Connect

Hello, I recently hosted a webinar for a group of people with disabilities from around the world. I noticed that the blind and low vision participants were not participating in the chat window and followed up with one of them afterwards. A participant from India who uses JAWS screen reading technology said:"I didn’t face much of accessibility issues, but somehow I couldn’t use the Chat Window. As you had made me aware, I understand, that it should have been accessible with JAWS, but somehow, I couldn’t use it. May be, it is accessible with an upgraded version of JAWS." Is there a certain version of JAWS that users must have in order to be compatible with the Chat window feature? Or might it have been user error? Let me know if there are any tips that we can give to future webinar attendees, as we often have participants with various disabilities. Thank you!- AshleyUnited States

Presenting a meeting from Rome, Italy via 4G wifi hotspot. How much data will a 75 minute meeting consume? The largest plan my provider has is 800mb and I'm wondering if I need more since their overage charges cost more than cocaine.Thanks.

I am doing my first presentation tonight. I have the link, but do participants need to download anything or sign up for a program in order to use the link?

Hello to everyoneI appreciate the help in advanceI wish I had access to a report that gives me the following information: Which user changed the permission set of shared trainingThanks!

I am using an HP laptop with a built-in webcam. For some reason there are two webcams listed in the drop-down menu, but both are just black. What do I need to do?

i have change the host Name to allow access from the internet to my adobe connect server, but the contents are not accessible anymore , any advice

We acquired Adobe Connect and don't know much about it.  Is there a class we can attend to learn how to use this product to it's full capacity?

How do i adjust Safari's security preferences to allow Flash content from my domain to work properly?

Hello. I've tried to buy Adobe connect by credit card.I entered correct information about credit card and then clicked continuebut website was not moved on to next page and also no error message was not shown.I asked credit card company about this problem. They said they can not find any problem about the credit cardbut they are afraid that Adobe website has  some problem for payment.Please let me know how to buy Adobe connect by credit card.Best regards,Yukonyay

Hello,I know we can use url redirection to access and play back recordings from hosted adobe connect site.To do that we have to send username and pass in the string. I want to know if you can encrypt that info.Please let me know how we can do that or if there are other way we can do this task.Thanks,SG

Can host pause a participant video for all participants?  Documentation says yes, but when I test it only pauses on host's screen.

I'm getting an "error 404" when I try and connect to a webinar - does anyone know what this means?

An organization I'm involved with currently uses Adobeconnect.com to create live training sessions. While it is easy for us to track who's watching live, there is a need for us to also track who is watching those conferences at a later time in replay.As of now, if I click the http link of a published conference like this one, the organization has no way of knowing that I (Patrick) have watched the conference.I need to know if this is possible and also, pointing me to a technical document that would explain the possible mechanism to do such a thing would be greatly appreciated.Thanking you ahead of timePatrick Bisaillon

This is my Admin page one Rep can do recording and that recording will be available for him as well as Admin also.The problem is Rep can see the recording but when admin want to see the recarding he is not able to see he is getting "Not Authorized" Error page that is mention bellowPlease help me out i home it is related to any permission problem with Adobe connect. i have to set that but i don't know exactly.

Server Error in '/' Application. Adobe Connect call resulted in failureRequest: action=sco-expanded-contents&sco-id=29802Response: <?xml version="1.0" encoding="utf-8"?><results><status code="no-access" subcode="denied"/></results>     Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.    Exception Details: NewAdobeConnectSdk.AdobeConnectSdkException: Adobe Connect call resulted in failureRequest: action=sco-expanded-contents&sco-id=29802Response: <?xml version="1.0" encoding="utf-8"?><results><status code="no-access" subcode="denied"/></results>

As the title says: is there a way to enable a limited administrator to use the "make FLV" option? I've enabled "Allow Limited Administrator to access meeting and content folders" but I want to enable the ability for a limited administrator to make an FLV copy of a recording in a content folder, without enabling any other administrator privileges.Thanks in advance for any advice.

This is not good. In march I lost the video and audio in two important recorded webinars, case #0185323951. You told me that it was due to lack of cache memory on the servers???? Since that was embarrassing for Adobe I thought that it was fixed by now but obviously not. If I cant rely on the tools I cant work with my costumers in your tool. I have more webinars coming up so I want to know if you can deliver what you have promised. I like Adobe Connect it is an unique tool among the web conference systems so it would make me sad to change from it but still it have to do the basic. So fix this and make me happy Bengt

I need help setting up a camcorder to be used as a web cam in adobe connect session. Please assist.

I need to cancel my Connect Pro account. I am not able to log into the account to cancel or turn off auto renew feature because of new limitations on work laptopI have been clicking around the Adobe site for 30minutes and all links lead back to "In meeting support" which is not what I need help withThanks

I am getting a grey screen when connecting to a meeting I am hosting and have no icons (only speaker and person icon) and am unable to share my webcam. The attendees are experiencing the same issue. Please help!

Last week our office was recording an Adobe Connect session and in the middle the network connection went down for a few seconds so we got an error message on the session but then it came back on.  We noticed that it had stopped recording so we started it up again.  Now when I view recordings for the session the first recording keeps saying "Your content is currently being processed.  Thank you for your patience"  and it has 0.0kb disk usage.   It has been like that for several days.  The second recording I can view just fine.  How can we get the first recording fixed so we can view it?   

My colour picker has gone greyscale, i cant get colours any more why is this???? AAArrrgggggghhhhhhhhhhh!!!!!!!!

I am trying to sign in to attend a session and it says 'Invalid user or password. Please try again.' I have reset my password and it still doesn't work. I created a new AdobeID and it still doesn't work. I need to attend this training. How can I get in?

If I connect headphones to a device that's feeding the audio into Connect, will the audio I hear be from before it goes to the Connect server or after it comes back from the server?

mp4 share is a black screen with only audio. I did this exact same thing for another meeting and it shared it fine. The only issue I have is that from time to time some participants are not able to see the video. It just freezes on them and they cannot hear anything either. Is this a weird Adobe Connect glitch?