Skip to main content

Featured Communities
Announcements
Feature Requests

Create a post
Login

Home
App communities
Creative Cloud desktop

Creative Cloud desktop

The official community for the Creative Cloud desktop app.

Announcements
Bug Reports
Questions
Feature Requests

2194 Posts

GUILHERME38124423tbzkParticipant

Erro [Window Title] C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\

Estou tentando instalar o Creative Cloud e não consigo de jeito se eu baixo ele direto do site ja da erro no windows ele baixa o arquivo como dmg, tentei de váriaasa formas, ai consegui pelo site oficial o arquivo para desktop e atualizei, porém ao atualizar ele fica dando o erro em anexo, e eu ja removi todo ele, limpei os dados no REGEDIT e tudo, mas nada resolveu sempre que isntala tenta atualizar ou baixar qualquer uma das ferramentas ele sempre da o mesmo erro.Alguém ja poassou por isso e pode me ajudar?

Kathryn33646257b5o9Participant

Could not initialize Photoshop because of a program error

I have just downloaded Adobe creative coud and installed Photoshop (version 25.9.1). When I try to open photoshop I get the error mesage "Could not initialize Photoshop because of a program error". I am using a MacBook Pro 2020 with MacOS Sonoma 14.5. Both photoshop and my mac are up to date. 

sfbobbyParticipant

Feature Requests

Add Acrobat Reader to Creative CloudOpen for Voting

I use Acrobat Reader (instead of Acrobat and Acrobat Pro) for some specific purposes as it behaves differently and does not interfere with PDF files. It would be beneficial if we could have Acrobat Reader in Creative Cloud.  

1

Compass23930531vfm6Participant

Feature Requests

Add a Billing AdministratorOpen for Voting

I would like to have another user be able to download the PDF's and be able to update the card on file for the account. Being the owner of the account should not be the only way for Accounts Payable to access Invoices.

0

Tele55Inspiring

Creative Cloud Syncing resets itself everytime from "Paused" to "Syncing" (running)

Hi all,I used to be able to set syncing to "Paused" and it stayed that way. There used to be another gear symbol to set this ... gone.When I chose "Paused" it resets itself after every startup of CC ro ON. (not paused)Is there a way of permenently disable syncing for good" All apps and CC are updated. (June 2024)Win11 Pro, 64 bit, Lates version. I don't want ANY cloud storage and I'm afraid it is forced on me / running without my knowledge.However, going to "Files" in CC shows no synced items. And what about the anouncement of syncing being discontinued this year? Thanks

Lora38090912lol0Participant

Creative Cloud will only open on a VPN

I can't get Creative Cloud to open on my computer. It says initializing forever and then eventually says it cannot communicate with the Adobe servers. I enabled a VPN, and suddenly it worked. Any ideas what might be causing this issue?

davidb33053548Participant

Feature Requests

Can quotas please be introduced as an option for shared device licence product profiles?Open for Voting

Hello, I currently support a School within a Multi Academy Trust who are looking to expand and rollout associated Adobe Create Cloud products (i.e Photoshop) using Shared Device Licensing (SDL) We are aware that for Named User Licensing, quotas can be set in product profiles to limit the number of users. However, this feature is not possible for product profiles to limit the number of devices. Please can this be looked at as it will make managing SDL quotas much easier? So for example...........lets say we have 300 licences as a Multi Academy Trust.......... School A Product Profile (linked to School A's OU) - Quota of 50xSchool B Product Profile (linked to School B's OU) - Quota of 50xSchool C Product Profile (linked to School C's OU) - Quota of 50xSchool D Product Profile (linked to School D's OU) - Quota of 50xSchool E Product Profile (linked to School E's OU) - Quota of 50xSchool F Product Profile (linked to School F's OU) - Quota of 50x

0

Hugo380713533pgsParticipant

Impossible d'installer la typographie

Bonjour,Depuis aujourd'hui, je rencontre le problème suivant :J'ai cette typo depuis quelques mois maintenant, et je n'ai jamais rencontré de souci jusqu'à aujourd'hui. J'ai désinstallé Creative Cloud, je me suis déconnecté de mon compte, j'ai supprimé la typo, remis la typo mais rien n'y fait. Quand j'ouvre un de mes projets avec la typo qui s'y trouve, cela me dit que la police n'est pas présente...Si vous avez des conseils, je suis preneur.En vous souhaitant une bonne journée,Hugo

Salvatore38015510wz7cParticipant

Cursor is stuck as the default Windows cursor when using Adobe products, and is twitching/glitching.

My mouse cursor is stuck as the default Windows cursor when I'm using Adobe products (Animate & Illustrator), and is twitching/glitching when I move the cursor over line art, edges, or window panels. Is there a way to fix these issues? Just to explain, I'm using Adobe Animate to do Clean-up work on an animation project, but my cursor is not changing to any of the tools in Animate; it's stuck as the default Windows cursor. The tools still function as needed, but it's very inconvenient to use some tool like the Brush & Ink Dropper since the cursor's pointer is not accurate. The same thing was occurring in Illustrator as well. Also, my cursor seems to twitch/glitch-out when I move it over window panel, edges/boxes, buttons, or line art. It's really hard to bend lines via the Selection/Subselection tool when the cursor keeps moving on its own. This twitching/glitching issue also occurs when I'm navigating my Windows 10 computer and even this webpage, so I'm not sure if this is

defaultgyqoc6r3sih9Participant

Unable to fill polygons with patterns/hatchs

HII'm having trouble selecting a hatch fill. When I select a hatch, it fills the lines of the polygon. I've noticed when I click on a polygpn, the ouline appears as two 'tramlines'. I have no idea how to fix this. Thanks for any suggestion.

TiffanyGBKParticipant

Feature Requests

Centrally manage if AI tools can be used in Creative Cloud appsOpen for Voting

Can we please have a way to centrally manage whether generative AI tools can be used or are available for all users across all of the adobe create cloud suite? To my knowledge the only way we can prevent users from using generative AI capability is to version lock users to older editions of Adobe applications that don't have generative AI capabilities e.g. Photoshop v24. Some of our clients do not allow generative AI to be used in their work and there's no way to restrict access to it from an administrator's perspective other than version locking users.

1

kgladCommunity Expert

Re: Error de actualización

reset the cc desktop app by making sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repairif that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*if that fails, do a clean cc install carefully following each applicable step:uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messagingclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlcheck for

Alexandre_Participant

Meus app's Creative cloud e After Effects só abrem como Administradorse clicar 2 vezes para abrir não acontece nadaO que pode ser ou o que posso fazer para solucionar?Se alguém souber Agradeço Ótimos job's Galera criativa

w0lflingParticipant

Feature Requests

Please allow give us a way of throttling app updates/downloads in Creative CloudOpen for Voting

I know it's been requested many times, and historically the request has been moved to "asset sync" or whatever. I'm hoping this time it will be understood before that happens. I am talking about app updates, not asset syncing. Every time an Adobe product updates, it utilises the entire bandwidth, killing any other network connections in use. I just got dropped off everything I was working on and had dramas with my housemates, all because Adobe decided to update every ap at once at LUNCHTIME.I've been an Adobe user for over twenty years,... almost as long as Steam has had off-peak and throttled downloads in their platform. In fact, almost every major suite update management software has built-in throttling these days.The fact Adobe still hasn't added this makes me want to find an alternative set of programs. Could someone at least respond with a: We are currently working on this We have considered it but it's not in our roadmap yet&

12

annick sutterInspiring

bonjour, je dispose d'un abonnement PS/LRC pour PC. Je compte passer sous MAC. Je suppose que je devrais à ce moment là désinstaller les applications de mon PC avant de les réinstaller sur MAC mais cela fonctionnera-t-il ou devrais-je faire une démarche particulière auprès d'Adobe.Merci de votre attention.Annick

Fals�o76Participant

Meu Creative Cloud está em miniatura. (My Creative Cloud is in thumbnail.)

Meu Creative Cloud está em miniatura. (My Creative Cloud is in thumbnail.) 

Инга378672336vflParticipant

Hi, guys! Please, If someone can help me. I have trouble with my creative cloud, section "apps"

I have trouble with my creative cloud. When I open section "apps" or "updates" it doesn`t work (look at the picture) Plsss, someone help(

同3792746493kdParticipant

没法安装旧版本的adobe

教程第二步要求单击“应用程序”选项卡，向下滚动至要安装的应用程序，然后选择它旁边的“更多操作”。。。图标但是，我的adobe程序上面没有“更多操作”图标，那个位置是空白的

sdigiacomoParticipant

Feature Requests

Stacks Feature for Illustrator, InDesign, and PhotoshopOpen for Voting

I love using the "stacks" feature in Adobe XD to help maintain consistent spacing between text blocks and objects. This feature is also available in programs like Wix Studio (website builder). I realize that this is mainly a feature targeted at digital platforms where text formatting isn't as robust. However, it would be a nice addition to InDesign, Photoshop, and especially Illustrator for better alignment/spacing control. And yes, I realize that there are other features built into those programs that are meant to do the same thing (ie, align objects panel), but this could be another way of working within the programs.

1

YellamokaraParticipating Frequently

How to change or add date of birth to my account?

I was recently browsing in Behance and noticed that some panels were blocked since I am apparently under 18. Actually I am 64. Which raised the question, if some assets/services/apps are blocked based on age, how do I set my date of birth for my account so they are available? As far as I can tell there are no fields in any of my settings for this, so how is it done? I don't recall the system ever asking me this information before, so I presume it has never been set. There does not appear to be any way of doing so as far as I can tell, but presumably there must be since it appears to be a filter in the creative cloud account.  

BALAMURUGAN35590900rz18Participant

photoshop icon is showing as white rectangle box

HaybroKnown Participant

Feature Requests

BRING BACK FIREWORKS (or actually make a program have the same functions, or at least help with it)Open for Voting

Hello!I and many others still use this software. Many of us have had difficulty continuing to launch this program leading to us sadly having to utilize other programs that do not meet our needs. There to this day is not an alternative that functions quite the same way. A lot of the time a person will have to painstakingly use multiple programs to achieve the result they could have achieved in Fireworks in seconds.Of all programs to discontinue... why the one that is the most viable for the diverse needs of Graphic Designers focused on UX???Please please finally listen to the people who have been using this program since macromedia. There is legitimately no program that does half of what it does half as effectively. I have tried Illustrator, I have tried InDesign, I use Photoshop nearly daily and can guarantee it is not nearly as easy to do multiple functions that I still have to open Fireworks to do.I implore you to either add all the Fireworks functions to another program, or consider

0

Doud's68Participant

Initialisation de Creative Cloud

Bonjour, Je n'arrive pas a finir l'installation de Creative Cloud, celle-ci tourne en boucle pendant de longues miniutes et fini par me demander de relancer l'ordinateur. Malgres cela, rien n'y fait. Si quelqu'un a une idée. Merci ! 

noa30378810ex1qParticipant

can't update apps

hi, I can't update any of the apps in the cloud.It's just stuck on loading for a long time, and I dont see an error code.What can I do to fix it?

josehabitatphotostudioParticipant

Feature Requests

Specific Aspect Ratios Shortcuts for LightroomOpen for Voting

Hello, I would like to be able to crop a selected photo to a specific aspect ration with a keyword shortcut. For example:4x6=Shift+R+15x7= Shift+R+28x10= Shift+R+3 And so on. This would be faster de hitting r and then selecting the crop I want with a mouse. This way I could also assing the shortcut to my Xencelabs Quick keys or somehting like that. Thanks, Jose

2

Resources

Community Guidelines Help Center Learn tutorials

Powered by Gainsight

Terms & Conditions Accessibility statement

Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information

Sign up

Already have an account? Login

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK