Connect

I'm trying to write a PHP that will parse the XML data of meeting attendance, but I can't access that data without logging in. How can I use API to access and parse this data, is there a way to pass my credentials in? I'm using this service to get the XML: Adobe Connect Help | report-meeting-attendance I've tried first doing get request to http://alu.adobeconnect.com/api/xml?action=login&login=username&password=password​ but that doesn't work.

I recently deleted old breakout rooms and created some new ones.  When I went to view the new breakout rooms, I discovered a date and then all the pods from the old breakout rooms.  In the past when I deleted breakout rooms, the pods created in those breakout rooms were deleted too.  Is this some new feature?

Hi, I tried to open a trial account but when I submit the form the next page return a 404 or 403 error.how can I solve this?by the way I from Colombia.

I get this error page after submitting the form. Have tries several times today.

Hello! I have an ASUS Zenbook UX310UA-FC322T that I purchased earlier this year. Specs:Intel Core i7-6500U8GB RAM256GB SSDIntel Graphics HD 520As soon as I start up the program and connect to a conference, the program usually works for about 5 minutes before my entire computer freezes. Nothing works and I need to reboot is using the power-button. When first discovering this issue, I contacted the electronics retailer I bought the PC from and had the computer be examined by an authorized technician for ASUS. The PC had its motherboard replaced as well as restoring the software, but to no avail. The PC has since then been examined twice, but the last times the workshop have not found any issues with the hardware - which points to a software-issue. Have you guys ever heard of these types of issues before? We've tried re-installing the program, running it as admin, making sure that we're using the lastest version, everything that I can imagine.Thanks in advance.

I installed a trial version of Adobe Presenter 11.1 as it seems that is the only way to have video clips embedded into PowerPoint play in Adobe Connect meeting rooms.I was able to insert a video into the pptx file. It previewed fine. It published without any problems. But when I tried to share the zip file in a meeting room, I got the message "the selected document could not be retrieved, please try uploading the document again" I have tried several times, both uploading a zip file that was saved to my hard drive as well as saving directly to the Adobe Connect server and then sharing the file in the meeting room. No matter what I try, the outcome is the sameI have read through the documentation regarding how to import a video into PowerPoint using Presenter and I can't find any indication of what would be causing this problem. Anyone else with similar experiences that has figured out how to make this work? Your wisdom would be greatly appreciated!Thanks!Steve

I am working with an Android phone.  On a Live Chat, I can't log in with my Adobe ID and password and can't seem to find where to verify it or a button for "forgot password" and 2) when I add text to the chat, I can't see it in the chat box and not sure if others can.  What do I do?

My company has completed a merger and we can no longer use the name of our old company. All of our Adobe Connect links have the old company name. What is the possibility of getting a new license under the new company and not having all of our links break? Do you all help with this process. We have over 500 courses stored under Adobe Connect and need to know our options.

Can't log in to paid subscription ConnectNow. "Ongoing Maintenance" error message has been up for at least 6 hours with no ability to contact Support and no status update. Lost client presentations. Is this the best Adobe can do?

Why does the Contact Customer Care page remain broken for years?It displays this message when you actually try to contact someone:Calling a number on the Reach us by phone page sends you to a menu where Adobe Connect is not an option.How can I get help here?

This issue has happened for the past week with any virtual training/meeting we are facilitating through the entire enterprise.  Is there a fix for this? What can be happening?

Hello, I use Connect to teach in our nursing program and as of yesterday it was not allowing me to upload content to the different folders. It says "Please select an item" in red when normally I hit new content and it brings up a search screen, I choose the file I need and it uploads. When I go to record my class it says "Summary description too long" in red above, when there is no summary description at all, adding in a letter still brings up the same error message. I have not changed anything from last week to this week and have been teaching with Connect for the last 3 years and have never seen these errors before. It is drastically affecting my classes as the students are used to getting the recordings of each class for review!!!! Any thoughts? I've tried firefox, chrome and edge, same thing in all of them. I've tried multiple different meetings and the same errors are in all. HELP!Rachel

I'm using Safari in MacOs Sierra, and I can launch a room just fine, I can start the webcam and audio, etc., however, the only thing I can share is the whiteboard. Whenever I try to share my screen, I get a message saying the add-in is required, and do I want to download it? But I'm in adobe connect already.... sharing a whiteboard and talking... I just can't share anything else! Any thoughts on a solution to this one? I have updated Safari's preferences to allow Adobe Flash and "Trust" it, and in Security I've updated the accessibility section to allow the connect-add in to control. I have "redownloaded" many times, updated Flash, installed from the "Help" menu.... and at this point I'm at a loss to figure out why I can't share my screen. Help?

Is there a way to change the size of the font in the sidebar notes tab?

Hello, I'm trying to install Adobe Connect Addin to all of our users. I use SCCM.How to install this Addin to all users?I've tried the "Adobe Connect Addin Checker" but the setup-file always gives an execution-failure...Knut

Hi,I use adobe connect v9. I recorded seminar video. Can I deliver like online it. For example, if I recorded today, can I deliver like live broadcast at 17:30 tomorrow?I understood how to deliver the recorded video on demand, but I did not know how to broadcast it like a live broadcast.

Join me (Jorma Jennings) and Virtual Learning Collaborative for a FREE, no-strings-attached Q & A on Adobe Connect. Come with your questions, gripes, or challenges. We'll try to address them all. Two sessions on November 13th are available. Honest conversation. Practical, experienced advice.Seats are limited. Sign up at: https://go-vlc.com/practical-advice/

1) Is there any possible way to enable presenters video and audio automatically when they changed from attendee to presenter?2) How to download the recorded Meeting in Adobe Connect

I've noticed that some "traditional" alt codes work in Connect (using the text draw tool) while others give different symbols than expected.For example, alt0215 gives the multiplication symbol, but alt960, which is "supposed to" produce pi, gives a sideways L.I've noticed the disparity in other applications as well (e.g. alt960 produces pi in wordpad, but the sideways L in notepad).Is there a comprehensive list somewhere of alt codes for Connect? If not, someone should publish one! I teach math in Connect all the time and being able to produce commonly used symbols would be very helpful.Thanks!

When I try to connect a room on app mobile (android tablet), the app redirects me to my internet browser and asks me for the password. After typing the password and validated, the browser tells me to need flashplayer. What is the interest of the application in this case ?I saw the guide for tablet and that indicates that the username and password are requested directly in the application, which is not my case :http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/mobile/acm20-gs-participants-tablet.pdf Any idea ?Thanks

I have created many meeting room "layouts" for my current meeting and I would like to bring those layouts into the other meetings I have already built.  Is this possible?

The recording appears in the "Recordings" tab of the meeting, but any attempt to view it. The "Recording Information" page will show "Disk Usage: 0.0 KB."

I received the Adobe Connect maintenance announcement that Adobe Connect Add-in is being replaced with a new Adobe Connect application. I also saw in the information on the Adobe Connect application page that you can continue to attend Adobe Connect sessions in browsers with limited functionality. As a host, I have installed the Adobe Connect application for full functionality. I want to make sure I appropriate communicate the appropriate information to both participants and presenters to prevent technical issues once our account is upgraded.Will participants still be able to watch/listen to the Adobe Connect sessions in their browser without installing the Adobe Connect application?Will anyone who has previously installed the Adobe Connect Add-In need to install this new Adobe Connect application? (As was the case with the latest Adobe Connect Add-In update)Will presenters still be able to change the slides in the Adobe Connect sessions in their browser without installing the Adobe Co

Bonjour,je souhaite utiliser ma ablette android pour suivre ou revoir des cours en lignes via adobe connect mobile. Cependant, lorsque que j'entre le lien vers la conférence, l'application me renvoie sur mon navigateur internet pour y taper le mot de passe. Après l'avoir tapé, le navigateur m'indique qu'il me faut flashplayer.  bien entendu, flash n'est pas disponible sur android ou peut-être via des manipulations particulières.Cependant, et d'après le guide d'adobe, l'application n'est pas sensée me rediriger vers le navigateur web, mais me demander directement le mot de passe dans son interface :http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/mobile/acm20-gs-participants-tablet.pdf Quelqu'un aurait-il une idée de solution pour ne pas être redirigé afin que je puisse accéder aux cours depuis ma tablette ?Merci

We are currently using on Premise Adobe Connect 9.5.2.  It consists of the meeting server on our internal network, and the edge server in our DMZ, it works well.  It is using directory authentication via LDAP.  We want to set it up so that users coming in from the internet can only enter meeting rooms as guests.  In other words, turn off the ability for users to connect in from the internet and sign in using their active directory credentials, then set up a meeting as a host.  We only want them to have that ability when they are on our internal network.  Is this possible?   Thank you!