and the 2 other windows (in black) on the other monitor bnut then everything is frozen (no menus or other content is visible in the windows they are just blank canvases).In order to resolve the issue I can delete the "Ma1in window 2018" from the registry, but then my layout goes back to the default Painter layout which of coursew defeats the whoile purpose of having multiple monitors.I've tried all the other suggestions from other thread like turning VSync off, or lowering framerate etc, nothing has worked thusfar.

After reinstalling the system, Substance Painter can't be used. I reinstalled the system again, and he still can't. Win10 doesn't work either. After updating the graphics card, it still doesn't work. I've been tortured for four days. Tried switching three Substance Painter versions. But I can use Substance Alchemist. Neither Substance Painter/Substance Designer will work. 

Hello, everyone. Unfortunately, for a few weeks I have massive problems loading the thumbs of my materials. Even after minutes there is no preview and with every restart Painter keeps reloading, often working and saving is then also blocked. Does anyone have any idea what's causing this?Both substance Painter and my graphics card are on the latest version Best Wishes

Why Python "Project create" not Finished will to run the next codes???So will Print the ("Creat Finished..."),and will Creat Project A moment later???Use the Event is no use!How to do it ??===========================substance_painter.project.create(            mesh_file_path = objpath,            mesh_map_file_paths = maps,            settings = project_settings) print("Creat Finished!!!")============================Thank you : )!

Use_Low_Poly_Mesh_as_High_Poly_Mesh is True, To Bake the Textures will Crash???If use by hands click the Bake Interface Will Be ok!!Why??==================================================params.detailParameters.Use_Low_Poly_Mesh_as_High_Poly_Mesh=true;\......parameters.definitions.Thickness.enabled = true;\alg.baking.setTextureSetBakingParameters(material.name, parameters);\var mar_name=material.name;\alg.baking.bake(mar_name);\});\substance_painter.js.evaluate(js_code)==================================================Thank you : )!

When I use substance painter and then switch to iray the colours shift much lighter and greyer.  i wan to keep the colours consistent - how do I solve this?