Bug Reports

I have the iPhone 13 pro, I shoot in 16:9 on it. Within photos the image is 16:9.   When I import into Lightroom mobile the image is cropped to 4:5 so I'm missing part of the image. I re import and the issue is the same.

The photos I take while hiking with Lr and my iPhone are geotagged wrongly. If the compas is used before taking the imeges, they are geotagged correctly. The issue happens using two different devices.  Both iOS and Lr are updated.  The area is well covered by the cell network.  Is anybody experiencing the same issue? Guido

It appears there is a bug in Lightroom for iPad. When editing an album and swiping to the next image, lightrroom will not load the preview for the next image, even though I have all of the previews stored locally on my iPad. It will literally spin the loading wheel for as long as I'll wait. The only way I can get it to load is if I exit the individual image and go into the library view, then go back into editing the same image. I made a screen recording of this.    There is also a second bug, where copying and pasting the new masking features becomes problematic. I have tried to copy and paste the Color Range and it doesn't copy over the hue and saturation adjustments individually made to that mask. At that, if there are multiple masks it sometimes displays it inside another mask for some reason.   I am using a 2021 Gen. 5 iPad Pro (512gb/8gb RAM) with latest iOS firmware and the latest available version of Lightroom for iPad on it. If there is a way I can email you

I'm unable to edit any more than 5 photos at a time before all options are unavailable. I've tapped the cloud symbol in the top right corner to confirm the status: "Loading Smart Preview" but it never loads. I can force close the application, but I'll only be able to edit another 5 photos before the issue returns. Nothing changes even if I try to download the original photo, clear cache, or attempt to pause and restart sync. I'm running iPadOS 15.0.2 | Lightroom v. 7.0.2        

If I add a keyword such as "London" and then try to add it to a another photo, the autocomplete offered is "london" (with the lowercase "L"). How do I get Lightroom to autocomplete to the original capitalization?I'm using Lightroom 4.2 on Mac.

Last fall I spent several hours over 7 chats and calls with Adobe Customer Support trying to fix the following. I reformatted my HD (Surface Book 2) and did clean installs of Windows at least four times and the problem persisted.  I solicited assistance in Adobe Community forum and received no replies. I recently purchased a Dell XPS 15 with more than enough horsepower to run LR, and the issue persists.  Please help.   After the LR splash screen loads, LR stalls (stuck blue quarter-circle) when my laptop is not connected to my home network. I have my Local Storage preferences to store Smart Previews on the laptop's HD. So, the catalog info and images should be available for LR to access and properly start.  This issue has been present since early Sept with the LR v3.4 release.  It persists with the LR v4.0 release.  I've engaged in 7 chats and calls with Adobe's Technical Support people and none have been able to fix the problem.  With the onset of th

I have an album selected to store locally on my iPad but the download gets part of the way through and then stops. I’ve tried toggling off and on the store locally option, clearing the cache and restarting Lightroom. I’m running the latest version of Lightroom for iPad and had the same problem with the prior version. The same album downloads without problem in Lightroom for iPhone.There is sufficient storage space on the iPad. 

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

I used the Lightroom photo sharing feature to generate a link to share some photos with my family. The link works and the photos are displayed. The share is configured to allow photo downloads. When visiting the share in Firefox, clicking the "..." in the upper right-hand corner when all photos are displayed or when viewing a particular photo brings up a menu with a Download option. But when visiting in Safari, the menu doesn't fully appear, so it isn't possible to click on anything in the menu.   Here's a screen recording demonstrating the issue: https://www.loom.com/share/f9f59ce632714495ae70070dc56b73c8     

En lightroom para iPadOS, al colocar las guías de corrección de geometría y luego hacer zoom en la imagen, estas guías se mueven por lo que tienes que quitar las guías y volver a colocarlas. Explicación de imágenes:1. Se colocan las guías.2. Se hace zoom para colocar las guías pero estas no se mueven.3. Tienes que cerrar la opción de geometría y volver a abrirla para poder visualizar correctamente las guías puestas. 

I just did, but the exported photos are wrong again in version 3.3.Uninstalled and installed a few times now.For reference I run MacOS Catalina 10.15.5 on a 2017 5K 27 inch iMac with 3.4 GHz Intel I5 and a Radeon Pro 570 graphics card. I tried disabling GPU acceleration, but nothing works.If there is anything I can test let me know, going back to 3.2.1 again now.Let me share 2 screen grabs, 1 of the development window, and another one of the export preview window. Without making any edits. (Camera Nikon Z 6)Maybe my info helps.

Now use version 4.1 It is not possible to export an image with this version.Deleted all files and did a clean install. The result is the same.Again all files removed and a clean installation done now with version 4.2 (latest new one) Now I don't even see any images, and there is no synchronization. It is also not possible to save settings with this version.

When viewing photos and videos in full screen detail mode, videos would show as static picture with video controls (not functional) overlaid over it. Cannot play video in Fullscreen Detail (Shortcut F) mode.

I could have sworn that in previous versions of the iOS Lightroom app, you could use the volume buttons to take a photo using the in-app camera. This no longer seems to be a case. Is this a bug?   I checked the in-app settings in the camera module as well, and did not see any option for this. While searching the web for this, apparently the Android version has this feature ( https://helpx.adobe.com/lightroom-cc/using/capture-photos-mobile-android.html ). Can we bring it back to iOS please? iPhone 11 Pro Lightroom Mobile 6.4.1 BA059E/62 iOS 15.0

hi, anyone with the same problem and got solution? i save my work in LR mobile on Samsung Tab S7. All is Sony A1 raw compressed file. All was perfectly work until the internal storage of my tablet is full then the LR advice me to move to external storage ( micro SDcard ) and i approved it. And then come the problem. The screen show : copying to new storage location. And it already stay like that for 3 nights. And i can't find my original file no where. Please help, it contains 1000+ of my work.

Bugs should only be reported for the latest or current version of Lightroom Desktop. If you believe you have a bug, it must be verified on the latest version. New bug reports will not be accepted for older versions of the software.  If you believe you have encountered a bug, it is important to first search the existing bugs to see if your issue and a possible solution or workaround have already been reported. If so, please add to that thread. If not, it may be prudent to start a new thread.Greater than 90% of the bugs reported are not actually bugs. Before starting a new thread, please read:P: Do I post in Discussions or Bugs?   When logging a new bug report, it's required by the Lightroom Desktop team for the information in the report to include steps to reproduce the bug experience. Once we can reproduce an issue, then we can start to investigate a fix. Bug reports without reproduction steps will be moved to discussions.If, after some troubleshootin

Hello, about 3 weeks ago there was a problem with saving photos to a computer. In the mobile version of Lightroom I create an album (800 photos) with shared access and permission to download for my client. I follow the link and click on "save photo" in order to save all the photos in one archive. It downloads several megabytes and the download stops, the archive is then corrupted and cannot be opened. All that remains is to save the photos one by one. Please help!

This is an annoyance that would be nice to fix: -- Select a photo -- Bring up the Keywords editor (K) -- Move cursor to Keywords text edit box (Ctrl-Tab, or mouse) -- Type a first keyword, hit enter to save it -- Quickly type a second keyword, which contains letters that are keyboard shortcuts (e.g., "greg")   Expected Behavior: -- The second keyword appears in the Keywords text edit box   Actual Behavior: -- Your typing from the second keyword activates keyboard shortcuts.  E.g., "G" activates Grid view, "E" switches to edit mode -- The second keyword (e.g., "greg") does not appear in the Keywords text edit box   Workaround: -- Wait a second before typing the second keyword, at which point the cursor will return to the Keywords text edit box. -- This is annoying when you're trying to quickly enter a lot of keywords.   I'm using Adobe Lightroom version 4.3 on MacOS 11.4  

If I import images to LR Classic and choose a synced collection in the import dialog, then those unedited images show Adobe Standard as profile in LR CC (desktop and mobile on iPhone and iPad). In LR Classic it looks like they have Adobe Color applied. The profile in LR CC changes, if I do some edits like auto tone in LR Classic. Adobe Standard is set as profile in LR CC as well, if I reset all edits of a synced image in the develop module of LR Classic. LR Classic still shows Adobe Color in the profile menu, but in LR CC it is Adobe Standard. Since I thought it might be related to a previous issue of mine, I tested four RAW files from three different cameras: Olympus OMD E-M1 MkII, Pentax K-x (native PEF and out of camera DNG) and Hasselblad X1D. I can reproduce this with all files. Is that a bug or feature?

Using LR 6.3.0 and Apple Ipad Air 4 on iOs 14.6   When Wifi is connected but sync is paused, I can import any number of large files (12Gb), process them then delete them and allow the sync to complete (no files to sync as they are now deleted).   However, when I try the same with wifi disconnected (Wifi on iPad switched off) the import stops at approximately 174 files and I have to import in batches of 100, process, export, delete and repeat, this is tedious in the extreme.   Is there a way to use the app completely offline (not everyone or every situation calls for cloud storage or sync) or to convince the app that a connection exists when out of wifi range?

I have spent an hour trying to import a set of images that are already nested elsewhere in this session, but nothing is working. I've tried renaming the files, copying and pasting into new directories, changing XMP data, but no matter what LR is not allowing me to copy into a new directory if it exists anywhere else. 

I'm using Lightroom Mobile Camera on my Samsung Galaxy A50 (Android 11), but after 4 pictures, it won't capture anything anymore.  The rest of the app keeps working fine, I can still set my SS, WB etc, even the on-screen button itself changes color when clicked, but nothing happens. The volume keys don't work either (when this problem happens). I tried resetting the camera to default settings, I tried reinstalling the app, and nothing, the only solution I've found is to exit the camera then re-enter, to get 4 more pictures. It's not an issue of space, in these 4 picture intervals I can stack dozens and dozens of them in my library, but it's very annoying and I have to count, otherwise I can spend half an hour taking perfect shots, only to come home and realize 99% of them were never captured to begin with.I've tried Googling about this, but I haven't found anyone with a similar problem, let alone a solution, any idea what could be causing this?

I have routinely gotten the error "Unable to export, storage full" when exporting to camera roll in Lightroom Mobile on an iPhone 11 Pro iOS v14.4.2 (though it has been happening since v14, and probably before that, but it does seem more frequent since v14.4 and Lightroom updates). It does not hover seem consistently repeatable via any specific activity, and I can typically resolve it by shutting off my phone and relaunching Lightroom after a restart.  I am only using 116GB out of 256GB of device storage.  The issue will recur within 1-3 hours of normal usage (editing and saving photos via the "Export to Camera Roll" or "Export as..." functions).  I can't seem to figure out what triggers it, but once it happens, it seems the only way to resolve it is restart the phone. Anyone else experience this happening?  Potentially relevant detail: I also use iCloud for my camera roll photos - I still haven't made the full jump to Adobe cloud storage for all my photos. 

when I tried to select the photo from gallery in Lightroom, it is not giving option to select photo, directly it is opening first photo of the gallery. I tried multiple times to select photo every time it is happening same. Please look into this. Mobile: iPhone 11 iOS: 14.4.2  

Steps to reproduce the problem:

1. Click the Guided Upright Tool icon and then draw the guides directly on a photo.2. Control + Click “Geometry”, and select “Reset Geometry” to reset Geometry control. 3. “Reset Geometry” does not reset the guides drawn in the step 1.  After resetting, switch Upright mode back to "Guided". You will see how it goes back to the Step 1; The guides are still there because they were not deleted by the reset.Please note: "Shift + R" will reset the guides but it also resets other controls, so it is not an ideal solution.Thank you!OS: macOS Catalina 10.15.7Application: Adobe Photoshop Lightroom Version 4.1 (20201120-1311-17d302b Build) Tested with the following environments. Windows 10 Enterprise 2004Lightroom 4.2 MacBook Pro (13-inch, 2020)
 / OS: 10.15.7Lightroom 4.2 (Intel) MacBook Air (M1, 2020) / OS: 11.2.3Lightroom 4.2 (Apple)