Creative Cloud Services

Hi,We are a team of 8 designers, working and collaborating in an enterprise company.A colleague of ours is leaving the company and he had created one of our most important folder where we have all the design guidlines, controls, UI patterns etc.All those files are documented in an inner server with direct links to them. Many people in our company use those links each day.We want to hand over the license to someone else but the meaning is that this folder need to be copied under someone else's ownership, and all the links wouldn't work anymore, - the result is a lot of updating for us, going over our "wiki" in each section and update the links.Isn't there a way to transfer the ownership without coping the file to a different owner?Can you make an exception in our case? its critical Thanks,Ayelet Expert designerNICE

Hi,I can't sync to creative cloud and i keep receiving this message " Unable to Sync < file> due to server error". i am running a single user account and works on one PC. appreciate your help.Thanks

Hi there,Actually, I would like to use Adobe solely for keeping documents in the cloud -- can I do this and thereby replace DropBox?I understand that with Creative Cloud I have 20 Gb space.Can I increase this in anyway? I am a teacher and thus have a student-teacher subscription, however, I do not have more budgets for this.Can you come back with some input? Do you get what I mean?Yours, Michael 

I usually use libraries for my project. Recently I had updated to Adobe CC 2017 and I have some trouble. I opened my project from an older version; it seems that the assets used in the libraries I have lost the link. I was trying to link all of missing object to the libraries again but then lost it. I can not do the duplicated layer group or crop my design. You can see I've with libraries and it continues to fail when I duplicate the layer.I have never seen this error on the previous version. Many of my friends are also experiencing this error. We wish Adobe fix this as soon as possible. Thank you!

I continually seem to have problems with syncing files, getting the "Some files failed to sync" problem. The LEARN MORE link does not provide any info of any assistance. Searching the forums does not seem to have any answers as well.. Real small files are okay but anything over 100mb seems to fail, and I dont even count 0.1Gb as a large file. Hopefully someone from Adobe can help with this as its very frustrating.

Can files be shared between CS 2014 and CC 2017?  If so, which format?  Thank you.

Hi allLong story short...My online storage is 3.2MB over my storage limit (20.0GB/20.0GB) and I want to delete everything in it.  I wasn't expecting it to do this as all I was doing was resyncing my files now that we can do it again with the latest release of the deskop client.  So I just left it working away but when I came back it said my storage was 100% full.I have a copy of all my files so I am happy to delete everything online and start over.So I went online and browsed my files, clicked on the main folder and archived it.  However, when I browse the archived files there are none.  It says "You have no archived files." which you'd think would be a good thing but as far as my deskop client is concerned it still thinks I am 100% full.If I click on my account details online it says:You're 3.2MB over your storage limit.To get below your limit, please permanently delete files here.When I click on that link it just takes me to the same page as before and says there

I have one folder (23 gb) that is a shared/collab folder with another team member. After a computer restart this morning the entire folder is now in the trash and all my aliases link to the folder in the trash. When I look at my Creative Cloud folder on the desktop all of the files are resyncing...currently with 62 hours remaining. My non-shared folders are not effected.This is the second time this has happened. The first time I emptied the trash without checking first and had to resync the entire folder.The issue is not affecting my coworker sharing the same folder. What can be done? This folder contains all my work files and waiting 62 hours for it to sync is not acceptable.

I downloaded files fro Adobe Stock to my library but they are not showing p in the library. Sync has been turned on in Creative Cloud, but the sync button in the app does not work. It has a small exclamation  point on the icon....when I press it I get the option to enable it but the button doesn't work! Help

Hi,i needed some help to move my files/designs in creative cloud to a second hard drive in my computer and have it save to this new location after contacting the help online chat im now with out any designs and trying to get them back.... very disappointing with adobe and creative cloud system. the online chat was no help. if anyone has any idea how to get my 3000+ designs back let me know if not ill just have to stop using adobe....

I use multiple programs at work everyday inlcuding photoshop, illustrator, and indesign. I do alot of illustration work obviously in illustrator then bring it over into photoshop to continue work on said project. But everytime i copy something over into photoshop or viceversa, it will automatically add that file/image into the current library i have opened. Is there a way to fix this? After a week or two i have tons of unwanted assets in the wrong libraries that i have to manual go in to delete.

I want to use Muse for my non profit's website. To do so up to 4 different people need to be able to add, delete, edit content, and make design changes from different locations. If they use the direct publishing feature in Business Catalyst can we do this? Are we all working off the same web file on the Cloud or do we each have a different version on our computers that somehow have to be synced?Jack

For reasons too complicated to explain, I have two creative cloud accounts and share a folder between them. Whenever I run out of space, making room in both accounts doesn't allow sync to resume. As you can see in the attached screenshot, both accounts have lots of room, but CC desktop still says I'm out of storage. The last time I let this happen (I try not to rely on CC for transferring files, as it's too unreliable), it cost me an hour on the phone with tech support. Perhaps it will fix itself eventually, but it's 2:00 am and I'd just like to transfer some files and go to sleep. Is this doomed to be useless? by 20GB do you really mean ~13GB but sometimes I'll get lucky? I'm already paying for two accounts, I shouldn't need dropbox on top of that. If there is some way to finesse or cajole file syncing into working, please, give a brother a break and let me know.

How this is solved please, like every thing in this forum ? Core sync is the biggest crap on my computer… taking 100% CPU for hours and hours for NO REASON. File sync NEVER END… and all that since 2014… still no valid technical response so far, no magic update neither. I'm starting to be very pissed off by adobe.

We've had an issue with all our collaborative folders being moved to the trash when we delete anything form just one folder.Yesterday a colleague was reorganising and cleaning up a client folder and it moved all our shared folders into both of our trash.We had to restore the files from trash, it's also lost the shared folder icon on those files and they're no longer shared.

I am having an issue with assets missing from my library, the contents of an entire folder disappeared. The content of the folder are graphics created in photoshop by selecting layers, creating smart objects and dragging them into the library. The strange part is that someone i was collaborating with months ago that accepted the share invite 65 days ago, somehow accepted the invite to the folder again on December 18th at 7:51. This person was an intern and no longer even had access to her account on that date, and we verified with her she was not able to access. After reading the forums i checked my log files and found that at the exact time and date this strange invite accept was showing, strange activity shows on the log and then its pages and pages of deletes. Its not even possible for someone that is collaborating with you on a folder to delete graphics. It would be in my archive, which is empty. Can i please send my log files and screen shots showing that she accepted the invite 6

I have been getting this error for over a week now. I’m running Creative Cloud version 3.9.5.353 on El Capitan version 10.11.6 (15G1108). A few days ago after some googling, found one solution on the Adobe forums from 2015 involving deleting some .db files (details). I tried this but it didn’t work.Any help would be appreciated. Thanks!

Hi guys! How are you?I have a problem with Adobe assets websiteThe website has page not found anywhere today.Adobe Creative Cloud Please, help me in my problem.I'm using Debian 8 linux.A screenshot in Chrome browser:and Firefox browser:

this is super frustrating.I have made a set of shapes with the ios Capture app.I am logged in with the same details on OSX and the shapes do not appear anywhere. No linked libraries, nothing.I have a link to the shapes on a web Library, with all the shapes, but for the life of me I cannot find these anywhere in my desktop apps. wtf is going on? Have I missed something?I've lost a few hours trying to troubleshoot this and am tearing my hair out.

In my CC folder I have a folder shared with a colleague. When I delete items from the shared folder, they immediately re-sync to my PC.1) From Windows Explorer, I delete the files located in /Creative Cloud Flies/Client_A/Project_1/Topic_X2) They immediately start syncing back to my computer.I spent 30 minutes on the phone with a CS rep. She simply couldn't understand that deleting them from my computer, then deleting from the archive, then deleting from my computer again is not an efficient workflow.She claims this is normal behavior. Is that true?

We are looking for a collaborative cloud storage solution for our magazine. Does the Creative Cloud for Teams file storage support file locking? How does it work on Mac and PC? Thanks.

I've just updated to Premier cc17 and I've tried to sync my workspaces and preferences from my creative cloud account without any success. I still have Prem CC15.5 installed and trying to upload the preferences from that to the cloud however when trying to download to CC17 I get old settings

I have searched for an answer on this but still can't find a local copy of my CC Library. The company I'm working for have very strict proxy settings which don't allow me to share my library via internet. I was wondering if I could simply share a file with my colleagues instead? I have looked in Library > Application Support > Adobe but can't find any relevant folders.

Currently I have access to the Library shared by my Colleague  (not Files) on web & through applications like PS & Ai.For those files which are already in the Library, i can edit. However ,i cannot add new files to the Library, and the Library folder is not located neither on my desktop nor the Creative Cloud desktop app.Please help.

I've just purchased and downloaded Creative Cloud for my iMac and MacBook Pro. The syncing folder loaded fine on my MacBook but I keep getting the above error msg on the iMac, with the 3 options 1) turn off file sync 2) retry 3) restore. I've found old comments about this but nothing seems relevant to 2016/2017. Karen