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Creative Cloud desktop

The official community for the Creative Cloud desktop app.

2493 Posts
Ravenworks6Participant
posted in Bug Reports
Adobe Indesign Open PDF button requires serial number but I have Adobe CC subscriptionOpen for Voting

Indesign Ver 19.5Platform: MacOS Monterey 12.7.5 Full of frustration here from Adobe support chat as I keep getting the runaround.I have Adobe Indesign open and navigate to File-Open pdf file.  A window pops up requiring Registration information.  Does anyone know how I bypass this as I have an Adobe CC subscription which does not use serial numbers and support on this is non existent.The only thing that happens in support is that I get the message of being forwarded to another person when I mention this problem.  This happens for about an hour then support says that Im trying to open a protected pdf and then I get disconnected when I say to them I have not even selected a file to open yet but they keep insisting that Im opening a protected pdf then we go around in circles until I get disconnected.  I have tried to find a phone number, email or even just open a ticket with support but there are no longer any of these options so trying here.Screenshot attached.

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kglad
Community Expert
vladd.fedorenko@gmail.comParticipant
posted in Bug Reports
Bashan38855595hd5tParticipating Frequently
asked in Questions
MadisonMarkParticipant
asked in Questions
DrGroove
DrGrooveParticipant
posted in Bug Reports
Yimo
YimoParticipant
asked in Questions
Creative Cloud seems to be taking longer than usual to initialize.

Got a new PC recently (Windows 10), and am trying to install the Creative Cloud desktop app, however when I run the setup it stays at 1% initializing installer, and then after ten minutes or so it starts installing it. Once it finishes it launches, and the spinning wheel keeps going until finally it says "Creative Cloud seems to be taking longer than usual to initialize. To fix this, relaunch Creative Cloud by clicking here, or restart your computer and try again." After a bit longer it changes to "Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from "http://www.adobe.com/go/adobecreativecloudapp'." If I run the repair the same thing goes again. I've tried running the cleanup tool, disabling firewalls, running as administrator, and the other fixes people have mentioned, but the error persists.

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kglad
Community Expert
EstudioSidneyParticipant
asked in Questions
Анастасия38206161kjapParticipant
asked in Questions
Richard Groff
Richard GroffInspiring
asked in Questions
tom23362477qiu0Participant
asked in Questions
NormanStormin
NormanStorminKnown Participant
posted in Bug Reports
Please Disable "This Adobe site doesn't match your location" on Adobe.com websitesOpen for Voting

Please note that this request has been made here:https://community.adobe.com/t5/photoshop-ecosystem-ideas/please-disable-quot-this-adobe-site-doesn-t-match-your-location-quot-on-helpx-pages/idc-p/14384138#M20399The reason I am cross posting here is to make SOME attempt to get Adobe to acknowledge this problem as a bug.  It Is clearly a bug, given that nothing we do makes it go away, nor can we set our region in any way that sticks. The previous posting was put under Ideas, which may mean it doesn't get seen much.  @Kevin-Monahan  Kevin, I apologise for pinging you directly, and I doubly apologise if this area is nothing to do with you. But the complete lack of traction for the above problem is very frustrating. Its been there for at least a year, probably more. I only ping you Kevin, because you have been responsive in other areas, and I'm hoping that even if this isn't your bailiwick, you may be able to poke someone in the web team.

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NormanStormin
WytindigoParticipant
posted in Bug Reports
Анастасия38206161kjapParticipant
asked in Questions
Blissful_quirk15C2Participant
asked in Questions
David__B
David__BLegend
asked in Questions
defaulty568yg1clryuParticipant
shared in Feature Requests
FLAVIA38832891bpruParticipant
posted in Bug Reports
Manoj30061828kjbyParticipant
shared in Feature Requests
Daniel_9185Known Participant
asked in Questions
eric@pixelathome.com
eric@pixelathome.comInspiring
asked in Questions
DECONNEXION ET REINITIALISATION INTEMPESTIVE CREATIVE CLOUD

Ça fait des mois maintenant que je SUBIS ces foutus désagréments et Adobe est incapable de résoudre le problème !A ce jour, je rencontre TOUJOURS le même problème et depuis quelques temps, ça empire puisque ça se produit 3 à 4 fois par jour !Pas d’identification de point commun à ce problème qui se produit n’importe quand, tous les jours, plusieurs fois par jour…Je suis sur windows 11, tout est mis à jour régulièrement. Sans antivirus, avec pare-feu Kaspersky.Je travaille sur vos applications et brutalement, la fenêtre « se connecter » apparait.Je lance une application adobe, la fenêtre « se connecter » apparait.J'ai des applis adobe ouvertes, je passe sur autre chose pendant un temps, et quand je reviens sur l'app, la fenêtre « se connecter » apparait.Je travaille sur des applications adobe, j’en ouvre une nouvelle, la fenêtre « se connecter » apparait.Je sors mon ordinateur de veille, la fenêtre « se connecter » apparait.Je

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kglad
Community Expert
maria5774Participant
asked in Questions
Steve JefferiesParticipant
shared in Feature Requests
FEATURE - Litigation Hold / Admin access to created contentOpen for Voting

Hi,  Problem : Admins are unable to view content created within Creative Cloud for Active users Scenario 1 : As an education establishment our users may want a data dump before they leave of the work they created and own. Once their license has been deactivated, they can do a transfer (assuming they are continuing the license to a personal account). Admins (once the account has been deactivated) are able to grant access/create a compressed file of the content within. OR they can access creative cloud and download the files manually - this is cumbersome as it doesnt download folders, nor does it inform you why a file failed to download (or what file it was), which then means manually checking the new folder structure matches the CC structure. Scenario 2 : An organisation is responsible for the content its users creates, should an investigation in to some content need to occur, there is no way for an organisation to investigate beyond "who/when" - if a user has a

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1550
Kas291534836tvzParticipant
posted in Bug Reports
Rachel O'BrienParticipant
shared in Feature Requests
Ability to merge 2 accounts data or quick switch feature between accountsOpen for Voting

I have two separate Adobe accounts. In its creation, I used both of these for independent reasons. Now, I do not need the separation, and there is no way to merge these data sources into one account so I can deactivate one of them. Unfortunately, I have essential documents in both accounts. I was informed by tech support that the only way to do this is to download all the data of one and move them manually to the other. As someone who had multiple concurrent plans for years now this seems ridiculous! Especially for a company that is so crucial to business and financial institutions. With cloud storage being the recommended industry option, this seems like a massive oversight. Even if merging is impossible, a switch account feature would vastly improve the absolute pain of manually logging in and out routine when locating a specific document. This can be accomplished in several ways (program development/web development), and it should be addressed sooner rather than later since this org

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Alessandro Sa38371498f6u5Participant
asked in Questions
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