Creative Cloud Services

Why is it impossible/extremely difficult to delete files? I only access my account via my iPhone, iPad, or Android. I rarely use a computer. I'm certain this issue has something to do with storage sales...FILTER

Last Wed I got this error after opening CC Desktop:Could not enable sync. Creative cloud need to rename your folder "Creative Cloud Files" to enable syncing. Please close any open documents or restart your machine and try again. I had not documents open. I restarted the PC but to no avail. I didn't need anything to be synced at the time so I let it go. Thursday and Friday all was fine. Today I am getting the error again. I have been having a lot of issues with CC Desktop signing out every time I shut off the PC. I have to uninstall the app, delete the recommended files and re-install. All works fine after that, except now I can't sync files, and off course, today I need to sync some of the work I did over the weekend. Online search was no help. Windows 10, Dell XPS 8900, 16MB Ram. Thanks in advance.

I tried to download some resources from Creative Cloud Resource, but the button(shape as the cloud) didn`t work. Then I tried to sign out the account to active it, but nothing happened. Could anyone help me to solve this problem?Thank you for your help.Best wishes.

I too am experiencing this error issue. I have a file that is showing as 'failed to sync due to server error'. I have deleted the file off both my local machine and the Archive of CC. I have also Quit the CC Application and yet it still comes up with the Sync error.c.

I kept getting this error all day yesterday "There was a problem syncing some files"But they all seemed to sync.Today, been getting the error again all day while i work. so I deleted everything from my sync folder and on the web.Still showing an error.Yet, there are no files in my folder.

It seems my hard drive is filling up because my team and I all share the same creative cloud space which happens to be on my hard drive ....so now I'm gettin the "your hard disc is full" notifications.....is there a way that the files could be kept in the cloud and not on my hard drive?  Right now if I delete the files on my hard drive ...they will also be deleted off the cloud.Thanks,Ryan

Hi, I know this problem apparently occurred already every often, but reading the answers/threads didn't help me. This problem started yesterday, never had it before and really don't know what to do. It's very frustrating. I tried to upload the files online, there I get the message to clean up my archive, but there is no single file in there 😞I have a MacBook Pro and I really need to work.Any help would be very much appreciated.Cheers, Ana

Dear all, i have noticed that although the icon exists in the links window, InCopy does not seem to synchronize with Creative libraries, and just shows the missing cloud icon (cloud with red dot). Just wondering if this is a bug or just a function that was not implemented from InDesign although both software seem to share the same GUI.

We are using windows 8.1 on a asus laptop. We recently transferred our files to a different account, and they are there in creative cloud. But the local computer will not sync to the online cloud. We have rebooted, reopened the program, paused and restarted file sync. The file is accessible from the cloud on my MacBook pro. But not on this windows laptop.

I'm having the same issue. I keep getting the error "Unable to Sync due to server error". I checked my storage and I have only used 10GB out of 20GB. All of my files used to sync just fine. It started with jpg files not being able to sync but now it's all Illustrator and pdf files. I tried uploading online but I got the same error as Andrea. I even took a file that successfully sync'd up in January and saved it to a folder titled "February" and that file will not sync up. Help!

Hi.My adobe cloud storage is full and remains full even after deleting all of my archived files.i have 14 premiere projects and some audition files that dont even add up to the 20 gb limit but still shows full.Can i just delete all the projects in the cloud or will that inable me to continur work on these pp projects?Does it matter if cloud storage is full to start new projects and work on existing and just not have them backed up to cloud.Starting not to like this whole cloud thing.. Why only 20 gb hmmmmm...[Moderator note: moved to forum with those more knowledgeable on the use of Creative Cloud for storage]

Hi, I'm having a trouble with cloud. In general it's not syncing files/ images from adobe stock.Im sending  screenshot of photoshop tab library and its mirror on browser. On my browser I can see the images but it does not sync with app libraries.It's happening with my whole team, not only my account.Thank you in advance

Hi All,Basically, user has been having roaming profile sync issues caused by the size of their profile folder (errors about unable to fully sync roaming profile on log off resulting in files they delete re-appearing each time they log off/on). Have attempted to fix this - narrowing it down to two huge folders (downloads which I've sorted) and the 'Creative Cloud Files' folder which is initially set up as part of users profile in 'c:users\<name>\creative cloud files.'The CC Files folder is 15GB+ in size.So, followed the advice on this forum to move the folder in Creative Cloud settings:Create a folder called Creative Cloud Files on your prefered driveOpen Creative Cloud panelClick Creative Cloud gear iconPreferencesTop heading, Creative CloudSub heading, FilesFolder location, drop down arrow, click change and browse to the drive containing your Creative Cloud Files folder.All Done.Initially, wanted to change the path to our network share but unfortunately it doesn't appear to supp

My coworkers couldn't use one of my PSDs because some of the smart objects were linked to my CC account so they couldn't access them.  It's a big company and these assets needs to be usable forever down the line.  So I see that I have this library crap turned on, so i delete my library to get the linked files outta there and was just gonna grab a different document to take these same graphics from. I have this working file backed up on 3 drives across 2 computers.    Now my ORIGINAL working file on a DIFFERENT DRIVE,  the file that i created the graphics in from scratch,  is all just full of broken links. AM I SCREWED?  Adobe just downloaded and locked all of my graphics? And when I deleted a library from an un-important working file, it just deleted them from every other PSD i've used them in?!??!     I DON'T WANT TO USE THIS CRAP, AND I DON'T WANT TO GIVE YOU PERMISSION TO STEAL THEN DELETE MY WORK. How do I get these graphi

Suddenly, my files are not syncing. I am getting an error ("some files failed to sync") with no explanation. I am also getting an error now when I try to collaborate on a CC folder. See attached photo.

Mac Os SierraCreative Cloud LibrariesToday's morning I delete some libraries from my window libraries in Ps. Now, my libraries doesn't load and when I try to download an asset I have my old libraries on Creative Cloud App, but in the Web them doesn't appear.I have uninstalled Creative Cloud and installed it again, but the problem is persistent.

A few weeks ago I've been complaining to my ISP about my internet being slow. With high latency and very low speed.We did several procedures and when I started testing the office machine I saw that it was something in it. Investigating further, I discovered that the problem is in the "Node.js: Server-side JavaScript (32-bit)" process.I initially detected the problem only with DreamWeaver CC, so searching the subject on the internet, I saw some people saying to rename the file "node.exe" that runs the process so that it stops at once.When doing the rename procedure (node.exe.bkp for example), it worked, the internet has returned to normal even with the softwares open. However, at some point I needed the Creative Cloud Library in Adobe Photoshop CC and I saw that the Library in all software did not conect anymore. It was not difficult to connect one thing to another.Well, I had to rename the file "node.exe.bkp" again to "node.exe" and it all worked again, except my internet, which has th

I know this topic has been posted several times but there hasn't been a solution posted that I can see - just trying to delete files by moving them to "archive" and then permanently deleting them, after doing this and getting a message that it was successful (at least, opening the archive folder says there's nothing there) when I log back in all the files have returned.

All of a sudden I can't download files from creative cloud. Anyone else having an issue?

Hello all!I am unable to download assets from the Creative Cloud app because it claims that it is unable to sync a certain file. See the screenshot below. When I try to download an asset and I click on the download button, nothing happens. Can somebody give me some troubleshooting tips? I am using Windows 7 professional with the latest version of the Creative Cloud app installed. Thanks so much in advance!

環境macOS 10.12 SierraiMac 27inch  Retina 5k Late 2015メモリー 8GB状況は、箱から出し平成２９年１月２５日時点のアップデートを全て完了している状態です。新規セットアップ、インストールしたアプリケーションは、Adobe CC（illustrator CC 2017,Photoshop CC 2017,Bridge CC 2017） 及び Microsoft Office365 、モリサワパスポート全てのフォント１式、ウィルスバスター for Mac をインストールしています。上記環境でイラストレータで作業を作業を行っている際、日本語入力（ライブ変換はオフにしました）等にて動作が遅い症状が発生しました。アクティブモニタで確認した所、Adobe CEF Helper のメモリ消費が1GB近くあります。上記の環境で起動直後、何もアプリケーションを起動させていない状態で、アクティブモニタで確認すると「使用済みメモリ」が約4GB程度、「キャッシュされたファイル」が約3GB近くあり、メモリに余裕が無い中 Adobe CEF Helper が約1GB近いメモリを消費しているのは正常な動作なのか判断出来ません。状況的に iMac のメモリは増設しなければならないと思いますが、Adobe CEF Helper のメモリ消費に疑問を感じています。上記とほぼ同じ環境（インストールされているフォントやアプリケーション）にて、少し前に導入した iMac で OS が「OS X 10.9 Mavericks 」「OS X 10.10 Yosemite」では Adobe CEF Helper のメモリ消費は 100MB 以下になっています。少し環境は違いますが、Mac mini で OS が「OS X 10.11 El Capitan」の環境でも、Adobe CEF Helper のメモリ消費は 100MB 以下になっています。他の Mac を確認して、今回新規にセットアップ iMac にて Adobe CEF Helper が約1GB近いメモリを消費しているのは正常な動作なのか判断出来ません。質問macOS 10.12 Sierra での Adobe CEF Helper のメモリ消費を知りたい。もし、メモリ消費が異常な場合の対処方法

Is there a way to disable the share option (public links or collaborate).The scenario is that as team we need to share designs but we want to prevent the options that someone "accidentally" share our designs with the public..Tnx!

Hi, after the last update (to the 2017 cc) many files and folders just disappeared from the creative cloud.I wasn't able to find them both in the cc archive or in my computers (I'm using the same account on 2 different notebooks).When I try to access those files from the recents items of Indesign, Photoshop or Illustrator I get a message like "the file doesn't exist, it's used by another application, or you don't have the proper authorization".Is there a way to restore the cc to the day before the update?Thanks for the helpAndrea

Hi,I'm testing creative cloud for a company. I've set up my test folder, and invited a few people including myself on another account. It is one InDesign file and a color palette.We log in and accept the invite, but I do not seem to be able to edit the source file and re-post. so, is the way to do this really to download and edit, or can you edit right online? If you can edit online, what is the trick, because I don't see any lock and edit like you would on an svn server.Our goal is to have more than one person working on one file at a time. That part may not be feasable, but I do need to be able to edit online.ThanksDave

When ever I made changes to files in my Assets folder, I used to get a notification pop up on my iMac.I have noticed these have for some reason stopped, I no longer receive notifications.Nothing has changed, I have the desktop app enabled to receive notifications.Mac OS X 10.12.3