Bug Reports

Hi All! Using Houdini on MacOS. All apps up-to-date: If I create materials for and object an attempt to create a new project in Painter using the FBX output, Painter crashes immediately. I have UDIMs. If I don't include the materials then Painter loads the FBX fine and I can work with the UDIM tiles, which is ok but I would like to employ different texture sets. Any ideas why the crash?

Hi guys I'm having a problem with the Substance bake. Until yesterday everything was working correctly and today I'm having this type of problem. the UVs and Normals and the other import export settings are the usual ones that I have always used without problems, but today I don't know why the program gives me this error. the problem concerns the Bake of the AO. I tried to make a bake on more or less complex objects and even to make a new bake on existing projects that I had already worked on. the problem is always the same.  I had Bake tested on a colleague of mine's PC and everything works correctly for him, so it makes me think that the problem could be with my computer or video card or video card driver, I don't know. Please help me.  

Textures are not baking well, especially for ambient occlusion, they are either striped, dotted or completely shifted relative to other textures and overlap! The solution is to turn off GPU Raytracing, but this results in huge CPU usage!

Issue:A strange circle appears when rendering in Iray as soon as Caustic Sampler is enabled. The issue persists after restarting the software and accross projects. What Makes It Worse:Increasing the field of view makes it progressively more visible.What Makes It Better or Removes It:Lowering the field of view reduces it, and at the lowest possible FOV, it almost disappears.Switching to orthographic view removes it entirely.Enabling clear color makes it go away.Disabling the caustic sampler completely removes the issue.

I'm trying to install the software on win10 for the first time, with 2560*1440 screen, 100% scale. Yet no matter how I change language, resolution, scale or DPI settings in compatibility, the install button still dont show up.Has anyone encountered the problem or my pc has irregular settings?

version: Substance 3D Painter 10.1.2 (Steam edition)OS: windows 11 24H2 (OS Build 26.100.3037)Everytime i try to save a file even on separate drive whole process is stopped and results in a crash. I deleted files from documents and reinstalled it but still same issue.   

I've been facing this issue for a while now. Can someone explain what's going on?

I am once again getting this error when launching Painter or ANY other Adobe app."Sorry, Adobe Substance 3D Painter has encountered an error and needs to close."I am not going to format my PC as has been suggested. I have uninstalled and reinstalled creative cloud and the apps in question.This has been going on for months and Adobe is happy to take my money and make it virtually impossible to contact anyone or cancel a service THAT IS NOT WORKING.Please solve this today or I will take action to cancel all of my subscriptions and demand refunds, even if I have to stay on the phone for a week.Bug report information:1. Adobe Substance Painter(latest version)2. Windows 10 Pro3. Try and launch the app4. Expect product that I pay for to run but error pops up and closes programThis is ridiculous. It is a known issue that has been going on for years.

When Baking textures, this happens with the Ambient Occlusion

Hi!So as stated above I've got a promotional code for SP from FAB, redeem it, and everything works smooth until i was denied acess to software and later I received a letter from adobe whith accusations of "suspitions of fraudulent activity on my account". Adobe employee @Cyril Dellenbach was actively monitoring this, but there were no communication with them since Feb 3.It's been 15 days and issue is still not resolved.That is not what I expect from a customer service for years of creative cloud subscription. I really hope @Cyril Dellenbach or another tech support will contact me and restore my acess to Substance Painter license.  

Hi Folks,I installed Substance Painter on my computer new, and moved the window to my second screen, which is a Huion Drawing screen. After I closed the application and reopened it, it gets a white screen and freezes. I'm not able to open Sub. Painter anymore.Can someone help me or give me a tip how to fix this?!ThnxBenc 

I have recently been trying to bake from hipoly to lowpoly. However, I have begun to run into the error: "[BakingProcess] Can't create a resource from the baker result: Failed to write temporary image at /private/var/folders/52/s31hz9h10bs195v_pl9ytnxr0000gn/T/SubstancePainter-Tmp-GyNrde: Unknown error".This only occurs when trying to bake curvature or AO maps - when I press bake, the normal map and World space normal maps work fine, but when baking AO or curvature the baking visualisation window freezes and the progress bar does not move. when I press cancel the error pops up. other maps work fine. Previously restarting seemed to help, but now even that does not fix the issue.I am using a M1 Macbook Pro 2020, using Sequoia 15.3.1 (I recently updated as I thought this might fix the issue, and was using Sonoma before). I am using Substance Painter 10.1.2Other posts with this error discuss reverting nividia drivers (which is naturally not possible for me) or disabling GPU ray tracing (th

 I made some simple geometry in blender and exported it to substance painter to be textured but I keep having issues with baking no matter how I UV unwrap. (I've seen people saying it has to do with UV overlapping but i cant find any faces that overlap).   With further testing I found that even simple geometry such as cubes have these issues so I dont think its related to overlapping UVs.  

I can´t load any files such as textures, alphaThe program crashes and then close 

Hi I'm importing some 3d objects from Maya to Substance Painter but whenever I bake the textures, Ambient Oclussion bakes some weird artifacts. I though it was because some issue with my models, but I've just tried with a simple box with an automatic mapping and the issue remains.  Maya: Substance Painter:   I even uninstall and install again the program but the issue remains. Any help here? Thanks in advance

HELPHello, what's this?? ambient occlusion has suddenly gone crazy.UV ok done with Rizom UV, it does it on ALL my meshes at once... The problem repeats everywhere, .obj, .fbx... 

Merhaba, umarım verimli bir gün geçiriyorsunuzdur.Pişirim sürecinde hem önceki işlerimde hem de şu anki işlerimde resimlerde de görüldüğü gibi sorunlar yaşıyorum. Son projelerimde bu sorunla karşılaştığım için, bazı eski işlerimi bir test olarak yeniden ateşlemeye karar verdim. Şaşırtıcı bir şekilde, daha önce hiç karşılaşmamış olmama rağmen, bu parçalarda bile aynı sorunla karşılaştım.Sebebini araştırmaya çalıştım ama bir cevap bulamadım. Bana yardım edebilir misin? Bu sorun benden mi kaynaklanıyor yoksa programla ilgili olabilir mi? Daha önce hiç böyle bir sorun yaşamadım.Lütfen bana yardım edin, çünkü bu durum işimi geciktiriyor.

I activated a studio subscription for Substance 3D Painter and cannot download it even though my system fully meets the requirements(The screenshot shows the characteristics of my PC taken from the Nvidia App) .Windows version 24H2. 

I keep getting this error message when trying to export with texture presets  [Library agent] Failed to save updated preset 'PBR Metallic Roughness': The default library 'starter_assets' is only available in read mode because you don't have write permission on it.

¿Alguien sabe qué está pasando con mi Substance Painter que genera esas líneas? 

Hello 👋I recently bought a notebook (Acer Nitro 5) with an Intel Core i5-11400H and an RTX 3050.I'm trying to open Substance Painter on Steam, but it only says "running" and then stops showing that message after a few seconds. No window or anything appears. Can someone help?Thank you.When i clickAfter some seconds 

Tried saving my project and SP couldn't do it due to 'invalid resource image'. I have successfully updated all resources. Project still will not save. I have enclosed the Log. Hope you can solve this one! 

I was sent here after being in the support for 2 hours. My licence ran out so i went to the website and entered everything and it told me ill recieve an email. Long story short the email never arrived and you cant reenter your email adress if you dont get the email and the website states to go to the support.I had 5 customer service workers and all told me that type of licence never existed and one simply ended the chat when i state my problem. after a long time i finally had a worker that helped me. He told me that there seems to be a problem in the system and that when you had a licence once it wont send a new email and that i should come here to report this bug or state it as a problem.I would prefer that when the access runs out that it doesnt only tell you to buy the subscription but immediately give you the chance to renew that same licence instead of having to request a completely new one. especially because i have to state while requesting until when my studies will go.

I have created a custom shader expanded from "C:\Program Files\Adobe\Adobe Substance 3D Painter\resources\starter_assets\shaders\pbr-material-layering.glsl", it has total about 1600 lines. It works fine in 10.0. After updated to 10.1, I updated all the error qml to pyside6. But I got this error when using the shader. [Plugin - customUI/session/xxx...] Cannot read property 'description' of null@qrc:/js/shaders.js:308filterObject_@qrc:/js/shaders.js:200materials@qrc:/js/shaders.js:307displayShaderParameters@file:///D:/xxx/ArtRawData/Art/ArtPipeline/SubstancePainter/shelf/shaders/custom-ui/material-layer/custom-ui.qml:24 I tried to delete some functions to find the place causing this error. And I found this error will show up if there are too many parameters defined in the shader. Not related to certain parameters, but seems only related to the total parameters numbers in the file. I have around 900 lines of parameter defined 

the title. I got accepted for a student licence, put in the code and it worked but was on the wrong browser. when I changed it and tried to log in again to finally download substance it didn't work. so now I can't install substance. because if I try to use the link again with the code it says that the code has already been used.